Quote:
Originally Posted by buyerchoice 
I have decided to write this letter to Tivo. I am just wondering if anyone has any suggestions. Did I leave out something?
To Tivo Corporation,
I am going to try to give you all the details you need to troubleshoot the problem I am having with my one day old Tivo Series 3.
1) I am using a roof top antenna, no cable TV at all.
2) My brand new Tivo Series 3 will not display my local ABC channel 8. When I tune to 8.1, I get the channel banner but no picture.

I have decided to write this letter to Tivo. I am just wondering if anyone has any suggestions. Did I leave out something?
To Tivo Corporation,
I am going to try to give you all the details you need to troubleshoot the problem I am having with my one day old Tivo Series 3.
1) I am using a roof top antenna, no cable TV at all.
2) My brand new Tivo Series 3 will not display my local ABC channel 8. When I tune to 8.1, I get the channel banner but no picture.
They will likely advise you to get an antenna "booster" because it is a weak signal problem. No one else has reported such a problem so it is obvious you are doing something wrong. If you get past the first layer and into the lower regions of tech support, you will be told they are working on it and they will call you when they're good and ready. If you call back after a couple of months of hearing nothing, they will tell you that you are just confusing the issue by calling all the time, that the Tivo engineers are working with "the cable company" on the problem, and they will call you when they're good and ready. WHATEVER YOU DO at that point, do NOT try to explain the difference between cable TV and off-the-air; this identifies you as a "difficult" customer.
BTW don't re-scan channels. You will probably lose 10.3 and have nothing at all.











