While the speeds we get in Jacksonville are far better than most of the nation, I still wish Comcast actually delivered what they claim.
I have a broadband business account. Here is what it is supposed to have as of last August 2004:
Dedicated AE for all issues.
Today, I have to call through the consumer CSR system!
Basic analog cable TV
I still get that and it's good quality.
HSI at 6 down and 512 up
I actually get 4.4 down and 384 up. 24/7 and it never varies.
ISP service- unlimited bandwidth with DHCP
e-mail that caps at 10 mb capacity for each e-mail account.
All my e-mails are rejected if the attachments are over 3 mb now. It was rejected at 8Mb last August 2004. Trouble ticket filed on this 3 weeks ago and it still is not corrected!
They claim that I get 24 hour satisfaction on internet down time. Two things- It is reliable enough that I have not experienced an outage for more than a few hours 4 to 5 times in the last year so I don't know if they would credit my account if an extended outage happened or not. Second, an outage of a feature as claimed does not count as you will see by the cases stated.
Control panel that allows for account tracking as well as for many other features.
This stopped working last spring. I filed a trouble ticket and they got it working again just this week!
Web hosting of my http://www.scubatech.com
domain name. The capacity is to be 125Mb disk space, unlimited bandwidth.
Cost- $139.90 per month
While I wish Comcast actually delivered what they claim in their contract and advertising, I have to admit that Comcast does offer the best reliability of any of the other services I have had overall as well as comparing to others who have Bell South DSL etc.. If I do not use Comcast what better deal would I have elsewhere? And, FYI- I am not elgible to have a consumer account at this address since it is a business. That's what they tell me now. Not that that would resolve anything but I just thought I would add that fact.
I could improve my cost of the domain hosting of http://www.scubatech.com
by using my other hosting service in NYC that is much better cost, relatively speaking. Then if I could, I'd switch to the 8/784 account that is claimed to be for 77.95 a month and still save money but Comcast won't do that and I don't trust that the consumer speeds would be guaranteed. They don't do that, so they say.