Got my first HDTV over the weekend, checked out DVDs, PlayStation2, but was ready for the real stuff.
So I called Charter first thing this morning. The woman on the phone was very nice, but knew virtually nothing about CableCARD. After some prodding, she confirmed I could use it to replace my box. All I had to do was pick it up at the Charter offices, take it home, plug it in, and call in to complete the installation.
If it were only so easy.
I went to Charter at lunch to pick up my CableCARD. The dude at the desk knew even less that the woman on the phone. He came back out with a memo and told me I couldn't just pick up a card...I had to schedule an installation. Which, of course, is a breeze when you work 8:30-6:00 M-F.
After a bit more wrangling, and a few trips to the back, he came back out and told me my installation was scheduled, but I wouldn't be able to get HD without a box. So I'm thinking, "Then what's the point of a CableCARD?" I tell him my TV has a built-in HDTV capabilities; all I need is the card. "No, you still need the box," he says. "I'll take my chances," I say.
Installation is scheduled for Friday sometime from 8am-12pm. But here's my big worry: the woman on the phone said I was the first person to ask about it. The guy at the Charter offices says I'm the first person to ask about it. So what am I to expect when the installation guy comes on Friday?
Anyone else had Charter do a CableCARD install?