Originally Posted by HotStuff2 at **************
road runner across the board in the US is doing this, and RoadRunner Tampa Bay implemented it last night.
Starting 12:01am 01/27/04, all Tampa Bay, FL road runner customers were increased from 2mb download to 3mb download speeds. Upload speeds remain the same at 384k. However, in order to get this, you must reset your modem. You can do this one of two ways:
1. Unplug the power to the modem from the wall outlet (not the back of the modem!) and let it sit for 10 minutes. Plug it back in. You're done.
*** OR ***
2. Call your local support, and have them reset the modem. Takes about 2 minutes.
Unplugging your modem's power from the modem and waiting 30 seconds (or 60 seconds, or 90 seconds, etc.) does NOT "reset" it. That's a common misconception. FYI, I work for them as a network engineer, and I can confirm road runner in Tampa Bay has implemented this for all residential customers.
I didn't post this in Free Stuff 'cause you're paying for your connection, this is just something to do to get it a bit faster. And before you ask, the following counties cover the "Tampa Bay" area:
If you live in one of these areas, get your 50% speed increase now!
edits & updates:
First, from my post on p2: "The reason RR techs tell you that is the piperider modems power connection at the back of the modem is kinda flimsy, and if it breaks off as a result of something a RR tech told ya to do, it's their issue."
Sorry, but NO. Yes, that is a good reason to do it, but that's not THE reason.
When you unplug the power cord from the modem, that's all you've done. Unplugged the power. What needs to be RESET is the resistor switch, which is located in one of two places depending on your cable modem model:
- if you have a black power box, it's in there.
- if you have a straight cord, it's in the ferrite coil at the very end (that plugs into the wall) or is in-line under the plastic.
THAT resistor is what gets switched "ON" when there is no power to it for several minutes, and so when power is restored, it calls the service router to verify. THAT'S how the modem is reset. Unplugging the power cord from the back of the modem does nothing but cut the power. You *must* unplug it, not switch off the power strip/outlet, as there is always a small trickly of power even when it's off and that's enough to cause the resistor to remain switched off.
Unplug from the wall, NOT the modem.
second: Yes, all MISPs (AOL, Internet Junction, Earthlink) are upgraded as well.
Edit #3: In Tampa Bay, you can test your speeds from both the Bright House networks as well as outside places by going to http://www.mybrightbiz.com/helpcenter/downloadtest.asp