I've emailed customer service about an update for the 3250HD, their first response was that SA had no software updates available. I then pointed them to another thread here about the 3250HD that discusses software versions, etc. They replied telling me: "Your request has been forwarded on to
management so that we may consider the software upgrade that you have
Maybe if a few more people start asking about it it'll speed up the process...
Anyway, if I hear anything else I'll post it.