Syracuse / Utica, NY - HDTV - Page 123

Anyone know the actual problem with WTVH other than the generic "transmitter is down?"

How about an ETA to getting it fixed?

Ahh, that explains it.... I don't usually watch WTVH, so I didn't know the transmitter was down. Hope it's fixed soon!

If all goes well today, we'll be back to normal operation by Wednesday evening. It is running right now, but we'll be taking it down as soon as some parts arrive.

Anyone local having issues with the remote DVR manager web app lately? I'ts been working fine for me until this week, now it won't find my DVR just throws a bunch of Java errors in the browser window.

Finally called TWC support and from his end the tech said the signal levels on my box look "off" and scheduled a service call. Kinda weird since like I said it's been working fine since they rolled it out until this week. No changes in my setup at all either. I can program the DVR using the guide, and watch recorded shows, so it doesn't really seem like it's the DVR (or the levels)....but we'll see what happens when the tech comes out for the service call Monday I guess.

Signal levels being off is the defacto response from TWC, but it should be checked. Believe it or not, with the changing weather lines do get affected. The lines expand and contract. If that fixes your problem, let us know. In the meantime, I'll check out mine and set something up to see what happens.

Any news on when WTVH will return to Directv?

I can now confirm that Remote DVR has an issue. I checked via my iPhone and through My Services account. Both are unable to communicate with the DVR. My signal levels are fine. This may likely be related to the software update they just pushed. We are now at ODN 4.1 and Remote DVR was working fine before this. I'll put a call in to Time Warner and see what they have to say about it as well.

When we finished the transmitter service on Thursday evening, I verified that both SD and HD versions of WTVH were present on DirecTV. So, I don't understand why you wouldn't be seeing it. I'll follow up with DirecTV.

Is there anyone else in the forum who can check for WTVH on DirecTV?

yeah mine hasn't been working in over a week either

WTVH HD came back on Directv Thursday night at about 8:15PM during Big Bang Theory and has been on ever since as far as I know.

It was also on Wednesday night as I recorded/watched Survivor.

When I checked last night, the standard D* off-the-air banner was on the screen. I see that WTVH is back on D* tonight.

Very interesting in that TWC is clueless as to this being an issue.

Installer came to the house yesterday to check what going on with my levels...good thing was he said my levels were terrible and my line wasn't grounded as close to the inlet as it should have been and I had too much old RG59 and copper clad cable with crappy crimpon connectors. Couple that with too many splitters and amps and he was suprised anything worked. Three hours later - a new line from the pole and house pretty much completely re-wired. Signals looked great to all boxes (1 DVR, 1 Dig HD, 1 Dig) and all were in 2-way mode displaying MAC addresses and IP addresses.

Hop on RR again and fire up MyServices....same error. Installer says he did his part - which he did - and I was actually glad he did all the work he did.

So....back on the phone to TWC...they escalate to tier 3...he says the boxes are good, my return signal is good, but he can't even see into the DVR....so he's bumping it up to "corporate" to get it resolved. That's where it sits...wish I thought to check this thread over my long weekend and I could have told them it's more widespread than just me.

So....if everyone would put a call in to TWC and tell them - it would probably help us all get it resolved quicker...sounds like Ben is right and it's a s/w f*ckup from their last update.

I just talked to a source at Time Warner who confirmed via their "Command Center" that this is a now known issue as reports continue to come in. They are working to resolve it from their end.

There isn't anything you can do, but it sounds like you got a great tech and he did a good job getting you updated with RG-6 wiring and the works.

Thanks for the update Ben.....as crappy and slow as the remote DVR manager is, it's better than doing everything on-screen via the remote, so hopefully they get it fixed soon.

Yep...great tech...no complaints whatsoever about his knowledge and work....although the TW guys that came out years ago to set up my initial RR connection and my first DVR did a lot of installation "things" that made him (and me) shake my head as to why they did what they did.

Well, hopefully this 4.1 update is an interim patch because I hear good things about the upcoming releases. Hopefully they get this resolved, but again - we are a year into Navigator deployment in this division (5+ years national) and this is the best they can do? I'm glad to see them updating it and hopefully they keep them coming to get the guide to be what a 2011 era GUI should be.

Just tried the DVR Manager and it's working! TWC did something right.....we'll see if I ever hear back from "corporate" that my ticket is closed.

Good to know! I'll check it out here too! Now with any luck we get an update that gets the ODN guide speed up to where the MDN guide speed is and adds a Guide Filter!

Also, a Smartphone App needs to be put out for TWC!

Spoke too soon I guess....looks like TWC is still messing around with the web app....In the last 3 days I've been able to access my DVR only about 50% of the time.

Mine was working via Mobile Web last I checked. I know they have addressed it as a known issue being worked on.

I just hope it's taken care of by the time my switch to Signature Home is complete. I have to transfer all my Series Recordings and it's way easier to do via the My Services account.

they added a programing transfer? i've been harping on them for years and years about that ability

No (not yet anyway). I mean it's easier to search and setup recordings via My Services because it's more robust with keyword search versus using Navigator. I can just copy my list and re- enter when my MR DVRs are installed.

Also, I did just check and Remote DVR is down again via mobile web.

Web DVR manager still down.....what a PITA....and still no official word from TWC on my ticket that was bumped to "corporate"....stupid me didn't get the ticket tracking number either.

I'm looking for other Signature Home customers in our area to get a consensus on the Wideband Internet service and see if you are experiencing outages like I am.

I started a dedicated thread for Signature Home Service where you can follow it:

http://www.avsforum.com/avs-vb/showt...4#post20490674

Time Warner CNY added 4 more HD channels this week:

LifeTime HD
FearNet HD
Reelz HD
Oxygen HD

There isn't too much left to add in the way of networks that they already carry. I'd really like to get the Sportsmans Channel though.

....and I still can't get to the DVR manager via the web.....if I'm lucky it works once a week and I try several times a day....and still no word from Time Warner Corporate....is it working reliably for anyone else in the TWCNY area?

My Remote DVR has been working fine, but I'm in the Signature Home Service now and the My Services area is slightly different. However, what hasn't been working well is the Wideband Internet! You can follow my review and subsequent posts HERE.

there's still nasa....the surrounding twc's carry it, but not here

I wonder if I have to bite the bullet and ask for a new Cisco DVR and get rid of the old SA 83xx

I just checked RetroTV's website and WVVC in Utica on ch33 is listed as an affiliate... has anyone seen if this channel is actually live yet? I will rescan tonight and see if I can receive anything.

If I recall correctly, WVVC used to be a low power local carrying religious programming.

I get NASA TV (on my Roku Box). It's an FTA channel, so I don't see why TWC doesn't carry it. No retrans agreement needed.


I would love to get RetroTV! Instead Fox in Syracuse added a Country Music Station. Of course, with Netflix I kind of have access to all those shows anyway.