Originally posted by Driver
I urge everyone that cares about it to do the same, make the call and ask for all basic analog and digital channels to be available to all basic customers without the need for a STB.
Driver, I'll file a complaint too. I'm one of those guys that wanted to pay only for basic, but had to add the STB just so I could get ABC, CBS, etc. in HD. I *wish* I could watch ESPN, but I couldn't bear to spend another $40 to upgrade to the digital package just so I could get one station that I want and another 150 that I don't.
So.... who do I call about this? I don't like calling the standard customer support line, cuz they never seem to have any answers. When I first signed up, the person I spoke with had to actually check with her supervisor to make sure I was even *allowed* to get the STB if I only signed up for basic. She said I *had* to get the digital package if I wanted HD! After an hour of arguing, and a call back later, she finally agreed I could do it.
I'd like to think that there's another level of support higher up from their "first line of defence" that might actually have some real answers about why the STB is required. I'd also like to file a complaint about not being able to get NBC in HD, and hopefully get an estimate on when we can expect it.