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Portland, OR - Comcast - Page 111

post #3301 of 4853
For anyone in Eugene.. We are also getting those new HD channels on May 1st.. I just spoke to 2 different comcast people on the phone who confirmed it. Also they said if you have more than one digital box in the house that they will be able to communicate with each other.. for example if you rented an on demand movie in one room.. but wanted to watch the rest in the other room .. it would be available.
Sucks it has to be bitter sweet though.. bunch of new hd channels.. yet a quality hit... well hopefully in FEb 09 when they can switch to all digital that will free up some serious bandwidth for unlimted high quality HD!!


new stargate atlantis and Battlestar episodes in HD .. whoo hoo!
post #3302 of 4853
This morning the "My DVR" button pulled up a blank screen. A call to Comcast confirmed that this is a national problem that they're trying to fix now. Until it's fixed, you'll need to access the DVR menu from the main menu. That is, menu, menu, dvr. No need to reboot.
post #3303 of 4853
I have also noticed VERY slow response to channel changes and skips. Seems to freeze for 30 seconds!
post #3304 of 4853
For me, when I press MY DVR I get a blank screen, but if i just press the "OK/Select" button while the blank screen is there it shows all of my recordings like normal.
post #3305 of 4853
Quote:
Originally Posted by Pretzel View Post

For me, when I press MY DVR I get a blank screen, but if i just press the "OK/Select" button while the blank screen is there it shows all of my recordings like normal.

From a comcast support person on another forum (this is a national thing):

We are aware of this and we are working on a fix. Your DVR is still working, but this is a navigation issue. Here is how you can access your recordings:

Option 1) When you click MyDVR you will be taken to a blank screen. Simply hit OK and this should bring you to your recordings

Option 2) Instead of selecting MyDVR, select Menu, then select DVR

We apologize for the inconvenience.
post #3306 of 4853
Quote:
Originally Posted by baloo75 View Post

From a comcast support person on another forum (this is a national thing):

We are aware of this and we are working on a fix. Your DVR is still working, but this is a navigation issue. Here is how you can access your recordings:

Option 1) When you click MyDVR you will be taken to a blank screen. Simply hit OK and this should bring you to your recordings

Option 2) Instead of selecting MyDVR, select Menu, then select DVR

We apologize for the inconvenience.

Is this a National support thing now? EVERY company says this "We apologize " at the start of every sentance!

I have actually requested that they stop this when I am on the phone. I tell them that I do not care I just want it fixed.

I guess I am just getting crabby in my old age!
post #3307 of 4853
Quote:
Originally Posted by mpsan View Post

Is this a National support thing now? EVERY company says this "We apologize " at the start of every sentance!

I have actually requested that they stop this when I am on the phone. I tell them that I do not care I just want it fixed.

I guess I am just getting crabby in my old age!

I was just happy to see someone from Comcast on a forum and actually answering questions about problems we are having. I wish they would do more of this. Of course this person will probably be fired when their bosses see they did this

BTW it seems like the problem is fixed.
post #3308 of 4853
Quote:
Originally Posted by baloo75 View Post

I was just happy to see someone from Comcast on a forum and actually answering questions about problems we are having. I wish they would do more of this. Of course this person will probably be fired when their bosses see they did this

BTW it seems like the problem is fixed.

Great, I have not had TV on yet today.
post #3309 of 4853
as of this morning 4/15/08 all areas of the Comcast Oregon and SW Washingtom market have ON DEMAND
Corvallis and Albany areas launched today
post #3310 of 4853
I have had On Demand for a long time now. One thing I did notice, while watching the news at noon on 708, is everything went black and the box turned off. It then came back on and the guide was all at TBA. Now it is getting the updates.

Geeze, does this ever just work? My ReplayTV's have been on and working for years!
post #3311 of 4853
Does anyone know who's responsible for KOPB-HD's screwed up schedule? OPB or Comcast? I tried to record King Corn last night on 710 but, since the schedule was screwed up, it missed the first half hour. I'd like to complain to somebody, if only to make myself feel better.

I know the program's suppposedly on again Friday morning and I'll try again and even record the program before it just to make sure. But it seems like the 710 schedule is wrong more than it's right.
post #3312 of 4853
Quote:
Originally Posted by crossbeaux View Post

Does anyone know who's responsible for KOPB-HD's screwed up schedule? OPB or Comcast?

It's gotta be KOPB. The same thing is true via antenna using either a DirecTV HD TiVo or an S3 TiVo.

They all probably get the guide info from Tribune Media Services (if memory serves) but OBP must somehow get that to them.
post #3313 of 4853
Quote:
Originally Posted by crossbeaux View Post

Does anyone know who's responsible for KOPB-HD's screwed up schedule? OPB or Comcast? I tried to record King Corn last night on 710 but, since the schedule was screwed up, it missed the first half hour. I'd like to complain to somebody, if only to make myself feel better.

I know the program's suppposedly on again Friday morning and I'll try again and even record the program before it just to make sure. But it seems like the 710 schedule is wrong more than it's right.


GOOD! For once I am not the only one. I wanted to record the show on healthcare..Frontline. It said 9:30 to 10:30, I think, but it was half over. My wife saw the start of Corn and I was going to record it but they have their own idea of when it is going on. I had this with a play last month...VERY hard to finally get it!
post #3314 of 4853
For all those with painful Comcast HD DVR issues, I changed out mine finally for a TivoHD. It took comcast to get a working card but now I can't believe I ever "lived" with the Comcast DVR. If you're tired of sluggish response times and shows disappear then get rid of it and get something that uses a CableCard, multistreaming preferably. You have to give up OnDemand, but it was a small price to pay in my mind. TivoToGo makes me forget all about it. The tech who came and installed the card even mentioned that the newer Motorola boxes that they were piloting were having even more problems than the current ones! UGH. Comcast HD DVR rental 12.95 + DVR service 5.95 so about 18. Tivo 12.95 + approx 2.00 for cablecard rental from Comcast about 14. So it is actually cheaper per month! I'm posting this because I wish I had seen a post like this on this form and jumped ship earlier. Oh and if you want to switch to FiOS at somepoint you keep your DVR, season passes, and recordings and just switch out your cable card.
post #3315 of 4853
Quote:
Originally Posted by subgenius37 View Post

For all those with painful Comcast HD DVR issues, I changed out mine finally for a TivoHD.

+1. cheap price to pay for lower blood pressure.
post #3316 of 4853
Quote:
Originally Posted by subgenius37 View Post

So it is actually cheaper per month!

As long as you don't factor in the initial cost of the Tivo.

If you do, you're looking more at 5 - 6 years or so to just break even.
post #3317 of 4853
Will the digital broadcast changeover in any way free up space on cable systems to carry the sub-channels for local stations? Expecially with OPB, these are an important segment of programming. The only way to get them now is with an OTA tuner or digital converter. If Comcast doesn't carry them after next February, it will be one more reason for me to rely on my antenna for all my TV viewing. In fact, I can get the sub-channels just fine right now, with a roof antenna and my OTA digital converters. All except one come in on my Windows Media Center tuner. The problem is, that I can't record them on my Comcast DVR and the majority of cable customers probably don't have antennas. Will the sub-channels fall under the must-carry regulation, for cable providers, after the digital changeover?
post #3318 of 4853
Quote:
Originally Posted by earletp View Post

As long as you don't factor in the initial cost of the Tivo.

If you do, you're looking more at 5 - 6 years or so to just break even.

You're also looking at less headaches and a better interface.
post #3319 of 4853
Quote:
Originally Posted by mpsan View Post

GOOD! For once I am not the only one. I wanted to record the show on healthcare..Frontline. It said 9:30 to 10:30, I think, but it was half over. My wife saw the start of Corn and I was going to record it but they have their own idea of when it is going on. I had this with a play last month...VERY hard to finally get it!

To know what is really on, you need to cross-check with this:

http://www.opb.org/television/?mode=schedule
post #3320 of 4853
Quote:
Originally Posted by Larry Hutchinson View Post

To know what is really on, you need to cross-check with this:

http://www.opb.org/television/?mode=schedule

Thanks. The problem, for me at least, is that I'm not usually at my computer when setting up to record. For must-see shows, though, it's probably better to take the time to doublecheck than to miss out on part of the program.
post #3321 of 4853
Quote:
Originally Posted by Larry Hutchinson View Post

To know what is really on, you need to cross-check with this:

http://www.opb.org/television/?mode=schedule


Great, then we can do a manual recording!
post #3322 of 4853
Quote:
Originally Posted by Steve McD View Post

Will the digital broadcast changeover in any way free up space on cable systems to carry the sub-channels for local stations? Expecially with OPB, these are an important segment of programming. The only way to get them now is with an OTA tuner or digital converter. If Comcast doesn't carry them after next February, it will be one more reason for me to rely on my antenna for all my TV viewing. In fact, I can get the sub-channels just fine right now, with a roof antenna and my OTA digital converters. All except one come in on my Windows Media Center tuner. The problem is, that I can't record them on my Comcast DVR and the majority of cable customers probably don't have antennas. Will the sub-channels fall under the must-carry regulation, for cable providers, after the digital changeover?

FWIW, Comcast in he Seattle area carries all 4 subchannels of the local PBS station, KCTS. Three are SD and one is HD.

Comcast here also carries additional subchannels for KING (NBC weather channel), KIRO ("RTN" Retro TV Network) and KCPQ (Fox affiliate, locally-produced weather channel).
post #3323 of 4853
So, on May 1st we are supposed to get 11 more HD stations. Any guess about them lowering the quality of these to make room?
post #3324 of 4853
I would bet money on the lower quality. We've been way behind other areas in the number of HD channels, probably because of lack of bandwidth.
post #3325 of 4853
Quote:
Originally Posted by crossbeaux View Post

Does anyone know who's responsible for KOPB-HD's screwed up schedule? OPB or Comcast? I tried to record King Corn last night on 710 but, since the schedule was screwed up, it missed the first half hour. I'd like to complain to somebody, if only to make myself feel better.

I know the program's suppposedly on again Friday morning and I'll try again and even record the program before it just to make sure. But it seems like the 710 schedule is wrong more than it's right.

Here's the response from my complaint to OPB:

Quote:
Thank you for contacting Oregon Public Broadcasting. I appreciate your taking the time to write.

Of course we supply the correct schedule information! We have had a problem with Comcast posting the national PBS schedule instead of the local OPB schedule. We continue to work with them about this. It would be very helpful if you would let them know that this is not working for you.

Again, thank you for your interest in OPB. It is through your support that OPB remains independent and strong. We could not do it without you.

Sincerely,

Kate
OPB Member Center
post #3326 of 4853
Quote:
Originally Posted by crossbeaux View Post

Here's the response from my complaint to OPB:


So, I wonder what Comcast would say to that? I know if I cantact them they will say I am the only one having this issue...etc...etc...etc!
post #3327 of 4853
Quote:
Originally Posted by subgenius37 View Post

For all those with painful Comcast HD DVR issues, I changed out mine finally for a TivoHD. It took comcast to get a working card but now I can't believe I ever "lived" with the Comcast DVR. If you're tired of sluggish response times and shows disappear then get rid of it and get something that uses a CableCard, multistreaming preferably. You have to give up OnDemand, but it was a small price to pay in my mind. TivoToGo makes me forget all about it. The tech who came and installed the card even mentioned that the newer Motorola boxes that they were piloting were having even more problems than the current ones! UGH. Comcast HD DVR rental 12.95 + DVR service 5.95 so about 18. Tivo 12.95 + approx 2.00 for cablecard rental from Comcast about 14. So it is actually cheaper per month! I'm posting this because I wish I had seen a post like this on this form and jumped ship earlier. Oh and if you want to switch to FiOS at somepoint you keep your DVR, season passes, and recordings and just switch out your cable card.

Just curious, but if I threw out the Comcast HD DVR in exchange for the Tivo, realistically what kind of improvements would I get (don't know all the Tivo can do, just know that the Comcast DVR is annoying and often needs to be rebooted).

Also, the $2.00 for cablecard, is that per card? We've got two tuners in the DVR now and that's something I'd like to keep.
post #3328 of 4853
Quote:
Originally Posted by mpsan View Post

So, I wonder what Comcast would say to that? I know if I cantact them they will say I am the only one having this issue...etc...etc...etc!

Well, here's what Comcast said:
Quote:


Thank you for your message concerning the Comcast service.

I sincerely apologize for any unpleasant experience you had recently
with your Comcast service and thank you for bringing this matter to our

attention.

We need to hear about any unsatisfactory situations in order to correct

them and to enhance our level of customer service. I have forwarded
your
comments to the appropriate members of our development and management
teams for further review and action. We appreciate that you took the
time to help us keep our commitment to quality customer care.

If you have any more questions feel free to reply to this email.

If you have any more questions feel free to reply to this e-mail, or
you
can chat with one of our Online Customer Support Specialists 24 hours a

day, 7 days a week using the following link:

http://www.comcastsupport.com/chat


Thank you for choosing Comcast.

Sincerely,

Carolina
Comcast Online Customer Support
post #3329 of 4853
In SW Portland, noticed that KOIN HD and PDX49 HD channels moved yesterday on my QAM tuner from 6.1 and 49.1 to 80.1 and 80.2 respectively.
Not a huge deal, just wondering if anyone else experienced this?
post #3330 of 4853
Quote:
Originally Posted by crossbeaux View Post

Well, here's what Comcast said:


Great, but didn't OPB say they have alrady talked to Comcast about this?
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