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Portland, OR - Comcast - Page 147

post #4381 of 4853
Quote:
Originally Posted by mmihalik View Post

I have Comcast Internet as my backup for my primary FiOS internet connection.

Is FiOS that unreliable?
post #4382 of 4853
Quote:
Originally Posted by scowl View Post

Is FiOS that unreliable?

The only downtime I have had is when the Verizon techs were in front of my house doing a splice. They failed to let me know that the service would be out while doing this, and I complained to customer service. A simple courtesy knock on the door is all that I expected; just like what PGE did when they swapped out my meter, and what Comcast did when they were doing work in the area.

My mild complaint to Verizon resulted in a $25 credit to my account (though the outage was only hours), and a call from the regional supervisor who called a few days later to make sure everything was OK. All in all, I only complained since they cut the service without warning.

That being said, I work from home, as does my wife during the evening, so we have Comcast as backup in case anything goes wrong. Like any backup system, once you have it, the primary service never fails.

Cheap insurance overall to keep me us productive.

Mike

PS Verizon FiOS for TV, Internet, and 2 phone lines. I don't know what we'd do if it ever went away, or if Frontier degraded the service. My brother-in-law works for Verizon in NY, and he indicated that the transfer to Frontier should be quite transparent, with hardly any changes at all except to the monthly bill and a few logos.
post #4383 of 4853
This is a bit lengthy reply but hopefully you and some other people can find this info useful

Since you have FIOS for internet you might think about downgrading your comcast internet to the economy internet for $24.95 month instead of paying $42.95 / month. It would be slower at 1MB down speed (supposedly) but for a backup solution you rarely use you'd save 18/month $216/year and I would think that 1MB down would be more than you'd ever need just sitting there doing nothing until the rare instance you needed it.

and I believe that you would still keep you multipackage discount as all you need are 2 services from comcast to qualify for that - I think.

If you click on products and high speed cable and enter your address and zipcode then it will show you the various packages (when I did this it shows the Economy internet service at $24.95 per month) without prices raising after X months.
https://www.comcast.com/shop/buyflow...Page=Internet&

Also, when I'm on that page I can click on the better TV tab and it shows the basic cable at $9.99/month is still available to select
https://www.comcast.com/shop/buyflow...Page=Internet&

I forgot to say that I'm a comcast customer in Wilsonville, OR and I didn't receive any letter about anything regarding basic cable service changing. However, a couple of weeks ago I shut off my basic $9/month comcast TV service and am now just using my Over The Air roof top antenna. I get mostly all the same HD channels (except for TVGUIDE and Discovery) and they all come in as clear or better than comcast did. $9 isn't much per month but since we have Netflix $13/month with a roku box that can stream a lot of the discovery shows, movies, pandora music and more content being added - I thought why not get rid of a $108.00 / year comcast basic TV bill.

Also, I shut off my $45/month unlimited phone service I had through comcast's VOIP phone service and installed a MagicJack for $20/year (that's right $20 a year) for the same unlimited LD service. That's $540/year I saved on that one! Since we have 3 cell phones in our family I figured we just need the magicjack home phone service as a backup and a convenience! The only downside is you can't port over your current phone number and you have to keep a computer on all the time when you want your phone service (both of those were not an issue for me).

Now all I have is comcast hi speed internet for my home and the comcast hi speed "to go 3G/4G" for my laptop for when I travel - so their still getting $100/month from me including all the "fees and taxes" for just those two services.

Bruce

Quote:
Originally Posted by mmihalik View Post

I have Comcast Internet as my backup for my primary FiOS internet connection. As some may recall, the monthly rate for Comcast internet is $42.95/mo if you subscribe to any other Comcast service. I chose Comcast Basic, giving me channels 2-31 (actually their QAM equivalents, since analog is long gone) for $8.50/mo. Overall, less expensive that the $52.95/mo if I only subscribed to internet.

Got a letter today indicating that my current promotion is "about-to-end". Yeah, I'm not on any contract that I am aware of. I wonder if Comcast are trying to switch me to this new "Digital Economy TV" package which is "just $19.95/mo" for the next 12 months, later rising to $29.95-39.95/mo in a year.

The Basic package is well hidden on Comcast's website; a quick search today could not find it anywhere. I'm afraid that if I switch, I may never be able to get back to Basic.

There is no detail on the Economy package over at the Comcast website, and I'm in no mood to spend anytime on the phone to find out more. I imagine a cable box is necessary to get the expanded channel offering of this new package.

Anyone else get this letter?
post #4384 of 4853
Thanks for the links!

I checked things out and won't be making any changes for now. Looks like Limited Basic is going up in price. The slower internet at a lower fee per month will save some money so I'll be considering the change.

Also see that they added a channel summary for Digital Economy, but that it is probably wrong. The channels that are listed online for this package is different from what is in the letter - requires a cable box for the digital channels, but the online summary does not include the channels listed in the letter. Looks like they are still sorting things out, and will likely be confusing for awhile.
post #4385 of 4853
Quote:
Originally Posted by mmihalik View Post

Anyone else get this letter?

I got this letter, because I'm a VALUED CUSTOMER. It says so right on the outside of the envelope. I think it's a "scam" because:
  • I'm also not on any "promotion"
  • STD rate postage
  • addressed to (my name) OR CURRENT RESIDENT

In the November bill there was included a "Products & Services Price List" showing Current Rate and New Rate, effective with January 2010 billing. My Limited Basic goes from $7.28 to $9.99 (plus tax, of course). Which means that the $10 discount for having Internet plus another service will no longer quite cover the cost of Limited Basic.

Much more annoying, the rental price for a Cable Modem goes from $3 to $5. This is ridiculous. I can buy the exact same modem at Best Buy for $80, much cheaper online. I plan on doing exactly that. It gets worse. In the same bill, the one-time cost shown for not returning a Motorola 5101 modem is only $40. That's a great profit margin.

However, buying a modem doesn't work for people who get phone service from Comcast. For that, you must continue to rent a modem from them.
post #4386 of 4853
Quote:
Originally Posted by Phantom Gremlin View Post

Much more annoying, the rental price for a Cable Modem goes from $3 to $5. This is ridiculous. I can buy the exact same modem at Best Buy for $80, much cheaper online. I plan on doing exactly that. It gets worse.

Oh yes it does get worse. Good luck getting that $5 monthly charge off your bill. I'm in month three of calling Comcast to remind them that I do not rent a cable modem from them. They take the charge off this month's bill and promise to do "an equipment search". I guess they're really busy because they never do whatever that is and the charge is right back on the next bill.
post #4387 of 4853
looks like the upgrade is scheduled for the 27th
LL
post #4388 of 4853
A28?
post #4389 of 4853
Quote:
Originally Posted by skihoodoo View Post

looks like the upgrade is scheduled for the 27th

We have to reset all our recordings? Really?
post #4390 of 4853
Quote:
Originally Posted by crossbeaux View Post

We have to reset all our recordings? Really?

Apparently just for these channels...
http://www.comcast.com/guide/

Quote:


Channels affected by the update:

Cartoon Network East
Cinemax East
Cinemax West
Comcast SportsNet Mid-Atlantic
Comcast SportsNet Philadelphia
Discovery Health
Encore East
Encore West
ESPN Classic
ESPN News
ESPN2
FitTV
Flix East
Flix West
Fox Soccer Channel
Fox Sports South
Game Show Network
HBO 2 East
HBO 2 West
HBO East
HBO East HD
HBO Family East
HBO Family West
HBO Signature East
HBO Signature West
HBO West
HBO West HD
History


HGTV
More Max East
More Max West
Outdoor Channel
Syfy
Science Channel
Showtime 2
Showtime 2 West
Showtime 3 East
Showtime East
Showtime East HD
Showtime Showcase
Showtime West
Showtime West HD
Speed Channel
Starz Edge
Starz InBlack
Starz! East
Starz! West
Sundance Channel East
Sundance Channel West
The Golf Channel
The Movie Channel East
The Movie Channel Extra East
The Movie Channel West
Turner Classic Movies
USA HD
Weatherscan
post #4391 of 4853
Quote:
Originally Posted by Phantom Gremlin View Post

In the November bill there was included a "Products & Services Price List" showing Current Rate and New Rate, effective with January 2010 billing. My Limited Basic goes from $7.28 to $9.99 (plus tax, of course).

We've all become accustomed to being "nickel and dimed" by rate increases every year. But in case anyone cares, my January bill came and the changes were:
  • Limited Basic Service $7.28 -> $9.99
  • Modem Rental $3.00 -> $5.00
  • Cable Television Franchise Fee $0.52 -> $0.67
No changes to the price of Internet service.
post #4392 of 4853
Quote:
Originally Posted by Phantom Gremlin View Post

We've all become accustomed to being "nickel and dimed" by rate increases every year. But in case anyone cares, my January bill came and the changes were:
  • Limited Basic Service $7.28 -> $9.99
  • Modem Rental $3.00 -> $5.00
  • Cable Television Franchise Fee $0.52 -> $0.67
No changes to the price of Internet service.

You still rent your cable modem? Within a week of signing up, I had already purchased my own modem to waive that fee. Went to craigslist and got a Linksys cable modem for $10. Since I have been with Comcast for over a year, at $5 / month, that cable modem has paid for itself at least 6x by now. It was really easy to register the modem too. I think Newegg has a refurbished Linksys modem for $30, but check Craigslist.
post #4393 of 4853
Quote:
Originally Posted by AVForum55 View Post

You still rent your cable modem? Within a week of signing up, I had already purchased my own modem to waive that fee. Went to craigslist and got a Linksys cable modem for $10. Since I have been with Comcast for over a year, at $5 / month, that cable modem has paid for itself at least 6x by now. It was really easy to register the modem too. I think Newegg has a refurbished Linksys modem for $30, but check Craigslist.

I thought they played a game where if you rented the modem they charged you less than if you didn't so it worked out the same cost no matter what. At one point they were doing that... Same with TV. If you didn't get basic cable the internet costs ~$13 more. The bill was the same no matter what. That was an easy way to keep subscriber numbers high (even if they didn't use the TV portion).
post #4394 of 4853
They were giving at least a 10 dollar a month discount when I singed up for the broadband, and a new modem was like 200 bucks. I went ahead and bought a Motorola 4100 and I'm still using it today just fine. Right after I spent big money on the modem they almost completely dropped the discount with some lame excuse about modems being so cheap to buy now a discount wasn't needed. I think I'm saving less then 5 bucks a month now but I'm using my own gear so that kinda makes me happy.
Back when I did mine they kept telling me the wrong way to get the new one activated and finally a good second level tech realized what was going on and got me online, I'm sure it's easier now.
I bought another modem from Woot brand new for like 10 bucks as well in case this one ever quits.
post #4395 of 4853
Quote:
Originally Posted by Phantom Gremlin View Post

We've all become accustomed to being "nickel and dimed" by rate increases every year. But in case anyone cares, my January bill came and the changes were:
  • Limited Basic Service $7.28 -> $9.99
  • Modem Rental $3.00 -> $5.00
  • Cable Television Franchise Fee $0.52 -> $0.67
No changes to the price of Internet service.

Pay TV got a lot of new customers thanks to the DTV transition. I wonder how they feel about the 45% price increase.

And thanks for posting all the numbers. Whenever I have asked for the bottom line, nobody at Comcast seems to know.
post #4396 of 4853
Quote:
Originally Posted by AVForum55 View Post

You still rent your cable modem?

Well, I've paid $3/mo for about 2.5 years now. So it means that pretty soon I'll "own" it, right? Isn't that how it usually works?
post #4397 of 4853
Quote:
Originally Posted by TalkingRat View Post

And thanks for posting all the numbers.

I didn't post all the numbers, only those that changed. For the record here is everything I'm paying:

$9.99 Limited Basic Service
$1.75 2nd Cablecard for Multi Cablecard Device
$5.00 Modem Rental
$42.95 High Speed Internet
$0.67 Cable Television Franchise Fee
$1.00 Cable Television PEG/PCN Fee
$0.07 Cable Television FCC Regulatory Fee
------
$61.43
post #4398 of 4853
Quote:
Originally Posted by skihoodoo View Post

looks like the upgrade is scheduled for the 27th

Did anyone actually get the upgrade to a28?
post #4399 of 4853
Quote:
Originally Posted by earletp View Post

Did anyone actually get the upgrade to a28?

I never got it, here in SE Portland. But maybe that's a good thing. Sounds like there's been a lot of problems with it, recordings not happening, etc, especially for people with DCX 3400s.
post #4400 of 4853
Quote:
Originally Posted by Phantom Gremlin View Post

We've all become accustomed to being "nickel and dimed" by rate increases every year. But in case anyone cares, my January bill came and the changes were:
  • Limited Basic Service $7.28 -> $9.99
  • Modem Rental $3.00 -> $5.00
  • Cable Television Franchise Fee $0.52 -> $0.67
No changes to the price of Internet service.

Here is SE Portland...
Limited Basic Service went from $10.50 -> $11.49 and the Digital Preferred service I have went up $1.96, to $76.90.

Modem rental also went to $5 and that prompted me to buy a SB6120, that has a three year warranty, and will be paid off in just over a year.
post #4401 of 4853
Quote:
Originally Posted by crossbeaux View Post

I never got it, here in SE Portland. But maybe that's a good thing. Sounds like there's been a lot of problems with it, recordings not happening, etc, especially for people with DCX 3400s.

That's too bad, I was hoping that the new guide would solve some of those same random problems I am already having with my DCX3400, that to be fair, I was also having with my old DCT6412 first edition.
post #4402 of 4853
The new guide isn't here yet. I just talked with someone in the Beaverton office who told me they are simply rearranging channel data or something like that, to prepare for the guide upgrade. She said there was no specific date for the upgrade but it should be coming soon.

Regards,
Al Rovner
Vancouver, Wash
post #4403 of 4853
here are some channel changes
Effective Monday, March 29th, Ch. 159 Fox Reality will become National Geographic Wild on Digital Preferred.

Effective on or after Wednesday, March 31st, Ch. 481 Centric will move from the Sports Entertainment Tier to Digital Preferred.

Effective on or after Wednesday, March 31st, Ch. 456 Game HD2 will be added to the NHL/MLB Sports Package. With this add, we will relocate Ch. 471 Game HD to Ch. 455 for no additional charge at this time.

Effective on or after Wednesday, March 31st:
The following channels will be added to our lineup
Ch. 717 HSN HD on Digital Starter
Ch. 718 Hallmark HD on Digital Starter
Ch. 794 Investigation Discovery HD on Digital Preferred
Ch. 795 History International HD on Digital Starter
Ch. 797 Gospel Music Channel HD on Digital Preferred for no additional charge at this time

The following channels will be removed from our lineup
Ch. 474 VH1 Soul (Digital Preferred)
Ch. 867 Thriller MAX West HD (Premium)
Ch. 884 TMC HD (Premium)
Ch. 885 TMC Xtra HD (Premium)
Ch. 317 Azteca America (Limited Basic only. Azteca America will still be available on Ch.617 with Selecto Total)
LL
LL
post #4404 of 4853
There's an interesting tidbit in your 1st attachment:

Effective 4/1/10 and with April Billing, Comcast will no longer charge a monthly High Definition (HD) equipment rental fee of $6.50. Those receiving HD video services will instead be charged a $6.50 HD Technology Fee (inclusive of equipment).

I don't know exactly what that means. I receive HD on my $10/mo cable service. Are they raising my rates by $6.50? If so, then will my CABLEcards cost become $0.00? It is "equipment". If they do this I will cancel and just switch to FiOS, something I should have done a long time ago.
post #4405 of 4853
BBC America HD is the channel I want you to add, Comcast. Stop farting around with the other channels and get the job done!!
post #4406 of 4853
Quote:
Originally Posted by skihoodoo View Post

Effective on or after Wednesday, March 31st:
The following channels will be removed from our lineup
Ch. 317 Azteca America (Limited Basic only. Azteca America will still be available on Ch.617 with Selecto Total)

I was wondering why they would be removing a local broadcast channel KXPD-LD (analog 52) from Limited Basic.

http://www.registerguard.com/csp/cms...gene-media.csp

Canary in a coalmine for broadcast TV?
post #4407 of 4853
Does Comcast put the FM locals on the cable?

This used to be SOP by cable companies many years ago, but I haven't seen anything in the Comcast literature lately. I suppose they would rather have you listen to their Digital Music Choice offering.
post #4408 of 4853
Quote:
Originally Posted by Phantom Gremlin View Post

Does Comcast put the FM locals on the cable?

This used to be SOP by cable companies many years ago, but I haven't seen anything in the Comcast literature lately. I suppose they would rather have you listen to their Digital Music Choice offering.

I haven't come across any. OPB does put their FM signal on a subchannel of their OTA signal, however.
post #4409 of 4853
Quote:
Originally Posted by Phantom Gremlin View Post

Does Comcast put the FM locals on the cable?

This used to be SOP by cable companies many years ago, but I haven't seen anything in the Comcast literature lately. I suppose they would rather have you listen to their Digital Music Choice offering.

In the San Fran area in addition to MC, there are local FM stations carried as actual music channels available on the STB, but not on the FM band 88-108mhz.
post #4410 of 4853
Seattle and San Fransisco are the only major markets the I know of that still have Cable FM. The main reason is because the hilly and awkward terrain makes indoor FM reception a problem. Also when they tried to remove them in San Fransisco there was huge outcry.
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