|Originally posted by jleavens
It sounds to me that you weren't interested in buying a Replay at the real price, correct? I mean no offense to you, but I'm not sure how Replay loses by not selling units to people who aren't willing to pay the real price for them?
They certainly lose by having all those units go out the door at (what we believe is) a loss..
No offense taken.
Yes, you are correct. I have two TiVo's and I'm very happy with them. I would like a 3rd DVR for my workout room, but I haven't been willing to spend the ~$600 it would cost to get a 3rd unit.
I almost bit when Replay was offering refurb 5xxx units with lifetime for ~$350 (IIRC), but I hemmed and hawed long enough to miss the deal.
When this deal came along, I didn't even think about getting in on it until I read the confirmations from people talking with Replay CSR's - then I was all over it, and I was lucky enough to order a unit from CC before they went out of stock.
I agree that DNNA is probably losing money on this deal, but that's not my fault - they're losing money due to their own stupidity as well as that of their retailers - it's not my fault, and I have a valid contract that OUGHT to be honored according to it's terms.
Some people have suggested that Replay would win in the long run - once TiVo guys like me got one in our hot little hands, we'd quickly realize just how superior Replay really is over TiVo. We'd then Ebay our TiVo's and snap up every ReplayTV we could get our hands on.
I don't know enough about the economics of this product to know if that scenario is likely or not (my guess is that DNNA would still end up losing money overall), but what I do know is that if the terms of my contract are not honored, I'm not going to get to know this Replay unit well enough to determine if I really like TiVo better or not.
I'm also not going to be willing to look at ReplayTV first if I ever have to move from the TiVo platform - believe me, this has left a bad taste in my mouth, and I will diligently research any available alternatives.
I believe this was a screw-up, but it just shouldn't be hard to properly inform your CSR's to give out the correct information.
Let's see if I can give a decent analogy - This unit says it records 40 hours of TV. We all know that it only does that on the lowest quality setting. We also all know that the average consumer doesn't know that.
Suppose I buy a unit, leave it set to the highest quality setting, and take 3 months to fill it up. When I notice it's deleting stuff a lot sooner than I thought it would, can I call up Replay CSR and say - hey, you didn't sell me the product you advertised, I want my money back!!
No, I can't. They'll point out the section of the manual that explains quality settings, and let me know that the only way I'm going to get 40 hours out of this thing is if I watch it on a 9" screen without my glasses :)
They'll say, sorry, sir, you agreed to the terms of service, and all of this was clearly spelled out, and you know what? They'd be correct.
All I am expecting them to do is honor the terms of the contract they freely offered through their retail chain. They would expect no less of me, I guarantee it.