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The ONE SINGLE ReplayTV / $149 Activation Thread - Page 3  

post #61 of 466
Quote:
Originally posted by dyker
[b]Did anyone read this part of the article???

>>After NBC 10 contacted the company, they have agreed to activate all three of the units Wilson bought and not charge the fee.
Are you kidding?

That's what all the whiners & armchair lawyers are quoting as "proof" that DNNA is legally bound to activate them, too :)
post #62 of 466
Quote:
Originally posted by jleavens
Gotta disagree with you, toots. As much a fan I am of DVArchive, and I am a fan, I think that the built-in streaming and remote record-setting capabilities that are in the ReplayTV units are what make ReplayTVs cool.

DVArchive is brilliant in emulating another Replay on the personal computer. But DVArchive is able to do what it does because the Replay is that powerful.

off-topic alert, off-topic alert....
You know, I was about to post a similar response to Foxtrot-Yankee's post earlier but decided not to since it was sort of off topic to the purpose for which jleavens created this thread. At the risk of straying things further off topic, I'll now say that I agree with jleavens. While ReplayTV didn't help code DVArchive, it is a little strong for one to say they "had nothing to do with making" it. As jleavens points out, DVArchive can only do what it does because ReplayTV provided a (semi) public HTTP interface to the ReplayTV filesystem.
post #63 of 466
Quote:
Originally posted by jleavens
I'm confused. Are you guys complaining about the conversion to lifetime service?
No. the discussion is about, or more of our speculation about, how the internal processes at rptv worked and what would that 12/22 PR put them, should the fiasco on the $149 units turns out to be.

a couple of us argued that the 12/22/ release would give credibility to the argument that the $149 units should all have life-time services, should rptv be order to perform per the sticker and then pricing plan in place prior to 12/22.
post #64 of 466
Quote:
Originally posted by jleavens
"We have reactivated all units previously deactivated and will be assessing
the situation over the next few days."
this is one seriously confused company ran by a very challenged mgmt team, :).
post #65 of 466
Fark just picked up the story.

--Fox
post #66 of 466
post #67 of 466
In a Boston area Circuit City last night. - right on the shelf was an 5508 with the big green sticker staring at me for $299 - just waiting for some unsuspecting person to pick it up. It is hard to imagine that CC hasn't removed all of these from their shelves yet.
post #68 of 466
Quote:
Originally posted by volcs0
In a Boston area Circuit City last night. - right on the shelf was an 5508 with the big green sticker staring at me for $299 - just waiting for some unsuspecting person to pick it up. It is hard to imagine that CC hasn't removed all of these from their shelves yet.
Just maybe CC has made a determination that its not their responsibility to
change the packaging/labeling of products and the ReplayTV detailing crew has not yet made it that store?
As a legal fight, this may have been told to all stores not to change things.
If a few stores do it, then that would look bad for CC, even if they had no responsibility to do so.
post #69 of 466
The people who complain about the cost of monthly service or one time fee are not aware of the effect Replay has on their lives. I don't want to turn this in to a 'they're dumb and I'm not' thing but if I ever told my wife(the dumb one) I was paying 9.95 per mo. for the service my crawling, trembling marriage would splinter in to a million different parts. Non-techies will never understand Replay. Never. I think that Replay (Tivo) is still ahead of it's time like wireless. The service should be an inducement to TV rather than a totally different product. Broadband Reports had an interesting article about how wireless doesn't pay for itself at Starbucks. The cost of keeping track of charging customers for a wireless connect is a lot more than what they are getting for charging for it so some stores are giving it away for free to get people to come to their businesses. The cost of giving it away is about three bucks a day and the cost of charging for it is seventy dollars a day. Replay will end up at the same conclusion. How the fact that TV survives on commercials and Replay cuts out commercials will be the question. Just thinking about it gives me a headache so I think I'll go watch a little TV.
post #70 of 466
Quote:
I don't want to turn this in to a 'they're dumb and I'm not' thing but if I ever told my wife(the dumb one)...
LoL. Glad you didn't turn it into that argument! ;)

Quote:
...my crawling, trembling marriage would splinter in to a million different parts.
I know some good marriage counselors in the Chicagoland area. :)
post #71 of 466
I'm curious to see what Replay TV would say if you purchased the unit in Boston that still had the green sticker. Obviously they already changed the policy but that doesn't change the fact that all the documentation on and inside the box say it includes 3 years of activation.
post #72 of 466
This might create some discussion.

I still don't get it.

My ReplayTV is slow when using menus, changing channels etc, no "todo" list, slow connection with the daily call in, system not available messages, can't connect via Ethernet. BUT does have the 30 sec advance

The disadvantage to TiVo is that it only saves the last 30 minutes, but I solve that by hitting record, and I have to pay a one time $99 fee for the home media option.

With all of the problems I have experienced lately trying to get my units activated, yes I have two replays, and the other issues I have read, why do people think ReplayTV is better.

Yes I agree that the initial outlay is more, BUT I always say, you get what you pay for.
post #73 of 466
Kumbaya my lord...
post #74 of 466
I bought a ReplayTV for my wife for Christmas. I decided to purchase the DVR for her so she could better manage her reality tv show addiction.

Before purchasing, I researched TiVo and ReplayTV. I eventually decided on the ReplayTV because of the included ethernet and quick skip features.

For a few days, I kept checking various sites to see who had the 5504 in stock. On December 17th, I checked Circut City online and noticed that the price had dropped to $149.00. I checked the ReplayTV site and noticed that they had not yet changed the price there.

After a quick search, I determined that the cost was lowered because service was now extra and NOT included. I was a little hesitant to buy it at the old price, but now that it was inline with Tivo, I could not resist.

I called my local Circut City and they had 1 unit in stock.

When I got to the store the salesperson informed me that the price of the unit was dropped because service was now extra.

I paid for the ReplayTV and picked it up at the customer service desk. It then sat in my trunk until the day before christmas when I wrapped it.

When my wife opened it, the first thing I noticed was a sticker that said 80 hour recording.

80? A check of the receipt confirmed that I bought a 5504. The box had a Circut City warehouse tag that said 5504. The serial numbe ron the unit said it was a 5508.

Can you believe that? I got a 5508 for $149.00! What did I do? I returned it because it was dishonest to keep it. When I spoke to the manager, he offered to discount a 5508 for me to $219.00. I agreed. Say whatever you will, but my parents raised me well.

Circut City screwed that one up good. I wonder how many other people got a mis-labled unit from that pallet?


I bought the unit on December 17th. Our box also had a sticker that read "activation included". I know that is was sold without activation based on the price.

My wife is very happy with the ReplayTV. So am I. I don't see the purpose of trying to get free service from Replay when it's obvious that the units were sold without it. I think it's clear that most of those whining about this are selfish people trying to get something for nothing. Paying for service helps support ReplayTV so it can remain a viable alternative to TiVo. It is foolish to rip them off when the end result could very well be the end of the platform. Then what do you have?

Yeah, ReplayTV made a poor decision to roll out a price change so late in the holiday season. So what? Return it. What have you lost? Nothing.

Our society is so rife with individuals who think that they are owed something for nothing. And when they don't get what they think they deserve, they turn to attorneys.
post #75 of 466
Thread Starter 
Quote:
Originally posted by wagoss
This might create some discussion.
How about creating it in a separate thread? Thanks. :)

protopunk- Not many people out there would have done that. Glad you were able to turn your "good fortune" into something that you were comfortable with.
post #76 of 466
Quote:
Originally posted by protopunk


Our society is so rife with individuals who think that they are owed something for nothing. And when they don't get what they think they deserve, they turn to attorneys.
Truly refreshing..

From one honest man to another.. enjoy your new Replay!:D
post #77 of 466
Yes it is. Regretfully there are many individuals who would think you were a fool. My hats off to your parents. I hope someday my children will honor me as well as you have yours ;)

I'm just about done with the whole subject :o

Have a Happy New Year
post #78 of 466
protopunk,
Please explain to me how it was "obvious" that service was not included when all parties involved in the agreement stated unequivocally that it was.
I realize the person at your CC informed you of the unbundling of service. The guy at my CC asked me what DVR's were, and then he commented that they had sure sold a lot of them that day (12/17).

Did you pay for your service before 12/22? If you did, you got to buy lifetime for $250. If you waited until after Xmas to set it up, you got the privilege of paying $50 more. That stinks, IMHO. It's not that I expect prices not to go up, but I think it's a bad business practice to raise the price of a gift by 12.5% between the time it was bought and the time it begins being used.

You mention that you think paying for service is good because it helps ReplayTV stay in business.
Do you also plan to send them monthly/quarterly/annual payments in addition to what you paid for service?
Why not?
Won't that help them stay in business?

I'm guessing you're happy paying the price that was offered to you. I understand that, and I agree with that sentiment.
That's all I want. To pay the price that was offered to me, and nothing additional. How does that make you a good guy and me a bad guy?
post #79 of 466
Crrink,

I never said I was a good guy. Everyone has their own belief system, so good and bad can be relative. Even Al Capone, though a thief, thought he was a good guy.

I noticed that you have been a member of the AVS forum since September of 2002, therefore, it is a reasonable assumption that you are a more informed customer than most. It is also a reasonable assumption that you knew exactly what you were banking on when you purchased your unit at the discounted price.

Of course I would not send extra money to Replay. That would be ridiculous. But I will pay the cost of service, if that service is valuable to me.

Your hostility is also not appreciated. Like you, I'm entitled to my own opinion.

It is clear to me that your post is somewhat based on the fact that you know that there is some merit to my post. Perhaps you feel guilty because you are trying to get something for nothing.

If you are looking for a solution, feel free to return your ReplayTV for a refund. Then you can move on. If you like the unit, pay for the service.
post #80 of 466
Crrink,

I haven't been able to figure out why you're so determined to have a working relationship with a company that doesn't want to provide the service you want for the price you want to pay. If both parties can't agree on the terms of a continuing relationship, what's the point of pressing the issue? Get on with life.

Tim
post #81 of 466
Look, we can put this whole thing to bed. Anyone who bought a 55xx box between say Dec 15 and Jan 1 gets 3yrs subscription (dates may need to be modified) period! DNNA needs to own up to their mistake and eat their mistake. There's precedent for that with the 4xxx, 5xxx interoperabilty problems they attempted to correct with the trade in program. Imagine the good will that would create. Now, at CES they need to announce the next generation, must have, standalone PVR. JMHO.
post #82 of 466
protopunk,
I think that, based on your actions with the 5508 you were mistakenly given, you are a good guy.
I also think that, given your comments about those of us who bought units expecting the terms of that contract to be honored, you think I'm a bad guy.

I don't think I insinuated that you are not entitled to your own opinion, I merely asked you to clarify how you have reached a different conclusion than I have. I am honestly curious.

I would agree that I am a more informed customer than most. I was literally amazed when DNNA offered the refurbished RTV's with service last Summer - quite a deal, huh? I almost bit on that offer, but the price was still just a little too steep for me to try something other than TiVo.

When I saw the posts on FW about this deal I was amazed even more. I had no intention of bothering with the deal until RTV's own CSR's verified that it was legitimate.
I concluded (quite logically, I think) that if the retailer and manufacturer both guaranteed that the offer they were making was valid, that I could trust that word.

I went to CC that day fully prepared to refuse delivery of my unit if they informed me of any error on their website - you see, they hadn't taken my money yet, and therefore it would've been completely legal for them to tell me that they had made a mistake and that the actual price of the unit was $1,499.99. At that point I would've been disappointed, maybe even cranky, but I would've had them cancel my order and been on my way.
That's not what happened.
They took my money, handed me my box, we both thanked each other, and I went on my way.

You know the rest of the story.

Again, I'm not trying to be hostile or trying to suggest that you don't have a right to your opinion. I'd just like to hear you explain what I did that was wrong.
It's true, I don't believe that there is any merit in your argument, and I think I've explained why.
I would like to hear you explain your disagreement with my opinion to me.
I don't feel guilty as I have not tried to get something for nothing. I have tried to get a company to honor the terms of an agreement they freely entered into. If they entered into that agreement in error, they can ask for me to be a nice guy and let them out - they haven't asked nicely at all, now, have they?
Out of curiosity, if I paid for lifetime service and realized I didn't mean to after the return period had ended, do you think DNNA would let me out of our agreement?
I suspect not.
post #83 of 466
Quote:
Originally posted by tluxon
Crrink,

I haven't been able to figure out why you're so determined to have a working relationship with a company that doesn't want to provide the service you want for the price you want to pay. If both parties can't agree on the terms of a continuing relationship, what's the point of pressing the issue? Get on with life.

Tim
Well, the company did offer to provide service at a price I am willing to pay. I'm just trying to stop them from changing their minds retroactively, that's all.
We already agreed to terms of a continuing relationship - terms I'm happy with, and terms I expect to be honored.
I am upset by RTV's attempt to wring more money out of me, but I'm hoping they'll learn a valuable lesson from this - I know, RTV has made a lot of mistakes in the past, and they don't seem to have learned much, but I'm being optimistic due to the fact that they offered me such a good deal.

I've been curious about RTV since the day they came out. I did a lot of research before I bought a PVR and I chose TiVo. I like TiVo a lot - I have two of them now.
I'd like the chance to experience RTV and see if I might like it better. I'd also like to enjoy the benefits of owning both platforms. The company's offer gave me the chance to do that quite economically.

Once this issue is sorted out, I expect that my contact/relationship with the company will be basically nonexistant. It's not like agreeing to live with a person who tried to cheat you, you know? Once RTV agrees to honor the terms of our agreement, I'll use the unit and have a solid basis of comparison to the TiVo's I own.

This opportunity will help me decide which company's product I buy when I move to HDTV - some time later this year, I hope.

I won't respond to your comment about getting on with life, as I'm trying to keep these posts civil.
post #84 of 466
Any Toledo, OH residents should respond to this. A local tv station is investigating there. Go to 13abc.com and look for BBB alert (sorry, userid can't post links yet). The media is really doing a good job picking up on this situation!
post #85 of 466
Quote:
Originally posted by Kraken
Any Toledo, OH residents should respond to this. A local tv station is investigating there. Go to 13abc.com and look for BBB alert (sorry, userid can't post links yet). The media is really doing a good job picking up on this situation!
Here's the link:
http://www.13abc.com/index.cfm?Artic...SideID=&IsItm=
post #86 of 466
Quote:
Originally posted by Crrink
protopunk,
I think that, based on your actions with the 5508 you were mistakenly given, you are a good guy.
I also think that, given your comments about those of us who bought units expecting the terms of that contract to be honored, you think I'm a bad guy.

I don't think I insinuated that you are not entitled to your own opinion, I merely asked you to clarify how you have reached a different conclusion than I have. I am honestly curious.

I would agree that I am a more informed customer than most. I was literally amazed when DNNA offered the refurbished RTV's with service last Summer - quite a deal, huh? I almost bit on that offer, but the price was still just a little too steep for me to try something other than TiVo.

When I saw the posts on FW about this deal I was amazed even more. I had no intention of bothering with the deal until RTV's own CSR's verified that it was legitimate.
I concluded (quite logically, I think) that if the retailer and manufacturer both guaranteed that the offer they were making was valid, that I could trust that word.

I went to CC that day fully prepared to refuse delivery of my unit if they informed me of any error on their website - you see, they hadn't taken my money yet, and therefore it would've been completely legal for them to tell me that they had made a mistake and that the actual price of the unit was $1,499.99. At that point I would've been disappointed, maybe even cranky, but I would've had them cancel my order and been on my way.
That's not what happened.
They took my money, handed me my box, we both thanked each other, and I went on my way.

...
Here, here, Criink!!!

Those of us who clearly made sure of the terms of the deal prior to purchase (i.e. spoke directly with employees of RTV and CC, and verified written communications from both) are getting lumped in with those who believed the deal to be bogus and/or the Fatwalleters.

All the self-righteous people on this forum blasting the likes of you and me keep trying to make this mistake seem like it was just an innocent typo on some obscure web site. Well, if they stop pontificating long enough to listen to the facts from *some* of our stories, maybe they'll see fit to put down the pitchforks.

This forum has been a great help to me on all things RTV, and I'm sure it will continue to be a great help in the future. However, I am very surprised at the reaction from many on this forum. ***Newsflash***: Thread topics are clearly indicated on the thread results page. If you don't want to hear (figuratively) people "rant" and "whine", then don't click on the link to view the thread. You have a choice. Just say, "No."
post #87 of 466
Quote:
Originally posted by protopunk
Of course I would not send extra money to Replay. That would be ridiculous. But I will pay the cost of service, if that service is valuable to me.
so if you were presented a report on how much it costs for rptv to provide the service and it is above and beyond what they are charging you, you will pay the extra difference?

Bear in your mind that rptv is likely lossing money right now.
post #88 of 466
Quote:
Originally posted by tluxon
If both parties can't agree on the terms of a continuing relationship, what's the point of pressing the issue?

Tim
because you have an in-the-money contract. If anyone is allowed to back out from their contractual obligations, commerce and the society wouldn't function.
post #89 of 466
Quote:
Originally posted by protopunk
<Story of how protopunk is such a great guy snipped>
I find it facinating that someone would take the time to post a holier than thou speech in this particular thread.

You made it perfectly clear that you think that what you did with the mislableled unit makes you a good guy and that you think your parents raised you right (according to you). And apparently anyone who is attempting to hold DNNA & the retailers to the terms that they advertised and reiterated prior to the sale is nothing more than a thief since we are, as you putting, "ripping them off". Who cares what you think? Who asked you to use *your* belief systems and pass moral judgement on others? Do you really think anyone here cares that you disagree with their choices?

protopunk wrote:
Quote:
"Like you, I'm entitled to my own opinion."

"Perhaps you feel guilty because you are trying to get something for nothing."

"I think it's clear that most of those whining about this are selfish people trying to get something for nothing. "

"Our society is so rife with individuals who think that they are owed something for nothing. And when they don't get what they think they deserve, they turn to attorneys."
jleavens started this thread with request that it contain no personal attacks or simple opinions and yet you post crap like these gems and he says nothing - I wonder why that is?

I guess as long as you are attacking those people are trying to get Replay to do the right thing, its ok...what a joke.
post #90 of 466
Crrink, Antngen, & similar viewpoints,

I agree! I would love to see what 'these' people say after their 'old' $250 lifetime service goes to 'Additional Fees Now Required' after purchase. Would they quietly pay another $299 and say 'Thank You' to replay?

As a side note, most of us would see this differently, if just once in the last 2 weeks, ReplayTV admitted & apologized for having their CSRs and bundled paperwork promise the included free 3 year activation and 99 cent/month extensions there after. But all ReplayTV does is lie & posture to minimize THEIR liabilities, with little concern for the customer or what is right.
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