Hi, my name is Reggie. I also order my 42PWD6UY from VA last 12/20. I got excited when I received an e-mail from Jeremy Meyer 01/20/04 stating that my panel has arrived and will be processing and shipping it w/in 48 hours. He thanked me for ordering thru VA and will contact me with tracking number w/in 24 hours of shipping it. So, I got in high gear on mounting the Chief PSM-2051 (got it from Mounts and More for $55 less than VA plus free shipping) above the fire place, drilled holes thru the walls, run all necessary cables for my feed, install new surge protector and then I told my wife we will be watching the Super Ball and the Survivor on the plasma! Heck, I?ll even have time to calibrate the panel with all the input using DVE.
01/21/04 -I responded to his e-mail just to make sure its really coming, I have a slight doubt because he addressed me as Dale instead of Reggie and he was referring to PHD6UY on that first e-mail. I also asked him if he could include the 5 BNC to RCA adapter as requested on my order. After a couple of hours I got an e-mail from Jeremy he said sorry for the name mishap and stated that they are sending the unit out today and they included the BNC adapter for FREE. Reaction - I?m happy camper now and content. Anticipation is increasing.
01-22-04 - Thursday, according to my credit card Plasma was charged. Another reason to be happy. So far so good.
01-23-04 - Friday, called VA, talked to Elizabeth to inquire a DVI blade availability and cost and asked her if they have a tracking number for my unit. She could not provide me the info. so she got Jeremy on the phone. After sorting out things he confirmed that the unit will go out today and I will get an e-mail Monday 01-26-04 with the DHL tracking number and expect at least five days to get to Virginia Beach and DHL will contact me a day before delivery. I thought, no problem still have time for the unit to be installed for super Sunday. By the way, Jeremy acknowledged that VA receiving 200 unit a little ahead of time and they could not ship it fast enough for the back orders. I supposed a lot of people like to have it for super bowl like I do!
01-27-04 - Tuesday 4 pm pacific time, 7 pm here on the other side, no e-mail no tracking number. Called VA talked to Nancy explained every thing (nice lady) got my phone number and she assured me she will find out from a person that knows with in 5 minutes. After less that five minute I got a DHL Danza Tracking number from her and was told that I will get an e-mail tomorrow with all the info. about the shipment. Got on DHL website tracked the unit and to my disappointment the unit was picked up Mon. 01-26-04 from Seattle/Tacoma en route to Norfolk, Virginia with no arrival date but still hoping to get it by Friday.
01-29-04 - Thursday still no call or e-mail from VA about the shipment. I concentrate on DHL, took several attempt and finally got a live person. I gave him the tracking number from VA, it took him quite some time to find the info. that I needed and that?s after he asked me what kind of package I am expecting, where I ordered it from, address and my address and phone number, etc., etc.. After he sort it out that there is such a package going toward my way, then he let me have the bad news, my unit will not be delivered until Monday 02-02-04 the earliest due to some carrier brake down - what ever that means. He is very apologetic and seem sincere about it. I am soooo disappointed right now and embarrassed to mentioned it to my wife after I convinced her that VA is one of the best e-commerce company to deal with before and after sale. I will gently tell her the DHL truck broke down or stuck in snow. On the bright side, I am lucky I?m getting my unit soon (I hope) while others that order from Dell still waiting for delivery date. As for Jeremy of VA, I don?t know if its entirely his fault about the matter. I wished they could have been more precise about the shipping date. Do not say thing until they are sure its going to happen.
I am sorry for the long story, just want to vent out my excitement, anticipation and disappointment on this popular TH42PWD6UY. We will be watching super Sunday on Sony 35? CRT.
I hope you all have better experience than me.