Originally Posted by Uwish
my unit is a V500A and the tech told me that this model also suffers from the red cloud issue. According to the hit rep I spoke with they did not get the new, redesigned LE into mass production before switching to the V525. Thus, it is fairly safe to assume that the vast majority of these set are going to suffer this effect.
Loooooooooong story short guys:
I have the 50v500a model, bought it Feb 2004. If you look at some of my previous posts, you will see more info about my BS and this set.
Here is a breakdown of my situation:
Issue #1: Sept/06 - Red cloud, need LE REPLACEMENT #1, took 2 months to replace, I was without TV since they had it at the Extended warranty companies Shop.
Issue #2: Nov/06 Get the TV back, right away I see Vertical Banding across screen, tech called, visits........ advises: need LE REPLACEMENT #2
I wait another month or so, THIS time TV REMAINED in my home unitl part arrived
Issue #3 Feb/06 Second LE part arrives, techs visit, install, takes 3 hrs, they leave, I watch TV for a couple days, THEN notice Vertical banding again on TV, this time fainter, but also narrower, but noticeable enough to warrant ..........hey........ you guessed it! tech came back out....... for LE REPLACEMENT #3 ! I am now awaiting to see if I can forgo ONE more major defect and get the TV replaced NOW. I have been speaking with the Manager of purchase place.
My Lemon clause states that on the 4th major part to be considered needing to be replaced, AND within 3 yrs, a replacement will be done, no questions asked. My problem is, this is the 3rd, but still ridiculous!
For all who wonder, the SENIOR Tech that came out this last time to look at the banding did have some interesting information. He was pretty straight-forward when he said "Ya, the only thing I can recommend is an LE replacement, or a complete TV Replacement" and that "Too bad they don't make these LE's anymore for THESE TV's, all the LE's are REFURBISHED, and this is why you are very well may experience and in your case HAVE experienced a continuing problem. Luck of the draw really to get one in fantastic condition since so many have gone bad"
........... WOW! this is what he said! I questioned him, and of course he told me that they DO NOT make BRAND new LE's for this outdated Televisions, the newer models have a different assembly and CANNOT be used for the v500 series..
So there you go, believe it or not........ I DO
After what I have been through, there is no other explanation better than that of this tech.
GOOD LUCK to everyone
I will keep you posted as to whether I will in fact get my replacement 1 repair ahead of the 'lemon' clause