Originally posted by DCTDictator
In Poochie's case, looks like a failed or currupted download. A 3 finger reset and new initializaition should work. The reset is totally destructive to all data in the box's memory. Customer service should NEVER tell anyone about the reset, but they often will send another INT if you ask.
Thanks for all the info. I had also located the 5100 manual, but since I wasn't sure if it applied exactly to the 6200, I decided to ask first rather than quote a possibly-wrong manual.
From the description (and the fact that the 6200 is still showing Eb07 after 5 hours), it sounds like I need to do something to get it unstuck. Since I don't want to do the wrong thing and makes things worse / unrecoverable, I thought I'd ask which of these plans would be best
Plan A: do a "3-finger reset" (by the way I don't know specifically how to perform that. If I should in fact be doing that, please let me know which 3 buttons to press, and when/how - by PM if it's something that shouldn't be generally known), hope everything fixes itself after that.
Plan B: get Customer Service on the line, get them queued up to send an INT (which I take to mean 'new initialization') after I do the above-mentioned 3-finger-reset. This sounds like what you're recommending - if it is, do you have any advice what to say to Customer Service / tech support to let them know what I'm trying to do / what they should do?
Plan C: Call customer service and have them attempt to send an INT without doing any reset, or just ask them what to do as if I never heard of firmware updates / failed software object downloads / etc and see what they recommend?
Plan D: something else entirely...
I'd like to get the STB back on its feet. Thanks in advance for any advice / pointers!