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The Master Samsung 360 topic - Page 3

post #61 of 2208
Called to find out if the unit had shipped out yet. When they said yes, I asked for a fedex tracking number and if they could confirm which unit it was.
Took a few minutes, but it "appeared on their system" and they told me it was a Sammy 360.
Hope that helps.
post #62 of 2208
Thread Starter 
The OTA signal meter does not behave the same as the 160 . The readings all look lower with the 360 then in the 160...LOL Go figure that one out. The make a new model then take a step back in the OTA signal meter. The channels do pull in the same as the 160. I am using an indoor SS. I can pull in all my locals just fine with it.
post #63 of 2208
My OTA reception is about the same with the 360, and the meter seems about the same except that the audible beeps works on the 360 and never worked on the 160, dish or OTA.

I've still got both receivers and it's a real tough call at this point which one to send back. I like the looks and remote of the 160 better, then there's the 360 guide info problem.
post #64 of 2208
Thread Starter 
Quote:


Originally posted by dacarter
My OTA reception is about the same with the 360, and the meter seems about the same except that the audible beeps works on the 360 and never worked on the 160, dish or OTA.

I've still got both receivers and it's a real tough call at this point which one to send back. I like the looks and remote of the 160 better, then there's the 360 guide info problem.

I hear you, but I think you hav eto go with teh newer 360. You know at least they will keep more up to date with software fixes wit the newer modle rather then the older one...
post #65 of 2208
did the same thing in level 2 and all i got back from them was uhhh sorry i dont know....
lame
post #66 of 2208
I just got my 360 and to tell the truth it is just okay. I got it fast, hooked it up (within a week of my call) but I notice it needs to be rebooted daily. I am giving it a week, if it continues I'll trade it in. I rarely had this problem with my E-86, my panasonic, or my dtc 100. Is this a samsung problem?
post #67 of 2208
i called again to find out it will be another 7 to 10 business days??? the order had to be placed manually?
a second level says that only two types are being sent out the new hughes and the 360.
they are trying desperately to find out what model was sent to me....
knowing my fortune a hughes box will arrive instead of the new samsung...
post #68 of 2208
Finally a supervisor verified that a 360 has been sent and will arrive tomorrow instead of 7 to 10 business days....
post #69 of 2208
They also told me that my order had to be placed manually. I told them that they tried that one on me last time and that I want the problem resolved. She said she could try to place the order. Surprise Surprise...the system took the order.

I have no idea why they do this.
post #70 of 2208
I had the same "manual entry" problem with d*, but staying on top of them seems to get things resolved.
I get mine today (according to fedex website it's "on Fedex vehicle for delivery).
I'll post some comments once I hook it up.
post #71 of 2208
D* is telling me the same thing. Something about their order system going down a day or two ago and then having to manually enter the order after because they had to hand write the orders.

I got this answer yesterday. I am going to try again today and see what they say.
post #72 of 2208
It stinks that I have to follow up and make these people follow up and complete the order or to track something down...
What I hate is that you the consumer has to complain like a little kid to get your way and I am exhausted of doing that...
ehhh
post #73 of 2208
All you have to do is stay on the phone. They arent going to hang up on you. Eventually your order will be placed because they want to go on to the next call.

They use 'THE COMPUTER IS DOWN' very often. My response is THATS ODD. I CAN HEAR YOU TYPING. They usually respond with silence.
post #74 of 2208
^^^^^^^^^^^^^^^^
post #75 of 2208
Thread Starter 
Quote:
Originally posted by Gary Whitaker
1.2.03 is the base, 1.2.06 (DVI upgrade). The TS360 is currently a step back from the TS160 OTA signal meter, tuner is the same, and is in every HD "enabled" product they make.

I hate the word "ready", what does that mean again? Enabled, empowered, capable, competent, prepared, equipped, able... -sigh-

I was told by somebody to try something to fix the no guide information issue. I will try it tonight and let you know how I make out...
post #76 of 2208
I just got a TS360.

On page 20 of the manual (the packing list) it says "Remote Control (IR)".

So it appears the included remote is IR only, there must be an optional RF one.
post #77 of 2208
Very true on the updates. You probably just talked to Steve at tech support as did I. He's monitoring this thread. I'll go ahead and post what he said to do, but I have not tried it yet either.

-Hold menu and right arrow
-Choose commands, default settings
-Redetect dish
-Go to local networks in the menu and enter zip
-In the list of cities displayed select the right one and push select

When I originally entered my zip, Houston, TX popped up and I never selected because it isn't obvious that you are supposed to. I'm going to try that first before losing all my settings.
post #78 of 2208
^^^^^^^^^^^ I got a question for you please, I just got a Hitachi 57XWX20B and I want to know if Avia is ok to use to calibrate? Or do I need a pro to come in and do it? Have you had any experience with this particular hitachi.
post #79 of 2208
You can and should do the basic things that Avia lets you do. Getting contrast, brightness, color, tint, and sharpness set properly is a good start.

But, to really make the colors accurate you need a grayscale calibration and that is best done by a professional with the right equipment. They can also do manual focus, overscan, geometry, advanced convergence, and fix some more esoteric things (color decoding, edge enhancement, etc.) in the service menus that you might be able to do yourself but only if you invest quite a bit of time researching everything feel comfortable enough.
post #80 of 2208
Thread Starter 
Quote:
Originally posted by dacarter
Very true on the updates. You probably just talked to Steve at tech support as did I. He's monitoring this thread. I'll go ahead and post what he said to do, but I have not tried it yet either.

-Hold menu and right arrow
-Choose commands, default settings
-Redetect dish
-Go to local networks in the menu and enter zip
-In the list of cities displayed select the right one and push select

When I originally entered my zip, Houston, TX popped up and I never selected because it isn't obvious that you are supposed to. I'm going to try that first before losing all my settings.

Too funny yep that be him. Let me know how you make out. When my zip cam up I did select New York. So I think it needs the factory reset. Steve did it and it worked...
post #81 of 2208
Have the same randon lockup problem with my 160 that I got last month. Just called retention, passed me along to tech support and they told me I will be getting a replacement unit by Friday or Monday. Hopefully the Hughes or the 360. I was surprised to see how easily everything went. I don't have the protection plan and I they really didn't ask me any quesitons.
post #82 of 2208
Sorry for the confusion, yes I have the new oval 3 dish with built in multi-switch, D* sent it to me with this new reciever.

Gary, I'm going to try your instructions tonight but previously when I have run auto detect it has failed and I just selected it manually.

I talked to the installer again this morning and I was mistaken, he was picking up 101 and 119 on his round dish but not 110. I believe this is possible. The thing that makes me different is that my old reciever on this new dish is picking up 110 also which still leaves me to believe it is something with the new reciever itself.

thanks for the help guys, if anybody thinks of anything else to try ...I'm game.

Sg
post #83 of 2208
I just got my TS360 and a few quick observations. I hjave Hughes HTL but I was unhappy with the Hughes because the audio keeps clipping out, so I got D* to send me another STB, the 360.

The DVI connection doesn't work right. It won't work with any 1080/720 output. If I set the output to 480 it's fine. Using native mode, only SD programming will work, all HD programming comes up all snow. Samsung says it's a problem with the HDCP handshake. I have a Toshiba 65HDX82 which is HDCP. On the Hughes HTL the DVI works fine on that.

2nd the OTA sensitivity is inferior to the Hughes. I can get 4-6 OTA HD channels with my Hughes and only 1-2 with the Samsung without moving the antenna at all.

Also the OTA signal meter is a joke. It goes 43, 10, 0, 65, 73, 10, 45, 45, 45, 63, 10, 0, 91, etc regardless of how the antenna is pointed. It does this on all OTA HD channles. Again Samsung tech support is looking into it, but they think it's a firmware problem.

It just happens that I live pretty close to Samsung headquarters in NJ and they asked if I'd let them send a product engineer over to see the problems first hand, so I'll keep people posted.

This unit really seems to be a minor upgrade from the TS160. It has a small display (much smaller then the HTL) and output and resolution buttons on the front instead of behind and 3 variable output modes, but overall it's pretty much the same.
post #84 of 2208
Quote:
Originally posted by Cheezmo
You can and should do the basic things that Avia lets you do. Getting contrast, brightness, color, tint, and sharpness set properly is a good start.

But, to really make the colors accurate you need a grayscale calibration and that is best done by a professional with the right equipment. They can also do manual focus, overscan, geometry, advanced convergence, and fix some more esoteric things (color decoding, edge enhancement, etc.) in the service menus that you might be able to do yourself but only if you invest quite a bit of time researching everything feel comfortable enough.

thanks for the advice because the avia helps out somewhat but when it comes to sharpness and contrast there is no difference on the screen when doing the tests...
the tv has a mind of its own
post #85 of 2208
Another 360 thread? Geez...
post #86 of 2208
I see the same problem with the OTA signal meter have reported same both to Samsung and D*. Bigger problem is audio and video dropouts on the satellite signals. D* level two tech. support said give them a few days to resolve problem. Will be calling them Sat. for new box if problems are not resolved by then. By the way this is my 2nd STB, i sent back a 160 due to frequent lockups. Don't they Beta test these things before releasing to public.
post #87 of 2208
Can we have a sticky or just have one thread on the issues that the 360 is having?
post #88 of 2208
I agree.
post #89 of 2208
Thread Starter 
Quote:
Originally posted by patrickpiteo
Too funny yep that be him. Let me know how you make out. When my zip came up I did select New York. So I think it needs the factory reset. Steve did it and it worked...

WELL SUCCESS !!!! IT WORKED ! THE OLD FACTORY RESET TO DEFAULTS WORKED !!!!!!!!!!!!!
post #90 of 2208
Thread Starter 
Quote:
Originally posted by patrickpiteo
I am only getting channel information on some (not all) OTA channels. Any idea with this one. Some have information such as CBS and couple NBC and ABC do not. I live in New York. I just recently had the 160 swapped out for this 360. Any ideas....


UPDATE THERE IS A FIX:
- Hold menu and right arrow
- Choose commands, default settings
- Re-detect dish
- Go to local networks in the menu and enter zip
- In the list of cities displayed select the right one and push select
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