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New York, NY - RCN - Page 8

post #211 of 592
Quote:
Originally Posted by TitusTroy View Post

-I find RCN's service to be spotty...sometimes there HD signals have video glitches and audio skipping...it became really bad about a month ago and this totally ruined the LOST season finale as it was almost unwatchable...I later found out that a fiber line in my area was cut and this caused the recent issue...an RCN tech also came to my house and changed all my splitters...afterwards my cable modem speeds and HD quality has been perfect

I live on West End Avenue in the 60's and am curious where the other people that are experiencing this picture freeze issue are located?

If the issue was a cut fiber optic cable, what would changing the splitters have to do with it? I have spoken to several people in my building and they all have had these freezes. It should also be mentioned that before I switched over to HD boxes last year and had the old digital boxes I never had an issue like this.
post #212 of 592
Quote:
Originally Posted by NYC Guy View Post

I live on West End Avenue in the 60's and am curious where the other people that are experiencing this picture freeze issue are located?

If the issue was a cut fiber optic cable, what would changing the splitters have to do with it? I have spoken to several people in my building and they all have had these freezes. It should also be mentioned that before I switched over to HD boxes last year and had the old digital boxes I never had an issue like this.

I've noticed the same and I live in the village where generally things were considered "better" as they were the first to go fiber without a shoddy job. I was metering signal strength and the dB levels are incredibly low 60% or less, which will cut the signal out on QAM256 as it needs a stronger signal. I think we should all complain collectively, as they might be overselling subscribers (thus the more connections, the lower the dB strength) and need to output some higher voltage to increase the signal strength. This is also one of the reasons why I left RCN as my broadband provider, the voltage drop was atrocious, and playing online games was extremely annoying.
post #213 of 592
Quote:
Originally Posted by muevelonyc View Post

I've noticed the same and I live in the village where generally things were considered "better" as they were the first to go fiber without a shoddy job. I was metering signal strength and the dB levels are incredibly low 60% or less, which will cut the signal out on QAM256 as it needs a stronger signal. I think we should all complain collectively, as they might be overselling subscribers (thus the more connections, the lower the dB strength) and need to output some higher voltage to increase the signal strength. This is also one of the reasons why I left RCN as my broadband provider, the voltage drop was atrocious, and playing online games was extremely annoying.

Do you think that a line amplifier in my apartment will help for the weak signals? If so, isn't RCN responsible and should provide one?
post #214 of 592
Quote:
Originally Posted by NYC Guy View Post

Do you think that a line amplifier in my apartment will help for the weak signals? If so, isn't RCN responsible and should provide one?

Probably not as the incoming signal itself is weak - if you had like 5 TV's and boxes in your home, that obviously would be the culprit (as you have a good signal coming in but all the splices would degrade the strength), and an amplifier would work. But in this case it's garbage in, amplifying it would only amplify garbage out. This is something that needs to be done from their infrastructure.
post #215 of 592
Quote:
Originally Posted by NYC Guy View Post

I live on West End Avenue in the 60's and am curious where the other people that are experiencing this picture freeze issue are located?

If the issue was a cut fiber optic cable, what would changing the splitters have to do with it? I have spoken to several people in my building and they all have had these freezes. It should also be mentioned that before I switched over to HD boxes last year and had the old digital boxes I never had an issue like this.

I'm on 23rd street and 2nd Avenue...

the cut fiber line was the main issue causing the issues for me...they had to fix that first...but after that was fixed an RCN tech came to my apartment after I still complained about slow download speeds and video signal degradation and he changed out all my splitters as well as apparently that is one of the main reasons for poor signal quality

**I was having video issues even befire the fiber cut but it got much worse after that...whether it was the fiber cut, splitters or something else--everything is working flawlessly now---best I've ever experienced with RCN...I was so angry in May that I was seriously considering switching back to Time Warner...glad I stuck with it

-if only RCN would add more HD channels then everything would be perfect

use this RCN link to check various parameters with your RCN cable modem...

http://ny.speedtest.rcn.net/
post #216 of 592
Quote:
Originally Posted by muevelonyc View Post

I was metering signal strength and the dB levels are incredibly low 60% or less, which will cut the signal out on QAM256 as it needs a stronger signal. I think we should all complain collectively, as they might be overselling subscribers (thus the more connections, the lower the dB strength) and need to output some higher voltage to increase the signal strength. This is also one of the reasons why I left RCN as my broadband provider, the voltage drop was atrocious, and playing online games was extremely annoying.

I've had it with my HD service from RCN. I tried to watch a few shows and movies last night on HDMOV and DSCHD, but every 5-30 seconds the audio and picture froze for 2 seconds. Their DVR (DCT6412 III) freezes in the middle of recordings, leaving me stuck half-way when watching a movie! Is there a way to reformat this thing or do you guys have any other suggestions? I frequently get the subscription required and channel off air messages. I'm on the UES--can't wait 'til my building gets FIOS in a few months.
Quote:
Originally Posted by TitusTroy View Post

http://ny.speedtest.rcn.net/

my Foward Signal to Noise = 34dBmv
my Forward Power Level = 6 dBmv

I'm trying to watch The Office now, and there is audio only during the commercials (and background sound effects).
post #217 of 592
wow that's pretty bad power level... You've definitely got voltage drop.
post #218 of 592
RCN has added ESPN2 HD on channel 736.

603000000 MHz - VID 56 - AID 57 - QAM channel 87-2
post #219 of 592
Wimbledon looked great
post #220 of 592
any rumors on more channels ?
post #221 of 592
I spoke with my source today and he wasn't aware that ESPN2HD was already on the system. So he really had no idea of any other impending additions.
post #222 of 592
I would love to get HGTV and Food network. I was at my in-laws place over the weekend who have cablevision and i was flippling through the new voom HD channels. Not so impressed with them on content.
post #223 of 592
Quote:
Originally Posted by HumptyD View Post

I've had it with my HD service from RCN. I tried to watch a few shows and movies last night on HDMOV and DSCHD, but every 5-30 seconds the audio and picture froze for 2 seconds. Their DVR (DCT6412 III) freezes in the middle of recordings, leaving me stuck half-way when watching a movie! Is there a way to reformat this thing or do you guys have any other suggestions? I frequently get the subscription required and channel off air messages. I'm on the UES--can't wait 'til my building gets FIOS in a few months.

OK, I finally spoke to a RCN tech support person named Kevin that provided me a temporary fix for the freezing. Change the video setting on your 6412 DVR to 480p wide for a few minutes until there is no freezes and then switch the DVR back to either the 1080i wide or 720p wide setting that you had before. Make sure that you switch to 480p wide and not to 480p std or 480i std. He said that this was a known issue and this was the temporary fix until the next firmware upgrade comes out to correct the problem. This temporary fix worked for me. He said that the freezing may happen again and this is the only solution at this point.
post #224 of 592
i tried that,didnt work at all for me....same problem...almost unwatchable
post #225 of 592
Quote:
Originally Posted by jonbrach View Post

i tried that,didnt work at all for me....same problem...almost unwatchable

I don't want to jinx myself, but my set has been fine ever since I switched the resolutions back and forth.
post #226 of 592
Quote:
Originally Posted by ghostman View Post

RCN has added ESPN2 HD on channel 736.

I just noticed this yesterday when I checked my onscreen Guide...I had the channel for 1 month and did not notice...glad we are finally getting some new HD channels...hopefully more on the way
post #227 of 592
Quote:
Originally Posted by TitusTroy View Post

I just noticed this yesterday when I checked my onscreen Guide...I had the channel for 1 month and did not notice...glad we are finally getting some new HD channels...hopefully more on the way


too bad rcn has espn2 hd & espn hd on a paid hdtv tier. time warner includes both to all standard customers with an hd box!
post #228 of 592
how is rcn hd broadcast. i have the box and am about to get a tv cable of hd. how does it compare to time warner? from looking at the channel guides online i could only find a couple of channels that tw offered Rcn didn't.
post #229 of 592
if you have an QAM tuner on your TV, you don't need the box to get HD. You'll get the HD channels that everyone has been talking about in this thread. If you get the HD box, you'll have to pay extra $10 for the HD box and service.
post #230 of 592
Quote:
Originally Posted by muevelonyc View Post

if you have an QAM tuner on your TV, you don't need the box to get HD. You'll get the HD channels that everyone has been talking about in this thread. If you get the HD box, you'll have to pay extra $10 for the HD box and service.



i already have the box. any place to read about RCN adding HD channels say....My9 HD? MSG HD?
post #231 of 592
Quote:
Originally Posted by muevelonyc View Post

if you have an QAM tuner on your TV, you don't need the box to get HD. You'll get the HD channels that everyone has been talking about in this thread. If you get the HD box, you'll have to pay extra $10 for the HD box and service.

but you do need the box in order to get the DVR functionality?
post #232 of 592
Quote:
Originally Posted by TitusTroy View Post

but you do need the box in order to get the DVR functionality?

Yes (or No if you are really handy).

TMS is the de-facto source for television schedules and have a virtual lock on the North American television program data. But they do not publish schedules for clear QAM channel lineups.

So if you are looking for an easy time scheduling, no setup or maintenance hassles, and very little money upfront, your best bet is renting the DVR from RCN. It might not be the spiffiest box on the block, but you are just renting it and if it breaks they'll replace it.

If you are looking for more of a user experience, you could get a TiVo HD or a TiVo Series 3. But there is a significant cash outlay and you have to rent cable cards from RCN if you want to schedule recordings (TiVo subscribes to TMS too).

Now if you are handy with a computer, you could make your own PVR. MythTV with schedules from Schedules Direct works great recording clear QAM channels. Sites like TitanTV have schedules and can interface with Haupaugue TV cards and EyeTV. But those are not turnkey solutions.
post #233 of 592
Yes and no. If you're lazy and want it idiot proof, the box is the way to go. If you're technically inclined, you can hook your PC to it. I have the Dvico Gold USB and it works great!

For regular watching I watch through directly from the TV's QAM.
post #234 of 592
Has anybody else with a QAM tuner lost Yes HD in the last couple of days? It had been working fine through my HD Homerun QAM tuner, but now the station is no longer available-- it looks like it may have been encrypted-- I'm getting a strong signal reading-- though I'm hoping it has just been moved.

My other stations look fine. What terrible timing too; the Yankees are on a tear!
post #235 of 592
just rescan and you'll find it. They've reshuffled the channels a little bit in the last month.
post #236 of 592
Quote:
Originally Posted by procon View Post

Has anybody else with a QAM tuner lost Yes HD in the last couple of days? It had been working fine through my HD Homerun QAM tuner, but now the station is no longer available-- it looks like it may have been encrypted-- I'm getting a strong signal reading-- though I'm hoping it has just been moved.

My other stations look fine. What terrible timing too; the Yankees are on a tear!

There was a fire that damaged the HD distribution hardwware, according to a post in the HD progamming section. -- John
post #237 of 592
Ahhh-- thanks for the updates.

As an aside, it is amazing how HD makes standard def unwatchable. Ignorance is bliss!
post #238 of 592
YES HD is down nationwide due to a fire at their broadcast building. Check out the TWC-NYC thread for more info.
post #239 of 592
Quote:
Originally Posted by procon View Post

Ahhh-- thanks for the updates.

As an aside, it is amazing how HD makes standard def unwatchable. Ignorance is bliss!

all we need is more hd channels now
post #240 of 592
Just in time for the baseball playoffs, RCN has added TBS HD on channel 715. It is a Clear QAM channel, although it is way out of the normal location:

333000000 MHz - QAM channel 42-2
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