|Originally posted by madpoet
I agree. I just don't want people to start saying "Oh, I get a free upgrade" and then be upset when they don't. Hell, I bought the stuff anc even I don't expect a free upgrade.
I know, I can't imagine they have actually set the rental/pricing structure on a product that likely wont be out for another 5 months. I hope people aren't assuming that the fact that a leased STB can be upgraded, that it will necessarily be done for "free". Not that I doubt a CSR said that, just that it is just as likely that a CSR is misinterpreting the upgrade info they have. I'm sure they have "talking points" about the benefits of leasing vs. the competition's purchase requirement.
1. Leasing means that when a set-top box becomes obsolete or improved upon, you can upgrade to a new box at no charge.
2. When new technologies become available, such as a DVR, you aren't tied to your existing STB, you can trade your lease for a standard STB for a DVR.
It wouldn't be a stretch to think that a CSR would interpret those 2 items (incorrectly) that a DVR will be a free upgrade.