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post #6031 of 9937
Quote:
Originally Posted by hdguru View Post

Unfortunately, my 8300HD's HDD died a horrible, and audible death, and when I swapped out, they gave me an rng200. These new boxes are not without their own issues. I have experienced the inability to get VOD programs to play. In my case, you could get through the menus and "purchase", but instead of the program playing, within @ 15 sec, an error message would come up saying the program was currently unavailable and to check back later.

I had same problem with 8300HD. Never seemed to get rid of it. I never watched much VOD. Maybe I would have if it worked right. I haven't tried VOD with this new RNG200 that I got yesterday.

This RNG200 seems real buggy, e.g.

- was playing back show on DVR and surfing through Program Guide simultaneously and for no reason the show went into Rewind mode on its own

- box seems sluggish when I change channel via the Program Guide

- have the "zero problem" reported in other threads. For no reason sometimes keystrokes on the remote are interpreted as zero instead of their normal entry

By the way, the time on the DVR is still off. So it keeps cutting shows off at the end. Is it possible for Comcast to fix this?
post #6032 of 9937
I cannot believe we have TWC in HD now.

This is not a positive statement at all. Seriously. The Weather Channel in HD?
post #6033 of 9937
Quote:
Originally Posted by golferadam View Post

I had same problem with 8300HD. Never seemed to get rid of it. I never watched much VOD. Maybe I would have if it worked right. I haven't tried VOD with this new RNG200 that I got yesterday.

This RNG200 seems real buggy, e.g.

- was playing back show on DVR and surfing through Program Guide simultaneously and for no reason the show went into Rewind mode on its own

- box seems sluggish when I change channel via the Program Guide

- have the "zero problem" reported in other threads. For no reason sometimes keystrokes on the remote are interpreted as zero instead of their normal entry

By the way, the time on the DVR is still off. So it keeps cutting shows off at the end. Is it possible for Comcast to fix this?

The time can only be corrected by Comcast. They have corrected it in other areas in the Houston system. You may need to let them know it needs to be corrected in your area.
post #6034 of 9937
I just got a letter from Comcast today saying that I need to exchange my Motorola Cablecards by January 30th 2009 or I won't be able to tune any of the HD channels. With my Tivo's and computer ATI digital tuning adapter I have 4 Moto cards that I have to exchange. The leter does say that new cards are needed for the "new HD channels that we plan to introduce early next year." So it does look like we're getting more that just the Weather Channel in HD. Does anyone know what cards they are replacing them with?
post #6035 of 9937
Quote:
Originally Posted by Houtech View Post

I just got a letter from Comcast today saying that I need to exchange my Motorola Cablecards by January 30th 2009 or I won't be able to tune any of the HD channels. Does anyone know why and what cards they are replacing them with? With my Tivo's and computer ATI digital tuning adapter I have 4 Moto cards that I have to exchange.

Comcast is recalling all the Motorola boxes and cards, and will drop software support for all of them by Feb 1. My suspicion is that they'll replace the Moto cards with SA/Cisco cards...since all the boxes are now Scientific Atlanta/Cisco. They've been doing an overlay for the last several years which required broadcasting software support for both systems. They need to get onto one system which will also give them back some bandwidth to use for more HD channels. I also expect them to drop analog channels as soon as the FCC allows them...which I think is sometime in 2010. They're developing a very inexpensive STB for basic digital cable to work with analog tv's.
post #6036 of 9937
You are right Hdguru, I just exchanged my Moto cards and they gave me Sci Atlanta cards. The bad news is that I can't pair the cards to my devices by myself anymore. Before, all I had to do was call in after inserting the cards and read off the numbers to a tech who would pair and authorize them. Now they tell me that I have to have a truck roll to my house and a tech has to do this. I don't know why they need a tech to come into my house to read the numbers off the screen?!?!? This means that until Monday when the tech arrives I have no cable service except for the local channels and a few basic cable channels that still come thru.
post #6037 of 9937
My letter from Comcast says to go to a Service Center, swap the Motorola CableCard for a new one, then insert it and wait 3 - 5 mins. No mention of the need for a visit from a tech.

Quote:
Originally Posted by Houtech View Post

You are right Hdguru, I just exchanged my Moto cards and they gave me Sci Atlanta cards. The bad news is that I can't pair the cards to my devices by myself anymore. Before, all I had to do was call in after inserting the cards and read off the numbers to a tech who would pair and authorize them. Now they tell me that I have to have a truck roll to my house and a tech has to do this. I don't know why they need a tech to come into my house to read the numbers off the screen?!?!? This means that until Monday when the tech arrives I have no cable service except for the local channels and a few basic cable channels that still come thru.
post #6038 of 9937
I know, I was hoping that was the case, so I kept each set of cards separate so they would know which card went where. But when I got to the Comcast office the rep just told me to give her all of them because it didn't matter since they would have to be re-paired again.
post #6039 of 9937
Quote:
Originally Posted by tuta View Post

I cannot believe we have TWC in HD now.

This is not a positive statement at all. Seriously. The Weather Channel in HD?


Adding the TWC-HD in favor of channels such as Sci-Fi HD is the deal breaker for me. Uverse replaces Comcast early next month for me.
post #6040 of 9937
I got the CableCARD letter today and took my 3 Moto cards to the local Comcast office for 3 SA cards (one for my TiVo HD and 2 for my Series 3). Apparently they no longer require pairing the cards to the box!? I asked 2 different reps at the office and they both said after they activate the cards in their system all I would need to do is install them, wait 5min, and I would be up and running. This did not make sense to me, and I definitely expected things to not work smoothly once I got back home. Sure enough I installed the cards, rebooted the TiVos, and am currently without encrypted channels. I waited a couple of hours, called service, and the rep told me he could see the cards in his system and things should be working fine. I asked about pairing and he said things are different now, implied they don't have to do it anymore, but I really got the feeling he didn't know what he was talking about. Then he put me on hold to talk to "dispatch" who said they definitely activated the cards and to give it 30min or so. 1hr later I called service again, only to be told it can take up to 24hrs for the cards to activate, and since I was already getting "some" channels the rest would come in soon. But of course I'm getting "some" channels...I'm getting the clear QAM channels that I don't even necessarily need CableCARDs for! I really don't think anyone I talked to today has a clue!

Bottom line...does anyone think this "no need to pair anymore" thing is legit? I have zero faith that things will be working tomorrow morning. But the instructions in the Comcast letter say to just plug the new cards in and wait 5min, so I'm a bit confused on this one. I imagine they are going to have their hands full once all their CableCARD customers start swapping in droves.
post #6041 of 9937
Quote:
Originally Posted by TheDecn View Post

I imagine they are going to have their hands full once all their CableCARD customers start swapping in droves.

Are you sure there are droves of customers out there? Perhaps the reason the CSRs are clueless is because they don't get much exposure to CableCards and so aren't real familiar with how they (should) work....
post #6042 of 9937
Quote:
Originally Posted by TheDecn View Post

I got the CableCARD letter today and took my 3 Moto cards to the local Comcast office for 3 SA cards (one for my TiVo HD and 2 for my Series 3). Apparently they no longer require pairing the cards to the box!? I asked 2 different reps at the office and they both said after they activate the cards in their system all I would need to do is install them, wait 5min, and I would be up and running. This did not make sense to me, and I definitely expected things to not work smoothly once I got back home. Sure enough I installed the cards, rebooted the TiVos, and am currently without encrypted channels. I waited a couple of hours, called service, and the rep told me he could see the cards in his system and things should be working fine. I asked about pairing and he said things are different now, implied they don't have to do it anymore, but I really got the feeling he didn't know what he was talking about. Then he put me on hold to talk to "dispatch" who said they definitely activated the cards and to give it 30min or so. 1hr later I called service again, only to be told it can take up to 24hrs for the cards to activate, and since I was already getting "some" channels the rest would come in soon. But of course I'm getting "some" channels...I'm getting the clear QAM channels that I don't even necessarily need CableCARDs for! I really don't think anyone I talked to today has a clue!

I went today and got a replacement card for my TV (I have the SA8300 DVR, but use the TV as a third tuner on really busy programming nights.)

I had a similar experience. Got card installed, received a bunch of "Not Authorized" or "No Signal" messages, even after 15 minutes. Called Comcast, CSR advised that someone should fix it and call me back in 30 minutes. 90 Minutes later, still no call, so I call back in, CSR was working with supervisor (unsuccesfully) to get it working when I got disconnected. Called in a third time and CSR said it can take 24 hours to kick in. I don't want to leave my projector TV on 24 hours just for them to "authorize" it (I had to do it for 8 hours when I got the Moto card).

I think there's a mis-communication in the scheme of things, and since when you call you could end up in one of umpteen centers (where most CSR's are probably used to dealing with the Moto cards - since that is a majority of the Comcast system's infrastructure) there's a disconnect on policies.

Like you, I'm still sitting here (7 1/2 hours post installation) with no change in status.
post #6043 of 9937
Quote:
Originally Posted by jruhnke View Post

Are you sure there are droves of customers out there? Perhaps the reason the CSRs are clueless is because they don't get much exposure to CableCards and so aren't real familiar with how they (should) work....

Funny, I had a feeling someone was going to pick this out and make a comment. Yeah, 'droves' is probably overreaching a bit. But they'll certainly have to deal with a much larger than average CableCARD workload over the next 30 days. You would think service reps would be well prepped given they did send out official notices.

FYI I'm still without encrypted channels as of 12:02am Saturday. I did call one more time and talk to a rep who double-checked my CableCARD serial numbers and associated CableCARD IDs. Interestingly he noted that he no longer had a spot in his computer to put the Host ID...so maybe pairing is indeed no longer necessary?! After he double checked each card and hit them with an activation signal, I did notice that the Host ID diag menu went from "Call XXX number to activate" to "Call XXX number to start service". So maybe now someone just needs to provision my account?
post #6044 of 9937
My cablecards started working on their own today. I checked the channels that were not tuning in like ESPN HD and somehow they had self-authorized. I did a refresh signal earlier thru the phone menu which may or may not have done anything, but you can try it if you still don't have service. So I cancelled the truck roll that the CSR said I had to have.

Update: It turns out that if I tune to Universal HD or the Weather Channel HD and any of the Encore and regular HBO channels it causes my Tivo to bring up the "call cable to start service" screen. Otherwise all the other channels including HBO HD work fine.
post #6045 of 9937
Quote:
Originally Posted by Houtech View Post

Update: It turns out that if I tune to Universal HD or the Weather Channel HD and any of the Encore and regular HBO channels it causes my Tivo to bring up the "call cable to start service" screen. Otherwise all the other channels including HBO HD work fine.

This is because any channel flagged as 'copy protected' cannot be decoded by the card unless it has been properly paired with the device. It cannot be paired until you give the Host ID to Comcast, which of course they have not asked for from you. I believe there is a real mix-up right now with Houston Comcast and this card swap. I believe they assume most people have only one card so they can use the same Host ID when swapping cards. Problem is many of us TiVo people use more than one card.

I sent a tweet to http://www.twitter.com/comcastcares and Frank connected me with a rep from the local corporate office. He confirmed that they do indeed need the Host ID, took all my info and forwarded it to the local techs. He indicated they would input the data and I would be up and running before the end of the business day. This guy has already called me back three times to update me on status. I'm telling you, the best way to get help from Comcast is through Frank at comcastcares via Twitter. This is the second time I've used him and he gets you top-notch assistance that is just not available by calling the local number.
post #6046 of 9937
I want to watch the NFL game tonight, but channels 286 and 300 both have the same problem - a horizontal line breakup in the middle of the picture. I have 3 digital boxes and it only happens on the (recently installed) RNG200.

Thanks,
Robert
post #6047 of 9937
I have something to add what TheDecn mentioned. I don't know if it has changed, but the most technical support can do is "authorize" the card so you receive the digital channels (minus encrypted HD). Someone manually goes into the system at some point during the day and types in the Host ID numbers to authorize the HD content.

Supposedly there is a very small team of people who perform this function. I was told that about a year ago when activating a Tivo HD for a relative. I'm not sure if anything has changed today.
post #6048 of 9937
Will be getting a new PC with 2 CableCard tuners this week - so I went to the local Comcast office to pick up the CableCards. Since I had seen the note about the change from Moto to SA - I also took our old Moto CableCard (in one of our TVs) to exchange for an SA card.

When I asked about getting the new SA cards - the local Comcast office staff said that while I could take the new SA cards home - THEY WOULD NOT WORK UNTIL JANUARY 20 - so if I wanted to use CableCard before then, I would HAVE TO USE THE MOTO CARDS.

So I took home 2 new Moto cards...

Won't know for a few days whether or not those will work...

Of couse - when I got home - I received the Comcast notice in the mail telling me to go to the local Comcast office and exchange my Moto CableCards for the newer SA cards.

When I return our Comcast HD-DVR, I'll try again to exchange the cards - and hopefully the SA cards will be working in our area by then.
post #6049 of 9937
Quote:
Originally Posted by TheDecn View Post

I sent a tweet to http://www.twitter.com/comcastcares and Frank connected me with a rep from the local corporate office. He confirmed that they do indeed need the Host ID, took all my info and forwarded it to the local techs. He indicated they would input the data and I would be up and running before the end of the business day. This guy has already called me back three times to update me on status. I'm telling you, the best way to get help from Comcast is through Frank at comcastcares via Twitter. This is the second time I've used him and he gets you top-notch assistance that is just not available by calling the local number.

Just wanted to update that my cards did indeed get activated at around 5pm this evening (well, 2 of the 3 but I'll hopefully I can get that resolved tomorrow). Checked over at TivoCommunity forum and there are several folks there having the same problems with Houston Comcast on this swap. One other guy has already worked with the same rep that I worked with (http://tivocommunity.com/tivo-vb/sho...05#post6934805).
post #6050 of 9937
For anyone who finally got the swapped cablecard to work:

Did you actually need to ACTIVATE it or provide some info. for them to activate over the phone like before or simply just waited long enough (48 hours or so), and thing would be fine?
post #6051 of 9937
Quote:
Originally Posted by midnightman View Post

For anyone who finally got the swapped cablecard to work:

Did you actually need to ACTIVATE it or provide some info. for them to activate over the phone like before or simply just waited long enough (48 hours or so), and thing would be fine?

I had to actually call and get someone to let me give them my HostID and CableCARD ID before the cards were activated.
post #6052 of 9937
Quote:
Originally Posted by TheDecn View Post

I had to actually call and get someone to let me give them my HostID and CableCARD ID before the cards were activated.

It's difficult for me to imagine that they printed

" 1. Insert new CableCARD
2. Wait 3-5 minutes for TV to define channels once installed. "

in the letter sent to everyone using cablecard, and this information turned out to be completely WRONG(!?!)


HostID and CableCARD ID are something you need to read off the TV screen after inserting the cablecard?
post #6053 of 9937
Anyone heard anything about when Comcast is going to stop simulcasting analog for basic cable to free up bandwidth?
post #6054 of 9937
Quote:
Originally Posted by TheDecn View Post

You would think service reps would be well prepped given they did send out official notices.

Comcast isn't well prepared for anything at least not in our market. And their CSR's know less about troubleshooting cable issues than my grandma.
post #6055 of 9937
Is anyone having a similar problem with their SA cablecard-
1. Sometimes, when I turn the TV on, it takes 5 min or so before I get all my channels (the ones which I am getting that is). For the first 5 min or so, I only get broadcast channels

2. I am not able to get weather channel HD, Universal HD and V/S HD (289, 297, 298). When I switch to one of those channels, it works for 5 sec or so, and then the image freezes and nothing happens.

I called comcast, they even sent out a tech but nothing has been able to fix it yet. There was a brief period about a month ago when all was working well- but other than that this has never worked.
any suggestions welcome
post #6056 of 9937
Quote:
Originally Posted by midnightman View Post

HostID and CableCARD ID are something you need to read off the TV screen after inserting the cablecard?

HostID is a unique ID that ties the CableCARD to whatever slot it's installed in, so yes it must be read off the screen after you insert the card. Though technically it is possible for a CableCARD to decrypt channels even though it's not tied to a HostID first. However, any channels marked "Copy Protected" (usually channels like HBO, Cinemax, etc.) will not decrypt unless the CableCARD has been properly bound to a slot in the provider's system. Bottom line...yes, they completely dropped the ball on this effort and printed broken instructions in their letter.

FYI after doing some research I learned that it is actually feasible for these SA CableCARDS to send HostID back to the head end after installation, but only with 2-way capable devices. The only 2-way capable devices right now are the cable company's own equipment (i.e. the new Cisco boxes). Therefore the only way a CableCARD installed into 3rd party equipment can be activated is by calling in the HostID, CableCARD ID, and Serial Number of the card.

What boggles my mind is Houston Comcast used to have an excellent system for CableCARD activations that was easy as pie to get through. I had to activate cards 3 separate times over the last few years. They had a special "CableCARD" number that you called, provided the numbers, and the cards started working within 5-10min of hanging up. Why they would drop this system just when they are going to experience a large number of changes as part of this card swap is completely beyond me!
post #6057 of 9937
So I called to activate the new SA cablecard and the lady on the phone asked me to also provide Unit & Data numbers in addition to cablecard ID & host ID.

I couldn't find those Unit & data numbers anywhere, so I suppose it was different from the Motorola one ??
post #6058 of 9937
Quote:
Originally Posted by midnightman View Post

So I called to activate the new SA cablecard and the lady on the phone asked me to also provide Unit & Data numbers in addition to cablecard ID & host ID.

I couldn't find those Unit & data numbers anywhere, so I suppose it was different from the Motorola one ??

Not sure what she would mean by Unit & Data numbers? Maybe Serial # of the card and MAC address (both printed on the back of the card).
post #6059 of 9937
Quote:
Originally Posted by TheDecn View Post

Not sure what she would mean by Unit & Data numbers? Maybe Serial # of the card and MAC address (both printed on the back of the card).

It used to be like this:



...but not with this new SA one which I only saw CableCard ID & Host ID.
post #6060 of 9937
god I hate comcast - WORST SERVICE COMPANY I HAVE EVER DEALT WITH IN MY 56 YEARS! They absolutely act like they have NEVER operated a cable company in their life! Matter of fact, they aren't operating one now. City of Houston (which is who brought TWC/Comcast into the Houston market) needs to get their heads out of their a$$ and either kick Comcast out or start fining them until the actually provide SERVICE!
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