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post #8071 of 9845
I got a letter from Comcast today saying that they are moving channels 12-52 and 56-80 to digital, and that every TV would need a digital STB or digital adapter to view them.

They're providing two free adaptors and additional ones are $1.99 per month. I just ordering mine at comcast.com/digitalnow

One thing I thought was interesting is that the fine print in the letter said:

Quote:
QAM tuner TVs will continue to receive Limited Basic channels 2-20 and 53-55 without a digital device.
So I wonder if they'll start providing better support and more consistent QAM numbers to us.
post #8072 of 9845
The following posts are from Comcast's David Watson, Executive Vice President, Operations, in Innovation "Comcast Launches XFINITY" blog:

http://blog.comcast.com/2010/02/comc...s-xfinity.html

Note: See the underlined sections for information about when Comcast will rebrand its services to XFINITY and other important information. Comcast is already using XFINITY Home Security from Comcast. Scott McNulty used the word most and plan when he stated that "we plan to have XFINITY rolled out to most of our company's footprint by the end of 2010." The first post was from February 3, 2010.

Quote:


Comcast Launches XFINITY

Posted by David Watson, Executive Vice President, Operations, in Innovation
February 3, 2010

Today on Comcast's earnings call Brian Roberts and Steve Burke talked about XFINITY, the new brand for our technology platform and products. Simply put, XFINITY is about offering our customers more more HD, more speed, more choice and more control over their services. XFINITY is the culmination of years of work to transition Comcast's network and products to a platform that will now offer 100+ HD channels, 50 to 70 foreign-language channels, approaching 20,000+ VOD choices, incredibly fast Internet speeds (50 Mbps growing to 100+ Mbps) and thousands of TV shows and movies online for our customers to watch whenever and wherever they want.

XFINITY represents the future of our company and it's a promise to customers that we'll keep innovating. When we launch XFINITY in a market, we'll rebrand our products: XFINITY TV, XFINITY Voice and XFINITY Internet (our company, of course, remains Comcast). This transition is already well underway across the country. Next week, XFINITY will roll out in 11 markets including: Boston, Philadelphia, Baltimore, Washington D.C., Chicago, Portland, Seattle, Hartford, Augusta, Chattanooga, parts of the Bay Area and San Francisco, with more markets to come later this year.

I've been in the industry for 11 years and I've never seen change move as rapidly as it does today. It's hard to believe that we first launched VOD in 2003 and since then customers have viewed more than 14 billion movies, TV shows, music videos, etc. In 2004, the fastest Internet speeds were 6 Mbps. Now we're offering 50 Mbps in XFINITY markets, and those speeds will keep increasing to 100+ Mbps and even faster in the future.

Only a few years ago, innovation in our industry meant giving customers not one, but six HBO channels. Now, if you get HBO from Comcast, you also get hundreds of top HBO shows and movies on demand plus you can watch even more online. Today you can watch 19,000+ movies and TV shows from networks like HBO, CBS, Starz, Hallmark, TBS, TNT Discovery online.

We are working toward a future that brings exponentially more content choices to consumers across platforms with an initiative that we call Project Infinity. We first introduced Project Infinity at CES in 2008 and thousands of people have been working hard at Comcast to make it a reality.

Technology continues to change the way people experience entertainment. We're working hard to continuously improve that experience. We're moving from thousands of entertainment choices to tens of thousands, making our high-speed Internet service even faster while at the same time providing fast 4G wireless data services. We're also giving consumers more control over their content and the ability to watch their favorite shows online. In addition, we're developing new cross-platform and mobile features like: remote DVR, Universal Caller ID, an interactive home telephone, apps for iPhones and the ability to use a remote control to order products and services while watching TV. And we're backing it all up with our Customer Guarantee.

As entertainment continues to shift from the living room to anytime, anywhere, we'll continue to dramatically evolve all of our products under the XFINITY brand. While I can't predict the future, I do know one thing for sure: this is the just the beginning.

http://blog.comcast.com/2010/02/comc...s-xfinity.html


Quote:


There are lots of questions on this post, so I thought I would try and address some of them.

First off, Comcast's name IS NOT changing. Our company's name will remain Comcast, we're just branding our products and services as XFINITY. The name represents a logical next step from our Project Infinity that has been going on for the last few years.

Ari, Frank's personal blog posts represent his personal opinions. However, I think we all know it takes people a little while to get used to any new name (I know when I first heard the name 'iPod' I didn't think it would catch on, for example). We aren't changing the name in an effort to address any service issues we might have had in the past. The entire company has been working very hard to improve our customers' experiences. Dave mentions the Customer Guarantee which is a visible way that we, as a company, show that we are dedicated to taking care of our customers.

fjpoblam, we plan to have XFINITY rolled out to most of our company's footprint by the end of 2010.

Jeff, yes any Internet activity (whether from Comcast properties or not) counts against the Excessive Use threshold.

Also, we won't be changing comcast.net to xfinity.com email addresses.

Scott McNulty replied to comment from Jon Renaut | February 4, 2010 10:55 AM

http://blog.comcast.com/2010/02/comc...#comment-32536


Quote:


dont be fooled, there are no "innovations" speed increases or any new offerings.. this is a rebranding/name change.

comcast carries such a crappy name and reputation, it's time for them to start over.

ben m | April 1, 2010 1:20 PM

http://blog.comcast.com/2010/02/comc...#comment-33114

Quote:


Hey Ben, you'll notice that in our advertising we say, "Xfinity powered by Comcast." So this isn't a rebranding of the company... rather a new brand new for our products.

As for no speed increases/innovations, that isn't true. For a market to become Xfinitized it needs to meet a couple of criteria: the DOCSIS 3.0 rollout has to be in a majority of the market (which brings our faster speed options) and Project Cavalry has to be rolled out to a big part of the market which brings with it lots more HD.


Scott McNulty replied to comment from ben m | April 2, 2010 9:34 AM

http://blog.comcast.com/2010/02/comc...#comment-33117


Quote:


since its been exfinity the service is worse we dont get anything more for the extra money they charge no new channels no better service and the internet is slower and the come out charge you twenty nine dollars and tell you there is nothing they can do or tell you whatswrong and tell you to fix it yourself

sean braman | August 25, 2010 10:01 PM

http://blog.comcast.com/2010/02/comc...#comment-34519

Quote:


Hi Sean, a market becomes an Xfinity market when certain levels of service (DOCSIS 3.0, more HD choices) become available to a majority of the customers. So if you aren't seeing anything new in your service, it is coming.

As for the fee, that is generally reserved for visits that don't result in a tech needing to fix anything. If you feel you've been wrongly charged a fee the best thing to do is to give 1-800-COMCAST a call.

Scott McNulty replied to comment from sean braman | August 26, 2010 1:45 PM

http://blog.comcast.com/2010/02/comc...#comment-34519
post #8073 of 9845
Quote:
Originally Posted by jasnmb View Post
I got a letter from Comcast today saying that they are moving channels 12-52 and 56-80 to digital, and that every TV would need a digital STB or digital adapter to view them.

They're providing two free adaptors and additional ones are $1.99 per month. I just ordering mine at comcast.com/digitalnow

One thing I thought was interesting is that the fine print in the letter said:

QAM tuner TVs will continue to receive Limited Basic channels 2-20 and 53-55 without a digital device.

So I wonder if they'll start providing better support and more consistent QAM numbers to us.
But my QAM tuner finds HD channels because I subscribe to the Expanded service. I wonder what happens to them.
post #8074 of 9845
Quote:
Originally Posted by AJHerder View Post

Okay I have a question concerning DOCSIS 3.0, we had brought it up some pages ago when user said he MIGHT have it. Well at the time he mentioned it, I noticed a huge fluctuation of my upload. The downstream stayed relatively the same but the upload went from 2 mbps to 7, then down to 4 for awhile and back to 2.

I've confirmed I have DOSCIS 3.0.

My upload speed fluctuated too. After the update I was getting about 10 Mbps, now it's back to my provisioned speed of 4.
post #8075 of 9845
Yeah I am getting a Cisco DPC3212, now. I want to get what I am paying for but I was unsure at first. Thanks!
post #8076 of 9845
The following posts are from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog:

http://blog.comcast.com/2010/05/new-...ble-boxes.html

Note: Here are the latest schedules for Houston to get XFINITY (early 2011) and the new guide (early 2011). The new guide should be deployed in the first half of 2011 for all of the Comcast Scientific Atlanta (SA), Cisco and Pace cable boxes in the US. See the underlined sections.

Quote:
When will xfinity be available in Houston tx for subscribers with scientific Atlanta boxes and when will subscribers be able to view programs on an ipadl? Is it true that the Tivo interface will be used in a future set top box?

Jack selber | November 18, 2010 2:34 AM

http://blog.comcast.com/2010/05/new-...#comment-35839

Quote:
Hello Mr. Selber and thanks for your questions.

XFINITY is Comcast's enhanced TV, Internet and Voice service made possible by our network upgrade to an all-digital platform. Today, XFINITY offers the fastest Internet speeds, triple the HD channels, TV on customers' computers, an On Demand library approaching 20,000 titles, and many more exciting, new features.

XFINITY brings customers more of their favorite entertainment as well as more ways to enjoy it - where, when and how they want.

All current customers have to do is relax and enjoy. And, over the coming months, Comcast will continue to enhance their XFINITY TV, Internet and Voice services automatically.

XFINITY is currently targeted to come to Houston in early 2011.

We do have plans to have the Xfinity iPad application compatible with Scientific Atlanta and Cisco cable boxes, also in early 2011.


We are currently using a TiVO interface on Motorla cable boxes in selected areas of New England. More info on that prject is avaialble here: http://www.comcast.com/tivo/

Ted Hodgins replied to comment from Jack selber | November 19, 2010 11:38 AM

http://blog.comcast.com/2010/05/new-...#comment-35859


Quote:
hello...

i am anxiously awaiting the new guide. i live just outside houston, tx. i was just wondering if there was any eta for the upgrade here in the houston area? i stopped by the local comcast store here and they didnt know a thing about it...

Mike | November 18, 2010 4:50 AM

Quote:
Hello Mike and thanks for your continued patience. We can't wait to get this new guide to our customers in Houston.

The Comcast teams in your area have been busy preparing for the new on-screen guide and plan to have it available to our SA (Scientific Atlanta) customers in early 2011.

All of our customer contact teams are in the process of being educated and trained as we get closer to delivering this new on-screen program guide to Houston. Thanks for being a Comcast customer.

Ted Hodgins replied to comment from Mike | November 19, 2010 11:45 AM
http://blog.comcast.com/2010/05/new-...#comment-35860


Quote:
Will the new Scientific Atlanta/Cisco On-Screen Program Guide be realeased for set-top boxes or just DVRs? Hard to tell from what I've read on the site. Also any guess on when or where Albuquerque New Mexico is on the roll-out list? I have spanking new Cisco RNG-350 and I can't stand the guide it has. I've been a customer since the 80's and the Jones Intercable channel guide from back then looked better and was more useful. I also want to drop my service over this. The other new features from the digital migration are nice, and the VOD menus/controls are pretty good (could use pictures of the movie posters, maybe you're saving that for the HD user guide and interface). But now thanks to the digital changeover I can't use my TVs interactive tuner guide and user interface, or even its programmable remote control to change channels. In all those respects the upgrade has been a huge leap backwards. I understand the Motorola Set Top Boxes already have the new guide. Any chance we poor saps in the Cisco regions can get a special order from you for a DCX-3200? Thanks for listening.

Patrick | November 18, 2010 6:29 PM

http://blog.comcast.com/2010/05/new-...#comment-35848

Quote:
Hello Patrick. Yes, all of our Scientific Atlanta (SA), Cisco and Pace cable boxes deployed in our SA areas will be getting the new guide in the first half of 2011 (not just DVR's).

The RNG series of cable boxes are capable of a whole lot more and we have a path that delivers new features and functionality (including movie poster art) shortly after this initial guide is delivered.

As I mentioned in an earlier response, it's not so much the hardware (the cable boxes) that is the issue, it's more to do with the software (the on-screen program guide).

Thanks for your comments and thanks for being a Comcast customer.

Ted Hodgins replied to comment from Patrick | November 19, 2010 12:07 PM

http://blog.comcast.com/2010/05/new-...#comment-35862
post #8077 of 9845
Quote:
Originally Posted by jasnmb View Post

I got a letter from Comcast today saying that they are moving channels 12-52 and 56-80 to digital, and that every TV would need a digital STB or digital adapter to view them.

They're providing two free adaptors and additional ones are $1.99 per month. I just ordering mine at comcast.com/digitalnow

One thing I thought was interesting is that the fine print in the letter said:



So I wonder if they'll start providing better support and more consistent QAM numbers to us.

I didn't get this letter - anyone else?
post #8078 of 9845
No, but Comcast has a history of making major infrastructure changes like this in a phased approach accross our market. We'll probably get a similar letter eventually.
post #8079 of 9845
I went to comcast.com/digitalnow and signed up to receive my 2 digital adapters. They sent me an email saying that they have been shipped via UPS already. Just trying to play it safe and not have to worry about trying to get them at the last minute.
post #8080 of 9845
Quote:
Originally Posted by jruhnke View Post

No, but Comcast has a history of making major infrastructure changes like this in a phased approach accross our market. We'll probably get a similar letter eventually.

Note: jruhnke is correct. World of More (formerly Project Cavalry) is being rolled out on a neighborhood by neighborhood basis. The market will be branded as XFINITY after a majority of customers have been converted. The schedule has slipped from the end of 2010. I haven't seen a new end date for World of More.

Here is an excerpt originally posted on Comcast's blog on May 1, 2009, from one of my previous posts:


Quote:
. . .
The program is called Project Cavalry, since executing it requires us to touch nearly every home we provide video service to. The Comcast Cavalry sweeps into your neighborhood and works closely with you to provide great service and get you through it. In fact, it’s not very intrusive and to date approximately 75% of customers have self-installed their new, free equipment without needing anyone from Comcast to visit their home. The good news is that once you do, you’ll start seeing substantial product improvements almost immediately.

Since launching Cavalry late last year, we have deployed over a million of these DTAs in our footprint. In fact we deployed a million faster than Google sold a million of their G1 phones. It’s a fast moving program, driven by customer demand for great product improvements at no charge. Right now, Cavalry is underway in Portland, Seattle, the Bay Area, Chattanooga, Augusta, Philadelphia, the DC/Beltway area and Atlanta. Expect it to roll through your neighborhood sometime before the end of 2010.

http://www.avsforum.com/avs-vb/showt...4#post19483934
post #8081 of 9845
Quote:
Originally Posted by risk235 View Post

I went to comcast.com/digitalnow and signed up to receive my 2 digital adapters. They sent me an email saying that they have been shipped via UPS already. Just trying to play it safe and not have to worry about trying to get them at the last minute.

Thaniks for the heads-up! The last time I went to that page, I wasn't able to order the DTA's. Now, I've got mine coming for my two analog Tv's.
post #8082 of 9845
Just ordered mine, even though I don't need them yet.
post #8083 of 9845
I was talking to a comcast rep on the phone yesterday to modify some services and they mentioned the software rollout has supposedly already begun in houston...
post #8084 of 9845
By "software rollout", I assume you mean the new guide programming. I'm not sure I believe that. I'd bet that either the CSR was operating off old information (as of only about two months ago, the plan *was* for the rollout to start about now), or else either the CSR or you got confused and the rollout in question was for some other thing besides the guide software...for instance, maybe this analog-to-digital transition that has been discussed here in the last few days.

Ted Hodgins has been very accurate with the information he posts on the Comcast blog, and he's been clear that the new guide rollout in our market has been delayed until sometime early in 2011. I really doubt that's changed.

Also, consider that with a change this dramatic and in-your-face, Comcast's is likely to spend a lot of effort advertising the changes in advance to minimize the freaking out that will occur among their customers. I expect to see TV commercials, newspaper stories, letters in my mailbox, etc. before the guide rollout begins in our area.
post #8085 of 9845
Quote:
Originally Posted by impala454 View Post

I was talking to a comcast rep on the phone yesterday to modify some services and they mentioned the software rollout has supposedly already begun in houston...

The following posts are from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog:

http://blog.comcast.com/2010/05/new-...ble-boxes.html

Note: Ted has posted several times to people in different areas that any new guide deployment has been delayed until early 2011. Since the delay, Ted has only been using early 2011 instead of a specific date or month. See the underlined section.

Quote:


I got a letter in the mail saying my area would update to the new guide on the 18th of Nov. My zip is 15904. Am i one of the unlucky people who got bumped back to early 2011?

DAN | November 21, 2010 7:02 PM

http://blog.comcast.com/2010/05/new-...#comment-35893

Quote:


Hello Dan and thanks for your comments and feedback.

I apologize that we have not been able to deliver this new on-screen program guide to your area yet. There have been a few things we want to take a closer look at to be sure that we are presenting the best experience possible for our customers and the business.

We are taking a closer look at a few different items - from the customer communication to the employee training to the technical aspects of the guide launch process and some software modifications.

We have had very successful customer deployments to significant locations in three states (CT, PA and NH) but it is important that we fine tune the process, the message and the delivery so that our customers have an even better experience.

The plan is to start delivering the new on-screen program guide to the remainder of our SA (Scientific Atlanta) sites in early 2011. I appreciate your continued patience.

Ted Hodgins replied to comment from DAN | November 22, 2010 3:48 PM

http://blog.comcast.com/2010/05/new-...#comment-35910
post #8086 of 9845
Advantages and Disadvantages of the New Guides and Hardware

The following posts are from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog:

http://blog.comcast.com/2010/05/new-...ble-boxes.html
or
http://www.comcast.net/meetyourguide

Update - March 12, 2011
Click the following link for the Updated Schedule

http://www.avsforum.com/avs-vb/showt...6#post20109356

The myDVR feature (remote DVR access) will be supported on the SA 8300 HD cable box in Phase 3.

Quote:
Glad to see that you are paying attention Russ!

We were able to actually pull the myDVR feature (remote DVR access) forward into the non-RNG DVR's as well, so that is a very positive change. It will be part of phase 3 and expected this year.

The SA 8300 HD cable box is a newer box and will be able to support these features.

Ted Hodgins replied to comment from Russ | March 11, 2011 12:35 PM

http://blog.comcast.com/2010/05/new-...#comment-37531
A couple of the disadvatages are supposed to be fixed in the new guide that Comcast customers are geting:
1) The DVR over-recording issue (recording shows that are not "New" when you have selected to record only "New" shows) is a factor of our guide data supplier. We have identified that issue and have taken the necessary steps to alleviate this from occurring.
2) Some customers may experience an issue with Dolby Digital 5.1 sound when using optical cables for audio and HDMI for video simultaneously. The HDMI cable appears to be taking precedence over the optical cable, which causes the Dolby Digital 5.1 sound not to be achieved. To alleviate this problem, an option is to use component cables. We apologize for any inconvenience this causes and plan to have this issue fixed in an upcoming release.

Note: Many features are not in the new guide. They will be in the Phase 2 follow-on guide (the one with interactive TV applications), the Phase 3 myDVR Manager to schedule DVR recordings online follow-on guide or the Phase 4 tru2way follow-on guide only for the RNG series cable boxes (16:9 format guide, new on demand search features, some new DVR search features, DVR folders, DVR overshoot correction and will not be available for the SA 8300 HD DVR). The underlined sections in posts are about this. The bold underlined sections in posts are either advantges or disadvantages depending on the section they are in. The Cisco RNG 200-N cable box is still in Comcast's labs and testing process right now (it's not yet available to customers). The RNG-200N is a set top that allows AnyRoom DVR capability and would be distributed to Comcast's AnyRoom DVR customers in Comcast's SA areas once that product is available in early 2011. I haven't seen any posts about the new guide not retaining modified start or end time information for weekly shows like SARA does. SARA forces the user to pad the time every week if you want a modified start or end time.



ADVANTAGES

Quote:
So, what’s new? For starters, check out the color-coded TV grid, a new On Demand menu that loads faster, more detailed program information, an improved search feature and a convenient menu of shortcuts (we call it the Quick Menu).

Some other new features include:

* expanded parental control options
* multiple favorites lists
* additional channel grids
* a message center
* local weather available anytime, right in the Guide

http://blog.comcast.com/2010/05/new-...ble-boxes.html
Quote:
FAQs

Do I have to do something in order to receive the new Guide?
Nope, the Guide upgrade will be pushed to your home proactively. Watch your mail for a packet of information, including a user guide that reviews all the new features.


Troubleshooting

I noticed there is a red dot on my cable box. What is this?
This is the Message Center, which is a new feature of your guide! Messages may be sent occasionally by Comcast to announce new services, special promotions or other information.
If you have a message, an envelope message indicator will appear on the Main Menu and TV Listings screens and you may see a red light on your cable box.
To access your messages, press the button twice on your remote to access the Main Menu and select "Messages". Select the messages to read them. Once read, the red light on your set-top box will disappear, as will the envelope message indicator. If you would like to delete the message, select the "X" icon and press on your remote.


Listings and Guide Menus

Some of the most popular new features of the new Guide are found in the TV Listings. Customers love the color — coded grid, which helps you quickly identify Sports (green), Kids shows (light blue) and Movies (purple), from general television programming (blue). The yellow highlight is your cursor — use the arrow keys on your remote to move it around the screen.
The new Guide also provides more Program Information on what’s airing and what’s coming up. Highlight any program in the grid and press the Info button on your remote. Press Info once for a brief description, and again to see expanded Program Info — all while still viewing your current program.
Your channel lineup is not changing with this Guide upgrade. You still get all your same channels and, if you subscribe to them, Premium Channels, too.


Search Tools

The new Guide offers you great Search features to help you find what you’re looking for.
You can now search by entering multiple characters of a title, instead of just browsing by the first letter of a program. The on-screen keyboard makes it quick and easy to enter your search term.
Save any searches you tend to run again and again and retrieve them from the Saved Searches menu rather than re-entering the characters every time.
Look through On Demand programming by genre, provider, top picks, and other great categories.


Parental Controls

If you currently use Parental Controls with your Guide, those settings and PINs will also carry over to the new Guide. No need to reset them. However you will have even more options available to you.
A single Parental Controls home page in the Guide puts all your options in one location.
Comcast’s new Parental Controls enable you to block TV programming both by content (Language, Violence, etc.) and by rating.
You can hide the titles of Adult, or Adult and TV-MA, programming so that the program names and descriptions do not appear when you look at the TV Listings.


Settings and Personalization

The Menu button on your remote is the main button to access all navigation and shortcuts to Guide features, including Search, Parental Controls and Favorites.
Pressing once will display the Quick Menu with icons to provide direct access to the main Guide features.
Pressing twice in quick succession (or selecting the on-screen Menu icon ) will take you to the Guide's Main Menu, providing access to all the features/functions of the Guide.

Some of the new options now available to you include:
Message Center: watch for the envelope icon to appear in the upper portion of the Main Menu and TV Listings screens. Comcast will send messages to your Message Center to let you know of free previews, special offers, events and more.
Local Weather: Use your Guide to check the weather forecast for the next few days, updated throughout the day.
Favorite Lists: Save your favorite channels into a personalized list; create up to five per set-top box.


DVR

Your DVR has new features to make it smarter than ever before!
The clipping feature outsmarts your scheduled recordings if they overlap by five minutes or less. For example, your DVR will stay tuned to a show that runs a couple minutes over the hour to catch the end, and still be smart enough to pick up the second recording you have scheduled once it’s already in progress — even if the second show has a higher priority. No more missing the cliffhanger!
If the program is marked as a Live Program within the Guide, like a sporting event, you will automatically be asked when scheduling the recording if you would like to extend the duration of the recording.


http://www.comcast.net/meetyourguide/

Quote:
Hello Mike - I want to apologize for the trouble you have been having with your service. I have asked that someone from the local team reach out to you directly today. The issues that you described appear to be unique.

You may be running into schedule priority conflicts when three or more shows are scheduled to record at the same time on your DVR.

To check if that is the issue or to modify the series priority settings, try this: Select the My DVR button on the Comcast Remote Control, then choose Series Priority to see what programs have a higher priority. You can adjust the series recording priorities from this section (move shows up or down) by using the page up or page down keys on the Comcast remote control.


Ted Hodgins replied to comment from Mike | November 2, 2010 12:01 PM

http://blog.comcast.com/2010/05/new-...#comment-35599

Quote:
* There are definitely some good things about the upgrade. One that really makes a difference: that the DVR now remembers your place in multiple recordings. I'm watching a lot more from my DVR because of this.
. . .

Ben Mattison | October 31, 2010 8:27 PM

http://blog.comcast.com/2010/05/new-...#comment-35556

Quote:
Hello William and thanks for providing your feedback.
. . .
One new feature that is available with the new guide is the "Pause, Swap, Pause" functionality, which allows a customer to pause a current program that they're watching (ie football game on one channel), swap tuners to another channel and watch the programming on that channel for five minutes, pause that channel and then swap back to the original channel (football game), which is still paused.

. . .

You should be able to skip ahead and back on DVR programs by using the Page Up or Page Down buttons on your Comcast Remote control. Page Up will advance the recording forward and Page Down will bring the program back - in 5 minute increments. This is a new DVR feature.

. . .

Ted Hodgins replied to comment from william | October 7, 2010 3:15 PM

http://blog.comcast.com/2010/05/new-...#comment-35103

This is another explanation of the "Pause, Swap, Pause" functionality.
Quote:
. . .
There is a new feature with this new guide that I wanted to be sure you knew about - with two channels recording on two tuners, you should be able to access and control both of them separately by using the "Swap" button on the remote control - that button is near the bottom of the Comcast silver remote control. Example would be watching Channel 10, pause the program, "swap' to Channel 5, watch that program for 5 minutes, then pause it - then "swap" back to Channel 10 which is still paused. You should have full DVR controls over both of those "swapped" programs.
. . .

In order to see where you are in a live recording, you can press the Play button (near the top of the remote control) to bring up the DVR transport bar and check on your progress. The DVR transport bar also appears during pause or any trick play (FF or REW).

Some quick DVR recording shortcuts include pressing the red record button on the remote when watching a program or from the TV listings grid to set up a quick recording. Pressing the red record button twice is an easy way to quickly set up a series recording.


. . .

Ted Hodgins replied to comment from Ron White | September 13, 2010 3:58 PM

http://blog.comcast.com/2010/05/new-...#comment-34750

Quote:
Once we get the initial version of the on-screen guide out on all of our SA set tops (the base guide), you will start to see more rapid deployments of improvements and enhancements to the SA platform. That is one of the major reasons for this new guide; to get to a fairly consistent guide platform and user experience across the county. This will allow us to develop, test, trial and implement and deliver products much more quickly on this new platform rather than rely on separate paths for SA and Motorola.

There are additional benefits that I think many customers will discover over time and additional use.

For example, we have heard directly from many customers that they now appreciate the ability to be able to search on a whole word to find shows (rather than search on a single letter). Also the layout, speed and responsiveness of the new On Demand menu are all things we have heard good comments about. There are many other improvements included in this guide, including multiple favorites list, additional channel grids, parental lock by title, local weather and much more.


Ted Hodgins replied to comment from Cliff | August 24, 2010 10:46 AM

http://blog.comcast.com/2010/05/new-...#comment-34503

****************************************************

DISADVANTAGES

Quote:
Meet Your New Guide

In order to experience and use all of the features of your new on-screen program guide, you will need the Comcast silver remote control pictured here.
Please call 1-800-COMCAST or stop by one of Comcast's local service centers to trade in your old remote control. There is no additional charge for the new remote.


FAQs

I no longer see an option to copy a program I recorded on my DVR to a VCR. Is there another way to do this?
Yes, you can still copy programs recorded on your DVR to a VCR or DVD recorder using the audio and video outputs on the set-top box. Connect the audio/video cables from the set-top box to the audio and video inputs of the VCR or DVD recorder. Then to copy a DVR recording, just push RECORD on the VCR or DVD recorder while the DVR recording is playing. The copy occurs in real time which means a one hour program will take one hour to transfer over. The TV set and set-top box cannot be used while the transfer is taking place so you may want to copy programs overnight.

I pre-ordered a pay-per-view event before the upgrade. Do I need to re-order the event?
Yes. You need to re-order the event after the Guide upgrade to insure uninterrupted viewing. Don't worry, the event will only show up once on your bill.


Troubleshooting

I noticed there is a green light on my cable box. What is this?
The green light is known as a RF Bypass light, which is used to indicate that RF Bypass is active. On some set top boxes, we have found that this light remains on, even if RF Bypass is turned off in the guide. This will be fixed in a future guide release.

The front panel of my set-top box used to display the time but now it's showing the channel number. How can I change it back to display the time?
The display on the front of the set-top box can easily be changed to show either the time of day or the current channel. The default in the new guide is to show the current channel.

My picture is always in zoomed format, even when I change channels. Can you help?
If you are experiencing a picture in zoomed format, your 4:3 override settings may have been set to STRETCH. You will need to change your settings to fix the problem:
Turn off the STB
Press Channel Up and Down simultaneously to get to the User Settings Menu
Toggle the 4:3 Override setting to any option except for STRETCH.

The HD Zoom button on my remote is no longer working. How can I adjust HD settings with the new guide?
On most set-top boxes you should be able to push the Guide and Info buttons on the front panel of your set-top box at the same time in order to bring up the HD Wizard. The box needs to be turned OFF and the TV turned ON. This is the same setup as with the previous guide.
If you had pass-through selected before the guide change, you should be set to 1080i with a 480p override. This will display HD sources in 1080i and SD sources in 480p.
To verify or modify this setting, turn off the set-top box (leave the TV on) and press channel up and down at the same time on the front panel of the box. That should activate the user settings.

My DVR now sometimes records repeat episodes of a series, even though I set it up to record only new episodes. Why is this happening?
Sometimes programs and series do not have specific episodic information in the program data that indicates to the DVR whether the episode is new or a repeat. If this information is missing, then the DVR box will record the episode, just in case it's new.
Also, if you delete a recording and the exact episode airs again later in the week, the DVR may record the episode again, not recognizing that that episode was previously recorded. If the episode is already recorded, the DVR will see that it is there, and will not record the program a second time - unless you have selected "All Episodes" in your recording option.

I am experiencing no/low audio on all of my channels. Is there a way I can adjust the sound output of my TV with the new guide? The volume of my TV is lower than it was with my old guide.
Most low or no audio issues can be corrected by setting the Optimal Stereo output of the set-top box. Here are the steps:
Press the Menu button twice on your remote control.
Select Setup
Select Audio Setup
Under the Optimal Stereo setting, choose "Select to Optimize" and press OK/Select on the remote control

My box is showing "APDL". What is this?
If your box is showing "APDL" on the display, it means the box is downloading the new guide. Please allow 15-20 minutes for your guide to finish downloading. Once it completes, you will be able to enjoy your new guide!

I am using HDMI and an optical cable for Dolby Digital 5.1 sound, however I cannot seem to get it to work. Can you help?
Some customers may experience an issue with Dolby Digital 5.1 sound when using optical cables for audio and HDMI for video simultaneously. The HDMI cable appears to be taking precedence over the optical cable, which causes the Dolby Digital 5.1 sound not to be achieved. To alleviate this problem, an option is to use component cables. We apologize for any inconvenience this causes and plan to have this issue fixed in an upcoming release.

I have an auxiliary device plugged in to the front of my set-top box (a DVD player, Wii, etc.). Why is that auxiliary jack no longer working?
The auxiliary jacks on the front of your set-top box are not supported by the new Guide, but you can most likely plug your device into the auxiliary jacks on your TV, or you can call 1-800-Comcast to request a Composite A/B switch be mailed to you.


Search Tools

You cannot at this time enter search terms in On Demand; but you can do that online.


Settings and Personalization

My DVR used to have Picture in Picture (PIP)? What happened to PIP?
PIP is no longer a feature available with this guide. We apologize for any inconvenience this causes. There are many new and exciting features available with the new guide, including improved navigation, additional program listings, enhanced DVR functionality and improved parental controls. If you would like to watch multiple programs at once, you may want to check out http://www.xfinity.com/, where there are many online programming options available.

What happened to sleep timers on the set top box?
The sleep timer feature is not available with the new guide. Most televisions are equipped with a sleep timer feature you can use to have your television turn off at a specific time. Please note that you will need your original television remote in order to set up this feature. Please refer to your television manual for further instructions.


DVR

Why can't I skip forward with the down arrow key of my remote to the live point of a program?
If there is less than 5 minutes of video in the buffer, you will not be able to skip forward with the page up button to the live point in the program. For example, if you are tuned to a channel for less than 5 minutes, rewind the program and then attempt to skip forward with the page up button, the button will be unresponsive. You can however still fast forward up to the live point of the program.

Why am I getting a notice that my DVR is 100% full when all my recordings are set to delete when space is needed, and I cannot exit the Recording Space Full message that is on screen?
If you attempt a recording on BOTH tuners at the same time and your DVR is 100% full, you will not be able to exit the Recording Space Full message until you delete a recording, even if all your recordings are set to automatically delete when space is needed.

Why did I lose audio when I started to play a program recorded on my DVR?
If power was just lost to the set-top box, and you attempt to play a DVR recorded program as soon as the power is restored, the audio will be muted. Pressing volume +/- will resolve the issue.

I have an auxiliary device plugged in to the front of my set-top box (a DVD player, Wii, etc.). Why is that auxiliary jack no longer working?
The auxiliary jacks on the front of your set-top box are not supported by the new Guide, but you can most likely plug your device into the auxiliary jacks on your TV, or you can call 1-800-Comcast to request a Composite A/B switch be mailed to you.

http://www.comcast.net/meetyourguide/

Quote:
Hello Eric and thanks for your questions.

Early 2011 is the best I can provide right now for a timeline. I apologize that we have not been able to deliver this new guide to your area yet. There have been a few things we want to take a closer look at to be sure that we are presenting the best experience possible for our customers and the business.

The Cisco RNG 200-N cable box is still in our labs and testing process right now (it's not yet available to customers). The RNG-200N is a set top that allows AnyRoom DVR capability and would be distributed to our AnyRoom DVR customers in our SA areas once that product is available in early 2011.

Ted Hodgins replied to comment from Eric | November 15, 2010 1:22 PM

http://blog.comcast.com/2010/05/new-...#comment-35806

Quote:
Thanks for your comments and questions Blaine.

This initial new guide is step one in a multi-step process of improvements and enhancements for our SA customers.

We just introduced some improved search features for our Motorola boxes (some details here: http://blog.comcast.com/2010/11/theres-nothing-on.html ) and we expect to bring those new search features to our newest SA cable boxes in 2011 as a part of an upcoming new tru2way on-screen program guide.

The new On Demand search feature will also help "string" similar content together for easier sequential On Demand playback.


Thanks in advance for your patience and thanks for being a Comcast customer.

Ted Hodgins replied to comment from Blaine Johnston | November 15, 2010 9:37 AM

http://blog.comcast.com/2010/05/new-...#comment-35800

Quote:
Hello again Scott. Thanks again for taking the time to submit your questions, comments and feedback.

There were guide software changes made in the DVR behavior about two years ago in order to support other important customer-facing and back office features (including auto swapping of tuners, DVR clipping and series recording use cases). We do have a very similar on-screen program guide deployed to over 80% of our customers for some time and the DVR changes were made to support those features.

As I mentioned, you can press the record button for the channel that you are on first (to preserve the existing buffer) before choosing to set a recording for a show that that is already on. Another option is to use the "Swap" button at the bottom of the Comcast silver remote control to manually "swap" your tuner first. That will preserve your existing buffer on the other channel.

Look here for more announcements on the follow-on guide (the one with iTV applications) and then the tru2way on-screen program guide for RNG cable boxes.

Ted Hodgins replied to comment from Scott | November 12, 2010 3:05 PM

http://blog.comcast.com/2010/05/new-...#comment-35765

Quote:
Hello Seth. As you might imagine a lot of our product roadmap is confidential due to competitive business reasons. I think you can understand and appreciate that.

In the next version of the guide, all of our SA and Cisco cable boxes will get several interactive TV features like Caller ID to the TV, HSN Shop by Remote, Ready Remind, Ready Record, Request For Information and any subsequent iTV applications that are in the pipeline.

The links below have some information on these current interactive TV features. These features are already deployed to our customers in Motorola areas.

Caller ID to the TV:
http://www.comcast.net/callerid/

Shop By Remote:
http://www.comcast.net/newguide/iTV_...emote_0110.pdf

Request For Info:
http://www.comcast.net/newguide/iTV%...nformation.pdf

Ready Remind & Ready Record:
http://www.comcast.net/newguide/iTV%...d%20Record.pdf

Some of the streamlining mentioned is in the underlying guide software and firmware. Some of it is in the feature set. Some of it is in the back-office infrastructure.

The end goal is to get some much needed improvements and enhancements to our SA customers. The tru2way on-screen program guide gets us to true feature parity across our SA and Motorola footprints - including myDVR Manager (remote DVR access) and our AnyRoom DVR product. http://www.comcast.com/anyroomdvr/

The tru2way guide will work only with tru2way devices. Here is a good background primer on tru2way from CTAM: http://www.ctam.com/html/tru2way/guide.pdf

If customers want and desire these tru2way features in our SA areas (AnyRoom DVR and myDVR manager are just a few of the features) then they would need to obtain an RNG set top box from Comcast once the new guide is available in that market.
I hope that helps answer your questions.

Ted Hodgins replied to comment from Seth | November 12, 2010 2:47 PM

http://blog.comcast.com/2010/05/new-...#comment-35764

Quote:
Hello Sean and thanks for your questions. The upcoming (2011) tru2way guide software for our SA areas is designed only to work on tru2way hardware. The SA 8300 cable box is not tru2way capable.

Comcast does not officially support external hard drives for our DVRs; however the e-SATA ports certainly work on our SA DVR boxes for connection to certain external hard drives. If you do a little digging online I am sure you can find some devices that are very compatible and how to set that up.

Ted Hodgins replied to comment from Sean | November 12, 2010 9:43 AM

http://blog.comcast.com/2010/05/new-...#comment-35760

Quote:
Hello Mr. Brock and thanks for your feedback. The DVR folders feature is not included with this initial guide release to our SA customers. That feature (and many others) will be part of an upcoming SA guide release to our newer RNG devices.

Browsing through the guide using the channel up and down arrows should present high-level program information on the bottom of the screen (on the flip bar). We have actually heard from many customers that the new guide shows much better and more complete listings information.

Browsing through the grid also should provide high level data in the top left part of the screen and yes, pressing Info does display additional information.
Our Scientific Atlanta (SA) areas are targeted to see additional service and product improvements- features like Caller ID to the TV, shop by remote and other interactive TV applications.

This on-screen program guide is phase one of coordinated multi-phase feature enhancements scheduled for our SA markets.

We have some significant enhancements and improvements to the on-screen guide coming in 2011 that I think you will be quite pleased with.


We are also in the process of rolling out a nationwide initiative called "World of More" that will enable us to bring customers access to more innovative products and services, including many more HD channels. This is rolling out neighborhood by neighborhood. We will be sure to communicate early and often with customers as these additional services come to their area.

Thanks again for your comments and thanks for being a Comcast customer.

Ted Hodgins replied to comment from Michael Brock | November 11, 2010 12:33 PM

http://blog.comcast.com/2010/05/new-...#comment-35751

Quote:
Hello Scott and thanks for your comments, feedback and questions. They are all very much appreciated.

The DVR over-recording issue (recordings shows that are not "New" when you have selected to record only "New" shows) is a factor of our guide data supplier. We have identified that issue and have taken the necessary steps to alleviate this from occurring. I apologize that this continues to be an issue.

We have another data configuration change set to take place shortly that will significantly further reduce these occurrences on most all programs. I know this is a real nuisance and please know that it is in the process of being corrected.


This new guide has a DVR clipping feature. The DVR clipping feature is designed to outsmart your DVR scheduled recordings if they overlap by five minutes or less. For example, your DVR will stay tuned to a show that is scheduled to run a couple minutes over the hour to catch the end, and still be smart enough to pick up the second recording you have scheduled once it's already in progress - even if the second show has a higher priority. This feature should be defaulted to "on", but it might be good to check that. Press the menu button twice on the Comcast silver remote control, then select Setup from the screen, then DVR setup. Both "Live Program Notice" and "DVR Clipping" should be set to "On". To modify those settings, use the arrows to toggle the feature on or off.
You are able to adjust the start and end times of your DVR recordings when you set them. After selecting the red circle from the program info screen (Set or cancel a recording), you can select an option "View recording settings for this program". There you can adjust the start recording and/or stop recording time in various increments from this screen.

You are correct the guide will automatically tune you to that second channel if the show is on at that time. That is working as deisgned. You can press the record button for the channel that you are on first (to preserve the existing buffer) before choosing to set a recording for a show that that is already on.

Parental Locks - you are able to bypass the locks - Press the menu button twice on the Comcast silver remote control, then select Parental Control, enter in your Locks PIN, then select Master Locks, The first choice will be Bypass Locks. The on-screen question is "Do you want to temporarily bypass all locks" Change that to Yes and then confirm. All locks will be unlocked as opposed to unlocking each channel or program individually. That process will bypass of your set locks until you turn them back on.

The current sequencing order of the recorded programs on the DVR (when organized by date) is to display the most recent (freshest) recordings first. We are looking into having that option user configurable so that it could lead with the oldest recoding in the list first.

There is much more information on this new on-screen guide here: http://www.comcast.net/meetyourguide/

There are many benefits of the new guide that I think you will discover over time and additional use. For example, we have heard directly from many customers that they now appreciate the new search feature - plus the layout, speed and responsiveness of the new On Demand menu. There are many other improvements included in this guide, including multiple favorites list, additional channel grids, parental lock by title, local weather and much more.

I appreciate your comments and thanks for being a Comcast customer.

Ted Hodgins replied to comment from Scott | November 11, 2010 11:47 AM

http://blog.comcast.com/2010/05/new-...#comment-35747

Quote:
Hello Russ and thanks for your questions. Currently, in the SA (Scientific Atlanta) areas only the Cisco RNG 200 DVR is scheduled to support the remote DVR scheduling feature (my DVR Manager) in early 2011.

The tru2way guide will only be supported on the RNG series set tops.


Ted Hodgins replied to comment from Russ | November 5, 2010 1:35 PM

http://blog.comcast.com/2010/05/new-...#comment-35647

Quote:
Hello Tanner. We won't be adding the new guide to any new locations in November.

To insure the best viewing experience is maintained, some communities that were previously scheduled to receive the Guide in November are being rescheduled to a later date.

There have been a few things we want to take a closer look at to be sure that we are presenting the best experience possible for our customers and the business.

Stay tuned and thanks for your continued patience.

Ted Hodgins replied to comment from Tanner | November 5, 2010 1:30 PM

http://blog.comcast.com/2010/05/new-...#comment-35646

Quote:
Hello Mr. Levy.

Thanks for your questions. Communities are being scheduled to receive the new Guide at times that are the least disruptive. To insure the best viewing experience is maintained, some communities that were previously scheduled to receive the Guide in November are being rescheduled to a later date. There have been a few things we want to take a closer look at to be sure that we are presenting the best experience possible for our customers and the business. Stay tuned and thanks for your continued patience.

We expect that all of our SA customers will have the new guide by Spring. Of course this schedule is subject to change (backwards or forwards) and it certainly has changed from our earlier communicated schedules. There are a lot of moving parts and important competing customer-facing projects designed to enhance the customer experience.

The tru2way guide that you mentioned is scheduled for our newest RNG cable boxes starting in early 2011. This guide will be in a 16:9 format. The tru2way guide will have more advanced and enhanced features than what the current on-screen guide has. There will be more details on this guide coming very soon!

The current plan is to get the current first version of the new guide deployed in each market before the tru2way guide is made available. However, those guide deployments may be happening concurrently or on a cascading basis.


Ted Hodgins replied to comment from Max Levy | November 4, 2010 11:32 AM

http://blog.comcast.com/2010/05/new-...#comment-35628

Quote:
Hello Jake and thanks for taking the time to leave your comments.

The true answer is a tru2way on-screen program guide that is box-agnostic. This guide is targeted to debut on RNG cable boxes in our Scientific Atlanta areas first.

One of the key benefits of the first new guide is that with a common platform, Comcast will be able to more quickly deliver new products and services to all of our customers. Once we get the initial version of this guide out to all of our Scientific Atlanta (SA) customers, you will start to see more rapid deployments of improvements and enhancements to the SA platform.

That is one of the major reasons for this new guide; to get to a fairly consistent guide platform and user experience across the county. This will allow us to develop, test, trial and implement and deliver products much more quickly on this new platform rather than rely on separate paths for our SA and Motorola areas. Our SA areas are already targeted to see additional service and product improvements - features like Caller ID to the TV, shop by remote and other interactive TV applications.

This on-screen program guide is phase one of coordinated multi-phase feature enhancements scheduled for our SA markets.

We have some significant enhancements and improvements to the on-screen guide coming in 2011 that I think you will be quite pleased with.

We are also in the process of rolling out a nationwide initiative called "World of More" that will enable us to bring customers access to more innovative products and services, including many more HD channels. This is rolling out neighborhood by neighborhood. We will be sure to communicate early and often with customers as these additional services come to their area.


Thanks again for your comments and thanks for being a Comcast customer.

Ted Hodgins replied to comment from Jake Sartwell | November 1, 2010 11:50 AM

http://blog.comcast.com/2010/05/new-...#comment-35565

Quote:
Hello Kevin and thanks for yor feedback.

The behavior you and some others have described where the channel is switching when only one DVR recording is set is not correct and is troubling. That behavior should only occur if there are two simultaneous recordings scheduled. I have sent you a direct e-mail in order to gain additional information about your cable box. Thanks.

Ted Hodgins replied to comment from Kevin | October 28, 2010 6:02 PM

http://blog.comcast.com/2010/05/new-...#comment-35523

Quote:
Hello Scott and thanks for taking the time to visit Comcast Voices.

On "pass through" - This is a delta from the previous Scientific Atlanta guide's firmware and operation. The majority of our customers have this exact same experience now and have for many years. Only the newest Motorola DCX series cable boxes currently support a true pass-through. That being said, the teams are reviewing true "pass through" as a future feature modification in the guide firmware.

If a SA cable box was set to pass-through before the SA guide change, that should now be set to 1080i with a 480p override. This will display HD sources in 1080i and SD sources in 480p. Of course you can also modify the HD output settings display as needed for each channel if you prefer. Or set all channels to either 720p or 1080i.

To verify or modify this setting, turn off the set-top box (leave the TV on) and press channel up and down at the same time on the front panel of the box. That should activate the user settings.


We understand that there are other video service providers available to you. Of course I hope that you remain a Comcast customer. Thanks again for your comments.

Ted Hodgins replied to comment from Scott | October 25, 2010 4:03 PM

http://blog.comcast.com/2010/05/new-...#comment-35448

Quote:
Hello Brandon. The Comcast Central channels are currently only available in our areas that use Motorola cable boxes. Comcast Central is not a feature of this new guide.

The expectation is that you will see some mosaic-type channels in your area in 2011 that will be similar to the existing Comcast Central service with a kids, sports, news and other types of channels with live and linkable video windows.


Ted Hodgins replied to comment from Brandon | October 25, 2010 3:46 PM

http://blog.comcast.com/2010/05/new-...#comment-35447

Quote:
Hello Jim.

It's certainly difficult to escape advertising; it is all around us – advertising is a part of TV, radio, magazines, online - even on airplane banners at the beach, on highway billboards, on airline tray tables, on transit vehicles - my monthly/weekly train pass even has an advertisement on it. The Philadelphia Inquirer even has ads -- sometimes even on page 1.

The banner ads that are displayed in the on-screen guide are related to TV content and are designed to aid in discovery of additional content available to you. Some of the ads are even for free On Demand content that you may not be aware of. I can appreciate that you don't like the ads.

A tip I will share is that you are able to skip through the ads in the guide (as in not land on them) by using the Page Up or Page Down key on your remote control while browsing the TV listings grid. The TV listings grid is the only location where the ads are part of the guide.


Ted Hodgins replied to comment from Jim | October 25, 2010 12:52 PM

http://blog.comcast.com/2010/05/new-...#comment-35443

Quote:
Hello Scott and thanks for your comments and questions.

Currently, the DVR recording's "Save Until" setting is program or series specific. The default is to "Save until space is needed". To change the default setting to "Save until I delete" would need to be set for each DVR recording.

We have been exploring the suggestion you listed and how to best implement that change for a possible future release.


Ted Hodgins replied to comment from Scott | October 25, 2010 11:40 AM

http://blog.comcast.com/2010/05/new-...#comment-35437

Quote:
We are in Danbury,CT and as time goes on, we discover MORE ISSUES with this new "upgrade" that is definitely NOT the improvement they intended -- or it was not tested very well before release.
Here are the latest things we have problems with that NEED TO BE FIXED:
1> When setting up a SERIES recording, we record a show that repeats the current episodes several times during the week. We have the recording set up for "NEW EPISODES ONLY" but it records all 10 versions all week -- even though the subsequent episodes Guide info all say "REPEAT". This Series recording option needs to be fixed to recognize NEW vs. REPEAT episodes, especially since the INFO data correctly identifies this, or the OLD guide option of "ON THIS CHANNEL IN THIS TIME SLOT ONLY" needs to be reinstated. THe NEW guide only has "THIS CHANNEL ONLY" or "ALL CHANNELS" options -- just 2!! .

2> The NEW GUIDE/DVR has will AUTOMATICALLY switch to the channel when a recording starts EVEN IF THERE IS ONLY ONE SCHEDULED. We understand this might happen when there are 2 recordings scheduled at the same time, but when there is only ONE, it should allow us to continue watching the non-recording channel without interuption...if it changes, we lose the buffer ability to rewind the Live TV show we were watching. If we happen to be in the room (and not taking a commercial break from the Live TV show), the warning message pops up that says a recording will start be starting. The ONLY OPTIONS are to CHANGE THE CHANNEL TO THE RECORDED SHOW or remain on our current channel but CANCEL the recording....the whole idea behind recording is because I do not want to watch it at the time it is broadcast. When there is ONLY ONE recording scheduled, it should just record without interupting my current viewing. It should require no action on my part. Short of that, there needs to be an option like "DO NOT CHANGE CHANNEL, but ALLOW scheduled recording"....CANCELLING a recording should ONLY be necessary when there are 2 concurrent scheduled recordings.....it should NOT BE THE DEFAULT to allow me to watch the current channel.


Dona | October 24, 2010 10:55 AM

http://blog.comcast.com/2010/05/new-...#comment-35424
Quote:
Hello again Dona and thanks for your feedback.

The over-recording issue is a factor of our guide data supplier. We have identified that issue and have taken the necessary steps to alleviate this from occurring. I apologize that this continues to be an issue.

We have another data configuration change set to take place shortly that will significantly further reduce these occurrences on most all programs. I know this is a real nuisance and please know that it is in the process of being corrected.

Let me review the other DVR issue you encountered with our development and engineering teams and get back to you this week.


Ted Hodgins replied to comment from Dona | October 25, 2010 4:48 PM

http://blog.comcast.com/2010/05/new-...#comment-35453

Quote:
Hi Jeff - the new guide that you have should not have DVR overshoot correction, that's not an expected feature.

My initial speculation is that this may be an artifact left over from the Passport guide that you previously and uniquely had in your area. I have asked the local teams to investigate further as this has not been reported in other sites and this appears to be unique to your area. I also have an inquiry into the error message that you reported. I will let you know what the team uncovers.

Can you let me know what the model number of the cable box you are seeing the error message on? And what kind of TV set? It may be an HDMI handshake or timing issue specific to your SA cable box and your TV set.

Ted Hodgins replied to comment from Jeff | October 7, 2010 12:26 PM

http://blog.comcast.com/2010/05/new-...#comment-35095

Quote:
Hello Rich - thanks for your comments, questions and feedback.

The Passport on-screen guide used in your area was a very good guide that had a lot of nice features and graphics. For the past few years, your area was the last remaining Comcast location still running the Passport on-screen guide.

DVR Overshoot Correction is not included in the version of the guide that you have now. This feature is in a future version of the guide that is targeted for SA areas starting in the first half of 2011.

Let me have the teams look into your items #2 and #3 regarding DVR behavior.

On item #4, we are aware of this over-recording issue and we have had a few meetings with our data provider - you should see some significant improvements in this area over the next two weeks.

One of the key benefits of this initial new guide is that with a common platform, Comcast will be able to more quickly deliver new products and services to all of our customers. Once we get the initial version of this guide out to all of our SA customers, you will start to see more rapid deployments of improvements and enhancements to the SA platform. That is one of the major reasons for this new guide; to get to a fairly consistent guide platform and user experience across the county. This will allow us to develop, test, trial and implement and deliver products much more quickly on this new platform rather than rely on separate paths for SA and Motorola.

The immediate follow on version of the SA on-screen guide will contain interactive television features - examples include Caller ID to the TV, HSN Shop by Remote and other applications that are already available to most all of our Motorola area customers. This will follow the initial version of the SA guide and those features are targeted to start rolling out to customers in early 2011.

The AnyRoom DVR service is also targeted to be available in the first half of 2011 to our SA customers. The AnyRoom DVR service requires new and separate cable boxes (just like in our Motorola footprint) so when that service rolls out it will have a newer version of the guide and new cable boxes to support that service.

The remote DVR scheduling feature (myDVR Manager) is included with our AnyRoom DVR service - and will also be available with certain DVRs. This is also scheduled for the first half of 2011.

Additional details and specifics on the above will be provided as we get closer to customer deployment.


Thanks for your patience and thanks for your feedback. Certainly you have choices for your video services and I appreciate that you have chosen Comcast.

Ted Hodgins replied to comment from Rich | October 3, 2010 11:47 PM

http://blog.comcast.com/2010/05/new-...#comment-35047

Quote:
First off I really like the new interface for the On Demand and DVR. I'm finding the response time much faster which is a huge improvement. I'm not really a big fan of the new channel guide however. Instead of five channels per page it's been reduced by one and replaced with an advertisement. I see in an earlier comment from Eric that there is no way to prevent the rEC on the LED display on the cable box from replacing the time. For some reason this drives me nuts. The LED display on my cable box has a "Recording" light that would light up in red when a recording was in process. It doesn't do that anymore. I guess I don't understand the need to override the time display, just an inconvenience that you need to grab the remote and interrupt the show you're watching just to check the time.

Rogue | September 30, 2010 10:13 PM

http://blog.comcast.com/2010/05/new-...#comment-35009
Quote:
Rogue - thanks for sharing your comments.
. . .
You can adjust your TV listings to display five channels instead of four in the grid. To do this - Press the Menu button twice on your remote control, then select Setup, then Guide Setup, then arrow down to Grid Cell Height and change the setting from Double Height to Single Height by arrowing over to the right. I think that may provide a better experience for you (and other customers).

We will look into the possibility of modifying the REC and time behavior on the front panel LED display in a future guide release.


Ted Hodgins replied to comment from Rogue | October 3, 2010 10:51 PM

http://blog.comcast.com/2010/05/new-...#comment-35041

Quote:
. . .
The REC display on the front panel LED will override the time display on the LED if the DVR is recording. You should be able to select the Info button or Guide button on the Comcast remote control anytime to see the current time of day.

. . .

Ted Hodgins replied to comment from Eric | September 30, 2010 2:04 PM

http://blog.comcast.com/2010/05/new-...#comment-34998

Quote:
. . .
Two hours after the scheduled end time is the new default for the amount of time that you can extend a scheduled DVR recording. We will look into the possibility of increasing this extension time further.
. . .

Ted Hodgins replied to comment from Ron White | September 13, 2010 3:58 PM

http://blog.comcast.com/2010/05/new-...#comment-34750

Quote:
Hello Mr. Reynolds -

To be clear, the DVR can be turned off when not in use. If the DVR is off and a recording is scheduled, the DVR will turn on and start recording.

. . .

Ted Hodgins replied to comment from Craig Reynolds | September 7, 2010 1:53 PM

http://blog.comcast.com/2010/05/new-...#comment-34670

Quote:
. . .
With the new guide, when you attempt to turn off the cable box while a DVR recording is in progress, an on-screen message will appear that says the following:

A recording is in progress. Turning off your cable box will stop all recordings in progress.

There are two options presented on-screen underneath this message.

1. Continue recording, leave cable box on
2. Stop recording, turn cable box off.

The customer can chose one of those options. If no selection is chosen the on-screen message will time out and the DVR will continue to record.


. . .

Ted Hodgins replied to comment from Craig Reynolds | September 3, 2010 12:08 PM

http://blog.comcast.com/2010/05/new-...#comment-34630

Quote:
Hello Mr. Levy. Thanks for your questions.

In order to start giving our SA customers a better on-screen guide experience sooner (and the subsequent additional products), the company made a decision to deliver the A25 equivalent now to our SA customers (with additional features to be added on soon) as opposed to continue to develop, test and implement an A28 equivalent (our latest Motorola guide) which would have only delayed the SA guide rollout (and subsequent projects and products) even more.

The first phase of the new guide for our SA areas is the critical path to get to Caller ID, remote DVR scheduling and other advanced features. These specific features are targeted for a future guide release. Once we get this initial guide deployed in 2010, the additional improvements and new features for our SA areas will be able to be delivered a lot faster.


Ted Hodgins replied to comment from Max Levy | August 24, 2010 7:18 AM

http://blog.comcast.com/2010/05/new-...#comment-34499

Quote:
My biggest gripe about the new guide (upgraded Spring 2010) is how it records a series show multiple times. This did NOT happen before the upgrade. I am in the Clinton, CT area with the SA 8300HD box. The shows that I am seeing record multiple times are not necessarily tagged 'Repeat' in the Guide but they also are NOT tagged as 'New'.
Also, the old guide had many more options on how to record, offering much more control than currently available. Some of the choices were: 'this time slot only', 'this day only', 'this time slot, any day'. There were other options but I can not remember these exactly, but they are close.
There are many other issues that I have encountered since the upgrade but multiple recordings are the most problematic. In a given day I can have 15-20% of my available space taken up by repeats. If I go on vacation this means that my DVR will fill up with repeats and not be able to record the 'New' shows later in the week.
I have called customer service many times and have not been helped. The last time I called I was told by Dan: "That's just the way it is-- get used to it because we don't plan on any fix." When I asked to speak to a supervisor I was told they were all busy and someone would return my call in 24 hrs. Surprise, surprise -- no one called me back.
If Comcast is trying to push customers to the competition then I would say they are on the right track.


Holly Bogossian | August 16, 2010 1:26 PM

http://blog.comcast.com/2010/05/new-...#comment-34398
Quote:
Hello Holly - Thanks for taking the time to leave your feedback. It is much appreciated.

Below are some suggestions that may assist with using the new guide and your DVR.
From the Program Info screen, (press Info) then select the red dot (set or cancel a recording), then choose "Set up a series recording" then select "View all settings" and arrow down to "Record programs on:" - the available options are "This channel only" (the default) or "All Channels".

The concern about a setting of "only this channel, only this time" as a default setting would be when a cable or broadcast channel moved your program; it would not record the program in the new time slot. There is also an option from this screen to "View All Settings" or from the next screen, "View Recording Settings for this Program".

You are also able to set up a single or recurring manual recording on any channel for any duration. Push the MyDVR button on your Comcast remote control, select "Set a recording", then "Set a manual recording". There you can set the start and end time and select the channel to record. Next, select "View Recording Settings" and make a selection, the options are "Once", "Everyday", "Once a Week", or "Mon-Fri".

With the new on-screen guide, we also changed to a new data listings provider.

Please let me know which specific programs you are having issues with so I can alert our data provider to review that particular program's new and repeat flag. We should be able to correct some data issues somewhat easily and quickly in most cases.


Ted Hodgins replied to comment from Holly Bogossian | August 23, 2010 5:54 PM

http://blog.comcast.com/2010/05/new-...#comment-34489
post #8087 of 9845
Comcast is about 3 weeks away from completing the World of More conversion for the Minneapolis system. The Minneapolis system is Cisco/SA. Once complete, this should free up technical resources to help with Houston's conversion.
post #8088 of 9845
I ordered my DTA for pickup at the Tidwell Comcast store. Having some time to kill, I went there to see if they had any ready for pickup. To my surprise they did.

It took a while for the rep to find someone who knew what was going on with the DTAs. It turns out The Woodlands is the first rollout area; they will be moving south from there.

Here's the box:



Here's a look at the box as it is when opened:



And the contents (remote, DTA, power adapter, IR extender, 3' coax cable, two pieces of Velcro:



The DTA is pretty small, about the size of two decks of cards:



Installation was easy; the activation took a few minutes as the automated line couldn't seem to hit the box, requiring a transfer to an agent who was able to activate it right away.

I got a few extra channels (I am on Digital Preferred):

2-80, 103 (Hallmark Movie), 110 (Comcast local sports), 119 (Lifetime Movie), 128 (Sprout), 129 (CSS), 208 (CSPAN 2), 209 (CSPAN 3), 212 (G4), 228 (Bio), 229 (History International), 235 (Bloomberg), 239 (Mun²), 310 (KHOU-DT2), 315 (KTRK-DT3), 319 (KIAH-DT2), 320 (KPRC-DT2), 321 (KPRC-DT3), 323 (KUHT-DT2), 324 (KUHT-DT3), 325 (KHLM-LD), 326 (KZHO-LD), 340 (Style), 510 (Mun²), 517 (Galavision).
post #8089 of 9845
So basically it's like a mini-cable box without DVR function.
post #8090 of 9845
Quote:
Originally Posted by jb4647 View Post
So basically it's like a mini-cable box without DVR function.
Well...sort of, but there are caveats that you are probably applying in your own head that may not be obvious to others reading this thread.

Specifically, this device is really intended for customers with older TVs who are satisfied with their current analog cable TV viewing experience. This box doesn't support:
  • HDTV (though I assume it *does* downconvert HDTV signals for display on an SD analog TV)
  • Component, HDMI, S-video, or even composite video output (it only does RF output over coax to TV's channel 3 or 4)
  • Electronic program guide
  • A full digital channel lineup (though it's not clear to me exactly what its limitations are, there)
Even the most basic cable box will have an electronic program guide, interactive On Demand capability, access to all digital channels (including premium channels you're subscribed to), etc. It will also have additional connection options (component, S-video, digital audio out via coax and/or optical, etc.).

So, yes, a DTA is a "mini cable box without DVR function"...and also without a lot of other things you'd typically find in even a basic cable box.
post #8091 of 9845
Quote:
Originally Posted by jruhnke View Post

Well...sort of, but there are caveats that you are probably applying in your own head that may not be obvious to others reading this thread.

Specifically, this device is really intended for customers with older TVs who are satisfied with their current analog cable TV viewing experience. This box doesn't support:
  • HDTV (though I assume it *does* downconvert HDTV signals for display on an SD analog TV)
  • Component, HDMI, S-video, or even composite video output (it only does RF output over coax to TV's channel 3 or 4)
  • Electronic program guide
  • A full digital channel lineup (though it's not clear to me exactly what its limitations are, there)
Even the most basic cable box will have an electronic program guide, interactive On Demand capability, access to all digital channels (including premium channels you're subscribed to), etc. It will also have additional connection options (component, S-video, digital audio out via coax and/or optical, etc.).

So, yes, a DTA is a "mini cable box without DVR function"...and also without a lot of other things you'd typically find in even a basic cable box.

The following is an excerpt from

The Oregonian

Published: Friday, January 09, 2009, 1:55 AM
Updated: Friday, January 09, 2009, 1:20 PM
by Mike Rogoway

Quote:


Comcast switching to digital signals

Who's affected: Comcast subscribers who have expanded basic service or digital subscribers who watch cable without set-top boxes on additional TVs.

http://www.oregonlive.com/business/i...digital_s.html

Note: I haven't seen anything that says that DTAs will downconvert HD signals to display on a SD TV. Some posters in other forums complain that their HD channels are missing.
post #8092 of 9845
Quote:
Originally Posted by RussB View Post

I haven't seen anything that says that DTAs will downconvert HD signals to display on a SD TV. Some posters in other forums complain that their HD channels are missing.

The FCC would not allow HD DTAs initially. They are either in the process of -- or have just changed - their rules to allow them.
post #8093 of 9845
Quote:
Originally Posted by jruhnke View Post

Well...sort of, but there are caveats that you are probably applying in your own head that may not be obvious to others reading this thread.

Specifically, this device is really intended for customers with older TVs who are satisfied with their current analog cable TV viewing experience. This box doesn't support:
  • HDTV (though I assume it *does* downconvert HDTV signals for display on an SD analog TV)
  • Component, HDMI, S-video, or even composite video output (it only does RF output over coax to TV's channel 3 or 4)
  • Electronic program guide
  • A full digital channel lineup (though it's not clear to me exactly what its limitations are, there)
Even the most basic cable box will have an electronic program guide, interactive On Demand capability, access to all digital channels (including premium channels you're subscribed to), etc. It will also have additional connection options (component, S-video, digital audio out via coax and/or optical, etc.).

So, yes, a DTA is a "mini cable box without DVR function"...and also without a lot of other things you'd typically find in even a basic cable box.

I have two analog TV's and I don't want to replace them with HDTV's. The DTA will save me money. Lots of money.
post #8094 of 9845
Quote:
Originally Posted by RussB View Post

...
Note: I haven't seen anything that says that DTAs will downconvert HD signals to display on a SD TV. Some posters in other forums complain that their HD channels are missing.

of course they are missing. the DTAs are just a very basic SD box. Why would anyone expect to receive HD channels on an SD box?

I subscribe to an HD DVR and also received my DTAs last week. The DTAs simply exclude the HD channels.

Were those posters expecting that they would still be able to pick up QAM HD channels without a splitter of some sort?
post #8095 of 9845
Quote:
Originally Posted by jasnmb View Post

of course they are missing. the DTAs are just a very basic SD box. Why would anyone expect to receive HD channels on an SD box?

I subscribe to an HD DVR and also received my DTAs last week. The DTAs simply exclude the HD channels.

Were those posters expecting that they would still be able to pick up QAM HD channels without a splitter of some sort?

Thanks for clarifying. I honestly wasn't sure whether they did or not.

I once set up my mom with an HD DVR that was connected to her analog SD TV for a few days before the new HDTV arrived, and that box downconverted the HD channels and presented them in letterbox form on her 4:3 analog TV via a composite video connection.

Digital TV is digital TV...HD just has a few more bits per second. There's no technical reason why a DTA couldn't decode an HD signal and downconvert it.

The folks who post and read this thread are generally pretty savvy and have a good handle on the differences between analog, SDTV, and HDTV. Even so, just the last couple dozen posts show that there's plenty of room for confusion and knowledge gaps even among this group (myself definitely included!).

It's not surprising that the average joe might be even more confused about what "that box the cable company gave me" can or can't do for them. Just yesterday I got a call from a friend (who lives in another Comcast market) who just got the letter about DTAs last week and she asked me, "So does this mean I don't have to buy a new TV to get HDTV channels?"
post #8096 of 9845
Quote:
Originally Posted by jasnmb View Post

of course they are missing. the DTAs are just a very basic SD box. Why would anyone expect to receive HD channels on an SD box?

I subscribe to an HD DVR and also received my DTAs last week. The DTAs simply exclude the HD channels.

Were those posters expecting that they would still be able to pick up QAM HD channels without a splitter of some sort?

Yes

Quote:


{DTA} Loosing local HDTV Channels with Comcast DTA conversion
Here's my issue..or gripe:

I'm a long time cable user (30 years) I've always had cable ready TV's. I was forced to get boxes (and pay extra for them) for the upgrades offered to me. Ok, I've swallowed that, and my $177 month bill for Comcast services.

But now I am sent 2 DTA converters for use in a couple rooms where I've just had basic cable with local HD, (both my wall hung plasmas have HD tuners)

Now I get these boxes which only have RF input and outputs and when installed I loose the HD channels I've always had!! Nice UPGRADE huh?

So I either loose all my channels mid 20's and up or I can rent another HDTV box (a drag to manage with a wall mounted TV, kills the clean look too!) to keep what I've always had.

I've figured out how to do a work around in another room but both rooms with wall hung units only have one RF input, so now I have to add a cable signal splitter, and a coax A/B splitter to keep what I've always had!! But have to manually switch it to watch either choice.

Would have been nice if the boxes had video and audio outputs!!

This blows!!..Sorry, there's my vent.

http://www.dslreports.com/forum/r220...DTA-conversion
post #8097 of 9845
Quote:
Originally Posted by blitzen102 View Post

The FCC would not allow HD DTAs initially. They are either in the process of -- or have just changed - their rules to allow them.

Here is a follow up article about this.

FCC Opens the Way for More HD-DTAs

October 14, 2010
Jeff Baumgartner
Light Reading Cable

Cable MSOs, set-top makers, and silicon suppliers were breaking open the bubbly today with news that the Federal Communications Commission (FCC) had voted in an exemption that lets operators buy and deploy a new class of hi-def Digital Terminal Adapter (DTA) devices with embedded security.

The FCC originally considered an HD-DTA exemption that would apply only to systems with 550MHz or less of activated capacity ("upgraded" systems typically have at least 750MHz), but was won over by arguments that the low-cost, limited function devices would accelerate cable's broader all-digital migration strategies. (See FCC Chews on HD-DTA Exemption .)

The FCC has already granted waivers to several standard-definition DTAs, but the new rule essentially gives blanket approval to models that can also render HD signals. DTAs, by design, are one-way, so they're unable to communicate upstream and support native interactive applications. However, the new rule does appear to offer some wiggle room for the addition of an IP interface, which theoretically could be used as a backchannel. (See FCC Shoots Down TiVo's SDV Proposal and FCC Approves CableCARD Fixes .)


Cable ONE led the way

The cable industry owes a debt of gratitude to Cable ONE Inc. , which started the HD-DTA ball rolling in 2008 by arguing that high-def video services should no longer be viewed as "advanced" because they are now competitive table stakes for small- and mid-sized operators as they grapple with HD-heavy services from Dish Network Corp. (Nasdaq: DISH) and DirecTV Group Inc. (NYSE: DTV). (See HD No Longer an 'Advanced' Service?)

Cable ONE claimed that the only way it could reclaim analog spectrum and reuse it for more hi-def content and Docsis 3.0 services cost-effectively was through the use of HD-DTAs, which are expected to cost in the neighborhood of $50 per unit when volume shipments ramp up. (See Cable ONE Looks to Pump Up HD-DTA Volumes .)

The FCC eventually granted CableONE a condition-filled waiver to use the devices in one small system in Tennessee. Today's rulemaking will give the same opportunity to other operators that were pushing hard for the blanket exemption, including Comcast Corp. (Nasdaq: CMCSA, CMCSK) and Charter Communications Inc. . (See Cable ONE Snares HD Set-Top Waiver and Scoop! Cable ONE Makes HD-DTA Picks .)

The American Cable Association (ACA) , which represents the interests of Tier 2/3 MSOs, applauded the exemption on the low-cost HD boxes because it will "provide small cable operators with an affordable avenue to continue the transition of their analog channels to digital" and pave the way for more HD programming and a suite of IP voice, video, and data services.

Arguments from the Consumer Electronics Association (CEA) that one-way DTAs could crimp the market for more advanced, interactive boxes fell on deaf ears. (See CEA Attacks Cable One HD Plan.)

"We find that even if cable operators are allowed to deploy integrated one-way devices they still have incentives to ensure that CableCARD devices are able to receive their services because all two-way, digital video recorder... and Internet-connected devices deployed by cable operators will still be subject to the integration ban," the FCC said in the just-published order.

However, the FCC did not agree with the NCTA's request that the Commission scotch the integration ban altogether.


Possible boon for vendors

The rule should open the floodgates for HD-DTA models that utilize chips from suppliers such as Broadcom Corp. (Nasdaq: BRCM) and Zoran Corp. (Nasdaq: ZRAN). [Ed. note: Broadcom's HD-DTA chipset is a 2010 Leading Lights finalist in the Cable Product category.] (See Broadcom Breaks Out HD-DTA Chipset and Leading Lights Finalists: Cable Products .)

More than a dozen box makers have expressed interest in making HD-DTAs, including Cisco Systems Inc. (Nasdaq: CSCO), Evolution Digital LLC, EchoStar Corp. LLC (Nasdaq: SATS), Coship Electronics Co. Ltd. , Huawei Technologies Co. Ltd. , Homecast Co. Ltd. , Technicolor SA (NYSE: TMS; Euronext Paris: 18453), Nagravision SA , Pace plc , Motorola Inc. (NYSE: MOT), and Ubee Interactive .

Evolution president Brent Smith said via email that his company has been anticipating the FCC decision and has completed the development of an HD-DTA that embeds the Conax AS security system, and has already sold "hundreds of thousands" of them outside the US. Evolution's also working on a "universal" DTA that would work on cable systems that use Motorola or Cisco security and support Enhanced TV Binary Interchange Format (EBIF) applications. (See EBIF Coming to DTAs .)

However, the fear among some box makers is that uDTAs will do little to undo the box and conditional access "duopoly" enjoyed by Moto and Cisco, and could allow them to dictate pricing on those products.

Count Evolution, the first manufacturer to obtain a waiver for an SD-DTA, among that group. Without imposing a "reasonable license fee" on security or requiring support for SimulCrypt (a technique that allows more than one conditional access system to operate on the same video stream), the FCC could be "giving the keys back to the inmates," Smith warned.

http://www.lightreading.com/document...able&print=yes

Note: To use the links in the story click on the link above.
post #8098 of 9845
The FCC changes the CableCARD rules, but not dramatically

By Ben Drawbaugh
posted Oct 14th 2010 6:43PM
Engadget

The long awaited rule changes pertaining to CableCARDs that was originally proposed in the FCC's Broadband Plan finally got some resolve today, we have to say we're not convinced things will get that much better. While the FCC failed to kill Tuning Adapters or make the CableLabs certification process any less painful, it did make some changes, which include:

* CableCARD fees have to be the same for everyone, no matter which package you have.
* If your cable company allows any self installs, they must allow CableCARD self-installs.
* Cable companies must support SDV for CableCARD users -- this was implied before, now it is black and white.
* By default, all new deployments must be M-Cards (unless you actually request a S-Card).
* Cable companies can include an IP interface in set-top-boxes lieu of a 1394 port.
* One way HD boxes without CableCARDs are no longer forbidden and they don't require IP interfaces.

Obviously nothing is as simple as six bullet points and there's much more detail in the 59 page order, so click on through for our interpretation of the nitty-gritty or hit up the PDF source and go nuts.
The biggest let down is that the FCC didn't kill Tuning Adapters and although the order specifically mentions all the reports from consumers to the FCC about non-working Tuning Adapters, the FCC doesn't want to force a solution in fear of deterring the use of SDV -- which is cool and useful technology, when it works. Instead the FCC will mandate that whatever solution a provider wants to use must actually work. It went on to say that support to tune four channels is the new minimum and that reliability is mandatory. The complaint website is going to be updated to make it easier for users to notify the FCC of issues and if the reliability issues persist, the FCC will revisit the decision.

Many wanted the rental price of the CableCARDs in their own line item on the bill, but the FCC agreed with the NCTA that it might do more harm than good. So instead it's mandated that the price has to be the same regardless of if you own your own box or not, and the price has to be on the cable company's website. In addition, cable companies can't play any price games with the packages to hide the costs. This one is kind of complicated so we'll just quote it word for word.

Accordingly, we also adopt a rule that requires cable operators to reduce the price of packages that include set-top box rentals by the cost of a set-top box rental for customers who use retail devices, and prohibits cable operators from assessing service fees on consumer-owned devices that are not imposed on leased devices. These price reductions must reflect the portion of the package price that is reasonably allocable to the device lease fee.

As for the new self install rule, it goes into effect in nine months if the provider already supports self installs, 12 for everyone else. And you have to be able to request CableCARDs like any other hardware, so if you can get a DVR via the web, you can get a CableCARD that way too. Finally, when you order a CableCARD they have to notify you of the self install option.

One big loss is that there're no apparent changes to the certification process, but maybe we're wrong as this paragraph was clear as mud. We had hoped that it would be easier and cheaper to certify CableCARD devices, and the software that works with them, but the FCC basically said everything was working as planed.

The last item was about the new IP interface requirement, the content served from it must be in a recordable format (MPEG2, MPEG4, h.264) and pass through closed caption data -- as well as a number of other things like discovery. But since there was no mention in the change of the DRM requirements of this interface, there's no reason to believe anything will change. You see, all the boxes will serve up HD content via 1394 currently, but since the DRM used it seemly impossible to get a license for, the ports go unused.

All in all there are a few good things here for consumers and some of this might encourage manufacturers to create new CableCARD devices, but we can't help but thinking this is even less than the basic band-aid we were hoping for while we wait for All-Vid. So in other words, you were all right.

http://www.engadget.com/2010/10/14/t...-dramatically/
post #8099 of 9845
Here is a story about AllVid that was referenced in the previous post. Note the date is April 23, 2010.

All About the FCC's AllVid

April 23, 2010
Jeff Baumgartner
Light Reading Cable

The Federal Communications Commission (FCC) 's proposed gateways and adapters, temporarily named "AllVid," are at least two years away from reality. But the Commission already has lots of ideas on how these gadgets could bridge the gap between smart broadband-connected video devices and the managed networks of cable MSOs, telcos, and satellite-TV operators.

On Wednesday, the FCC opened a Notice of Inquiry on the concept of AllVid, an adapter viewed as a possible successor to the troublesome CableCARD. The 28-page NOI is a starting point (a formal rulemaking proposal is sure to follow), but the FCC has made it clear that it wants MVPDs to be prepared to offer AllVid equipment to customers by Dec. 31, 2012.

The FCC's hope is that AllVid could help unleash a competitive retail market for set-top boxes that tap multichannel video programming distributors (MVPDs) as well as Web-sourced video. (See FCC Inches Towards Net-Agnostic Gateways.) The NOI will invite comments (and there will be plenty!) about how this can be done, but the FCC already has its own ideas, outlined in the NOI.


The AllVid vision

It's starting off with two AllVid product concepts: a small, cheapo set-back adapter to serve as the go-between that could be leased by service providers, and a brainy retail-focused, gateway product that would conceivably open the door to innovation from the consumer electronics industry.

The whole-home gateway configuration should be capable of providing "at least six simultaneous video streams" for handling picture-in-picture in three different rooms, according to the FCC's NOI. The FCC expects to consider other "superior configurations," however. Still, there's already one analysis holding that AT&T Inc. (NYSE: T)'s current streaming capabilities for the U-verse TV service would fall short of the FCC's initial AllVid gateway expectations.

AllVid would replace the CableCARD and handle tuning and security functions that are specific to the MVPD. As conceived, that would leave the "smart video device" to do the cooler stuff -- navigation, presentation of interactive program guides, and search. The FCC is also using the NOI to invite "any alternative proposals," so it appears that the agency wants to use this NOI as a gigantic bucket of Play Doh and leave it to others to figure out how to mold its overarching goals into something innovative and feasible.


No on tru2way

But it's quite clear that it doesn't think tru2way should be part of any mandated alternatives. "We are not convinced that the tru2way solution will assure the development of a commercial retail market as directed by Congress," the FCC said, noting a view that tru2way is "an unworkable solution for DBS and other non-cable providers."

Cable has appealed to the telcos to adopt tru2way, but those pleas have fallen on deaf ears. (See Telcos: Climb Aboard the Tru2way Train and Verizon: No Way on tru2way .)

The FCC doesn't like the licenses tied to tru2way, and it believes agreements tied to tru2way use and adoption limit a device's ability to feed in video from the Web and to use interfaces from outside parties. (CableLabs officials have countered by saying tru2way can adopt IP profiles, and companies such as Related Content Database Inc. (RCDb) have developed server systems that can bridge Web-sourced video to tru2way devices, so this fight isn't over.) (See Rogers Seeks Tru2way Alternative .)

Instead, the FCC is hoping AllVid leads to a "nationwide interoperability standard, much as Ethernet and the IEEE 802.11 standards have" for broadband data networks. It's already recommending that Ethernet be used as AllVid's physical layer, but does invite comment on other approaches, including those based on Multimedia over Coax Alliance (MoCA) .

"The AllVid concept would follow the broadband approach," the Commission said. "It would place the network-specific functions such as conditional access, provisioning, reception, and decoding of the signal in one small, inexpensive, operator-provided adapter."

It's also looking at DTCP-IP for encryption and authentication, is open to TiVo Inc. (Nasdaq: TIVO)'s suggestion that Universal Plug and Play protocols be used for service discovery, and wonders if over-the-air digital tuners should be baked into AllVid products.

Other AllVid questions to be vetted include the role of downloadable security, and how third-party user interfaces can be made to access MVPD services.

Of course, nothing's built yet. But the FCC thinks the set-back, dongle-like adapter could be as small as a deck of cards, so this product might end up looking like the next-generation Digital Terminal Adapter (DTA) that Comcast Corp. (Nasdaq: CMCSA, CMCSK) has specified and that Huawei Technologies Co. Ltd. showed off at the Society of Cable Telecommunications Engineers (SCTE) Cable-Tec Expo in Denver last fall. (See Trident Pokes at Broadcom's DTA Chip Lead .)


Copying NCTA

Although the FCC NOI casts even more doubt on tru2way's role in retail, National Cable & Telecommunications Association (NCTA) comments this week applauded the effort. It was, after all, the NCTA that first proposed the notion of an "All-MPVD" adapter in a filing to the FCC on June 5, 2007.

Back then, the NCTA said the development of an operator-provided device would be "about the size of an iPod" and would connect retail devices that would support the OpenCable Platform (the middleware component of tru2way). However, the NCTA did explain that OpenCable wouldn't have to be a necessary component, since the All-MVPD device would apply to other TV industries. (See Cable's Got Ideas for a Universal Retail Box and Brenner Defends OpenCable .)

The FCC's inquiry does ask about how third-party interactive program guides and navigation systems can factor in. That's something the cable industry hasn't been particularly wild about, and it's been a source of consternation for consumer electronics companies, too. (See TiVo Ã* la Mode and TiVo Gives Cable Both Barrels .)

And don't expect AT&T Inc. (NYSE: T) and satellite-TV operators, which have been immune from separable security so far, to be crazy about all this, either, since such a rule would change the way they operate and probably add what they view as unnecessary expenses. (See DirecTV Disses Cable's 'All-MVPD' Plans.)

http://www.lightreading.com/document...&site=lr_cable

Note: To use the links in the story click on the link above.
post #8100 of 9845
Interesting....thanks for the clarification.



Quote:
Originally Posted by jruhnke View Post

Well...sort of, but there are caveats that you are probably applying in your own head that may not be obvious to others reading this thread.

Specifically, this device is really intended for customers with older TVs who are satisfied with their current analog cable TV viewing experience. This box doesn't support:
  • HDTV (though I assume it *does* downconvert HDTV signals for display on an SD analog TV)
  • Component, HDMI, S-video, or even composite video output (it only does RF output over coax to TV's channel 3 or 4)
  • Electronic program guide
  • A full digital channel lineup (though it's not clear to me exactly what its limitations are, there)
Even the most basic cable box will have an electronic program guide, interactive On Demand capability, access to all digital channels (including premium channels you're subscribed to), etc. It will also have additional connection options (component, S-video, digital audio out via coax and/or optical, etc.).

So, yes, a DTA is a "mini cable box without DVR function"...and also without a lot of other things you'd typically find in even a basic cable box.
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