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post #8191 of 9889
Quote:
Originally Posted by jruhnke View Post

Didn't say it was a pre-req. You can build a house with a hammer and a handsaw, too, but it's a lot easier with power tools. But I said I didn't know that there was necessarily a dependency, just that there could be, and it might explain why Comcast's priorities appear different from yours. As RussB pointed out in his last post, maybe there's not.

Regardless, you're ignoring the larger point of my previous post. What is most valuable to you right now is not necessarily what's most valuable to Comcast. You said:

Do you know for a fact that HD choices is the #1 reason customers are leaving? More HD channels is only one weapon that Comcast can use in its struggle to ensure their continued existence in the long term, but they need a larger arsenal--I don't think HD channels alone will save them. Netflix, Hulu, et. al. are huge threats to Comcast's world--potentially far bigger threats than Uverse/FIOS/Satellite (which from a 20,000-foot overview all pretty much are about the same as cable in what they offer their customers).

Video over the internet is an entirely different competitor than Comcast's faced to date, and I bet it has them pretty scared. Personally, I know more people who have ditched cable/sat completely in favor of OTA + Netflix / internet video TV in the last 2 years than I know people who have swapped between Comcast/Uverse/Sat. I think Comcast is more worried about losing *that* battle over the next 2-10 years than about losing out to Uverse/Sat today, but maybe they figure their efforts against the former will also help in their battle against the latter. A unified software platform on which to build new features into the future is apparently a key part of their long-term strategy. As has been stated repeatedly over the last 8 months, the first look we get at the new guide will be essentially v1.0, and Comcast has said their plan is to deliver improvements and new features "rapidly" going into the future. (If they follow through, that will be a big change from what we saw during Time Warner's and then Comcast's management of our market, where we saw 2 or maybe 3 relatively minor software updates to the SARA interface over the last 7+ years.)

My $0.02 worth:

I don't understand how Internet TV can compete with HD cable channels that provide 5.1 sound. I've watched Internet TV and I couldn't get as good a picture as ESPNHD channel 633 or any of the HD channel movies. I know I can get a few OTA HD channels, but nothing like what Comcast provides at this time.

I tried Netflix PS3 and the content wasn't competitive with what I can get from Blockbuster mail. When Inception comes out on Blockbuster Blu-Ray weeks before Netflix, I decided Netflix just wasn't what I wanted.

For me, the more HD channels, the better, meaning the less likely I will switch to antother carrier like U-Verse. I don't care about the new Comcast interface, except I really use PIP. I guess I'll have to replace my 52" LCD with an LED PIP TV.
post #8192 of 9889
Quote:
Originally Posted by Nomad1600 View Post

Very unhappy to learn all sports programming is being moved into the sports package as a premium service. FSN Houston (Rockets games, Astros games) and all of the ESPN channels. I think this is the first time I have been ever required to pay for ESPN, but losing the local sports teams also seems like a bad move.

And... its unclear to me whether just getting the DTA will enable my sets not connected to the SA 8300 HD to get the sports package or if I will need to pay some other additional fee. I probably will just say the heck with it and not get any ports programming on those sets. I already pay for a premium package (Triple Play, with HBO/Starz). Or I may cancel the HBO/Starz and replace with the sports (and save a few $$$).

I will also look at U-Verse... I don't really like AT&T but maybe change is good...

I have two DTA's and they don't give me access to the premium channels I'm paying for now. That requires a digital STB, which is a monthly fee. I have three HDTV's, two of which are connected to RNG200 DVR's and one of which is connected to a Motorola digital STB. Those are the only TV's that have access to the premium channels.

DTA's are intended for analaog TV's.
post #8193 of 9889
Quote:
Originally Posted by RobertWy View Post

My $0.02 worth:

I don't understand how Internet TV can compete with HD cable channels that provide 5.1 sound. I've watched Internet TV and I couldn't get as good a picture as ESPNHD channel 633 or any of the HD channel movies.

It can compete because there are plenty of Netflix customers who aren't as HD-centric as you are. While I agree that most internet streaming video today is inferior quality compared to HD cable or Blu-ray, there is no technical reason why higher-quality content can't come streaming down the pipe sooner rather than later (even YouTube supports 720p and 1080p for clips nowadays). There's no reason why multi-channel audio tracks can't be streamed, either. It's only a matter of time before you can get (legitimate) on-demand Blu-ray quality streaming video via the Net as well as via cable channels.

But in the meantime, you're apparently ignoring the fact that there's plenty of back-catalog content (old TV shows and movies) for which HD source material simply doesn't exist, but it's still worth watching. I'm enjoying working my way through Babylon 5 via Netflix Streaming right now, and it's the same quality I would have had if I'd watched the original broadcasts.

And I think you also don't realize how many folks are out there who just don't care that much about the quality differences between SD and HD.

Quote:


I tried Netflix PS3 and the content wasn't competitive with what I can get from Blockbuster mail. When Inception comes out on Blockbuster Blu-Ray weeks before Netflix, I decided Netflix just wasn't what I wanted.

The world of net video is yet young. I wonder if we'll eventually see a provider that gets all Sony films early and another that gets all Warner Bros films early, etc., just like not all films hit HBO and Showtime simo. Might even end up with some "exclusives", like you have today re: game availability between Xbox and PS3 or in the old days when the Columbia CD club carried some Beatles discs, but the RCA/BMG club didn't have any.

Quote:


For me, the more HD channels, the better, meaning the less likely I will switch to antother carrier like U-Verse.

For you, it's all about HD content. That's not true for everyone, though, and Comcast's customer base is large. My sister with a 27" 4:3 TV is annoyed that her analog cable is going away and she's forced to get a cable box. There are lots of folks like my sister, and Comcast has to balance keeping her and you as customers. In the end, probably neither one of you is perfectly satisfied. C'est la vie.
post #8194 of 9889
Quote:
Originally Posted by Nomad1600 View Post

Very unhappy to learn all sports programming is being moved into the sports package as a premium service. FSN Houston (Rockets games, Astros games) and all of the ESPN channels. I think this is the first time I have been ever required to pay for ESPN, but losing the local sports teams also seems like a bad move.

And... its unclear to me whether just getting the DTA will enable my sets not connected to the SA 8300 HD to get the sports package or if I will need to pay some other additional fee. I probably will just say the heck with it and not get any ports programming on those sets. I already pay for a premium package (Triple Play, with HBO/Starz). Or I may cancel the HBO/Starz and replace with the sports (and save a few $$$).

I will also look at U-Verse... I don't really like AT&T but maybe change is good...

According to the channel lineup in my Dec bill FSN Hou HD, ESPN HD and ESPN HD2 are included in Expanded Basic. NFL HD listed in both Digital Preferred and Sports Pack.

Looks like some of the same sports channels are listed in both Digital Preferred and the Sports Pack.
post #8195 of 9889
Quote:
Originally Posted by RobertWy View Post

My $0.02 worth:

I don't understand how Internet TV can compete with HD cable channels that provide 5.1 sound. I've watched Internet TV and I couldn't get as good a picture as ESPNHD channel 633 or any of the HD channel movies. I know I can get a few OTA HD channels, but nothing like what Comcast provides at this time.

I could say the same thing about the 'quality' of Comcast's HD channels when compared to BluRay. I find that Netflix HD is on par with Comcast's over compressed excuse for HD on most channels.

Quote:


I tried Netflix PS3 and the content wasn't competitive with what I can get from Blockbuster mail. When Inception comes out on Blockbuster Blu-Ray weeks before Netflix, I decided Netflix just wasn't what I wanted.

I've already waited for the movie to come out on BluRay to watch it - having to wait a couple more weeks is really not a big deal. What does suck with Netflix though is that you pay extra for BluRay but they get very limited supply anyway. If you don't get it on release day it may be months before you get a copy. And FYI - PS3 can get some titles in 5.1 from Netflix right now, but it may default to 2.0 unless you change the movie options before playback.
post #8196 of 9889
Quote:
Originally Posted by tmart512 View Post

Does anyone know when Comcast will support 3D programing? I saw some programing OnDemand, but customer service said it wasn't in our area yet.

The following posts are from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog:

http://blog.comcast.com/2010/05/new-...ble-boxes.html

Note: The SA 8300 HD series boxes do not support 1080p today for 3D On Demand programs, but the RNG series boxes do.

Quote:


Question: I understand that the new guide will be released early 2011. Will this upgrade allow for broadcasts in 1080p instead of 1080i? You would think with the upgrades in technology and 3D programming, we could get 1080p full HD. These SA boxes should be updated instead of just the guides. These boxes are outdated and came out in 2004. Hard to believe these are the most updated boxes in my area. Any chance the 8600HDC or newer comes to Comcast in the near future?

Rick | January 8, 2011 11:28 PM

http://blog.comcast.com/2010/05/new-...#comment-36611

Quote:


Hello Rick and thanks for your question.

Comcast supports 1080p today for 3D On Demand programs in all of our markets on certain cable boxes. A list of those supported cable boxes is available here: http://customer.comcast.com/Pages/FA...-set-top-boxes

I am not aware of any US broadcaster or cable channel currently delivering a 1080p signal outside of the ocasional On Demand or Pay-Per-View program.

The newest SA cable boxes that Comcast has deployed are the Cisco RNG series, the RNG 150 (HD) and RNG 200 (HD DVR).

Ted Hodgins replied to comment from Rick | January 12, 2011 5:27 PM

http://blog.comcast.com/2010/05/new-...#comment-36647
post #8197 of 9889
The following posts are from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog:

http://blog.comcast.com/2010/05/new-...ble-boxes.html

Note: Houston is now scheduled to get the new guide in March. See the underlined sentence.

Quote:


Can you tell me of any deployment dates/plans for the Houston area for the new guide? I recently upgraded to an HD DVR box (RNG 200) and am looking forward to the Android app and new features.

Steve K | January 12, 2011 12:25 PM

http://blog.comcast.com/2010/05/new-...#comment-36641

Quote:


Hello Steve K. and thanks for your questions.

All of our SA sites are currently scheduled to get the new guide on a rolling schedule from February through May 2011. The Houston area is currently scheduled to get this new guide in March.

Once we get closer to the date for your area you will get some notification directly from your local system and I will also post that information here.

This on-screen program guide is phase one of coordinated multi-phase feature enhancements scheduled for our SA customers.

We do have separate plans to have the Xfinity iPad and Android applications and myDVR Manager compatible with certain Cisco and Scientific Atlanta cable boxes. Those features are currently targeted for this year for our SA customers.

I appreciate your continued patience.

Ted Hodgins replied to comment from Steve K | January 13, 2011 12:34 PM

http://blog.comcast.com/2010/05/new-...#comment-36664
post #8198 of 9889
The following posts are from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog:

http://blog.comcast.com/2010/05/new-...ble-boxes.html

Quote:


Do external hard drives work with the new guide?
Joshua | January 12, 2011 3:00 AM

http://blog.comcast.com/2010/05/new-...#comment-36638


Quote:


Hello Joshua. The short answer is yes.

For our SARA DVR customers who may be using a separate external hard drive (connected via e-SATA) for additional DVR storage, that functionality will continue and the existing DVR recordings will be preserved. While not an officially supported Comcast configuration, we have extensively tested the new guide with external hard drives and the e-SATA port in our labs and in the field. Any existing external hard drive will be able to be used with the new guide for future recordings similar to how it is used today.

If you do a little digging online I am sure you can find some devices that are very compatible and how to set that up.
Ted Hodgins replied to comment from Joshua | January 13, 2011 12:12 PM

http://blog.comcast.com/2010/05/new-...#comment-36661
post #8199 of 9889
From the tv-radio notebook column, David Barron mentions the following, " Comcast will be rebranding its cable television service and other retail services this year as Xfinity, beginning this month in The Woodlands and continuing this year across the Houston area. Changes include 42 additional HD channels and 32 extra standard-def channels. In the sports realm, HD assertions include CBS College Sports, ESPNU, ESPNews and ESPN 3D"
post #8200 of 9889
The following posts are from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog:

http://blog.comcast.com/2010/05/new-...ble-boxes.html

Note: These posts are similar to my previous post about Houston being scheduled to get the new guide in March, except Ted adds that Houston will continue to use Cisco/SA DVRs and not change to Motorola DVRs. See the underlined sentence.

Quote:
Ted, I'm a customer in the Houston, TX area (Clear Lake)? Currently I am using a CableCard with a TiVo Premier, but I would definitely consider moving to a Comcast DVR if I could I also take advantage of the iOS Xfinity App. I understand that Cisco/SA boxes are still not compatible with all features (i.e. Remote Tune). Will the Houston area ever transition to Motorloa boxes? If not, when will Cisco boxes work with all Xfinity App features like Remote Tune? At the very least, when will Houston finally get the updated SA guide?

TheDecn | January 12, 2011 12:45 PM

http://blog.comcast.com/2010/05/new-...#comment-36642
Quote:
Hello The Decn and thanks for your question.

All of our SA sites are currently scheduled to get the new guide on a rolling schedule from February through May 2011. The Houston area is currently scheduled to get this new guide in March.

Once we get closer to the date for your area you will get some notification directly from your local system and I will also post that information here.

This on-screen program guide is phase one of coordinated multi-phase feature enhancements scheduled for our SA customers.

We do have separate plans to have the Xfinity iPad and Android applications and myDVR Manager (remote DVR scheduling) compatible with certain Cisco and Scientific Atlanta cable boxes. Those features are currently targeted for this year for our SA customers.

We do not have plans to change the DVR boxes in Houston; we are changing the on-screen guide software to accomodate these new features.

I appreciate your continued patience.

Ted Hodgins replied to comment from TheDecn | January 14, 2011 12:41 PM

http://blog.comcast.com/2010/05/new-...#comment-36673
post #8201 of 9889
Comcast-to-Xfinity rebranding to start

By DAVID BARRON
Copyright 2011 Houston Chronicle
Jan. 13, 2011, 11:31PM

As Comcast gears up to launch Comcast SportsNet Houston with the Astros and Rockets next year, local viewers can get an advance example of what to expect from the new channel with some upcoming Comcast service changes.

Comcast will be rebranding its cable television service and other retail services this year as Xfinity, beginning this month in The Woodlands and continuing this year across the Houston area. Changes include 42 additional HD channels and 32 extra standard-def channels.

In the sports realm, HD additions include CBS College Sports, ESPNU, ESPNews and ESPN 3D, and standard-def additions include The Mtn. (naturally, just as TCU is gearing up to leave the Mountain West Conference), World Fishing Network, SNY, SportsNet Bay Area and SportsNet New England.

We won't, of course, be able to see the Mets, Giants, Celtics or Warriors games because of territorial restrictions, but the availability of the newscasts and team shoulder programming on the three Comcast RSNs could give us a hint about what to expect when Comcast gears up in Houston.

By the way, I'm told that the current upgrade will not include the ability to set DVR programming via computer (as you can do, for example, with DirecTV), nor will it include an improved program guide that goes out more than seven measly days. The improved program guide, however, is on the way, I'm told.

To provide bandwidth for the service upgrades, Comcast will be phasing out its analog cable services. Analog customers will receive free of charge up to three digital adapters, similar to the adapters that were rolled out last year in the switch of over-the-air TV from analog to digital, to upgrade TVs that aren't already hooked up to digital boxes. Comcast customers will receive mail notices when their neighborhood is scheduled for upgrades.

. . .

Click the following link, for the complete article:

http://www.chron.com/disp/story.mpl/...n/7381077.html

Quote:
Originally Posted by risk235 View Post

From the tv-radio notebook column, David Barron mentions the following, " Comcast will be rebranding its cable television service and other retail services this year as Xfinity, beginning this month in The Woodlands and continuing this year across the Houston area. Changes include 42 additional HD channels and 32 extra standard-def channels. In the sports realm, HD assertions include CBS College Sports, ESPNU, ESPNews and ESPN 3D"
post #8202 of 9889
Late yesterday, David Barron posted this list of new channels to his blog:

New HD Channels (43)
419 Starz Edge HD
420 Starz Kids and Family HD
421 Starz Comedy HD
435 5StarMax HD
436 ActionMax HD
437 MoreMax HD
461 HBO2 HD
462 HBO Comedy HD
463 HBO Zone HD
464 HBO Signature HD
465 HBO Latino HD
466 HBO Family HD
473 Showtime Extreme HD
624 Hallmark HD
626 Headline News HD
628 QVC HD
630 MTV HD
639 TCM HD
645 CNBC HD
646 BET HD
654 WGN America HD
659 Comedy Central HD
661 VH1 HD
664 HSN HD
665 Bravo HD
667 truTV HD
668 MSNBC HD
700 MGM HD
706 CBS College Sports HD
712 G4 HD
713 Investigation Discovery HD
716 ESPNews HD
717 WE HD
721 Fuse HD
722 CMT HD
725 ESPNU HD
729 History International HD
741 Disney XD HD
772 GMC HD
790 ESPN 3D HD
791 Xfinity HD
799 IFC HD
902 inDemand PPV HD

Channels moving from Digital Preferred to Digital Starter (11)
103 Hallmark Movie Channel
128 PBS Kids Sprout
208 CSPAN 2
209 CSPAN 3
212 G4
228 Bio
229 History International
235 Bloomberg
239 Mun2
672 Bio HD
680 Hallmark Movie Channel HD

And here are the standard-def and HD channels that will be added for each package:

Basic Cable (1)
318 Antenna TV

Expanded Basic (1)
66 OWN

Digital Starter (21)
200 TV Guide Scroll
624 Hallmark HD
626 Headline News HD
628 QVC HD
630 MTV HD
639 TCM HD
645 CNBC HD
646 BET HD
654 WGN America HD
659 Comedy Central HD
661 VH1 HD
664 HSN HD
665 Bravo HD
667 truTV HD
668 MSNBC HD
712 G4 HD
713 Investigation Discovery HD
722 CMT HD
729 History International HD
790 ESPN 3D HD
791 Xfinitiy 3D

Digital Preferred (21)
257 FamilyNet
261 MTV Hits
262 MTV Jams
263 Pure Country
264 The Word
265 VH1 Soul
268 Jewish Life TV
274 American Life Network
275 Nick 2
276 JCTV
406 Encore WAM!
407 Encore Drama
700 MGM HD
706 CBS College Sports HD
716 ESPNews HD
717 WE HD
721 Fuse HD
725 ESPNU HD
741 Disney XD HD
772 GMC HD
790 ESPN 3D HD

International Channels (12)
564 Star India Gold (South Asian)
565 Star One (South Asian)
566 Star India News (South Asian)
567 NEO Cricket
571 GMA Life TV (Filipino)
574 CCTV-4 (Mandarin/Chinese)
575 Phoenix Info News (Mandarin/Chinese)
576 Phoenix North America (Mandarin/Chinese)
577 ET Super Channel (Mandarin/Chinese)
580 Channel One Russia (Russian)
583 Deutsche Welle (German)
584 TV Japan (Japanese)

Starz Pack (4)
415 Starz Comedy
419 Starz Edge HD
420 Starz Kids and Family HD
421 Starz Comedy HD

Cinemax Pack (3)
435 5StarMax HD
436 ActionMax HD
437 MoreMax HD

Showtime Pack (1)
473 Showtime Extreme HD

HBO Pack (6)
461 HBO2 HD
462 HBO Comedy HD
463 HBO Zone HD
464 HBO Signature HD
465 HBO Latino HD
466 HBO Family HD

Sports Entertainment Pack (10)
133 The Mtn.
134 SportsNet Bay Area
135 SNY
136 SportsNet New England
271 World Fishing Network
272 Crimes & Investigation
273 Military History Channel
706 CBS College Sports HD
716 ESPNews HD
725 ESPNU HD
post #8203 of 9889
Looks good. These are coming at the same time as the new guide, right?
post #8204 of 9889
This is the low hanging fruit folks. Make sure the public sees actual results and satisfaction will increase and so will your customer base (or at least stem the tied for those going to other providers). THEN you will have the $$ to do all the behind the scenes stuff that the rest of us really don't care about but will reap benefits from.

Lack of HD channels of even the basic variety like Comedy Central and MSNBC was embarrassing for a cable provider in 2009 much less 2011.


Quote:
Originally Posted by Gridlock Joe View Post

Late yesterday, David Barron posted this list of new channels to his blog:

New HD Channels (43)
419 Starz Edge HD
420 Starz Kids and Family HD
421 Starz Comedy HD
435 5StarMax HD
436 ActionMax HD
437 MoreMax HD
461 HBO2 HD
462 HBO Comedy HD
463 HBO Zone HD
464 HBO Signature HD
465 HBO Latino HD
466 HBO Family HD
473 Showtime Extreme HD
624 Hallmark HD
626 Headline News HD
628 QVC HD
630 MTV HD
639 TCM HD
645 CNBC HD
646 BET HD
654 WGN America HD
659 Comedy Central HD
661 VH1 HD
664 HSN HD
665 Bravo HD
667 truTV HD
668 MSNBC HD
700 MGM HD
706 CBS College Sports HD
712 G4 HD
713 Investigation Discovery HD
716 ESPNews HD
717 WE HD
721 Fuse HD
722 CMT HD
725 ESPNU HD
729 History International HD
741 Disney XD HD
772 GMC HD
790 ESPN 3D HD
791 Xfinity HD
799 IFC HD
902 inDemand PPV HD

Channels moving from Digital Preferred to Digital Starter (11)
103 Hallmark Movie Channel
128 PBS Kids Sprout
208 CSPAN 2
209 CSPAN 3
212 G4
228 Bio
229 History International
235 Bloomberg
239 Mun2
672 Bio HD
680 Hallmark Movie Channel HD

And here are the standard-def and HD channels that will be added for each package:

Basic Cable (1)
318 Antenna TV

Expanded Basic (1)
66 OWN

Digital Starter (21)
200 TV Guide Scroll
624 Hallmark HD
626 Headline News HD
628 QVC HD
630 MTV HD
639 TCM HD
645 CNBC HD
646 BET HD
654 WGN America HD
659 Comedy Central HD
661 VH1 HD
664 HSN HD
665 Bravo HD
667 truTV HD
668 MSNBC HD
712 G4 HD
713 Investigation Discovery HD
722 CMT HD
729 History International HD
790 ESPN 3D HD
791 Xfinitiy 3D

Digital Preferred (21)
257 FamilyNet
261 MTV Hits
262 MTV Jams
263 Pure Country
264 The Word
265 VH1 Soul
268 Jewish Life TV
274 American Life Network
275 Nick 2
276 JCTV
406 Encore WAM!
407 Encore Drama
700 MGM HD
706 CBS College Sports HD
716 ESPNews HD
717 WE HD
721 Fuse HD
725 ESPNU HD
741 Disney XD HD
772 GMC HD
790 ESPN 3D HD

International Channels (12)
564 Star India Gold (South Asian)
565 Star One (South Asian)
566 Star India News (South Asian)
567 NEO Cricket
571 GMA Life TV (Filipino)
574 CCTV-4 (Mandarin/Chinese)
575 Phoenix Info News (Mandarin/Chinese)
576 Phoenix North America (Mandarin/Chinese)
577 ET Super Channel (Mandarin/Chinese)
580 Channel One Russia (Russian)
583 Deutsche Welle (German)
584 TV Japan (Japanese)

Starz Pack (4)
415 Starz Comedy
419 Starz Edge HD
420 Starz Kids and Family HD
421 Starz Comedy HD

Cinemax Pack (3)
435 5StarMax HD
436 ActionMax HD
437 MoreMax HD

Showtime Pack (1)
473 Showtime Extreme HD

HBO Pack (6)
461 HBO2 HD
462 HBO Comedy HD
463 HBO Zone HD
464 HBO Signature HD
465 HBO Latino HD
466 HBO Family HD

Sports Entertainment Pack (10)
133 The Mtn.
134 SportsNet Bay Area
135 SNY
136 SportsNet New England
271 World Fishing Network
272 Crimes & Investigation
273 Military History Channel
706 CBS College Sports HD
716 ESPNews HD
725 ESPNU HD
post #8205 of 9889
Anyone knows if we need to call to activate the 3D channel?

(That was what people had to do in other cities last year)
post #8206 of 9889
Comcast Launching Xfinity in The Woodlands

By Chris Elmi
Woodlands Online

THE WOODLANDS, Texas – Comast has begun launching its expanded Xfinity digital service to customers in The Woodlands. Xfinity gives customers enhanced TV, phone and internet services which include:

- Faster internet speeds
- 42 new HD channels
- 28 new SD channels
- 25,000 New Video On Demand Choices
- 3,000 New HD On Demand Choices
- Fancast Xfinity TV
- Smarter home phone features

Doug Guthrie, a Woodlands resident and senior vice president of Comast Houston, said, ”Xfinity offers more choice and control for our customers. The new service will have more HD Channels, faster internet speeds, better phone and security service than any other service provider in The Woodlands.”

In addition to the added HD channels, Comcast is also offering more online content with the Xfinity roll out through Fancast, which allows customers to watch programming on their TV, online, or over Wi-Fi.

Free Digital Equipment

To get the upgraded Xfinity service some customers may need to order the necessary digital equipment from Comcast. The new service requires a digital box or adapter. Limited channels will still be available without a box (2-20 and 53-55).

Customers who do not have digital boxes may call 877-634-4434 or sign-up online at the link below to get the necessary digital equipment sent to their home at no additional cost.

Existing customers who have digital boxes and have additional TVs that do not have a box may order up to 3 free pieces of digital equipment (1 digital box and 2 digital adapters) by calling or signing-up online at the Web site below. If more than 3 pieces of digital equipment are needed, they are available for a $1.99 a month each.

Starting this week, about 3,000 homes in The Woodlands will undergo the network enhancements in order to receive the new Xfinity service. More homes will be getting the upgraded service each week with full coverage of The Woodlands to be complete in the first quarter of 2011.

Comcast Online sign-up link:
http://www.comcast.com/digitalnow

Link to Article:
http://woodlandsonline.com/npps/story.cfm?nppage=39567
post #8207 of 9889
Quote:
Originally Posted by erikstormtrooper View Post

Looks good. These are coming at the same time as the new guide, right?

No

Parts of the Woodlands are getting Xfinity and the new channels now. In the future, Xfinity and the new channels will be expanded to the rest of the Woodlands and other Houston areas on a neighborhood by neighborhood basis. The "World of More" is part of Xfinity.

The following posts are from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog:

http://blog.comcast.com/2010/05/new-...ble-boxes.html

Note: Ted's post is a confirmation that the new guide and "World of More" are not dependent on each other. Also, Ted has said March 2011 is the new schedule for delivering the new guide in Houston. I have seen questions about Houston from Brandon.

Quote:


Is the Guide coming in January 2011 with the New HD Channels?

Brandon | December 6, 2010 3:37 PM

http://blog.comcast.com/2010/05/new-...#comment-36210

Quote:


Hello Brandon. The new on-screen program guide is not a requirement or pre-requisite for the new HD channels and the "World of More" and vice-versa. Some areas may see the new guide before the new HD channel additions and some areas may receive the new HD channels ahead of the new guide. You should get separate notifications for each event.

Ted Hodgins replied to comment from Brandon | December 6, 2010 3:48 PM

http://blog.comcast.com/2010/05/new-...#comment-36211
post #8208 of 9889
The following posts are from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide makes watching TV even better" blog:

http://blog.comcast.com/2010/01/new-...en-better.html

Note: This is not the usual blog I post from. This is from the blog about the new Motorola Guide. It shows what Ted has to deal with. I think the information has already been conveyed in previous posts in this AVS thread.

Quote:


I think it is a shame that you do not post my comments. I'm sure you don't because I've attempted to let these good folks know that Comcast has no intention of providing the new guide nor Xfinity services to those of us in SA markets. This is because you know they would discontinue their services after watching all the Xfinity commercials and realizing they pay just as much for less service.

Shame on you sir.

David | January 1, 2011 4:49 PM

http://blog.comcast.com/2010/01/new-...#comment-36505

Quote:


Hello David and Happy New Year!

There is additional conversation and information on our SA areas happening here: http://blog.comcast.com/2010/05/new-...ble-boxes.html

We do have this on-screen guide deployed to customers in CT, NH and PA - about 15% of our Scientific Atlanta/Cisco (SA) footprint. The remainder of the SA sites are scheduled to receive the new guide in early 2011. We have every intention of doing so and then some.

Once we get closer to the upcoming customer launch dates, we will communicate those locations. Impacted customers will also get notified directly.

After the initial guide roll-out, we have even more significant enhancements and improvements targeted for the on-screen guide coming in 2011 for our SA markets that I think you will be quite pleased with.

We are also in the process of rolling out a nationwide initiative called "World of More" that will enable us to bring customers access to more innovative products and services, including many more HD channels. This is rolling out neighborhood by neighborhood. We will be sure to communicate early and often with customers as these additional services come to their area. The "World of More" is already happening in several of our SA areas. More info on that initiative is available here http://digitalnow.comcast.com/ and here http://digitalnow.comcast.com/About_Digital_Update.aspx

Thanks again for your comments and thanks for your patience.

Ted Hodgins replied to comment from David | January 4, 2011 9:47 AM

http://blog.comcast.com/2010/01/new-...#comment-36536
post #8209 of 9889
Quote:
Originally Posted by Gridlock Joe View Post

Late yesterday, David Barron posted this list of new channels to his blog:

And here are the standard-def and HD channels that will be added for each package:

Basic Cable (1)
318 Antenna TV

Expanded Basic (1)
66 OWN

I'm getting these two channels on my QAM tuner in 77401. 66 is showing up on my converter boxes but not 318.
post #8210 of 9889
Quote:
Originally Posted by RobertWy View Post
I'm getting these two channels on my QAM tuner in 77401. 66 is showing up on my converter boxes but not 318.
66 was Discovery Health (Expanded Basic Sevice) and on January 1, 2011 was changed to OWN: Oprah Winfrey Network (Expanded Basic Service).
It is not one of the additional channels added because of Xfinity. I think it was included because it has only been on the air since January 1, 2011.
post #8211 of 9889
Anyone care to explain why 272 Crimes & Investigation &
273 Military History Channel are considered Sports Entertainment????
post #8212 of 9889
Quote:
Originally Posted by mmatheny View Post

Anyone care to explain why 272 Crimes & Investigation &
273 Military History Channel are considered Sports Entertainment????

Who knows what Comcasts reasons are. A few years ago Comcast had the Game Channel as part of the Sports Package. Go Figure!
post #8213 of 9889
The following posts are from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog:

http://blog.comcast.com/2010/05/new-...ble-boxes.html

Quote:


I hate the new system. It has been screwing up recordings ever since it launched and deleted all my series recordings. It is difficult to navigate and search for programs. Forget trying to find and manage a series recording. Impossible to manage a recording while it is in progress. Since the system started it has not once recorded a new episode of some of my favorite shows. It says it is scheduled, but never records. Recently, it failed to record or notify me of a conflict in recording the program "V" which is not available to watch anywhere online. I am never confident that a recording will happen which is the OPPOSITE of what I should feel paying so much for this service. Finally, the remote used to work fine, now it does not. Every time I turn on the TV I am reminded how much I dislike the poor service that Comcast has provided. I have 2 DVR's in my home, internet and phone service. I pay over $200 a month, over $80 a month just for the DVR and required "HD" fees. Money is not the concern, it is service. I think it is high time to investigate alternatives regardless of the additional cost, they will give me peace of mind.

ben parthree | January 15, 2011 9:37 PM

http://blog.comcast.com/2010/05/new-...#comment-36690

Quote:


Hello Mr. Parthree and thanks for your comments. I am concerned to hear of the issues you described. I am sorry that you are having a bad experience. That is not by design.

I have asked that someone on the local team contact you directly to discuss your concerns further.

Your DVR should certainly record the shows that you scheduled to record.

We do have a DVR brochure available online that has information on managing series recordings and series priorities: http://por-img.cimcontent.net/ui/pdf...R_Brochure.pdf
See the top of page 3 for some guidance.

We have a larger DVR brochure that also has more detailed information:
http://por-img.cimcontent.net/ui/pdf...5_DVR_0111.pdf

Also, there is some good information on the guide's new Search feature available here: http://por-img.cimcontent.net/ui/pdf..._OSPG_1010.pdf
See page 10 for details.

Ted Hodgins replied to comment from ben parthree | January 19, 2011 3:21 PM

http://blog.comcast.com/2010/05/new-...#comment-36737
post #8214 of 9889
The following posts are from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog:

http://blog.comcast.com/2010/05/new-...ble-boxes.html

Note: Comcast is close to deploying a global data solution to over-recording repeat episodes. See underlined section.

Quote:


Hello Ted

Besides these "fixes" what else will be included with this update? Also - is the entire state of CT going to be receiving this on Feb. 7th?

I REALLY would like the ability to control MyDVR through my Android and/or PC
Also - the caller-ID on TV feature would also be a helpful feature to be added.

Thank you as always for your prompt reply.
Paul

Paul Palumbo Jr. replied to comment from Ted Hodgins | January 14, 2011 8:41 AM

http://blog.comcast.com/2010/05/new-...#comment-36671

Quote:


Hello Paul and thanks for your questions.

Some of the issues addressed with the mentioned upcoming software patch are more behind the scenes fixes and not necessarily directly customer facing. These would be items that impact our operations and then indirectly our customers. I won't bore you with those details.

The one fix that is directly customer impacting for a segment of our customers is the co-existence of the HDMI cable (for audio) conflicting with the optical audio (SPDIF) output to a surround sound system and producing Dolby Digital 5.1 audio.

This fix is included in the upcoming software patch that is currently scheduled the week of February 7th. The patch is scheduled to be complete overnight automatically in one "window" to all of our CT customers who have an SA or Cisco cable box. Separately, we also are very close to deploying a global data solution for the DVRs that are over-recording repeat episodes. I hope to provide an update on that timeframe early next week..

The features you mentioned - being able to schedule your DVR via a mobile device or PC and Caller ID to the TV -- are targeted to be deployed later this year in a separate guide release.

Ted Hodgins replied to comment from Paul Palumbo Jr. | January 19, 2011 3:02 PM

http://blog.comcast.com/2010/05/new-...#comment-36671
post #8215 of 9889
I tried to order a DTA sometime around Thanksgiving. It seem like the order went through but I never received a conformation email.

So I just tried again and I got this error,"We're sorry, but we are unable to process this request online." I wonder if that means they're not available yet in my area? Anyone have a DTA in the vicinity of Clear Lake?

https://digitalnow.comcast.com/
post #8216 of 9889
Quote:
Originally Posted by CaptainVideoJW View Post

I tried to order a DTA sometime around Thanksgiving. It seem like the order went through but I never received a conformation email.

So I just tried again and I got this error,"We're sorry, but we are unable to process this request online." I wonder if that means they're not available yet in my area? Anyone have a DTA in the vicinity of Clear Lake?

https://digitalnow.comcast.com/

I've got the two I ordered about 2 months ago.
post #8217 of 9889
I picked up one at the Comcast office, got it hooked up just fine, but a couple of days later it got kicked off the system. Even though it worked fine, tech support said they couldn't activate it yet because my area wasn't ready for it.

Moral of the story: Wait till you get the letter from Comcast.
post #8218 of 9889
I think they're on the way now. I ordered them via Chat Support.

Now well see if I can activate them when they get here.


post #8219 of 9889
I ordered 2 DTAs today. I don't have cable boxes in my bedroom or spare room. Both have Qam tuners but I get very limited channels and can't ever seem to find even the local channels in HD anymore. In fact I can't find a list of qam channels at all that resembles what I recieve. I am hoping these boxes will fix that.

I guess not. After reading up I see these boxes won't do HD at all. I can't believe you cannot even get locals in hd with basic cable. You are forced to pay for an HD box or get them over air.
post #8220 of 9889
Were you able to order them online?
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