If a tech came out we would sit there for hours trying to fix it when in reality there may not be anything we can do on our end. Especially since you said it is a "Known" issue and Cisco is supposedly working on it.
|
Originally Posted by trinifox
 Correct me if I am wrong, but isn't the software that runs on the boxes (including the guide) written by the manufacturer of the box i.e. Cisco or Motorola.
As a result all we are doing is waiting for those vendors to patch the boxes, not Comcast ? |
| Comcast retools guide for SA boxes By Mike Robuck CedMagazine.com - May 20, 2010 Comcast is gearing up to deploy a new interactive program guide for its Cisco/Scientific Atlanta markets. According to a Tuesday blog by Ted Hodgins, Comcast's senior director of video product development, the new guide, which is internally known as S25, is currently being tested on Scientific Atlanta set-top boxes by Comcast employees in Connecticut. This morning, Comcast spokeswoman Ellen Melloday said the guide will be launched in parts of Connecticut in June, and then rolled out market by market to the rest of the Cisco/SA markets this year . The guide will launch via a software download that pushes out the new codes. Roughly 80 percent of Comcast's markets are Motorola, with the rest Cisco/SA. GuideWorks, which is a joint venture between Comcast and Rovi, developed the Cisco i-Guide. The new guide will give Comcast customers in the affected markets a new color-coded grid, a new on-demand menu that loads faster and more detailed program information. It will also have an improved search menu and a menu of shortcuts called Quick Menu. Other features include expanded parental control options, multiple favorites lists and additional channel grids. While Hodgins wrote that the new guide was a significant improvement over the current guide, the initial version doesn't have all of the functionality that Comcast's Motorola guide, which is called A28, currently has. Hodgins wrote that functions such as MyDVR, which lets customers schedule their DVR recordings remotely, whole-home DVR, EBIF-based Caller ID on TV and other interactive TV features, such as HSN's Shop by Remote, would be available in later versions of the guide. The roadmap for the SA markets includes enhanced iTV applications and Caller ID, and we're aiming to roll that out sometime in 2011, Melloday said. Last week at The Cable Show, Comcast and itaas jointly announced that they've wrapped up porting TVWorks' user agent for use on the cable operator's Cisco set-top boxes. http://www.cedmagazine.com/News-Comc...es-052010.aspx |
| Rovi Pulls Out Of GuideWorks Venture With Comcast Vendor also expands deal with MSO for metadata and patents across mobile, online By Todd Spangler--Multichannel News -- Broadcasting & Cable, 3/2/2010 9:46:55 AM Comcast has become the sole owner of interactive program guide firm GuideWorks, as Rovi announced Monday that it has exited the joint venture with the operator. Meanwhile, Rovi said it also expanded its relationship with the nation's largest cable operator to include enhanced entertainment metadata products as well as an expanded license under Rovi's patents across mobile, online and other Comcast distribution platforms. Financial terms of the transaction were not disclosed. GuideWorks, founded in 2004, was owned 51% by Comcast and 49% by Rovi. Under the arrangement, Rovi has had the rights to distribute the i-Guide IPGs to other operators. To read the full story from Multichannel, click: http://www.broadcastingcable.com/com...th_Comcast.php Here is the link to this article: http://www.broadcastingcable.com/art...th_Comcast.php |
| Comcast begins digital upgrade, launches Xfinity TV by Courtney Zubowski/11 News khou.com Posted on January 26, 2011 at 11:14 PM Updated yesterday at 11:51 PM HOUSTON -- Another change is coming to Comcast subscribers' televisions throughout the Houston area, and if you're an unprepared customer, several of your channels could disappear. The change will affect 700,000 Comcast subscribers as the cable provider is begins its digital upgrade and launches Xfinity TV. Xfinity is more control, more choices, more HD programming, and faster Internet speeds. It's allowing our customers cutting edge digital technology, said Michael Bybee, Comcast Senior Manager, and Public Relations Houston Region. The enhanced digital technology includes 42 new high definition channels, 28 new standard definition channels and more than 3,000 HD on demand Choices. All this comes at no additional cost, but you will need to make sure you have the right equipment. If you already have a digital set top box in your house then you're fine, you'll just automatically see all the upgrades, said Bybee. If you do have a television that's not hooked up to a digital set top box plugged straight into the wall, then you are going to have to go ahead and call and or e-mail. If you don't have a box you will only be able to get broadcast stations on your television. Comcast customers can order up to three digital pieces of equipment at no cost. Comcast will deliver them to your home. If you need additional boxes Comcast will charge you $1.99 a month. Comcast began the upgrades Tuesday in The Woodlands. Spring, Tomball, Humble and Atascocita are up next on the upgrade list. Over 45 days out, you'll start hearing from Comcast about the update coming to your community and steps you can take, and again we are making this as simple as possible. The upgrades should be complete in about a year. http://www.khou.com/news/local/Comca...114696649.html |
