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Houston, TX - Comcast / DBS - Page 303

post #9061 of 9937
Quote:
Originally Posted by gumby1 View Post

We had a bad storm in my area about a month ago. We lost electricity for a few hours as well as internet of course. Ever since then I have had nothing but problems with Comcast. I got my ceton tuner about 2 weeks ago and have had a few issues. I also recently got an Xbox. I lose internet about 3 to 5 times a day or so. I also have issues with the ceton like macro blocking and subscription required messages. I also have a Motorola drop amp and splitter. My signals are normally + or - 2.0 and my strength is normally around 35 db, both very good from what I understand. Xbox gets disconnected from server frequently as well. I have not called Comcast yet (hopefully tomorrow), but I figured they will give me the same song and dance and blame everything but their equipment. Before the storm my connection was rock solid and hardly ever had a dropout.

Brian

This is a common issue after storms or some major maintenance (contractor digs up their fiber optic cables, etc). Sounds like the Internet issue is the incoming signal to their network node...as opposed to your specific account. Do you have any neighbors that have Cc Internet that you can confirm similar issues?

Try calling Mike Tull; 713-341-8064; Manager of Executive Service. He's never in his office, but returns phone messages, so give him your cell phone if necessary to catch his return call.

PM me if this doesn't work.
post #9062 of 9937
Quote:
Originally Posted by mmatheny View Post

Cool, I live in Dickinson - I will check when I get home.

Also, how many of you are getting macroblocking (pixelation) or Subscription Required messages? I am finding that almost any channel in the 700+mHz range macroblocks, even though the SN and levels are good. This after the tech came out and replaced every connector and my drop amp and said everything was good.

Not limited to 700+Mhz range - I see it all over the place now.
post #9063 of 9937
Quote:
Originally Posted by mmatheny View Post

Cool, I live in Dickinson - I will check when I get home.

Also, how many of you are getting macroblocking (pixelation) or Subscription Required messages? I am finding that almost any channel in the 700+mHz range macroblocks, even though the SN and levels are good. This after the tech came out and replaced every connector and my drop amp and said everything was good.

My reception WAS going fairly well until the "upgrade". Now, as with yourself, multiple macroblocking, audio and/or video drop-outs, "Subscription Required" messages, ad nauseum. Have two 8300HD's and one HD non-DVR, each room is different. I watch channels 601 through 679 almost exclusively.

Fortunately my family room, where I watch 95% of the time, is the least f***ed up of the three. My daughter is constantly complaining about reception on 641 and 652 in the bedroom and her play room.

77479 zip code, 59 @ 99, south of Sugar Land.
post #9064 of 9937
Can any Houston CableCARD customers with "Subscription Required" errors occurring mid-stream (i.e. not during channel changes) contact me via PM?

Thanks
post #9065 of 9937
Can some one verify this behavior please.

Select a series that is simulcast in both sd and hd from the search for shows menu sequence. Set it up to record from all channels. It never records on the hd channels and no way to correct other than deleting and searching individual channels.
post #9066 of 9937
Quote:
Originally Posted by trinifox View Post

Can some one verify this behavior please.

Select a series that is simulcast in both sd and hd from the search for shows menu sequence. Set it up to record from all channels. It never records on the hd channels and no way to correct other than deleting and searching individual channels.

I had the same result.

Next I removed all scheduled recordings for a show that is shown in both SD and HD. I then scheduled a series recording using the HD show and selected the record on all channels option. The scheduled recordings only show the HD version and not the SD version.

Does anyone know how the record on all channels work with SD and HD?
post #9067 of 9937
Comcast tweeted yesterday that they've added 7 new HD channels:
PBS Kids Sprout (740)
Nat Geo Wild (687)
Outdoor Channel (708)
Oxygen (718)
BBCAmerica (730)
Big Ten Network (707)
Galavision (650)

Anyone seeing these yet? I'm guessing these are only in Xfinity areas, and those of us who are still waiting will have to wait a little longer.
post #9068 of 9937
Quote:
Originally Posted by Gridlock Joe View Post
Comcast tweeted yesterday that they've added 7 new HD channels:
PBS Kids Sprout (740)
Nat Geo Wild (687)
Outdoor Channel (708)
Oxygen (718)
BBCAmerica (730)
Big Ten Network (707)
Galavision (650)

Anyone seeing these yet? I'm guessing these are only in Xfinity areas, and those of us who are still waiting will have to wait a little longer.
Yes they are available in the 77379 area (Spring). Comcast has updated their guide data but TiVo and Media Center guides do not list them yet and you have to manually tune them until their guide data is updated.
post #9069 of 9937
Quote:
Originally Posted by Paw Paw View Post

Yes they are available in the 77379 area (Spring). Comcast has updated their guide data but TiVo and Media Center guides do not list them yet and you have to manually tune them until their guide data is updated.

Same thing in 77089 (Beltway/I-45 Just outside of Pearland), channels are there, but TiVo has not updated the guide data.
post #9070 of 9937
Way-a-ting is the hardest part.
post #9071 of 9937
Quote:
Originally Posted by Gridlock Joe View Post

Comcast tweeted yesterday that they've added 7 new HD channels:
PBS Kids Sprout (740)
Nat Geo Wild (687)
Outdoor Channel (708)
Oxygen (718)
BBCAmerica (730)
Big Ten Network (707)
Galavision (650)

Anyone seeing these yet? I'm guessing these are only in Xfinity areas, and those of us who are still waiting will have to wait a little longer.

I'm in Spring, Zip 77386.
The additions were notified to us on page 3 of our bill dated 5/21/11, as well as seven channels deleted; these changes were due on 7/19/11.
Yesterday I added two channels (718 and 730) manually to WMC7 using "Guide Tool" (1geek1tool.com/guidetool). Initially they were poor quality signals but today they are working fine.

The seven deleted channels are all premium HD movie channels:
419 Starz Edge HD
420 Starz Kids & Family HD
421 Starz Comedy HD
435 5StarMax HD
436 ActionMax HD
462 HBO Comedy HD
473 Showtime Extreme HD
I can confirm 462 is now not tuning from the guide, that was the only one I had.

I emailed the details on to Zap2it, who provide the Media Center guide.

Finally! BBC America HD!
post #9072 of 9937
Man, that sucks that they took away the Starz HD channels. So the people who never got the World of More never even got a chance to see them.

Comcast giveth, and Comcast taketh away.
post #9073 of 9937
The following posts are from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog:

http://blog.comcast.com/2010/05/new-...ble-boxes.html

See the underlined section for the conditions that trigger truncated recordings. Note: The only trigger that I see is starting to watch a recorded show when two shows are recording. What trigger conditions do you see?

Quote:


Any chance I can get the new version of the software that fixes the DVR truncation issue? Its like betting on the lottery as to whether or not I will get to finish any show I start watching from the DVR. Atleast post the conditions that create the issue so we can try to avoid the problem.

It would also be good if the telephone support people were aware of this issue. They are telling people to swap out the box. Then once you have swapped the box once or twice, then they are dispatching techs to "check signal strengths"???

Ken Ivey replied to comment from Ted Hodgins | July 19, 2011 10:34 AM

http://blog.comcast.com/2010/05/new-...#comment-39863

Quote:


Hello Mr. Ivey and thanks for your feedback.

We are currently trialing the software that address the DVR truncation issue (and other issues) in a few Comcast locations. Once that testing and trialing is complete we will be able to release the next guide version to all of our Scientific-Atlanta/Cisco customers on a rolling deployment schedule with a target of finishing all locations this year.

There are a few typical conditions that trigger the truncated DVR recordings. They usually involve performing any DVR functions like FF, REW, Skip Ahead, etc. while another show is recording. Unattended recordings are not seeing the truncation issue. I understand that is how the large majority of our customers actually use their DVR.

All of our call centers have access to the known issues (and admittedly this is a pretty big one) so I am concerned that the information is apparntly not always making it?s way to all of our teams. I will make it a point to reiterate the current situation to the customer service and operations teams.

The truncated recordings situation is resolved in the next guide software release. We are targeted to start deployment of this solution (along with some other key fixes and enhancements) in August. We will be starting in Connecticut and Mississippi and then rolling on a market by market schedule with multiple markets scheduled each week.

As the core guide is now in place, we very much expect that all locations should have the next version of the guide by the end of the year.

We certainly realize that this is a significant customer issue and an inconvenience but I wanted you to know that a fix is in process.

I apologize that this issue was not uncovered and resolved earlier. It did not appear in our initial lab tests, employee or customer trials.

Ted Hodgins replied to comment from Ken Ivey | July 20, 2011 4:53 PM

http://blog.comcast.com/2010/05/new-...#comment-39877
post #9074 of 9937
Quote:
Originally Posted by erikstormtrooper View Post

Man, that sucks that they took away the Starz HD channels. So the people who never got the World of More never even got a chance to see them.

Comcast giveth, and Comcast taketh away.

If that's true that may be the BS that finally pushes me over the edge.
post #9075 of 9937
Quote:
Originally Posted by erikstormtrooper View Post

Man, that sucks that they took away the Starz HD channels. So the people who never got the World of More never even got a chance to see them.

Comcast giveth, and Comcast taketh away.

WTF? Can't believe anything Comcast says. I guess they don't even have to give us a reason why they deleted them.
post #9076 of 9937
Just to clarify, the main StarzHD channel is still there. But the following were taken away:
419 Starz Edge HD
420 Starz Kids & Family HD
421 Starz Comedy HD
post #9077 of 9937
Quote:
Originally Posted by erikstormtrooper View Post

Just to clarify, the main StarzHD channel is still there. But the following were taken away:
419 Starz Edge HD
420 Starz Kids & Family HD
421 Starz Comedy HD

They've got X amount of bandwidth and I suspect that these Starz channels weren't pulling enough viewers. This is not to say that Cc always makes logical decisions.
post #9078 of 9937
Still no new channels in 77539 (Dickinson area)
post #9079 of 9937
Quote:
Originally Posted by mmatheny View Post

Still no new channels in 77539 (Dickinson area)

Ditto for areas served by the Fresno headend (SW Houston, Sugar Land, etc).

Mike: Can you check your volume on 611 compared to the other broadcast channels...and let me know if it's a couple of clicks up or down from the others?
post #9080 of 9937
I called comcast about the new channels and they told me that it would be May of 2012 before I would receive them. Wow, what a crock. I just recently got a cable card and a ceton tuner and all the new channels were listed on the website and my guide, so I figured they were already available. Darn. I live south of Pearland.

Brian
post #9081 of 9937
Quote:
Originally Posted by mmatheny View Post
OK -STILL getting macroblocking on HGTV and SyFy - I believe those two channels are in the 700mHz range. Still getting the occasional Subscripton Needed message also. 77539 area.
Not sure what Comcast did, but yesterday all my problem channels are suddenly perfect. I cannot find Any channel macroblocking/pixelating (we have most channels).

The Comcast provided 8300HD was having all sorts of problems (strangely my Tivo Premiere had almost no problems)

This is in Bellaire (77401).

Still no signs of the new channels.
post #9082 of 9937
Quote:
Originally Posted by Lloyd-TX View Post

My reception WAS going fairly well until the "upgrade". Now, as with yourself, multiple macroblocking, audio and/or video drop-outs, "Subscription Required" messages, ad nauseum. Have two 8300HD's and one HD non-DVR, each room is different. I watch channels 601 through 679 almost exclusively.

Fortunately my family room, where I watch 95% of the time, is the least f***ed up of the three. My daughter is constantly complaining about reception on 641 and 652 in the bedroom and her play room.

77479 zip code, 59 @ 99, south of Sugar Land.

Lloyd - are you actually getting Subscription Required messages on your cable STBs??
post #9083 of 9937
Quote:
Originally Posted by gumby1 View Post

I called comcast about the new channels and they told me that it would be May of 2012 before I would receive them. Wow, what a crock. I just recently got a cable card and a ceton tuner and all the new channels were listed on the website and my guide, so I figured they were already available. Darn. I live south of Pearland.

Brian

That's a crock! Then reduce our bills by the amount of the new channels, or charge the ones that ARE getting them more! Is this part of the "shared sacrifice" someone is touting so loudly lately??
post #9084 of 9937
Quote:
Originally Posted by mmatheny View Post

Lloyd - are you actually getting Subscription Required messages on your cable STBs??

Yessir, Mike. Happens several times a day, EVERY day . . .
post #9085 of 9937
Quote:
Originally Posted by hdguru View Post

Ditto for areas served by the Fresno headend (SW Houston, Sugar Land, etc).

Mike: Can you check your volume on 611 compared to the other broadcast channels...and let me know if it's a couple of clicks up or down from the others?

Mel, my channel volumes are ALL over the place - I go from 40 on my AVR to over 60 on some channels! World of More (volume changes)!

Also, I still get macroblocking on 611 (you said you thought they did something because you don't see it any more).
post #9086 of 9937
I've already gotten a Ceton InfiniTV4 and plan on getting it set up pretty soon. I'm still not sure what I'll need to pay for the CableCard.
I will only have the Ceton tuner and no other cable boxes.

Thanks,
CFC
post #9087 of 9937
The following posts are from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog:

http://blog.comcast.com/2010/05/new-...ble-boxes.html

More information about truncated recordings and AnyRoom DVR.

Quote:


Hi Ted,

The trigger condition that I see for truncated recordings is watching a recorded show while two shows are recording. Has this condition been tested?

Also, what is the schedule for AnyRoom DVR?

Thanks

Russ replied to comment from Ted Hodgins | July 20, 2011 10:09 PM

http://blog.comcast.com/2010/05/new-...#comment-39883

Quote:


Hello Russ. Yes, it can happen it that situation also, mostly if any FF or REW functions are also performed in that scenario (or switching of channels). The good news is that the fix is successful and we should start seeing it in some customer homes next month.

AnyRoom DVR is dependent on the phase 4 guide (what we are calling On-Screen Guide 2.0). That is expected to be available in several Cisco areas later this year. AnyRoom DVR requires the new Cisco RNG 200-N cable box as the base DVR. The AnyRoom DVR configuration needs to be technician installed.

Ted Hodgins replied to comment from Russ | July 25, 2011 12:38 PM

http://blog.comcast.com/2010/05/new-...#comment-39907
post #9088 of 9937
Quote:
Originally Posted by CFC View Post

I've already gotten a Ceton InfiniTV4 and plan on getting it set up pretty soon. I'm still not sure what I'll need to pay for the CableCard.
I will only have the Ceton tuner and no other cable boxes.

Thanks,
CFC

In that case the CC should be free. Don't let them force you to take a regular box, or you will get charged a second outlet feel
post #9089 of 9937
Well, I got a letter from comcast yesterday. Said I needed to get a cable box or digital adaptor before 8/30 to continue receiving service. Does this mean I'll be getting my new channels by then?

Also, I got locked up recording Chelsea Lately the other night. Scheduled recording, tuned to the live station then tried to rewind. Would only play to the point where I came in. Whent to the recorded programs page and started watching from the begining but same thing happened. Couldn't watch the recorded or live version. Then had to cancel the recording and then could.watch live.

It's Comcraptic! BTW, 77092
post #9090 of 9937
Quote:
Originally Posted by logman View Post

Well, I got a letter from comcast yesterday. Said I needed to get a cable box or digital adaptor before 8/30 to continue receiving service. Does this mean I'll be getting my new channels by then?

Also, I got locked up recording Chelsea Lately the other night. Scheduled recording, tuned to the live station then tried to rewind. Would only play to the point where I came in. Whent to the recorded programs page and started watching from the begining but same thing happened. Couldn't watch the recorded or live version. Then had to cancel the recording and then could.watch live.

It's Comcraptic! BTW, 77092

The note probably means that on 8/30 or soon after, there will be no analog service (cable ready) any more. Cable Ready TV's will require the little DTA's. Shortly thereafter, you should start getting the new channels. The whole process could take a month or more.
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