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Houston, TX - Comcast / DBS - Page 308

post #9211 of 9937
KUBE's new HD signal has been added to Comcast on channel 653.
post #9212 of 9937
Quote:
Originally Posted by Gridlock Joe View Post

KUBE's new HD signal has been added to Comcast on channel 653.

Cool, check out Living Truth Sundays at 9AM.
post #9213 of 9937
Gee, 20 year old sitcoms are comcastic... Lets all "do" xfinity...
post #9214 of 9937
Quote:
Originally Posted by jb4647 View Post

what is your zip code?

77539
post #9215 of 9937
Waited in line an hour just to turn in a cable box at the Comcast location in Pasadena. Really crazy!!!

I pulled out my phone to call Mike Tull and let him know how many unhappy customers he had waiting in line with me. After I finished leaving the message I asked the guy next to me if he wanted to call Mike and complain too. He replied that he could do better than that and shows me his contact Stephen in the Comcast Office of the President on his phone. He's got the guys mobile number and email! I said I had to have that and he texted it to me! Turns out he's a lawyer and used his connections to get in contact with the Executive Resolution Team after he had a botched install.

Almost worth the wait in line just getting that information.
post #9216 of 9937
Has anyone with insider knowledge heard anything regarding FiOS TV? I am one of the ones lucky enough to get fiber all the way to my apartment from FiOS, and it's funny the few times I've called them (about billing stuff) they tried to sell me FiOS TV before realizing it's not offered What is the deal? Is there some reason why they can't set up the TV service? The speeds I've gotten are insane. I set up the 50Mbps down 25Mbps up and it was nuts (went back down to 25/25 but still!). Curious to know what the "real" reason is (contract w/Comcast or something?). It's a Verizon telephone area (League City).
post #9217 of 9937
Where in League City are you lucky enough to get FiOS??
post #9218 of 9937
My area (77079) hasn't been upgrade yet for all of the new HD channels and I was wondering if they are going to activate NFL RedZone HD 714 for everyone - it was on that channel last year but is not showing up on the guide yet.

This week isn't an issue but no HD for Red Zone because of Comcast's absurd rollout delay will really tick me off.

Might need that office of the president number.
post #9219 of 9937
Quote:
Originally Posted by impala454 View Post

I am one of the ones lucky enough to get fiber all the way to my apartment from FiOS, and it's funny the few times I've called them (about billing stuff) they tried to sell me FiOS TV before realizing it's not offered What is the deal? Is there some reason why they can't set up the TV service?.

Franchising? Comcast pays League City a lot of money to use the municipal right of way to run their 'cable' on utility poles. These franchise agreements are usually exclusive.
post #9220 of 9937
Quote:
Originally Posted by Patfantx View Post

My area (77079) hasn't been upgrade yet for all of the new HD channels and I was wondering if they are going to activate NFL RedZone HD 714 for everyone - it was on that channel last year but is not showing up on the guide yet.

This week isn't an issue but no HD for Red Zone because of Comcast's absurd rollout delay will really tick me off.

Might need that office of the president number.

I am not seeing it active for me, so I doubt they plan on reactivating it by itself. I thought Comcast couldn't get any more ridiculous (I know, what was I thinking?), but this is absurd.
post #9221 of 9937
Quote:
Originally Posted by chrisp9446 View Post

I am not seeing it active for me, so I doubt they plan on reactivating it by itself. I thought Comcast couldn't get any more ridiculous (I know, what was I thinking?), but this is absurd.

Yeah, when I didn't see it yesterday, I figured it wasn't going to be activated since they all go home for the weekend at 5:00 on Friday.

What ticks me off is that this isn't something like CBS College Sports HD that we've never had before and are just waiting to get - I'm getting something less than I did last year just because they are super slow in upgrading the area.
post #9222 of 9937
Ughh, why didn't Dr. Who record Saturday night? Oh, I remember, 8 year old DVR with crap software...

Pissed

post #9223 of 9937
Captn: Thanks, I figured it was something like that. It sure would be nice if that could get lifted. It's ridiculous to have this giant fiber pipeline coming straight into my apartment and not be able to get TV over it.

Mike: I live in some apartments near Clear Creek High School on Marina Bay (2094 near 270). I think a lot of the apartments in that area have FiOS fiber wired, they did it right after Ike. My buddy's apartment over off 96 also has it.
post #9224 of 9937
Quote:
Originally Posted by Patfantx View Post

My area (77079) hasn't been upgrade yet for all of the new HD channels and I was wondering if they are going to activate NFL RedZone HD 714 for everyone - it was on that channel last year but is not showing up on the guide yet.

This week isn't an issue but no HD for Red Zone because of Comcast's absurd rollout delay will really tick me off.

Might need that office of the president number.

I don't think the NFL RedZone HD channel is on the original list of new channels or the modified list of new channels for upgraded areas.
post #9225 of 9937
The following posts are from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog:

http://blog.comcast.com/2010/05/new-...ble-boxes.html

The schedule for Phase 2 continues to slip going from Summer (August) to early Fall with no month specified. The start date is slipping but the end date is still the same by the end of the year. See the underlined section for how to see the version number.

Quote:


Hi Ted

At this point I'm sure you're tired of answering the question of when the next version of the guide (the one that fixes the DVR truncation issue) will be available in a particular region. Especially since it seems you aren't actually able to give a specific answer to anyone in any region. So, let me put a different spin on the question....

Once the next version is available in my area and the update has been made to my box (an SA 8300 HD) how will I know? There is never any message or notification sent out when updates are made (even though there could be and there should be). So, is there a menu I can access (by pressing a series of buttons on the remote or box perhaps) that will allow me to see what the current version of the software is? If so, how do I do it? What is the version number of the current guide software and what will it be once it's updated?

As it stands I'm having to come up with all sorts of crazy schemes to prevent recordings from cutting off. These range from using the manual recording settings to record shows that run one after the other on the same channel as a block rather then as single shows (which doesn't work if your shows are on different channels) to having to set back up "fail safe" recordings on DVRs in other rooms. I'd like to know when I'll be able to stop having to do this.

Thanks
Mark

Mark | September 11, 2011 4:59 PM

http://blog.comcast.com/2010/05/new-...#comment-40422

Quote:


Hello Mark and thanks for your question. Apologies that you are experiencing the DVR truncation issue.

We will certainly post the schedules for the upcoming areas once we get closer. To release that information before it is confirmed would not be responsible and lead to setting false expectations. We will release the deployment schedule as needed as soon as we have a firm schedule with a high level of confidence. I have mentioned that the initial sites are expected to be CT and MS.

As the core guide is now in place, we expect that most all locations should have the next version of the guide with these fixes, improvements and added features by the end of the year, some areas are expected to start getting the newer guide release starting in the early fall.

We have a customer communication plan centered on the upcoming guide release, including a message viewable on your cable box and other methods.

The addition of the iTV applications would certainly be just one thing that customers would readily notice. We have not made any updates to the guide since the rollout over the past year (the exception being our initial markets in CT and PA who received a patch early on to address some HDMI audio issues).

The current version of the guide for your cable box can be found in the guide's setup menu. Press the Menu button twice on the silver Comcast remote control, select Setup, then Cable Box setup, arrow down to Configuration and 'Select to display' and press OK/Select. The line immediately underneath the Review Configuration header will show you the version of the guide currently on your cable box. There are different version numbers depending on your cable box type. The last few characters indicate the version number. A change in version number on that box would indicate an update to the guide.

Don't worry. You will hear about the new guide from us in advance in a few different ways (other than having to constantly check your guide version via the above)!

Ted Hodgins replied to comment from Mark | September 12, 2011 4:02 PM

http://blog.comcast.com/2010/05/new-...#comment-40433
post #9226 of 9937
The following posts are from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog:

http://blog.comcast.com/2010/05/new-...ble-boxes.html

Ted explains the reasons for the Phase 2 guide delay.

Quote:


Hi Ted

Thanks for the swift response. A few more questions if you don't mind...

Why does the rollout for something like this take so long? In the past you had stated that you hope to have this out to everyone by the end of the year but that some might be seeing it by the end of summer. I see that answer has now changed to; some may get it by early fall. I have to assume that the potential "end of summer" thing never happened.

It would seem that a software/firmware upgrade, coming from a central location and being passed to the customer's STB over coax would entail not much more than the press of a button. Send. What am I missing?

Why state by state instead of all at once? And, why such long gaps between states? I know you want to have things tested but my area (33498) was (I believe) among the last to receive the current version of the guide and well... you know about the DVR issue. The fact that you're starting in CT while I'm in FL distresses me. The new TV season starts tonight and a semi-functional (yet still fully priced) DVR is going to make things difficult.

The ironic thing is that earlier this year, my HOA's bulk package with Comcast expired. They switched to U-Verse. Happy with my current service (and not wanting an AT&T crew rewiring my house for 6 hours) I opted to stick with Comcast. (meaning my HOA fees stay the same but I now get nothing for it TV-wise while my Comcast bill goes up now that the HOA isn't covering part of it) And now, my DVR doesn't work.

Thanks again for your time.
Mark

Mark | September 13, 2011 2:32 PM

http://blog.comcast.com/2010/05/new-...#comment-40444

Quote:


Hello Mark and thanks for your interest. Our Cisco-Scientific Atlanta locations have a different infrastructure than the majority of our cable plant and had not received any guide updates over the many years. Not meant as an excuse but more of an explanation. In contrast we perform routine guide updates and upgrades to our Motorola areas on a fairly regular and routine basis. We roll out our new guide area by area in all of our locations for a few reasons; to be sure that our local customer service agents, technicians and front counter teams are trained and up-to-speed on the new features and products, to adhere to regulations from various state and local franchise authorities regarding timing and customer notifications, and also to be aware of, plan for and communicate the potential impact this change may have on our customers and our business.

There are also many initiatives and product enhancements going on throughout the company (not only with video, but with our phone, internet and home security products). We want to be sure that the new guide does not collide with these projects and that customers can still complete regular business with Comcast.

Due to existing architecture and infrastructure, we deploy out the software usually one location at a time (as opposed to all at once nationwide like a computer software update). There are also can be different equipment and configurations at each Comcast location that requires additional testing and tweaks to the settings to be sure that we are presenting and delivering the correct experience.

We have been trialing the new version of the guide in a few sites now and have a few more tests we want to complete before it is released to our customers; that is the prudent and wise thing to do to be sure we can present the best experience. Sometimes the additional testing results in a short delay. It?s only a known delay because I was honest and forthcoming about what we expected the deployment start dates to be based on the information we had at that time.

Once we get started we should be able to move rather quickly (as we did over this spring and summer with the current guide) and get the newer guide to multiple sites each week starting in the fall. This new guide is expected to be in almost all sites by the end of this year. Apologies for the delay, but I think that you will agree that it is important that we get the experience right.

Ted Hodgins replied to comment from Mark | September 13, 2011 4:13 PM

http://blog.comcast.com/2010/05/new-...#comment-40445
post #9227 of 9937
The following posts are from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog:

http://blog.comcast.com/2010/05/new-...ble-boxes.html

Ted expects the Phase 2 guide to start being deployed in October in CT and MS, see underlined section.

Quote:


I too would like an ETA -- if at all possible for zip Ansonia-Seymour CT (06401)

Thanks Ted

Paul Palumbo Jr. replied to comment from Matt | September 12, 2011 6:49 PM

http://blog.comcast.com/2010/05/new-...#comment-40434

Quote:


Hello Mr. Palumbo and thanks for your question.

We will certainly post the schedules for the upcoming areas once we get closer. I have mentioned that the initial sites are expected to be CT and MS. I currently expect that we would start having the guide available in those areas in October.

As the core guide is now in place, we expect a much quicker deployment and that most all locations should have the next version of the guide with these fixes, improvements and added features by the end of the year, some areas like yours are expected to start getting the newer guide release starting in the early fall.

We have a customer communication plan centered on the upcoming guide release, including a message viewable on your cable box and other methods.

Ted Hodgins replied to comment from Paul Palumbo Jr. | September 13, 2011 4:24 PM

http://blog.comcast.com/2010/05/new-...#comment-40446
post #9228 of 9937
Are people still seeing lots of macro blocking and Subscription required messages? I get this issue at least once a day (and by once a day, I mean watching programs I have previously recorded, out of the at max 4 programs I can get watched, ONE or more will have this issue!) - mostly on SyFy and HGTV, but other channels as well. Absolute crap to constantly get this EVERY FRICKING DAY!!!!
post #9229 of 9937
Quote:
Originally Posted by mmatheny View Post

Are people still seeing lots of macro blocking and Subscription required messages? I get this issue at least once a day (and by once a day, I mean watching programs I have previously recorded, out of the at max 4 programs I can get watched, ONE or more will have this issue!) - mostly on SyFy and HGTV, but other channels as well. Absolute crap to constantly get this EVERY FRICKING DAY!!!!

I've always had macro blocking with comcast to some degree. The subscription required messages are less frequent, but when they happen it is for all shows across a several hour period. Been traveling too much to keep track of when it happens.
post #9230 of 9937
Ted keeps parroting this illusion that "As the core guide is now in place, we expect a much quicker deployment and that most all locations should have the next version of the guide with these fixes, improvements and added features by the end of the year."

Nothing has happened since we got the iGuide in March (I think that's when it was). I don't call that quick!

Propaganda, BS, BS, blah, blah, blah.
post #9231 of 9937
Quote:
Originally Posted by mmatheny View Post

Are people still seeing lots of macro blocking and Subscription required messages?

I've been getting lots of macroblocking for a year or so. It was better for a few weeks lately. But seems to be back now.
post #9232 of 9937
Quote:
Originally Posted by CaptainVideoJW View Post
I've been getting lots of macroblocking for a year or so. It was better for a few weeks lately. But seems to be back now.
While I do have to admit that the 52", viewed at about 17', without my glasses looks superb, wearing glasses does bring out some very minor pixelization. Honestly, not too bad. Only very occasional "subscription" messages, and even though I don't watch much of SyFy or HGTV, the wife does...and I'm not getting screamed at...so it's probably OK.

We left Comcast for U-verse in March and came back in May, finding the new guide. This software sucks big time....but I'm not telling you guys anything you don't already know. My inside contact has been in their system for a number of years now, and based on our conversations, it's obvious that their beta testing regimen simply didn't ferrit out a number of significant issues. That's especially so for the SA/Cisco boxes. So...can you blame them for being extra cautious this time around?

BTW: I've noticed that at least two recent sporting events have been shot in 3-D, and I gather that those areas that are fully transitioned to Xfinity have two 3-D channels, ESPN and "Xfinity". The LL World's Series and the US Tennis Championship are those that I happened to see...in standard HD. I don't think the industry yet knows if "glasses-on" 3-D is going to be a real winner; however, manufacturers are locking their development staffs in their labs attempting to develop direct view, 3-D displays. When that happens, HD/3-D will delight and amaze those of us who had "Viewmaster" 3-D viewers as young children. NASCAR or ALMS in 3-D...better than spending the $$ to attend the event...unless you're a direct participant (driver?).

BTW: Anyone else noticed that the current software...including non-DVR boxes takes about 25-30 sec to reliably recognize the remote's IR signals...at any distance over 10' or so? Then, it works normally.

On the guide issues, I think that picking up a 6-pack of patience is the only current (however temporary) solution!!
post #9233 of 9937
Quote:
Originally Posted by RussB View Post
I don't think the NFL RedZone HD channel is on the original list of new channels or the modified list of new channels for upgraded areas.
It looks like it is back on the guide and showing the preview screen on 714 now for this week in HD. No idea what happened last weekend, other than incompetence.
post #9234 of 9937
My History HD channel (658) has been acting up for weeks. Pictures are pixilated, breaking up and sometimes no pictures are all. However the analog channel 58 looks fine. Anybody having the same problem? I live in Sugar Land, Tx.
post #9235 of 9937
Quote:
Originally Posted by LeoDLion View Post

My History HD channel (658) has been acting up for weeks. Pictures are pixelated, breaking up and sometimes no pictures are all. However the analog channel 58 looks fine. Anybody having the same problem? I live in Sugar Land, Tx.

We're on the edge of Maplewood South, and I think both of us get our signal from CC's Fresno headend. We don't watch much of the History Channel, but I happen to be home this PM and I just watched several minutes of 658 and on our bedroom 32", it looked as good as anything on Comcast. Not perfect, but much better than "acceptable."

Do you have more than 1 HDTV? Is 658 acting up on both sets? Have you tried the simple, and occasionally helpful, "master reset"? (Briefly remove the CC STB or DVR's power cord, which will reboot the box.) If that doesn't work, and you do not have a 2nd HDTV to compare it to, you have 2 alternatives:

1. Uninstall the STB or DVR and swap it at a CC storefront
2. Schedule a service call

If you have 2 sets and the problem is on both sets, it's probably an issue with the CC distribution system from Fresno to your block. Most probably an amplifier issue...or just maybe, the cable into your home...but that's doubtful, as it would affect more than just 658.
post #9236 of 9937
Quote:
Originally Posted by LeoDLion View Post

My History HD channel (658) has been acting up for weeks. Pictures are pixilated, breaking up and sometimes no pictures are all. However the analog channel 58 looks fine. Anybody having the same problem? I live in Sugar Land, Tx.

Yeah, that's another channel I see lots of macroblocking on.
post #9237 of 9937
Quote:
Originally Posted by hdguru View Post

While I do have to admit that the 52", viewed at about 17', without my glasses looks superb, wearing glasses does bring out some very minor pixelization. Honestly, not too bad. Only very occasional "subscription" messages, and even though I don't watch much of SyFy or HGTV, the wife does...and I'm not getting screamed at...so it's probably OK.

I don't mean the pixelation on movement - that's definitely compression artifacts and has always happened. I mean macroblocking, where large squares of the image are garbled.
post #9238 of 9937
Has anyone heard about any updates on the fix for the truncated programs? With the TV season starting, this is going to be a huge problem at my house.
post #9239 of 9937
Quote:
Originally Posted by tmart512 View Post

Has anyone heard about any updates on the fix for the truncated programs? With the TV season starting, this is going to be a huge problem at my house.

The problem with truncated recordings is supposed to be fixed in the phase 2 guide, which is scheduled to be deployed between October and the end of the year for most all locations. The schedule starting month has slipped from August to October, but it is still scheduled to be complete for most all locations by the end of the year, which I think is wishful thinking by Comcast's Ted Hodgins. He has stated:

Quote:
Originally Posted by Ted Hodgins View Post

I have mentioned that the initial sites are expected to be CT and MS. I currently expect that we would start having the guide available in those areas in October.

As the core guide is now in place, we expect a much quicker deployment and that most all locations should have the next version of the guide with these fixes, improvements and added features by the end of the year, some areas like yours are expected to start getting the newer guide release starting in the early fall.


The following are workarounds for truncated recordings until DVR users get the software fix in Phase 2:
1) When recording two shows don't start watching a prerecorded show. This can be useful if you are not watching TV.
2) Another workaround is to tune directly to one of the shows being recorded without using the "My Recordings" page. If you do this make sure you finish watching the show by the time the recording ends otherwise the DVR will jump to live TV when the recording ends and you will have to go find the last point where you were watching.
3) Another workaround is to only record one show and watch the other show live or delayed.
4) Another workaround is to only record one show at a time instead of two. This is useful if one show will be repeated later at night or is On Demand.

Each workaround has a problem and you should decide which to use based on the situation. The new Fall TV season will make this problem more annoying because the major broadcast networks do not repeat shows later at night like the cable networks do.
post #9240 of 9937

5) Hard core option: Record two programs and watch previously recorded show(s), being very careful not to press any of the normal DVR controls (FF/REW/PAU/STP). When the recorded show finishes do not press stop, but instead choose List (My DVR), My Recordings and start another recorded show. Continue this cycle until you are through the period of recording two programs at the same time. After doing the Comcast two-step, you can go through your recorded list and delete the programs you watched earlier to clear the needed space for the next night of TV recording/watching. Again, this is the hard core option and certainly bypasses the few actual DVR features that Comcast has brought us over the last 5+ years.

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