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Houston, TX - Comcast / DBS - Page 310

post #9271 of 9889
10/12/11 at 8:51am
Quote:
Originally Posted by CaptainVideoJW View Post

600 to 800 MHz?

Maximum system bandwidth/capacity (So I'm told.)
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Gear mentioned in this thread:

post #9272 of 9889
10/12/11 at 8:56am
Quote:
Originally Posted by RobertWy View Post

Thanks for the questions.

The salesperson said Uverse is 1080 and Comcast is 920. I'm on their web site right now and the quoted price is only good for a short time.

3 Months Free HBO®/Cinemax® offer: Offer ends 1/31/12. U-verse TV customers adding HBO®/Cinemax®. After 3 months, U-verse service(s) will be billed at then existing standard rate(s) unless cancelled by customer.

I was told that the current "deal" is that they would waive the $199 installation fee, give a $100 gift card to cover cancellation fees from Comcast, and potentially give a $150 gift card if I have a friend or relative who is an ATT customer as a referral bonus. He said there was a 30 day tryout period with no cancellation cost, and that the rate was not promotional-would not go up after 3 or 6 months. Comcast told me that their early termination fee prorates for remaining term of the contract-I only have about a month left on my contract, so that wouldn't be much. He is coming back tonight-I plan to ask about the number of streams available house wide, and whether their boxes allow use of external hard drives for extra storage.
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post #9273 of 9889
10/12/11 at 8:59am
Quote:
Originally Posted by RobertWy View Post

Thanks for all that info, hdguru. I hoped you would see this and give us your experience.

Which TV package did you get?

Did it cost you anything to switch to Uverse and then switch back to Comcast video?

As I recall, we got U-v's next to the largest package (U-103?)

No cost to return on U-v's part; however, I think CC wanted to charge me for an install...but I got them to waive it.

BTW: Future hardware and software will support multi-room DVR control and viewing, but there's absolutely no roll out schedule for that feature. Also, as of now, the DVR's still have only 2 tuners.
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post #9274 of 9889
10/12/11 at 9:02am
Quote:
Originally Posted by hdguru View Post

Maximum system bandwidth/capacity (So I'm told.)

Presumably, in Mbps, right?
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post #9275 of 9889
10/12/11 at 9:03am
Quote:
Originally Posted by jruhnke View Post

Presumably, in Mbps, right?

Yes...of course. Sorry!
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post #9276 of 9889
10/12/11 at 9:09am
Quote:
Originally Posted by Shadowbum View Post

...and whether their boxes allow use of external hard drives for extra storage.

Uverse set top boxes are not compatible with external hard drives.



http://www.att.com/esupport/article....id=As6MTmR18XS
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post #9277 of 9889
10/12/11 at 9:16am
Quote:
Originally Posted by jb4647 View Post

I live in West U off of 59 and Weslayan. Like HDguru, I tried Uverse in Jan 2009. The big problem with them is that they limit you to two steams of HD and four streams of standard def for THE WHOLE HOUSE! That means if you are watching an HD program in the living room, only one other person can watch an HD program at the same time. If you've got several HDTVs and several family members that may present a problem.

Also, as I recall, the HD picture quality was inferior to Comcast.

Now if this fiber to the house thing has improved matters then it may be different.

I would ask the Uverse tech point blank how many streams is possible.

Here is a chat session with Uverse.

AT&T product specialists are happy to assist you with your questions. Click below to begin your live text chat.

Chat representatives will not have access to your personal account. This service is provided to you under AT&Ts Terms and Conditions and Privacy Policy.


Info: Hello and welcome to AT&T, my name is Ashley S.. I specialize in setting up new AT&T U-verse service. Please provide me with the complete address where you would like U-verse services connected.

Ashley S.: Hello! How may I assist you today?

you: 4917 holt st bellaire tx 77401

Ashley S.: Thank you for providing me with your address. One moment please while I verify if U-verse is available at your address.

you: Is the quote on the web site before taxes? I assume so.

Ashley S.: Yes, the pricing online is before taxes. Taxes & Surcharges vary by locality according to state and local laws. Taxes vary between 10%-15% depending on the area. I do not have access to prices including taxes.

you: How many HD streams can I watch at one time? I have heard it is two and four for Standard Def.

Ashley S.: The Total Home DVR can record 4 SD programs at a time, or 2 SD and 2 HD at the same time!

you: I am a Comcast customer. I guess there is no way to try your service and switch back to Comcast if I don't like it?

Ashley S.: We have a 30-day money back guarantee that allows you to cancel within the first 30 days of service without incremental termination fees and your cash back on any of the monthly recurring or one-time charges for service. However, you will be responsible for any additional charges including, but not limited to Video On Demand, Pay Per View, international calls, any pay for use feature and non-returned equipment charges.

Ashley S.: Is there a specific bundle you are interested in I can assist you with?

you: What about just watching more than two live HD channels at a time? Is that possible? I have 3 HD TV's and I would like to watch multiple HD channels on each one.

Ashley S.: Yes, you are able to watch more than one HD channel at once, in most places you can watch up to 3 HD channels at once. We offer HD service for an additional $10.00 per month (this will allow every television in your home to have HD channels).

you: I miss Comcast's Picture-in-Picture and it seems Uverse can have up to 4 channels on one TV. Does that mean one TV is limited to watching 3 HD channels at one time?

you: I doubt I would watch more than two HD channels, so it is just curiosity.

Ashley S.: Yes, if you are watching up to 3 HD channels on only one television.

Ashley S.: Let me share some exciting benefits of AT&T U-verse TV. In addition to My Multiview, which allows you choose your favorite channels and watch 4 channels at once, you can also record and play back your shows from any room in your home with Total Home DVR. Plus, you can schedule your recordings and watch hit TV shows on your smartphone with U-verse Mobile.

you: Ok, let's assume I'm watching two HD channels on one HDTV. What limitations are there for my two other HDTV's? Can I watch any two other HD channels on one of the other HDTV's?

Ashley S.: You will be able to watch up to 1 other HD channel on another television.

you: OK. Can I watch one HD channel on the two other TV's, or am I limited to just one HD channel on any TV, which means I can't watch an HD channel on the third TV? Three total, regardless of whether they are on one TV, two TV's, or three TV's?

Ashley S.: There will be 3 HD channels and 1 SD channel which can be streamed at once.

Ashley S.: Are you interested in bundling Internet, television and Voice (home phone)?

Ashley S.: Are there any other questions I can assist you with?

you: No. Thanks. bye.

Ashley S.: Thank you for chatting with AT&T today. It has been a pleasure assisting you. Should you need further assistance, please click on the chat button to chat with us again. AT&T appreciates your business. You may click the "Close" button on the chat window to close this chat. Have a great day!

Chat session has been terminated by the site operator.
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post #9278 of 9889
10/12/11 at 9:57am
Quote:
Originally Posted by RobertWy View Post

Here is a chat session with Uverse.

you: What about just watching more than two live HD channels at a time? Is that possible? I have 3 HD TV's and I would like to watch multiple HD channels on each one.

Ashley S.: Yes, you are able to watch more than one HD channel at once, in most places you can watch up to 3 HD channels at once. We offer HD service for an additional $10.00 per month (this will allow every television in your home to have HD channels).

you: I miss Comcast's Picture-in-Picture and it seems Uverse can have up to 4 channels on one TV. Does that mean one TV is limited to watching 3 HD channels at one time?

you: I doubt I would watch more than two HD channels, so it is just curiosity.

Ashley S.: Yes, if you are watching up to 3 HD channels on only one television.

you: Ok, let's assume I'm watching two HD channels on one HDTV. What limitations are there for my two other HDTV's? Can I watch any two other HD channels on one of the other HDTV's?

Ashley S.: You will be able to watch up to 1 other HD channel on another television.

you: OK. Can I watch one HD channel on the two other TV's, or am I limited to just one HD channel on any TV, which means I can't watch an HD channel on the third TV? Three total, regardless of whether they are on one TV, two TV's, or three TV's?

Ashley S.: There will be 3 HD channels and 1 SD channel which can be streamed at once.

Ashley S.: Are you interested in bundling Internet, television and Voice (home phone)?

Ashley S.: Are there any other questions I can assist you with?

you: No. Thanks. bye.


Her replies are correct to my knowledge. Max 3 HD streams...you can access a total of 3 different HD programs, any combination of live viewing and/or DVR. I was not aware that it was still possible to get an SD channel at the same time...but then...who cares?

It would be a great value if the PQ was equal to Comcast.
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post #9279 of 9889
10/12/11 at 11:22am
One other thing you guys considering Uverse will want to ask them - what happens if I need replacement equipment?

The reason I suggest this? I'll relay what happened to my best friend a week ago Friday during a recent storm. Apparently lightning struck their Uverse router and fried it that Friday afternoon (9/30). He called Uverse (from his cell, since tv/internet/phone all went out with the router) and expected they would send a service person, if not that day, then soon. What they told him was they would have to ship him a new router and that it would arrive on Monday. He asked if he could go somewhere to pick up a new piece of equipment - nope! It had to be shipped. After getting the new router that Monday, internet and phone were immediately restored, but a service call/truck roll was required to get tv back on-line (a coax line splitter in the system was also struck by the storm).

I think the major point of contrast here is that I have the option of going to a Comcast center 5 1/2 days a week (they're only open half day Saturdays I think) to get replacement equipment if I need it - I don't have to have something shipped to me. I also have the option of owning all of my equipment so I don't need to rent anything. With Uverse, I understand you are locked into using Uverse routers and you can't just go to an AT&T store to pickup a replacement (according to my friend's recent experience).

Sadly, it sounds like the storm damaged much more than my friend's Uverse router and cable splitter - his Dune, 360, Windows Home Server and secondary PC still won't connect to his network - we think that the NICs in the devices may have gotten fried. I'll be playing Network Tech this weekend trying to troubleshoot everything.
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post #9280 of 9889
10/12/11 at 3:50pm
Quote:
Originally Posted by hdguru View Post

Her replies are correct to my knowledge. Max 3 HD streams...you can access a total of 3 different HD programs, any combination of live viewing and/or DVR. I was not aware that it was still possible to get an SD channel at the same time...but then...who cares?

It would be a great value if the PQ was equal to Comcast.

It almost seems like Comcast is trying to catch up with all the bells and whistles that U-verse has; caller-id on the screen, remote dvr programming, extra HD channels, etc. But I priced a couple of packages that had the channels I am paying for now (not including the new HD channles Comcast is promising) and after the first year, the price was more than what I am paying Comcast now.

I am not going to sign up for anything that costs more than what I am paying Comcast now.

And I won't pay for less PQ either.
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post #9281 of 9889
10/13/11 at 3:58pm
Quote:
Originally Posted by logman View Post

greedy, lying, incompetent bass turds

+10
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post #9282 of 9889
10/13/11 at 7:05pm
Quote:
Originally Posted by RobertWy View Post


Here is a chat session with Uverse.

AT&T product specialists are happy to assist you with your questions. Click below to begin your live text chat.

Chat representatives will not have access to your personal account. This service is provided to you under AT&Ts Terms and Conditions and Privacy Policy.

Info: Hello and welcome to AT&T, my name is Ashley S.. I specialize in setting up new AT&T U-verse service. Please provide me with the complete address where you would like U-verse services connected.

Ashley S.: Hello! How may I assist you today?

you: 4917 holt st bellaire tx 77401

Ashley S.: Thank you for providing me with your address. One moment please while I verify if U-verse is available at your address.

you: Is the quote on the web site before taxes? I assume so.

Ashley S.: Yes, the pricing online is before taxes. Taxes & Surcharges vary by locality according to state and local laws. Taxes vary between 10%-15% depending on the area. I do not have access to prices including taxes.

you: How many HD streams can I watch at one time? I have heard it is two and four for Standard Def.

Ashley S.: The Total Home DVR can record 4 SD programs at a time, or 2 SD and 2 HD at the same time!

you: I am a Comcast customer. I guess there is no way to try your service and switch back to Comcast if I don't like it?

Ashley S.: We have a 30-day money back guarantee that allows you to cancel within the first 30 days of service without incremental termination fees and your cash back on any of the monthly recurring or one-time charges for service. However, you will be responsible for any additional charges including, but not limited to Video On Demand, Pay Per View, international calls, any pay for use feature and non-returned equipment charges.

Ashley S.: Is there a specific bundle you are interested in I can assist you with?

you: What about just watching more than two live HD channels at a time? Is that possible? I have 3 HD TV's and I would like to watch multiple HD channels on each one.

Ashley S.: Yes, you are able to watch more than one HD channel at once, in most places you can watch up to 3 HD channels at once. We offer HD service for an additional $10.00 per month (this will allow every television in your home to have HD channels).

you: I miss Comcast's Picture-in-Picture and it seems Uverse can have up to 4 channels on one TV. Does that mean one TV is limited to watching 3 HD channels at one time?

you: I doubt I would watch more than two HD channels, so it is just curiosity.

Ashley S.: Yes, if you are watching up to 3 HD channels on only one television.

Ashley S.: Let me share some exciting benefits of AT&T U-verse TV. In addition to My Multiview, which allows you choose your favorite channels and watch 4 channels at once, you can also record and play back your shows from any room in your home with Total Home DVR. Plus, you can schedule your recordings and watch hit TV shows on your smartphone with U-verse Mobile.

you: Ok, let's assume I'm watching two HD channels on one HDTV. What limitations are there for my two other HDTV's? Can I watch any two other HD channels on one of the other HDTV's?

Ashley S.: You will be able to watch up to 1 other HD channel on another television.

you: OK. Can I watch one HD channel on the two other TV's, or am I limited to just one HD channel on any TV, which means I can't watch an HD channel on the third TV? Three total, regardless of whether they are on one TV, two TV's, or three TV's?

Ashley S.: There will be 3 HD channels and 1 SD channel which can be streamed at once.

Ashley S.: Are you interested in bundling Internet, television and Voice (home phone)?

Ashley S.: Are there any other questions I can assist you with?

you: No. Thanks. bye.

Ashley S.: Thank you for chatting with AT&T today. It has been a pleasure assisting you. Should you need further assistance, please click on the chat button to chat with us again. AT&T appreciates your business. You may click the "Close" button on the chat window to close this chat. Have a great day!

Chat session has been terminated by the site operator.

It also depends how far you are away from the VRAD (the box on the street). I was too far from it so was limited to ONE HD stream! Don't care about the # of SD streams because I have no SD TV's.

Right now with Comcast I have two HD boxes and can watch/record 4 HD programs at the same time.

This is a technical limitation AT&T needs to overcome in order to succeed. I wonder of fios has the same issue?
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post #9283 of 9889
10/14/11 at 8:26am
I doubt FiOS has the same limitations... it's fiber all the way into your home. I've got FiOS internet but for some stupid reason they don't offer their TV service in the Houston area.

edit: And that chat posting, the customer didn't have a clear understanding of how Uverse works, and the uverse employee did a horrible job of explaining it. You have to think of it as one pipeline with X amount of bandwidth, you can watch however you want within that amount of bandwidth.
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post #9284 of 9889
10/17/11 at 7:20pm
Hey guys...

Longtime lurker...first time poster...
I still get random Subscription Required messages that last a couple of minutes at a time. I called Ceton Customer Service support and they said they were working on it with a Comcast engineer but no word on when it will be fixed. Anyone else hear anything different?

Thanks.
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post #9285 of 9889
10/17/11 at 11:25pm
Quote:
Originally Posted by gr8177063 View Post

Hey guys...

Longtime lurker...first time poster...
I still get random Subscription Required messages that last a couple of minutes at a time. I called Ceton Customer Service support and they said they were working on it with a Comcast engineer but no word on when it will be fixed. Anyone else hear anything different?

Thanks.

The software patch that Comcast is working on "may" fix this, but there is no mention of Ceton. Comcast is scheduled to deploy it this year. Click the following link for more information on the patch and schedule.

http://www.avsforum.com/avs-vb/showt...4#post21039514
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post #9286 of 9889
10/19/11 at 10:38am
Has anyone received any suspicious letters claiming they were being billed incorrectly and their rate was about to go up?

I received a similar letter yesterday with a strange 1-877 number on it. I called the regular Houston Comcast number and confirmed that I was not being billed incorrectly.

This looks like a very polished phishing attempt. It's on xfinity letterhead. The number is 1-877-395-5391.
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post #9287 of 9889
10/19/11 at 1:32pm
The following post is from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog:

http://blog.comcast.com/2010/05/new-...ble-boxes.html

The Software Patch for the new Guide S25 is starting to be delivered in the Houston/Galveston area based on set-top box type.

Quote:


I wanted to provide a schedule update for the software patch that I have been referencing here on Comcast Voices.

We are starting to deliver this software patch to our Houston and Galveston area customers in Texas starting overnight tonight and through next week.

Customers in this area of TX with the Cisco RNG 150 and 150N cable boxes are expected to have these fixes in place on Thursday, October 20. The remaining cable boxes in this area of TX are scheduled for next week with all boxes in this area receiving the patch update by the end of the month.

We should have a deployment schedule for CT and MS soon and will add that information here as soon as it is confirmed.

Some of the significant customer-impacting items addressed in this software patch include:

1. Truncated DVR Recordings - Some customers are experiencing DVR recordings that end early or are being significantly cut off

2. Not Authorized message on a HD Channel - Some customers may have seen a Not Authorized overlay occasionally on authorized HD channels that they are in fact authorized to watch. These Not Authorized incidences have been dramatically reduced.

3. Pass Through available as a HD resolution option via the HD Wizard screen.

To activate Pass Through after the software patch, please follow the steps below:

If you have a HD box and an HDTV set you can now set your HD box to pass through channels in the HD format that they are being delivered..

First, go through the HD Wizard to select all settings:

1. Make sure that the set-top box is powered OFF, but is still plugged into an active power outlet and connected to the HDTV using the proper connectors (HDMI or Component for an HDTV; Composite, RF, or S-Video for an SDTV).

2. Turn the TV on.

3. With the set-top box powered OFF, use your Comcast remote control and simply press HD ZOOM. Or, you may have to press the (Menu or Guide) + Info buttons on the front of the set-top box at the same time. The HDTV Setup Wizard screen appears.

4. The HDTV Setup Wizard will prompt you to select Standard Definition (SDTV) Mode or High Definition (HDTV) Mode. Select the High Definition mode, then follow the instructions on the screen by selecting 'A' to start.

5. Choose 'B' for the Advanced Setup Mode. Choosing the Advanced Setup mode allows you to save all the HDTV picture formats so that you can easily toggle between the different formats while watching TV.)

Press A or B to select the type of TV screen you have - either a standard-screen TV (4:3) or a wide-screen TV (16:9).

Follow the on-screen instructions to select your picture formats. If you see a black screen, do not press SELECT. Press again to view the next screen format.

3. Press SELECT to toggle between the Save and Remove options, or press 'B' to see how the next format looks on your TV screen.

4. After saving the picture formats, press EXIT. The setup is complete.

5. Press POWER to begin watching TV.

The User Settings on your cable box also need to be adjusted in addition to the HD Wizard settings that were just completed. This allows you to adjust your video settings to pass-thru.

1. To access user settings, turn OFF your set-top box; it will remain in standby mode.

2. Press GUIDE on your remote while the set-top box is in standby mode. OR press Channel Up + Channel Down simultaneously on the front panel of the set-top box.

3. From here you can set up your video settings and resolution output.
Video Settings - Configure the settings to your TV type. 4:3 Letterbox, 4:3 PAN/SCAN or 16:9 wide-screen.
Resolution Output - Configure the HDMI/YPbPr output to Pass Thru.

4. Use the arrow button on your remote to select the Pass Thru option.

Press POWER to begin watching TV. One way to be sure that these steps were completed correctly is to tune to HBO HD or CNN HD and the resolution display should be in 1080i. Tune to ESPN HD and the resolution display should be in 720p. Turn to CNN?s standard definition channel and the resolution display should be in 480i.

On some cable boxes, the resolution display will appear on the front panel LED.

Ted Hodgins replied to comment from Ted Hodgins | October 19, 2011 3:22 PM

http://blog.comcast.com/2010/05/new-...#comment-40922
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post #9288 of 9889
10/19/11 at 4:37pm
The following posts are from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog:

http://blog.comcast.com/2010/05/new-...ble-boxes.html

The fix for the RNG 200 audio problems is NOT in the Software Patch. It will be in a future release.

Quote:


Hey Ted,

I noticed or should I say didn't notice in your list of fixes anything about the sound issue I have been having for over a year. Last time I checked in with you, you told me a fix was available and would be sent out with the next round of updates. Please tell me this fix will be coming soon. I have already dealt with this for over a year.

Thanks,

Scott

Scott Peters | October 18, 2011 3:03 PM

http://blog.comcast.com/2010/05/new-...#comment-40916

Quote:


Hello Mr. Peters and thanks for your question.

There is a confirmed Cisco firmware fix for the audio issue that you are having on the RNG 200. Unfortunately that fix did not make it into the software patch now being delivered.

That specific audio fix is slated for correction in a future release (one that includes additional firmware fixes) that is now targeted for mid -2012. These firmware changes, the My DVR Manager feature and the interactive TV applications are scheduled to be rolled out then.

Ted Hodgins replied to comment from Scott Peters | October 19, 2011 4:18 PM

http://blog.comcast.com/2010/05/new-...#comment-40925
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post #9289 of 9889
10/20/11 at 3:58am
Quote:
Originally Posted by RussB View Post

The following posts are from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog:

http://blog.comcast.com/2010/05/new-...ble-boxes.html

The fix for the RNG 200 audio problems is NOT in the Software Patch. It will be in a future release.

That sucks.
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post #9290 of 9889
10/21/11 at 1:23pm
The following post is from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog:

http://blog.comcast.com/2010/05/new-...ble-boxes.html

The RNG 200 & 200N cable boxes in the Houston and Galveston area are scheduled to get the software patch on Monday morning, October 24, 2011.

Quote:


The RNG 200 and RNG 200N cable boxes in the Galveston and Houston areas are scheduled to get this software patch on Monday morning, October 24th.

The remaining cable boxes in this area of TX are scheduled for next week with all boxes in this area receiving the patch update by the end of the month. We should have a deployment schedule for CT and MS (and other areas) soon and will add that information here as soon as it is confirmed.

Ted Hodgins replied to comment from Ted Hodgins | October 21, 2011 11:27 AM

http://www.avsforum.com/avs-vb/showt...0#post21106730
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post #9291 of 9889
10/24/11 at 9:42am
Quote:
Originally Posted by RussB View Post

The following post is from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog:

http://blog.comcast.com/2010/05/new-...ble-boxes.html

The RNG 200 & 200N cable boxes in the Houston and Galveston area are scheduled to get the software patch on Monday morning, October 24, 2011.

Do we have to do anything to get the patch?
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post #9292 of 9889
10/24/11 at 10:14am
Quote:
Originally Posted by RobertWy View Post

Do we have to do anything to get the patch?

Should be sent down the line by Cc, without anything on your part.
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post #9293 of 9889
10/24/11 at 3:27pm
The following post is from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog:

http://blog.comcast.com/2010/05/new-...ble-boxes.html

The Scientific Atlanta (SA) 8000 and SA 8300 cable boxes in the Houston and Galveston area are scheduled to get the software patch on Tuesday morning, October 25, 2011. Note: The software patch started downloading on my SA8300 HD DVRs at 2:35 am Tuesday morning and took 10-15 minutes to load.

Quote:


The Scientific Atlanta (SA) 8000 and SA 8300 cable boxes in the Galveston and Houston areas are scheduled to get this guide software patch on Tuesday morning, October 25th.

The remaining cable boxes in this area of TX are scheduled for this week with all boxes in this area receiving the patch update by the end of the month.

We should have a deployment schedule for CT and MS (and other areas) soon and will add that information here as soon as it is confirmed.

Ted Hodgins replied to comment from Ted Hodgins | October 24, 2011 3:55 PM

http://blog.comcast.com/2010/05/new-...#comment-40955
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post #9294 of 9889
10/25/11 at 12:47pm
The following post is from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog:

http://blog.comcast.com/2010/05/new-...ble-boxes.html

The Cisco RNG 100 cable boxes in the Houston and Galveston area are scheduled to get the software patch on Wednesday morning, October 26, 2011.

Quote:


The Cisco RNG 100 cable boxes in the Galveston and Houston areas are scheduled to get this guide software patch on Wednesday morning, October 26th.

The remaining cable boxes in this area of TX are scheduled to receive the the patch update by the end of the month.

We should have a deployment schedule for CT and MS (and other areas) soon and will add that information here as soon as it is confirmed.

Ted Hodgins replied to comment from Ted Hodgins | October 25, 2011 11:52 AM

http://blog.comcast.com/2010/05/new-...#comment-40962
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post #9295 of 9889
10/25/11 at 4:43pm
Quote:
Originally Posted by RussB View Post

Note: The software patch started downloading on my SA8300 HD DVRs at 2:35 am Tuesday morning

Mine also updated sometime this morning. Are we tracking the update via software version?

Mine says S25p3.1109.r-27
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post #9296 of 9889
10/25/11 at 7:09pm
Quote:
Originally Posted by CaptainVideoJW View Post

Mine also updated sometime this morning. Are we tracking the update via software version?

Mine says S25p3.1109.r-27

Mine is the same as that
FLASH: S25p3.1109.r-27 8300
App(s): SCI VODMOD v0621 P
S25 v3.0.25
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post #9297 of 9889
10/26/11 at 7:09am
"2. Not Authorized message on a HD Channel - Some customers may have seen a Not Authorized overlay occasionally on authorized HD channels that they are in fact authorized to watch. These Not Authorized incidences have been dramatically reduced."
How about eliminating them all together, Comcast!?!?!?!?!? What's wrong with your fricking network??
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post #9298 of 9889
10/26/11 at 2:36pm
The following post is from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog:

http://blog.comcast.com/2010/05/new-...ble-boxes.html

Software Patch Schedule for parts of Texas, Louisiana and Mississippi

Quote:


Thanks for your continued patience as we continue to roll out a guide software patch that addresses a lot of the customer-facing issues.

TEXAS UPDATE:

The remaining cable boxes (SA 3250 and SA 4250) in the Galveston and Houston areas are scheduled to get this guide software patch on Thursday morning, October 27th.

In addition the following areas are currently scheduled to get this guide software patch on Thursday morning, November 3.

LOUISIANA: Monroe, Richwood, Calhoun, Choudrant, Collinston, Downsville, Eros, Sterlington and West Monroe

MISSISSIPPI: Bolton, Brandon, Canton, Clinton, Edwards, Flora, Florence, Madison, Pelahatchie, Puckett, Raymond, Ridgeland, Star, Terry, Tougaloo, Utica, Whitfield, Jackson, Pearl, Richland, Flowood and Byrum

Ted Hodgins replied to comment from Ted Hodgins | October 26, 2011 3:58 PM

http://blog.comcast.com/2010/05/new-...#comment-40972
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post #9299 of 9889
10/26/11 at 3:33pm
So now when we gonna get the new HD channels? Been waiting patiently here in 77005.
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post #9300 of 9889
10/27/11 at 8:34am
New software patch? That explains why my "jump back" button hasn't been working, they "fixed" it. Guess a reboot is in order. Been meaning to but I'm always watching something when I realize it's no longer working.

On the bright side, I just got another notice that I need to get digital equipment or my basic channels will disappear... by 11/23. The last notice said the end of August so they're right on target for pushing it back to the middle of next year.

Lying, greedy, incompetent... It's Comcastic... It's fun to do xfinity.
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