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Houston, TX - Comcast / DBS - Page 313

post #9361 of 9937
Quote:
Originally Posted by cuzzin View Post

It allows the cable box to pass the native resolution of a channel through to your receiver/television. With 1080i selected, for instance, 720p HD channels are being upconverted to 1080i rather than being output as 720p.

All I care about is whether an HD channel displays in 16:9 format. And I get that without pass-through. I have ONLY 1080i selected in the setup. SD channels display with the black bars on each side. Some SD channels display with black bars on all four sides.

Maybe my setup is different from others. I have all my inputs (PS/3, DVD player, and cable set top box, going into my Sony a/v receiver. Maybe it is doing something to the signal it sends to my TV.
post #9362 of 9937
Quote:
Originally Posted by cuzzin View Post

Well it sounds like pass through isn't working for you either then. Can anyone confirm that pass through is working for them?

It's working for me on my RNG-200. I'm getting 1080i, 720p, 480i, and 480p. At first I had some problems (480i only), but then I realized I wasn't doing the second half where you set it to pass-through. Russ B posted the instructions a few pages back - make sure you do both parts.
post #9363 of 9937
Quote:
Originally Posted by erikstormtrooper View Post

It's working for me on my RNG-200. I'm getting 1080i, 720p, 480i, and 480p. At first I had some problems (480i only), but then I realized I wasn't doing the second half where you set it to pass-through. Russ B posted the instructions a few pages back - make sure you do both parts.

I still don't understand. What does it mean to display 720p, for instance? If an HD channel is 720p and if I use 1080i instead, what am I missing?
post #9364 of 9937
Look at the specification for your HDTV - the native resolution is probably 1080p, 720p, or (if you have an older set) 1080i.

HD programs are broadcast in 720p or 1080i. If you have a BluRay player or another device (computer, PS3, Xbox 360, ...) - you should be able to get 1080p from those boxes.

If there is a difference between the resolution of the input video and your HDTVs native resolution, then a conversion is required - either in the HDTV or in the cable box.

Each conversion introduces a (small) loss of video quality - so it's something you should avoid, if you want to get the best quality video image.

"Pass-through" mode tells the cable box to do any conversion - and instead pass each video through at the broadcast resolution - and let your HDTV handle the conversions. This avoids an unnecessary conversion - and when conversions are needed, your HDTV can do it (which may do a better job than the cable box).

For more information on the different resolutions, go to en.wikipedia.org and search for 720p or 1080p.

Or you can set the cable box to only output the native resolution for your HDTV - and let the cable box do all of the conversions for you.
post #9365 of 9937
Anyone else have no shows record on Monday night (11-14-11) between 9 and 10 pm. I was watching a prerecorded show until 9:50 pm and then I deleted it when it finished. The two shows that were supposed to record were not in the My Recordings List. They were still in the Scheduled Recordings List. They stayed in the Scheduled Recordings List until the recording time had past and then they disappeared. During the scheduled recording time, the front panel indicated two shows were recording. When I switched to channel 13 the Diane Sawyer Special about Gabby Giffords, it had a Not Authorized message. When I swapped to the other channel that should have recorded it was blank. I have 3 SA 8300 HD DVRs and none had recordings during that time. Shows recorded before 9 and after 10 pm.
post #9366 of 9937
Quote:
Originally Posted by erikstormtrooper View Post

It's working for me on my RNG-200. I'm getting 1080i, 720p, 480i, and 480p. At first I had some problems (480i only), but then I realized I wasn't doing the second half where you set it to pass-through. Russ B posted the instructions a few pages back - make sure you do both parts.

Weird.

My Toshiba HDTV can display what resolution the picture is. When I checked channel 613 and several other HD channels, they all showed as 720p. Then I switched to my PS/3 and the TV said it was 1080p, which I expeced. So I switched back to my RNG200 and the TV said the picture was in 1080i format. But it also said the SD channels were in 1080i format. Since my RNG200 is set for 1080i format only with no pass-through, I guess that is understandable.

But I can't figure out why all the channels were showing as 720p before I tried the PS/3.
post #9367 of 9937
613 is ABC & any ABC/Disney/ESPN station is going to be 720p. Try 611/CBS, They should be 1080i.
post #9368 of 9937
The following posts are from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog:

http://blog.comcast.com/2010/05/new-...ble-boxes.html

More informtion about the Not Authorized messages.

Quote:


I randomly recieved a call from Corporate and I spoke to Maurice Chandler an Executive Support Specialist tonight and he informed me my area which is the Toms River New Jersey serving area that the patch that your speaking of will be rolled out November 29th.

In regards to the cablecard and Moxi issue, Maurice already suggested that and I've already spoken to the manufacturer and have been told that it's an issue only Comcast can solve. I've already had tech support reassign the card its conditional access permissions but the issue continues. It sounds like the same issue thats affecting the RNG boxes. Has anyone figured out what the cause of the "not authorized" message for the RNG boxes?

Mike Wolf replied to comment from Ted Hodgins | November 10, 2011 8:59 PM

http://blog.comcast.com/2010/05/new-...#comment-41141

Quote:


Hello Mr. Wolf.

I think that once you get the software patch you will see significantly reduced occurrences of the Not Authorized message. With this patch, our lab and field testing show that the issue typically can take a very large number of channel tunes before the issue appears. A channel change will remove the Not Authorized banner. To completely resolve this issue (it?s a race condition) requires some firmware fixes from Cisco and we plan to have those firmware fixes in place by mid-2012.

Ted Hodgins replied to comment from Mike Wolf | November 16, 2011 11:51 AM

http://blog.comcast.com/2010/05/new-...#comment-41193
post #9369 of 9937
The following posts are from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog:

http://blog.comcast.com/2010/05/new-...ble-boxes.html

See the underlined section for more information about Pass Through.

Quote:


Hi

I live in Naples, FL, 34105. Could you tell me when I could expect the software upgrade? I have the Cisco RNG 150.

I really would like to have the pass through option for HD resolutions again. Is the pass through issue set top box related only? or does every box limited to 1080i and 480i? If there are other boxes I can use to have this option, I have no problem swapping the RNG 150 for a different make or model

Thanks

Jason Tomassetti | November 12, 2011 4:03 PM

http://blog.comcast.com/2010/05/new-...#comment-41159

Quote:


Hello Mr. Tomassetti and thanks for visiting Comcast Voices.

Your area of Florida is currently scheduled to receive the software patch by the end of the year. I will be able to update specific information as each area gets confirmed. All of our SA-Cisco customers will be getting this software patch.

The plan is to get the software patch to the majority of our Cisco-SA customers this year.

The HD Pass Through option is included in this software patch and would be available on all HD set top boxes.

When enabled by the customer, the HD Pass Through will automatically pass through the resolution of the channel that you are viewing, whether it is delivered in 480p, 480i, 720p or 1080i. Right now the guide upconverts or downconverts all HD programs to a single resolution (either 1080i or 720p). This Pass Through feature works best using component cables.

While 1080i is more prevalent, 720p is the preferred delivery and viewing format for some broadcast and cable networks including Fox/FX/Fox Sports, ABC/Disney/ESPN, A&E, MLB Network and some others.


Ted Hodgins replied to comment from Jason Tomassetti | November 16, 2011 1:42 PM

http://blog.comcast.com/2010/05/new-...#comment-41195
post #9370 of 9937
The following posts are from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog:

http://blog.comcast.com/2010/05/new-...ble-boxes.html

This is the first time Ted specified June 2012 instead of mid 2012 for the next release, see underlined section.

Quote:


Hi Ted,

Just wondering if you had a tentative time for an update in Carroll County, MD in the 21784 area. Also - do you think the update that will bring us the myDVR capabilities where you can schedule the DVR remotely will be sometime May-June 2012? Just trying to get an idea about when to expect it - I look forward to having that feature.

Thanks!

Chris R. | November 15, 2011 9:23 PM

http://blog.comcast.com/2010/05/new-...#comment-41187

Quote:


Hello Chris R and thanks for your question. The plan is to get this software patch to the majority of our Cisco-SA customers this year.

Our current schedule has the software patch going to your area of Maryland in early 2012. We are working to bring that date in closer.

I will be able to update specific information as each area gets confirmed. All of our SA-Cisco customers will be getting this software patch.

The next release which will include the myDVR capabilities, Caller ID to the TV and other features is expected to be widely available starting by June 2012. The team is also working to deliver that product sooner. Thanks again for taking the time to post.

Ted Hodgins replied to comment from Chris R. | November 16, 2011 2:29 PM

http://blog.comcast.com/2010/05/new-...#comment-41199
post #9371 of 9937
I have tried to get pass thru to work (8300HD/HDMI) and, to coin an anti phrase, it just doesn't. I did both steps one and two and either still get everything in 1080i or, if I turn the box off and then on it starts showing 480i for HD channels. I tried activating all formats or just 1080i and 720p. The 8300hd shows what is being output on its display but it doesn't change on the fly when you move from CBS to Fox for example. I know I used to be able to do pass thru before this entire guide "upgrade". But not now. Any suggestions?
post #9372 of 9937
Quote:
Originally Posted by jqmn View Post

I have tried to get pass thru to work (8300HD/HDMI) and, to coin an anti phrase, it just doesn't. I did both steps one and two and either still get everything in 1080i or, if I turn the box off and then on it starts showing 480i for HD channels. I tried activating all formats or just 1080i and 720p. The 8300hd shows what is being output on its display but it doesn't change on the fly when you move from CBS to Fox for example. I know I used to be able to do pass thru before this entire guide "upgrade". But not now. Any suggestions?

This post says it works best with component cables. Which means I'm not going to use it; I use all HDMI.

http://www.avsforum.com/avs-vb/showt...6#post21221406
post #9373 of 9937
Yes, it seems they still need to fix pass-through for HDMI users.
post #9374 of 9937
Quote:
Originally Posted by knickers93 View Post

In the Clear Lake area. No UHD channel working here.

Tried connecting DTA box for one of my old TVs. Comcast message said no new equipment can be connected until further notice.

Got UHD on 675 in Dickinson
post #9375 of 9937
What is the ETA on these channel lineup upgrades? I'm in 77079 and have gotten nothing yet, other than odd DVR box errors for the last 6 months.

It seems clear that they are doing a band-aid approach to the Houston market rather than doing things the right way. Problem is, Comcast still has the best HD picture and internet speed
post #9376 of 9937
Quote:
Originally Posted by Patfantx View Post

What is the ETA on these channel lineup upgrades? I'm in 77079 and have gotten nothing yet, other than odd DVR box errors for the last 6 months.

It seems clear that they are doing a band-aid approach to the Houston market rather than doing things the right way. Problem is, Comcast still has the best HD picture and internet speed

They are promising to have every area upgraded by year's end; however, I wouldn't make book on that. Lots of different technology to deal with in these broad areas (mostly south of I-10W and south of I-45S).
post #9377 of 9937
Does anybody in the 77019 zip code have their updated channels yet? I have been to Comcast website and entered in my address for a channel lineup and it list that we should have all of the new channels. But I have not seen them show up yet. Anybody else have this problem?
post #9378 of 9937
Quote:
Originally Posted by lugnut1012 View Post

Does anybody in the 77019 zip code have their updated channels yet? I have been to Comcast website and entered in my address for a channel lineup and it list that we should have all of the new channels. But I have not seen them show up yet. Anybody else have this problem?

I live in Bellaire (77401) and I don't have all the new channels yet, even though the lineup shows them. I don't think you can rely on the lineup.
post #9379 of 9937
Quote:
Originally Posted by RobertWy View Post

I live in Bellaire (77401) and I don't have all the new channels yet, even though the lineup shows them. I don't think you can rely on the lineup.

I've been promised (77096) by an insider that it will come by year's end. So many subscribers on various original systems starting with Gulf Coast Cable, Columbia Cable, etc. Also, they've not had good response from subscribers with cable ready sets...who have not ordered nearly enough DTA's. They don't want the phone system to melt when a bunch of their sets get snowbound when they cut all analog.

This requires at least 2 6-packs of patience!!
post #9380 of 9937
Pass through is not functioning for my 8300HDC via HDMI either.

it outputs just 480i, though it lights up the HDTV light on the cable box. ha!
post #9381 of 9937
I'm having a strange problem with the SA 8300 DVR. When I record "Fringe" from Fox HD (ch 609) the playback is an inset, letterboxed picture. It looks to me like a 480 line picture doubled to 960 and played back at 1080 lines. No problem with HD record/playback on other channels.

Any idea on what is causing this?
post #9382 of 9937
Quote:
Originally Posted by cosmoxl View Post

Pass through is not functioning for my 8300HDC via HDMI either.

it outputs just 480i, though it lights up the HDTV light on the cable box. ha!

If you want pass through, try it with component cables, see the linked post:

http://www.avsforum.com/avs-vb/showt...6#post21221406
post #9383 of 9937
Quote:
Originally Posted by echack View Post

I'm having a strange problem with the SA 8300 DVR. When I record "Fringe" from Fox HD (ch 609) the playback is an inset, letterboxed picture. It looks to me like a 480 line picture doubled to 960 and played back at 1080 lines. No problem with HD record/playback on other channels.

Any idea on what is causing this?

I don't think it's your 8300...this time. I've noted that 26 has been having some issues with their HD network feed from FOX and a number of programs have been broadcast "letterboxed". Depending upon when you are recording "Fringe," 26 may be recording it from the network feed and playing it at a different time. It could be that they have limited HD inputs into their server and if they need to downlink and record more HD programs than they have inputs...some must be recorded in SD.

I know the CE at 26 and will contact him...as I've seen some of this going on during live football games. Just FYI: FOX's HD network feed to their affiliates is in a different format than everyone else, which can cause some of these issues. If you want more info on this topic, PM me.
post #9384 of 9937
We live in 77096 and got a big postcard over the weekend heralding the coming new channels and urging subscribers to order their DTA's NOW!! I think we'll be lucky to get the upgrade by 1/1, but then...I've gotten a bit skeptical about Comcast's infinitely flexible update schedule.

As one buzzard commented to another as they circled, looking down at possible prey: "Patience my a_s, I'm going to kill something!"
post #9385 of 9937
The following posts are from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog:

http://blog.comcast.com/2010/05/new-...ble-boxes.html

See links (in bold) to Ted Hodgins' video about new guide features and AnyRoom DVR Guide features

Quote:
Originally Posted by Mike Wolf View Post

Hey Ted, I came across a blog entry from a few months ago and might I say you should be on camera more often

http://blog.comcast.com/2010/01/new-...ven-better.htm

So when will us SA/Cisco customers be able to enjoy the new features shown in the video I linked?

Mike Wolf | November 19, 2011 6:32 PM

http://blog.comcast.com/2010/05/new-...#comment-41237


Quote:
Originally Posted by Ted Hodgins View Post

Hello again Mr. Wolf. Wow. That video is from the archives, January 2010! Almost all of those features (and many more) showcased in that video are actually already available to our AnyRoom DVR customers in a brand new guide in two SA-Cisco markets in Florida.

A sneak peak of that new guide is available at the link below:

http://www.xfinity.com/onscreenguide2

Additional SA-Cisco locations are also scheduled to have this new guide available this year and into next. I don't currently have a date or additional details for your area of NJ that I can share just yet.

Ted Hodgins replied to comment from Mike Wolf | November 21, 2011 2:26 PM

http://blog.comcast.com/2010/05/new-...#comment-41257
post #9386 of 9937
The following posts are from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog:

http://blog.comcast.com/2010/05/new-...ble-boxes.html

The HD Pass Through feature works with component cables, but has inconsistent and mixed results using HDMI cables with different TV sets and different cable boxes, see underlined section.

Quote:


I need HDMI pass through for my SA 8300HDC to attach it to a Logitech Revue. From the comments below, it appears as though this will be an update coming in the future??? When will I be able to use HDMI pass through in our area - 21804?

After reading the comments, I now understand why I receive an abundance of "not authorized" messages... hopefully these will go away too!

K Carey | November 19, 2011 9:06 AM

http://blog.comcast.com/2010/05/new-...#comment-41233

Quote:


Hello K. Carey and thanks for visiting Comcast Voices.

Our current schedule has the software patch going to your area of Maryland in early 2012. We are working to bring that date in closer.

The HD Pass Through feature was one that was in the previous guide and is now re-introduced in this software patch. With this patch, we have seen no issues when using component cables and following the steps outlined below to activate the HD Pass Through feature. Currently we have experienced inconsistent and mixed results using HDMI cables with different TV sets and different cable boxes.

This is unfortunate as we know a lot of our customers have a set up like yours or have HDMI connections built in behind walls for larger mounted TV sets. The HDMI issue is scheduled to be addressed in a future release.


You should see significant reduction of the Not Authorized messages once you get the software patch. With this patch, our lab and field testing show that the issue typically can take a very large number of channel tunes (in the thousands) before the issue appears. A channel change will remove the Not Authorized banner. To completely resolve this issue (it is a race condition) requires some firmware fixes from Cisco and we plan to have those firmware fixes in place by mid-2012.

Here are the steps to activate HD Pass Through (once you have the patch):

The HDTV Setup Wizard allows you to select HDTV picture formats using an Easy or Advanced Setup mode.

1. Turn the set-top box power OFF, but make sure it is still plugged into an active power outlet.
2. Turn the TV ON.
3. Press HD ZOOM button on your remote. The HDTV Setup Wizard screen should appear. If this does not occur, press the Menu or Guide + Info buttons on the front of the set-top box at the same time.
4. Press the yellow A key on the silver Comcast remote control to start the setup.
5. You will then be prompted to press for A for Easy Setup Instructions or B for Advanced Setup Instructions. Select B.

The Advanced Setup Instructions allow you to choose from all available picture formats so you can have the set-top box automatically pass-thru the specific HD resolution of the currently tuned channel. After following the steps above for the HDTV Setup Wizard, press B for your widescreen 16:9 TV and then follow the on-screen instructions to select each of the picture formats.

The settings on your set-top box also need to be adjusted to ensure the correct resolution output for the channel you are watching.

1. Turn the set-top box power OFF, but make sure it is still plugged into an active power outlet.
2. Press Guide on your remote, or press the Channel Up and the Channel Down buttons simultaneously on the front panel of the set-top box.
3. Use the arrow buttons on your remote to adjust the video settings and resolution output.
Video Settings - Configure the settings to your TV type. 4:3 Letterbox, 4:3 PAN/SCAN or 16:9 Wide-screen.
Resolution Output - Configure the HDMI/YPbPr out to Pass Thru.
4. Press POWER to begin watching TV with your new settings.

Ted Hodgins replied to comment from K Carey | November 21, 2011 2:03 PM

http://blog.comcast.com/2010/05/new-...#comment-41255
post #9387 of 9937
The following quote is an excerpt from Comcast's Ted Hodgins "New Guide for Scientific Atlanta Cable Boxes" blog:

Quote:
Originally Posted by Ted Hodgins View Post

If you want to verify that you have the software patch, you can check the version on your cable box. Using the silver Comcast remote control, press the Menu button twice, then select Setup, then Cable Box Set Up. Arrow down to Configuration and select the "Select to Display" button.

The line at the top should begin with 'S25p3' and end with 'r-27'.

Ted Hodgins replied to comment from K Carey | November 21, 2011 2:03 PM

http://blog.comcast.com/2010/05/new-...#comment-41250
post #9388 of 9937
Switched over to component for pass thru on my sa8300hd and it works correctly. There is a delay that produces a blank screen (almost like something is trying to synch) when I switch channels but it is tolerable. I wish I had a station test pattern because it appears there might be slightly more detail and contrast on my tv doing the 720 to 1080 conversion instead of the box. I will test my a/v receiver next. This wouldn't surprise me given the age and component quality of the 8300 compared to my tv and a/v receiver.
post #9389 of 9937
Just got a call from Comcast checking to see if I have all my TV's on boxes because the analog channels are going away. This is after two letters and a postcard, so I hope I'll finally get the new HD channel lineup soon. BTW, I'm in 77040.
post #9390 of 9937
Does look like they really, really, really mean it this time. Got the first letter 6 months ago - and picked up my two free DTAs - which have been sitting in their boxes untouched.

Now I'm getting e-mails and snail mail - warning me that after 12/7, I won't be able to watch the non-broadcast channels without a cable box (77459).
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