Orlando, FL - BHN - Page 357

No, it didn't give a date for anything other than BBC America. It said that all of the other channels were month-by-month agreements. I'm going out on a limb, but I bet the reason we don't have some of those channels is due to the monthly agreement. Probably those who own them want a full up yearly deal and TWC/BH isn't wanting to do that.

Nayan,

I agree 100 percent.

Hopefully, a deal is worked out soon for all three channels as BHN might be one of the last to have all 3 like we were the Viacom HD Suite.

We can hope a deal for NFL Network HD is reached in August and others will hope HDNet eventually returns.

After that, you start getting into the secondary but niche channels and many of us have quite a few that we would like.

Just got a recorded message from Brighthouse saying I will receive an update to my boxes on June 15th. All settings will be lost so write them down. I checked with customer service and they said it was true and it was to fix a few bugs in the software. Also all scheduled recordings would be lost. I forgot to ask about saved recordings. I remember the last time we went through this. What a PIA. I have two DVRs.

I got the same call. Will it affect all models of DVR or just a selected few? If the later, anyone know which ones. I would ask BHN but they generally know less than this forum's members.

Internet has been going down all day and yesterday.

I was on the phone for a court hearing this morning and got cut off. I hope I don't get an unfavorable ruling because of this.

Receive Power Level
-1.4 dBmV
Transmit Power Level
49.0 dBmV

It's always "Operational" when this happens, and my WAN IP goes to a class C private IP like 192.168.x.x... REALLY weird, but clearly BHN side.

Um, my internet is SEVERELY bad right now. I can not stream even 288p on Hulu.. Here, see for yourself.

What is freakin wrong here? We have the 10Mbps service..

allowiches and barrygordon, what model boxes do you have? I didn't receive such a call and I have an 8300HD and an 8640HDC

TLCHD is so pixelated it's unwatchable. Called in they sent a signal to my box, it rebooted and it's still pixelated. Tech scheduled to come out Tuesday.

I also called into drop HBO, in the process the CSR was able to drop my bill by abt 20$ from my pre-HBO bill and increase by Internet to 20 Mbs. We will see if i ever get close to that speed. I'm at abt 9Mbs now

I have two samsung DVR's

I have a Samsung HD-DVR and did not get a call. What do I need to write down? My season passes? Are they really wiping those out? Not like I can restore them if the shows aren't currently in the guide.

I have an 8300HDC and a Samsung. Maybe we can figure out which boxes by who got the calls. Anybody with just the 8300 get a call? I would think if they are fixing bugs it would be on the Samsung.

When they did the "major update" a couple of years back my wife and I went through every screen and wrote down all the settings and series recordings. Like jstrauser said, you can't put the shows back if they aren't in the guide. That's the part I don't like.

I believe the call said to go to the web site for more details, but there is nothing there. Maybe we will get a notification letter like last time.

I just spoke to a supervisor in tech support who did appear to know what is going on with regard to the 6/15 upgrade, i.e. she was not reading from a script as my initial contact was.

The supervisor stated that the upgrade will only affect those boxes (she did not state which brands) that are being used with HDMI outputs as the connection to their TV's or A/V processors. The "settings" referred to in the phone message were the settings germane to the picture and audio (e.g. resoultion, volume, etc). Programs in the recording manager list will not be affected. She also indicated that a postcard is being sent that will have more detailed information about this upgrade

Since I use component cables I politely said goodbye.

Although I have a high end theater system (I do consulting work to the A/V Industry) I use component as opposed to HDMI for my DVRs/STBs. I can not tell the difference in quality as both will handle 1080i equally well. the STB's can not handle anything better than DD 5.1 so Toslink is fine for audio. All sorts of problems and issues disappear when you drop HDMI, the major one being switching and connect times.

You mean I will finally get relief from my box trying to 'help' me all the time because of my HDMI cable? That'll be nice! I agree there's really no difference, but since some of my equipment is older I don't have many option for hooking up what I do have. My system isn't sexy but it works for me, at least until I can upgrade some of my goodies.

I have no Idea what it (the upgrade) "Means". For reasons stated I do not really care as I hopefully will not be affected.

Wow! Completely different story from the one I got. My CSR had to keep putting me on hold to get answers so I figured he knew what was going on. I think these guys just make it up as they go along. Thanks BG for pushing it up to a supervisor. I'm one of those unfortunate ones that uses HDMI on one of my boxes. Very strange that those are the only setting that will get changed.

This sounds like they are rolling out the HDMI fix, which will resolve the issue with the resolution settings defaulting to 480i and getting stuck there when you use HDMI and power off your device that is connected via HDMI.

This also means they may be rolling out ODN 3.2.0_15, which is the most current version being rolled out in other TWC markets. This version includes support for Remote DVR manager, which BHN has indicated in a recent press release as a new coming soon feature. 3.2.0_15 (or better) is the first part of this feature working. The second part is BHN rolling out the web portion.

TWC has done it's first official rollout of this feature in a NC market and the feedback from users is positive. The screenshots posted of both the full and mobile web versions are pretty nice.

Since BHN has Navigator on all it's boxes already, there should never be any kind of software update that would cause a complete loss of box info (saved shows, scheduled recordings, etc). The situation in the past where you lost everything was because of the change from Passport to Navigator software.

Can someone who knows the inside of BHN find out why some many boxes failed on Saturday June 5? I just went to the office in Sanford and the parking lot was jammed.


People on line to exchange their box. My 8300HD stopped responding to the remote. Nor could I change the channel from the box itself. People on line had all kinds of similar problems.

The person at the window said it affected the Lake Mary and Altamonte Springs area. She gave me an 8500HDC. Hope it works!

I'm not having those problems with my 8300HD, but channel 1340 is a black screen for me right now.

The problem seems to be in parts of Seminole County. Tech support seems not to know or will not say why some boxes are stuck in a reboot loop. The new 8300HDC seems to working fine now. I can receive all the premium HD channels and the box is very responsive.

There were quite a few folks at the Sanford office carrying their boxes. It looked like "swap a box day."

So what should I do? Wait this out or what? Considering the bill went up $20 and the service just took a turn for the worse, I feel BHN should be compensating us, especially because of that Christmas internet outage half a year ago that they denied.

I've had the entire day without Discovery HD, 1340...

ENTIRE freakin day.

Every other channel works fine though. I rebooted the box, doesn't fix it. This channel had been slowly over time getting pixelated and choppy, now it's blackness. I'm so freakin pissed.

Should we expect the new HD channels show up tomorrow night?

By the way, when are we getting road runner lightning?

Im going to be camping at Disney World next week. Can someone post a cable channel lineup, and channels I may get via qam.

Thanks

VGPOP,

We get them on Tuesday.

Univision Channel 1018
Fox Soccer HD 1159
Fox Soccer Plus HD 1160 ($4.99 Sports Pak)
Nat Geo Wild HD 1355

The SD version of Fox Soccer Plus will be on Channel 114 and also a part of the Sports Pak.

We also lose Fox Movie Channel to the Digital Movie Pak that has Encore and IFC on it.

Time Warner is adding some HD channels so there will be more stuff to piggyback on for the next HD update.

Some stuff we could get: The Sportsman's Channel HD, Discovery Kids HD, DIY Network HD, Gospel Music Channel HD, Sundance HD amongst other stuff.

jamieh1,

From what I've heard, Disney serves their own cable system. It isn't BHN, so the standard lineup wouldn't apply and I wouldn't expect any unencrypted QAM channels. Did some quick searching and found a likely lineup here: http://www.disneycampers.com/Fort_Wi.../cable_tv.html

If you bring an antenna and have an integrated tuner, you may pick up some OTA channels, but the towers are out the east side of Orlando, in Bithlo and Christmas, Florida. You will likely need a good antenna to pick them up.

If you are camping outside the Disney property and picking up BHN, I wish I could post a link to that QAM lineup, but they took the PDF of it off their site. It is basically all the local networks and the local cable news channel. The basic lineup can be found at http://applications.brighthouse.com/...s/default.aspx

Could be lightning damage outside the house at the grounding device or tap.

I know that. My question was if we will be able to get them the night before by changing channel manually?

Sometimes they go live early and sometimes not. It all depends on if BH is feeling generous. I am hoping they'll give us some love and flip the switch early .

VGPOP,

It's possible but we were not able too when the last update happened three months ago (Viacom HD Suite and Hallmark).

Another thing I thought of is the last update was exactly 3 months ago.

Hopefully, we do not have to wait until September 8 for the next update but at least if we do, it will probably be a bigger update.

Right now, were looking at the above mentioned channels (GMC HD, Sportsman HD, Discovery Kids HD, DIY HD) along with Gol TV HD, Ovation HD, The Cooking Channel HD, Sundance HD and maybe some of the new HD Showtime channels.

My hope is they can cut renewal deals with Lifetime, TWC and Tru TV so we can have HD versions of those channels.

There is also a chance Time Warner and the NFL work out a deal for NFL Network in August and that would be icing on the cake.

In the end, I expect a big update in September and it might be the last one as we could have all of the major HD channels with the above possibilities.

I would forgo any other channels if it meant getting the NFL Network. I am a huge sports nut and always have live sports on during the weekends so having NFL would be awesome! I hope they do come to an agreement.