Last month when I went to pay my BH bill (and possibly score a Cisco box), the lady at the counter said something to the effect of 'we can lower your bill and increase your speed'. Being very happy with the lower bill part, I completely forgot anything else she said! Anyway, fast-forward to now. Randomly, my router loses connection and I have to reboot it and the modem. Now this wouldn't be so much of an issue if I was just browsing, but my hubby raids in WoW almost nightly and it happened 5 times in a row last night. And it's only happening at night, from around 7 to 10 p.m., during the day I think it's happened once. And it's never happened until they switched, whatever they switched last month. Do you think it might be something with Turbo? The modem itself never goes out, just the router, like it's lost the connection or something with the modem and they stop talking.