Orlando, FL - BHN - Page 481

Dude,you need to take a chill pill. Havin' a bad day? Gary's here to help,lose the negative attitude and let him.

Those of you with Cable Cards and Tuning Adapters will be happy to know starting with your next billing statement (depending on statement cycle), Tuning Adapters will no longer be a billable item. In other words they will be included at no charge.

Nope I'm not that lazy The reality is that the folks behind the scenes want specific things only..nothing more...nothing less and keeping things adhered to the KISS (Keep It Simple Stupid) makes sure that I don't have to interpret anything before sending it off. If you write a book I have to read the book and then decide exactly what it is you intended to communicate and filter the rest. This isn't the only community where I reside and to make sure that these things get sent off in a timely manner the shorter the better.

Thanks...

That is because of an SDV issue. You can minimize these incidents by making sure you turn the box off at night (don't disconnect power just turn it off) so it can load all the guide data correctly. This will still happen from time to time...but it's getting much better. SDV has evolved quite nicely from where we started out with this technology...is it perfect...no...but certainly much improved.

It all depends on how the provider gives us the signal. Some providers are now HD only but we still have folks that don't have HD and certainly vice versa.

Jim good to hear on the HDMI issue as expected the latest firmware resolved that issue. As for the guide...we get what we get. We do our best to keep them on their toes but there is no way that the guide, the program status (new/repeat) etc are going to be correct every single time. Much of this is completely out of the guide data provider control as well...you ever hear the term GIGO (Garbage In Garbage Out). Well the same applies to every station that provides guide data to the aggregator which ultimately provides the data to us.

At this point none of the data provided by all points to a box issue but instead is as a result of the guide data itself. Meaning they are status'ing the program as new from the provider station and thats what everybody goes by. We do our best to communicate back any errors however this in most cases doesn't originate from the aggregator but is the folks behind them. In a perfect world everyone would get the memo....this isn't a perfect world so it's something we'll have to live with from time to time.\\

I will continue the invitiaton to send examples for another week for investigation and if we get similar results this issue will be tabled at that point.

Gary - you helped me with this issue through the DSLReports secure site. It was a signal problem at my home. I thank you for your quick response.


Couldn't the software be changed so that it looks for the "NEW" flag in the guide? To me that makes the most sense. I guess that raises the question, what triggers a show to be scheduled if it is "new only?" Thanks again for all you're doing.

Does anyone here have whole house DVR? I got a call from a BHN sales rep offering it to me for the same price as I am paying now. It also included a non-dvr HD box on my third TV that is directly connected. I'm wondering if it works good. Scheduling tech time is a tough thing so I'm wondering if it is worth it.

I have the whole house DVR. It works well. The only negative that I have is that you can only schedule on the DVR not on the non-DVR.

If you have any specific questions, ask.

Jim

Allowiches we do check for the 'NEW' flag...that is the problem...we have checked the guide data and we're interpreting the data exactly as it comes to us....there is nothing that can be done when its flagged as new when it may not be...remember...there are layers of people providing the data to our provider....shy of building a box that can remember years of guide data and that has intelligence to say "woa that aint new sparky... and dump it" we're completely at the mercy of the content origination point. Its that GIGO situation.

It works great....I have it in my home with mixed eq no less (for testing purposes). You should have no problems.

He left it unanswered why I got a purge message. Frankly I'm pissed at him for NEVER apologizing once for any of my bright house hell I've had. He never shows empathy. Bad customer service and frankly I don't accept it.

His answer was "purge is the same thing as delete....typically in the context of purging something old or no longer needed such as a old recording to free up space for example." Sounds like an answer to me. How do you figure that he's responsible for your "brighthouse hell" and should apologize for it? I'm not taking sides, but frankly your negative attitude doesn't really invite empathy. We all get frustrated at times. Stuff just seems so illogical and easy to fix,it pisses us off that nobody does it or seem to care. But your anger is directed at the wrong guy. Gary's the one guy who does care(if you don't piss him off so much) and has the (limited) ability to help. Be nice to him and he'll stick with you until the problem's fixed,he doesn't give up. I speak from personal experience and as the posts show,others have been helped by him too. How about a fresh start?

The report I emailed to you on the 9th at 2:35pm had old shows scheduled to record that did not show new in the guide. Unless of course, the new flag you are speaking of is not visible to the end user. That one has already passed. Hopefully a new one will pop up in the next week and I'll send you a new report on it. Thanks.

We look at raw guide data here. The guide data for everything submitted to date shows new and the box behaved as instructed for that programmed event.

I've had it (with 2 DVRs) for about 4-5 months and have had no problems. It's a great convenience if you have a family with divergent programming tastes

No he didn't answer the true question. Why was the box scrolling this on the front panel and not on the tv? Instead he avoided that most important part of the question and instead defended it saying its not a big. But really, why else would it do it? It logically should be on the tv but I never even tried to erase anything I just wanted to watch what was recorded.

As far as apologizing is concerned, think about this from my perspective. I have had them since the late 90s. I have gone through probably over 10 boxes now. Not once was I apologized too. I have voiced many times how bad these boxes are but get the runaround.

I'm not just some person off the streets either, I used to work in cable too, so i expect a certain level of service. But our experience has sucked. Sorry but it has.

Now I've had the last straw. I'm getting rid of digital cable and will stick with OTA. doesn't bother me one bit.

Yup and you can add additional WHDVR's and expand your recording capabilities and still share all the recordings across all boxes.

Thanks for all of the replies on whole house DVR. I may have to give sales a call back and see if the deal still stands. My only concern is the tech that was at my house last weekend said it needed to be rewired with RG6 since my signals were low. Not sure if I want to go through all that.

While it sounds like a pain in the tush I would go RG6. I was having issues that required a truck roll and they had to replace all mine. Fixed the problem and had much better strength from both the TV and modem.

Rg6 is good. Trust me had a lot of benefits.

LOL!!! I am that lazy!!!

If that is what needs to be done we will take care of it....any problems let me know and I will make sure all is well.

I remember seeing this before. You usually access that through a button combination on the remote (IIRC if you hold Select for a few seconds and press either Left or Right, that message pops up on the front display). I think it reformats the hard drive but I could be wrong, never tried it myself as I was always afraid of what it would do.

All I did was hit List, scrolled to South Park, selected it and hit Play. Then the box started scrolling the message. I likely didn't hit any special combo of buttons.

Thank you for the update.

Any time....was glad to be able to share good news for you cable card folks.

Thanks Tech. I really appreciate your support. On Saturday the tech replaced part of a run in the attic and got the modem levels "adequate" in his words. Spent about an hour on it. He then went to one of my TV's, put the box into diagnostic, said the signal was low. He told me the wiring was old, should be upgraded to RG6 and that it was a chargeable service to rewire the house and left. Told me I could go to Home Depot to purchase the cable, run it and then call BHN to have fittings put on. I didn't know better so I said thanks for all of his help.

So is this something I schedule through normal CSR phone call? If I decided to pull the wires myself would BHN provide the cable for me?