Originally Posted by sofast1
His answer was "purge is the same thing as delete....typically in the context of purging something old or no longer needed such as a old recording to free up space for example." Sounds like an answer to me. How do you figure that he's responsible for your "brighthouse hell" and should apologize for it? I'm not taking sides, but frankly your negative attitude doesn't really invite empathy. We all get frustrated at times. Stuff just seems so illogical and easy to fix,it pisses us off that nobody does it or seem to care. But your anger is directed at the wrong guy. Gary's the one guy who does care(if you don't piss him off so much) and has the (limited) ability to help. Be nice to him and he'll stick with you until the problem's fixed,he doesn't give up. I speak from personal experience and as the posts show,others have been helped by him too. How about a fresh start?
No he didn't answer the true question. Why was the box scrolling this on the front panel and not on the tv? Instead he avoided that most important part of the question and instead defended it saying its not a big. But really, why else would it do it? It logically should be on the tv but I never even tried to erase anything I just wanted to watch what was recorded.
As far as apologizing is concerned, think about this from my perspective. I have had them since the late 90s. I have gone through probably over 10 boxes now. Not once was I apologized too. I have voiced many times how bad these boxes are but get the runaround.
I'm not just some person off the streets either, I used to work in cable too, so i expect a certain level of service. But our experience has sucked. Sorry but it has.
Now I've had the last straw. I'm getting rid of digital cable and will stick with OTA. doesn't bother me one bit.