Originally Posted by allowiches
I want to tell you all about my experiences with Brighthouse. I had seven different techs from ones that don't get their hands dirty to the ones that dig trenches at my house yesterday. For years now we have been having intermittent recording issues with our DVR. The log would show, "The program did not record because it was not available." It became such a headache we got a second DVR as a backup on shows we didn't want to miss.
Around a month or so ago the problem became much worse and I was having channels that would be just blank or I would get a box telling me that the channel was not available try again later. Since we now had BHNtechXprt on this forum I asked him what this meant. I went to his secure site and posted the info he needed and he checked and said my signal levels were low. A tech came out and replaced part of a run in my attic and left saying I needed to be rewired and it would be chargeable. He didn't do very much. BHNTechXpert said he would schedule a higher up tech to come out and if I truly needed rewiring it would get done at no charge. I was going to wait because I was generally satisfied and couldn't get time to be at home, but when I tried to watch a ball game this weekend and both channels it was on kept going in and out I contacted BHNTechXpert and said let's do this.
Yesterday was the day. It started out really bad since the tech that was to come out and look at my problems did not show on time. Fifteen minutes later I got a call from someone who said they have another tech coming out. Actually two guys in two vans showed up. When they got there they didn't even check anything. The main guy said the call said I had browser issues (which I didn't) and that my TV problems were due to using HDMI. He wanted to switch me to component cables. I said that wasn't possible because my HDMI is run through the wall 20 feet from the box to the TV. I wasn't thrilled at this point.
Then we walked around the house to the interface and they both stopped and said they were going to order a complete rewire from the cable box in the street, bring it up at the electrical and then rewire the inside of the house. I guess they didn't like what they saw. They didn't even need to go inside. We scheduled it for Saturday, they offered to put an amp in for the meantime. I went inside to tell my wife and to let my dogs free to roam the house again. I also grabbed my phone and sent an email to BHNTechXprt because he asked to be kept up on what was happening.
I went back outside and there was now a third person there. They had her checking the signal levels at the box on the street. The second guy came up to me and told me he was going to get it done today since I had taken the day off from work. He couldn't tell me when since it was already 1:00 and he was forcing it in to the contractors. He said it could be as late as 6:00 before they show up. The first guy took my phone number and said that he will be in touch the next day to make sure I am satisfied. Big change around from how it started.
It wasn't an hour later when the first of three contractors showed up to do the rewire. They did a fantastic job. Dropped three wires down the walls for tv and one for internet. The first guy that took my phone number even showed up while the work was being done with another guy I hadn't seen before to make sure I was happy. OH, and my internet: I had no idea how slow it was. Now sites pop up in a split second where before it could take two or three seconds if it was a big page with lots of graphics.
Now it's just sit back and time will tell if my DVR problems are fixed. All I can say is if it wasn't for BHNTechXpert I would never have gotten this work done and would still be grumbling at the DVR. Either that or pulling wires myself through the attic.
If anybody here has any issues with Brighthouse, please contact BHNTechXpert. It may take a couple of weeks to get the issue resolved, but he will make sure the proper people get invoilved until you are satisfied. Thanks again Gary!