They just ain't right: I received an email notice from BHN: "We’re redesigning your monthly bill statements making them easier to read and understand. These changes will take effect on January 27."
This is all OK, but then more follows: "To help answer questions about these changes, the following resources are available for you to review:
• Learn more about what's changing and view an actual sample statement.
• Watch this video on “How to Read Your Bill...”
So, if the redesigned billing statements are indeed easier to read and understand, then why is all this hand-holding necessary? Then it occurs to me...what does it mean if this notice was sent only to me.