Orlando, FL - BHN - Page 24

If the adpater was faulty then it would not pass video at 480p.


K4REE
Do you see a small thin rectangular box flash on at the top of the screen saying something about HDCP encryption when you try to view HD content via DVI?

I have the Pace 550 with a Toshiba 57h83 thru DVI
It took the DVI about a day to take over the component
The Toshiba will not stetch the DVI input
I find the best results with:
Pace Box set to PASS and 16x9
as the Pace wiil strech without hesitation when needed but takes a few seconds when set to 4:3
I find that the aspect ratio will change automatically only if only the channel is accessed directly (not through the remote up/down)

I think this PACE DVI issue is not as clear as I first suspected. It is possible the DVI connection is communicating with the displays and reacting differently for each owners situation. Perhaps Greg can chime in with some specific info on the PACE 550.

I agree with you. 16:9 seems to work best for me on my Samsung TXP3064W set to 1080i through DVI. I'd use PASS but I cannot since this Sammy won't do 720p. I need the PACE to uncovert 720p to 1080i.

I am not using an adapter to connect the Pace 550 to my Panasonic PT-43LC14, but rather the HDMI-DVI cable from PacificCable.com as recommended by Barry928 earlier in this thread. I have not seen the small rectangular box flash on the display. If I quickly channel surf from SD to HD it will briefly display the channel info, but then quickly goes blank.

Steve1615, you mentioned that "it took a day for the DVI to take over the component"? Can you explain further?

K4REE,

Your dream BHN service call would be a tech showing up at your house with a spare PACE 550 to try first and if it still did not work the tech would hook up a SA3250 via DVI. Try to avoid the LouK experience of 12 PACE box swaps and then they give up. Try to get very specific instructions written down on your work order before the tech arrives so BHN loads the correct set top boxes on his truck. This kind of troubleshooting is way above the norm for front line CSR's. Good Luck!

I have a tech scheduled to show up tomorrow... gave them FULL info when I called BHN a few minutes ago. He said that was the most detailed workorder he had ever written! Will keep you posted...

That may not work. I had very specific orders into the CSR, and they still brought a 3100 and tried to connect the DVI! The tech did not even know the 3250 existed and then said that a subcontractor brought until I show him is supervisor's card. I think it is time to email Greg with my woes. I hate doing that, as he is such a nice guy and he tries so hard, but if I don't make noise, nothing happens and I get stuck with a box that is not working properly.

I have the same setup. I have the Pace set to 4:3 and PASS.

The 4:3 setting only effects the SD channels.

The TOSH will stretch the SD channels when displayed over DVI. (I use TheatreWide 1)

Since I'm letting the TOSH stretch the SD channels, and since the TOSH cannot stretch the 1080i channels, the transition is seamless. I keep the TheatreWide 1 setting active at all times, and the TOSH ignores this when I view a 1080i or 720p display. The only thing that will not stretch in this setup is a SD picture that is broadcast as an upconverted 1080i signal.

The Pace box does display a MUCH sharper picture than the SA 3100HD.

The Magic home games will be in HD this year right? Was just wondering since there was no information from BHN and pre-season has already started...

10 Magic home games will be in HD this season.

Monday 11/29 vs Boston
Saturday 12/18 vs Denver
Saturday 1/8 vs New Jersey
Tuesday 1/18 vs Detroit
Friday 1/28 vs Washington
Tuesday 2/1 vs Cleveland
Thursday 2/10 vs Atlanta
Tuesday 2/15 vs LA Clippers
Sunday 3/13 vs New Jersey
Wednesday 3/30 vs Toronto

Folks,

I finally got to connect the Pace 550 box to my Sony KE37XS910 Plasma TV and called up BHN to activate the box. The lady who I spoke to sent some signals to the box and had me re-boot the box, however I am still not getting any HD signals.

This is the second box I have in my bedroom. The first box in the living room (Sci Atl HD box) receives everything fine.

I have connected the Pace box to my TV via the DVI cable. Every time I tune in to a HD channel, I get the message "Subscription channel . Please call your cable operator to subscribe to this channel".

The lady in Customer Service has scheduled a service appointment, however she thinks the Pace box is not compatible with my TV. The funny thing is I do receive TNT in HD via the box, but all other channels are not being received.

Any idea what is wrong?

That really sounds more like a failed activation than the same issue with DVI others are having. You should call and have another set of activation signals sent to the box. You can rule out the DVI issue by checking to see if the component analog HD works on the PACE. If it does not work then the box did not authorize during activation.

I did call up another BHN service rep and he did send new signals, however its still the same ... no HD signals except for TNT HD. I also connected through the analog component out HD to the TV component IN and still the same message ... Subscription Required.

Is there something specific I need to tell the BHN CSR regarding the signals they are sending?

Thanks ....

You should not have to tell them what signals to send. They should send authorization based on what service you have purchased. You could call back and verify what is supposed to be authorized on the PACE otherwise swap it out for another unit and try again.

BHN replaced my Pace 550HD (first was mfg July 2004, second mfg June 2004) on Saturday with the same result... no HD channels will display using the DVI-HDMI cable to my PT-43LC14. The tech knew very little about DVI.

I just sent an email to pacemicro.com to see what they have to say about this issue...

I had the same issue when I first got my Pace 550 box. I traded in the SA HD box for the Pace. What they were doing was trying to send an activation for a SA HD box. It only took me 2 days and 10 calls to get it working.

Make sure they know its a Pace Box.

The service rep came to my house exactly at 11 am. I had a window from 11 am to 2 pm and I got to my house at 11:05 am. I had to re-schedule the service appointment. However the CSR told me to just swap out the box and I did that at the local BHN office.

When I called up another CSR to activate the new box, same problem ... no HD channels. However this CSR was willing to go the extra mile. She put me on hold for about 10 minutes and lo and behold HD channels finally appeared on my TV thru the Pace box connected via the DVI cable.

But guess what ... now I lost the HD channels on my first SA box in the living room. So the CSR said it was some kind of a balancing issue of both the HD boxes and after consulting the IS dept., fixed my problem in another 15 minutes. Now I have HD channels on both the TVs. The Pace box has to be set as #1 or something like that.

For some reason the Pace box now is rebooting every two minutes. I had to get back to work, so will check again in the evening if its still doing the same.

fljoe,

So close to a solution. I wonder if it's easier for BHN to send codes if both boxes are PACE?

Humm I guess I got lucky I have both the SA and Pace HD boxes and both were enabled without any problem.

Now for my question I've had the Pace for a while now and just noticed that the analog channels aren't getting upconverted like on the SA box. I have tried the 720, 1080 and passthru settings but can't get the analog channels to upconvert. Am I missing another setting? This wasn't a problem on my RPTV but my scaler only likes HD resolutions on it's component input.

Finally got to swap out the Pace box that was constantly rebooting every 2 minutes. Called up the CSR to activate the new box and everything is working FINALLY !!!

On another note, I have been averaging 15 minutes of hold time to speak to a BHN CSR. Spoke to one yesterday about that and she mentioned they are experiencing very high call volumes. The huricanes must have really messed up a lot of people.

fljoe, what make/model is your display?

Does anybody know what it means when both the HD box and my digital box are running through sequences of numbers and letters ( r.361 or Pr.180, for example)? My neighbor says his box is doing it too.

This has been going on for the last 2 days and the boxes do not respond to any input. Are they sending some sort of software update or do I have cable problems?

Thanks!

Hello K4REE,

My display is a Sony 37" Plasma KE37SX910

Regards,
fljoe

maya68,

Where are you located?

Greg,

I live in the Curry Ford and Alafaya area (Cypress Springs). Two of my neighbors have experienced the same thing over the weekend. My HD box was doing it again this morning. The box does a countdown from r.3FF to r.0 (it looks like hex numbers) then counts up from Pr.0. Last night the time on the box was one hour earlier than it was supposed to be. We have tried infinite reboots and even completely disconnecting the box but it doesn't seem to help. It seems to happen consistently when we choose a program in one of the new OnDemand channels.

Thanks!

Greg my neighbor boxes are an hour earlier too. He also said his programs
corresponded with the time.

Ashely Cove area in Kissimmee.

Says it is fixed now.

I noticed my SA 3100 box was an hour early last night during the game. It's back to normal today and I didn't check my Pace box to see if it did it. Looks like some of the boxes decided to go back to standard time a few days early.

I have just had my first bad experience with a BHN CSR.

I recently changed out my digital box and the Digital Sports Pak was not showing up so I called...

The rep tells me that they can send a signal to fix that. OK, this is what I was expecting to hear.
Next, she has me go to the box (At this point I am wondering why) and unplug it for 15 seconds, then plug back in, etc, etc... Since I had tried this before, I knew it wouldn't work.
Next, she said she'd have to send a rep out to look at it (WHAT!?!) I told her that one of my boxes was OK, just the new one needed to be set up and I reminded her that she had told me that she could send a signal. ...Ready for her answer?... She says to me "That is how we send our signal" -referring to the whole unplug-reboot procedure!!! AAAARRRRGHHH!!!! She then tells me I have only two choices, to reboot or to have someone come out (I think my brain is going to explode at this point) She then asks if Friday is OK for someone to come out... NOOO!!!

I told her I would call back. So I did and got a rep that actually did send a signal and fixed my problem within 30 seconds!!!


...whew! I'm glad I got all that off my chest!

The next meeting of the Central Florida HD Society will be a tour of BHN. The details are posted here.

The CFHDS is a free organization.