Originally posted by skellyo
I called BHN this past weekend about my HD channels going nuts for a period of time after it rains (when the ground is really soggy, works fine when it dries up some). It was bad enough friday that my RR went out for a while as well. The tech checked everything out yesterday and couldn't find a problem with anything at all (of course not, the ground is dry now). He is going to report the issue so that maintenance can come out and do a sweep on the feeder. Has anyone else experienced this sort of problem?
I think I mentioned this back earlier in this thread. More then likely, it is your feeder line from the post to your house. They tend to get damaged from stretching/constricting with the weather, or if there's a nick/crack/split in the insulation, the water leaks in and creates a short. Replacing the feeder line shoud take care of your problem.
Also, I asked the person on the phone about the SA8300 and she put me on hold to speak with her supervisor. The answer I got was that it should be out in January, so I wouldn't expect any to trickle out this year.
I wouldn't take the Customer Service rep's word for anything regarding new gear. If I had to point out one failing with Brighthouse Networks, it's their customer service. It tends to run hot and cold, depending on who you get a hold of on the phone. On that note, Greg did say they were going to TRY to get them out by Christmas, so there's still hope......