Originally Posted by ko220
WSB told me that they have been getting hundreds and hundreds of calls from people who can't get their signal at all. I am one of those, and I live less than 3 miles from their station. This has been going on for 4 solid weeks and counting. The AJC's most recent article was September 1st, and they haven't updated the situation since. WSB has not sent out follow-up emails to those of us who asked (the last email I got was from Sept.9th, saying service would be restored by the week of the 14th. It wasn't.) After calling the station again, I was told that they *hope* it will be back Sept. 25th (the poor receptionist said she wanted to quit answering the phones because she is inundated with calls about this.) The reason I've labeled this as mismanagement, is because they could easily post updates on their website, explain the situation clearly, and keep us informed, but they have chosen not to do that. They also should have done this in mid-summer rather than so close to the start of the new season. So if I sound frustrated, I am, but mainly because the communication has been so poor coming from the station.
I live in Decatur near Dekalb Medical and WSB has been very consisitent, even with all these storms. Before the switch, it was one of the worst for me to get. Now WAGA, 5.1, is very poor. More and more dropouts. It was always rock solid. Have not made any antenna changes--still in the attic,/clear stream 1 model. My only guess is with the leaves starting to drop and all this rain I must be getting some multipath on 5.1.
Those who are having some problems with 2.1, have you tried re-aimming your antenna?
I really do not watch WSB much any more because of lack of good shows. Maybe one or two shows on that network and that is it. Mostly CBS. So have not had any reason to contact them lately, but in the past they had always been responsive. Perhaps they are just overwhelmed with calls and Emails that they can not personally respond to all. You would think that updating their Web site with progress reports is a no brainer, but in this digital age and business model that comes with it, no one thinks much about customer service any more. They know you are not going to just quit watching all together and if you do others will not. Just a lot of noise. They will do as they please--just like our elected officials who refuse to listen to the voters.
It is a different world now that we live. Just hide behind voice and Email, your web site, etc..., no real contact with the real world.