Just to let everyone know, yesterday we made some changes at both the studio end of the link and at the Walnut Grove end of the link. These are changes that have been in the mix for a while, just waiting for the right weather and availability of tower riggers. Frankly, I will be surprised if we see improvement, but consultants have proved me wrong in the past.
As I commented (perhaps on another forum and not this one) we just do not know if a step we make works until we wait and see. It is not an exact science. We have several more options available to us.
I know this does not help the readers of this forum, but remember that we took care of most of our viewers when we bought all of the fiber equipment to get Comcast and Charter off of our off-air feed. It may not sound like it, but that was a major political and financial undertaking on the part of all parties, since there is the matter of a river between our studio and Comcast territory.
Now, the remaining complaints are mostly from DirecTV viewers. With that system, when we take a fade that lasts a few seconds, their receiver locks up, sometimes for hours, until someone notices the problem.
Again, and as hard as it may be for some of you to believe, we are working on, and will fix, the problem.