Originally Posted by mike6611
I emailed Pioneer customer support and asked them about this problem and they said "there are no known issues with the Elite 610HD and no reports of problems". ...how disappointing.
Thanks again to all those who have posted their experiences with this problem.
You might want to go in with those here who want to start up a class action suit about this. If you've followed the entire thread, you'll find that that has been Pioneer's stance from the beginning, and various speculations why, including - from my POV - the avoidance of a worldwide recall on these sets. At least for their repair, which I am sure everybody would be more than satisfied with, if not for their out and out replacement.
Of course since they have disco'd the production of Pioneer CRT RPTVs as of the x30 line, there would be no replacements to be had. So repair would be their only available line of action, in caring for - and appropriately taking care OF - their customer base on these issues.
All they would need to do would be to connect their right hand with their left hand. Have Customer Service talk with Tech Assist and get clear that tech assist HAS had extensive reports back from their service personnel out there about these issues, and extend their original factory warranty to cover JUST these highly reported issues.
Their repair department DOES know about them, BTW, I can certify that they advised me about the connection area cold solder joints recently on the 510 power supply board.
And allow everybody to contact their local Pioneer authorized warranty stations, for their local warranty techs to come out and resolder the critical areas of the board. Which is a breeze for a warranty tech, who usually has to take an unknown problem and risk his valuable time wondering if this particular one or another repair job is going to be a bitch. Or in tech-speak, a "dog". In which case he has to take it in the shorts when his fixed rate of miserably low warranty pay for the ENTIRE JOB is meager, as it stretches into its 6th hour, on possibly its 3rd visit.
In this case there is virtually no uncertainty - he can go in and come out complete on one visit, get his fixed fee and be done with it and get on to his next service call.
The most time-taking operation is getting all those individual screws out and putting them back afterwards - which needn't have been a problem if they had not put so much damn metal plating in there on the bottom of the chassis frame, disallowing availability to the critical areas without undoing the board from that base.
On Mits's this is not a problem - the board can be kept on the base because the base is plastic and does not have all sorts of flat planes of itself covering up the circuitry, down there at the bottom surface of the boards, like the Pios do have metal planes. Which do nothing as far as shielding goes, and are totally superfluous and just IN THE WAY.
With a Mit, all you have to do is prop it up at an angle, crawl under there and resolder whatever you need to, put it back in place and continue on to testing it. With the Pios, you have to put at least 2 screws back in place each time you finish the soldering for centering purposes, and then go to putting all the plugs back in. Which you also don't have to do on a Mit because all the wires inside are LONG ENOUGH.
I also mentioned earlier in this thread that we are all extremely lucky to have designs on these boards which don't domino effect and blow up other areas of the unit when the critical areas go into disconnect. Which is exactly what happens in a cold solder joint situation.
On other board designs, disconnects in one area can cause overload in other areas and blow things up sizeable distances away from themselves, in the unit. Not, fortunately, on these. Nor on the SD-P units, their SD precursors, where I have found cold solder joints on many many deflection boards - which I believe included the power supply section on those units - which in 19 cases out of every 20 have fixed the unit.