Pioneer Elite Pro-510 problem - Page 3

I had a convergence problem (reds going out of whack) shortly after the warranty expired. They were good enough to give me one free repair even though it technically wasn't under warranty. Unfortunately, the problem was intermittent and either the service people couldn't diagnose the problem properly or didn't fix the right thing because the problem reoccurred. And, unfortunately, Pioneer wouldn't help me further. Certainly, I won't attempt to fix it again because repairs are expensive and the warranty on repairs is so short (30 or 90 days.....can't remember)....not to mention they didn't get it right the first time.

I too won't purchase another Elite nor will I purchase another TV so expensive. I think there are reliability issues throughout the industry and spending $5K or more seems a bit foolish to me. Whatever the replacement, I'll have an extended service policy to protect me from these crazy repair costs.

DJGUY: Im very anxious to hear how this goes.

I had a local, non-authorized repair guy in a few weeks ago. Unfortunately, it was before I discovered this thread. Naturally, he couldn't replicate the problem on that visit, but I'm not sure what he looked at. It only happens often enough to drive me nuts.

I'm really not willing to spend $500-$1000 repairing a set that was built almost 5 years ago. By the same token, I can't see leaving the set on the curb either.

Please keep us posted on your experience today.

Folks, I am another one with the very same problem with my 610. It comes and goes. Do you think it would help if we sent them a email containing this hole forum?

Found this from the Keohi Site. Is this the same problem?

Tear/Flash Problem


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The problem as described by Pioneer owners and the fix:


Owner 1


"What I see periodically is a very fast, usually light colored flash that goes upward somewhat from left to right, with several shorter lines that radiate from the bottom of the large one, downward and to toward the left. It's somewhat like a momentary breakup of the horizontal sync.


It's so brief that it's easy to miss, but I definitely see it on my x510, which was manufactured in Dec 99'. It ONLY occurs on NTSC, never on HD, and I'm so happy with the set otherwise I just haven't got myself worked up to put the heat on the dealer or Pioneer to get it resolved. I would like to get it resolved, but I guess I also have some misgivings about letting anyone touch the set."


Owner 2


"The flash/tear problem on the x10 series supposedly has been taken care of. My 710 has no flash/tear problem. It is my understanding that the older 510 & 610's had a flash/tear problem. Pioneer has identified the problem and it is a simple fix that the local service center could order the parts and fix. A lot of people that purchased newer 510 & 610's have posted in the forum and have said that they are not seeing the flash/tear problem."


FIX to the Flash/Tear Problem


"There is a fix by pioneer for the flash tear problem. It is their "service information" memo No. SI-H54078-G dated Feb. 10, 2000. The service remedy includes changing a resistor (RSV16S4715) and adding a capacitor (CKCYB222K5). They also have to readjust the H-phase because picture will shift horizontally after applying the fix."


The service bulletin states that it is applicable to the 510HD, 610HD, *AND* SD582 and SD532 models._ The 710HD is NOT mentioned in the bulletin.


Here is an account by Charles Ledbetter:


"I had my 610HD repaired today for the flash/tear problem. It's unquestionably fixed. I sat in front of it for several hours afterwards and it never flashed once. It's never gone that long since the day I bought it.


As stated before, the repair is a resistor and a capacitor. The resistor is TINY. So small that the technician took my board back to his shop so he could solder it under a magnifying glass._


The repair DID NOT reset any factory defaults. All settings and convergence were just as they were before the repair.


This problem has been put to bed."

My recollection is that the flash/tear problem came from Pioneer's progressive "purecinema" circuit. This circuit is bypassed automatically in HD mode. You can bypass the circuit for DVD by using a progressive player.

I wish this blue flash issue was as simple to cure.

I have a 710 with same prob, pioneer repair guy, declared it a HIGH VOLTAGE BOARD! on order for 2 months!! No part yet!

Well, well, lucky I found this thread. My TV (510) has also been showing these symptoms over the last month or so. I think I will try my hand at looking at it thanks to Ming's advice and see if it improves before following up with Pioneer as it seems they are doing a less than stellar job of satisfying its customers who have spent a fair bit of coin on these TVs.

jerry, check ur pm!pls

I have the same problem as described here in my PRO-610 that I bought in June 2000. The screen contrast brightens up and then drops to normal and then up again. After a while the set shuts off, probably due to fault protection. I called my dealer and his service tech wasn't very familiar with the problem. He said it could be a board or the power supply or cold solder connections. I wanted to find out what was wrong before he starts charging $75/hour for troubleshooting outside the warranty period. My PRO-610 was manufactured in May 2000. Can others please post their manufacture dates here?

I got tired of this problem and put the set in the garage and covered it up. Then I bought a new 62" Mitsubishi DLP, but I'm still interested in fixing this set after spending nearly $6000 plus another $700-$900 in ISF calibration. As another poster said, I have too much time and money in this set to simply leave it out on the curb or put it on Ebay for the parts.

Since so many people are experiencing this problem, Pioneer should fix it for us or take it back from us and give us $2000. However, I doubt this will ever happen.

RSG: My set was built in November of 99.

Is it fair to assume that the "high voltage" board is synonymous with "power supply" board?

A friend of my mine has the standard 53" non-elite Pioneer that was bought in Dec 1999 from Onecall.com and he purchased a 5 year warranty as well. He had the same problem and the authorized service tech came out to his place and claimed cold solder connections on multiple boards. He went over several boards with a soldering gun and now my friend has his convergence screwed up, but apparently this flashing contrast has stopped. I don't know what the tech fixed (messed) up by doing this, but the tech won't come out any more saying the problem is fixed.

I'm kind of pissed off at Pioneer.

Jerry, do u have part # name! ur service guys r thinking of replacing?

I saw power supply board is $299

Jerry: I also thought there was a correllation between warm up time and flash incidents. Lately, though, the flashing regularly occurs the moment I turn the set on. I usually try a "re-set" by turning the set off for 15-20 seconds. Sometimes the symptoms will reappear immediately. Other times it won't manifest itself again for hours.

I own a number of vintage B&W movies on DVD. This type of program material seems to agitate the flashing symptoms more readily then anything else. Perhaps the high contrast nature of B&W cinematograpghy presents more of a burden for the power supply.

I called Pioneer authorized repair service center and explained my blue flashes and screen black out problem. I also sent to link to our forum. Three days later he told me that he called Pioneer and they told him to replace all three CRT Board, cost around 450 to 500. That will take care of my blue flashes, no guarantee it will work. My Second problem screen blacks out. He told me that I don't know how to fix. He does not want to visit my home unless I agree to replace CRT Boards.
I told him, when I am ready to pay your visit charges, you suppose to come my home check the problems, give me estimate in writing with warranty on your parts and labor, he refused.

i asked my guy, he said, expected in one more week, they call it DIGITAL BOARD? LOL

Does anyone in this thread have any updates on their findings with this issue?

I'm experiencing the same flickering on my Pro610 and am extremely frustrated by it, and it seems to be getting worse day by day. At first I only noticed it on SD signals but now it is prevalent on HD and DVD inputs as well.

I'm probably going to have a tech come out and look at it later this week but I'd like to know what to have them look for and/or do if anyone else finds out anything. I'll post what I find out as well.

Thanks,
Jeff.

That doesn't seem right. I would think that Pioneer will want to know about this. If not, then we have even less reason to be a repeat customer of theirs.

My pioneer service guy said, soldering is not a permanent solution, it could re occur!