Originally Posted by twitchee3
The problem is that they do not have to provide you with a 6412 or 6416 with firewire, they just have to have ANY firewire enabled STB for you upon request. Now, chances are they have 6412's or 6416's that are firewire enabled, but they usually don't even respect the FCC mandate is it is.
Yes, that has been the problem here. In fact, trying to get any information at all over the phone is impossible. Either they run off every 2 mins. to 'ask' someone, or they just state ignorance. The mandate does state that the STB must be HD, But I've grown attached to the 6416's dual tuner HD/DVR.
During one conversation, a 'supervisor' said that *none* of their STBs had firewire enabled, but I'm not sure about that, given that no one I've talked to seems to knwo what they are talking about.
In the interim, I'm using s-video to transfer the DVR recordings to a Navis Pro card. Quality is not too bad, but not digital quality.