Originally Posted by bald
Recently moved to Madison (Shorewood Hills) and got Charter hooked up. TV fine. Phone Fine.
Internet....flaky. I need a reliable internet connection and 2 of the first 5 nights it has been out/unusable. (Upload speeds died tonight for a long time).
1- Is this normal for charter in this area? Slow/unusable/out relatively frequently?
2- Is ATT Uverse any better for internet?
Welcome to Madison!
As to your first question ... depends on who you ask.
I work in IT, so I get to hear about it anytime someone at work has a computer problem. Charter's network was -- IMHO -- very unreliable a few years ago, and there are a lot of folks in town who still have a very negative opinion of their service. I have heard more complaints about Charter than any other company. I think it will be very hard for them to turn that around. I had them a few years ago, and noticed problems, too -- and the problems appeared to be with their backbone. I'd see intermittent huge packet loss and latency between the 3rd and 4th hop on a traceroute. But, when you'd try to tell Charter support about it, it was always the same BS about how I must have a bad NIC, or I should unplug my router. Their phone support is still truly horrid. But the network reliability seems to have improved. AT&T's prices kept going up so I took a flyer on Charter and the service has been reliable for me over the past few months since I switched back.
Anyway, you might want to post to the Charter Direct support forum on broadbandreports.com (https://secure.dslreports.com/forum/charterdirect
) -- the folks there can usually cut through the BS for you and find the actual problem.
To your second question, AT&T Uverse was rock solid for me. If it weren't for price, I'd still be a Uverse Internet customer. Unfortunately, AT&T makes it a pain to order Internet-only. They try to strong-arm you into buying a bundle -- before they would just tell you it was impossible (so you had to sign up for TV, then cancel it). Now they charge you a hefty install fee for Internet-only ($250!!!).
I did not like their TV service. Uverse has a lot more HD channels than Charter (including WGN America, which is nice for watching the Cubs or Sox in HD, but for some reason Charter refuses to carry), but I didn't like the DVR. The Uverse DVR interface sucks, though I may be spoiled from using Tivo, and it was buggy -- kept crashing. Maybe those have been improved upon since I tried Uverse TV a couple years ago, but we bought a Tivo HD, so we're kinda sunk cost on Charter TV now. Also, if you think Charter is expensive for TV, wait until you see Uverse's prices -- especially if you want an HD DVR, and/or want to hook up more than one TV. It is ridiculous.
For example, if I ordered the same TV package from AT&T I get now from Charter (U100 package with one HDTV DVR, 2 non HDTV TVs) AT&T charges $83/month after the initial 6 month promotion is over. Charter chages $57/month for the same package (and I'm actually paying $35/month on a 12 month promo). That's a savings of $48 a month just on TV. Likewise, AT&T's 12 Mbps Uverse Internet would be $52/month. That's the same price as Charter's 12 Mbps service with a leased cable modem -- at normal price. But I bought my own cable modem (which you can't do with Uverse) and am on a 12-month promotion for $30/month.