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Madison, WI - HDTV - Page 182

post #5431 of 5626
Quote:
Originally Posted by RonBurgundy View Post

That's a shame if TDS is only rolling this out in FTTH subdivisions; with the FTTN VDSL2 upgrades they've done around town, they should be able to launch IPTV for their copper plant customers, too. AT&T is managing it with Uverse. It does sound like TDS is doing a staggered launch; maybe the copper VDSL2 FFTN customers -- who make up the bulk of TDS customers -- will get some love later.

I'd have to find out, but I was under the impression that all of TDS land will get fiber. I could easily be wrong. You want fiber, not copper. biggrin.gif

To get the IPTV service that is provided via fiber, will require bonded pair copper. It cannot be done over a single twisted pair, and you must be within a certain distance of the central office.

Keep in mind that they are providing 9 Mbps H.264 video. Not doable over single pair copper.

Even though I am a TDS customer, I'll never get TDS video, as I am in AT&T land. Also, even if I was able to get TDS fiber, I'd only get the internet service, to TV. As I've said many a time, I will not pay anyone to plaster what I am trying to watch with horrible bugs and even worse, snipes.
post #5432 of 5626
After living in the university apartments for one year with only my antenna for TV, I was excited to find out that a hefty charter cable tv service package was being added to all apartments on August 30. A couple days after the scheduled activation I eagerly unplugged my antenna and wired up my TV to the cable outlet and did a quick channel scan to hopefully catch the badger game. It was a huge disappointment to find that the channel scan had produced about 11 snowy analog cable channels and nothing else. The thing that kept running through my head was "Wow, is the charter cable infrastructure so bad that I can't even get one clear analog channel, or do I just have the worst luck." After talking to the front desk at Eagle Heights i guess it must be the former. Oh well, back to old reliable antenna HD local stations.
post #5433 of 5626
The coax cable in the residence halls is actually owned by the University, not Charter. You should contact UW Housing's IT department, RESNET, for support:
http://www.housing.wisc.edu/technology/tvtroubleshooting

They should hopefully be of more help than the front desk folks.
Quote:
Originally Posted by Hypermobius View Post

After living in the university apartments for one year with only my antenna for TV, I was excited to find out that a hefty charter cable tv service package was being added to all apartments on August 30. A couple days after the scheduled activation I eagerly unplugged my antenna and wired up my TV to the cable outlet and did a quick channel scan to hopefully catch the badger game. It was a huge disappointment to find that the channel scan had produced about 11 snowy analog cable channels and nothing else. The thing that kept running through my head was "Wow, is the charter cable infrastructure so bad that I can't even get one clear analog channel, or do I just have the worst luck." After talking to the front desk at Eagle Heights i guess it must be the former. Oh well, back to old reliable antenna HD local stations.
post #5434 of 5626
Quote:
Originally Posted by RonBurgundy View Post

The coax cable in the residence halls is actually owned by the University, not Charter. You should contact UW Housing's IT department, RESNET, for support:
http://www.housing.wisc.edu/technology/tvtroubleshooting
They should hopefully be of more help than the front desk folks.
Thanks for the info, but I had already contacted RESNET support the day that I was having problems. It was from the front desk that I found out the problem was widespread throughout the graduate student apartments.

According to RESNET support, the problem was coming from Charter, but I suppose Charter would probably say the same in this situation. I just hope the finger pointing eventually stops and it gets fixed.
post #5435 of 5626
Quote:
Originally Posted by Hypermobius View Post

After living in the university apartments for one year with only my antenna for TV, I was excited to find out that a hefty charter cable tv service package was being added to all apartments on August 30. A couple days after the scheduled activation I eagerly unplugged my antenna and wired up my TV to the cable outlet and did a quick channel scan to hopefully catch the badger game. It was a huge disappointment to find that the channel scan had produced about 11 snowy analog cable channels and nothing else. The thing that kept running through my head was "Wow, is the charter cable infrastructure so bad that I can't even get one clear analog channel, or do I just have the worst luck." After talking to the front desk at Eagle Heights i guess it must be the former. Oh well, back to old reliable antenna HD local stations.

Just a thought: did you go into setup on the TV and tell it to search for cable rather than OTA?
Also, you do know, without a box, all you will get in HD is the locals, just like your antenna. Up to 73 in analog, I believe (BTN).
post #5436 of 5626
Quote:
Originally Posted by mborland View Post

Just a thought: did you go into setup on the TV and tell it to search for cable rather than OTA?
Also, you do know, without a box, all you will get in HD is the locals, just like your antenna. Up to 73 in analog, I believe (BTN).
Yeah, I tried every single troubleshooting step I could think of including using 2 televisions, 3 different cables, two different cable outlets. All had the exact same result. Since I have a clear QAM tuner on both TVs I should be ok to get more than the locals in HD as is stated in the email sent to us.
Quote:
Here are some service highlights:
- Approximately 260 channels for residents (43 analog and the rest are digital, music or HD channels)
- There are 83 High Definitions (HD) channels (such as Discovery, ESPN, BET, Big10 Network)
- Channel Highlights: Big Ten Network, The History Channel, Women's Entertainment, BET, The Weather Channel, several all-news channels, NFL Network, and many more
- Set-top convertors are not required to view HD Channels. Any television capable of clear QAM (digital) reception will work.
- Residents have the option to procure up to 34 additional premium channels for an additional charge. Residents can go online to the Charter website and create an account to sign up for these additional channels.
- In late 2012, Charter will be launching a new service called "TV Everywhere" which will allow residents to receive 60 channels on their iPad. This service will be available later for Macs and PCs.

In order to connect to this new service, you will need a coaxial cable. For your convenience, coaxial cables may be purchased from the community center at a discounted price, or they can also be found at many local retail stores.

I appreciate the suggestion though.


Thanks. biggrin.gif
post #5437 of 5626
- Set-top convertors are not required to view HD Channels. Any television capable of clear QAM (digital) reception will work.

Follow up on that if /when it gets working. Unless they have some special setup there, not sure how that would work. For the homes, we are now switched digital, which requires a converter.
post #5438 of 5626
Quote:
Originally Posted by mborland View Post

- Set-top convertors are not required to view HD Channels. Any television capable of clear QAM (digital) reception will work.
Follow up on that if /when it gets working. Unless they have some special setup there, not sure how that would work. For the homes, we are now switched digital, which requires a converter.

We have the campus cable TV service at my building and it's true -- the HD channels are sent in clear QAM as part of the contract. The campus cable TV service is a closed system, available only in a few areas and anywhere the cable service is run, it is paid for on a per-room basis, thus the ability to just send everything out in clear QAM.

The University gets the feed from Charter, then redistributes it -- they also insert some channels that are not on Charter, such as CCTV (China), Deutsche Welle, Al Jazeera English, TV Japan, etc.

As far as RESNET blaming Charter ... I don't know the specifics as far as infrastructure at Eagle Heights, but I am skeptical this is a Charter problem. Seems more likely that it's just old premises coax. When we had this installed in my building, a fiber->Coax converter was installed in our switch closet (owned by campus IT (DoIT), not Charter), and the coax was run from there to the rooms where we wanted TV service. So, for us, the only way we could have a problem that was Charter's fault is if their feed to DoIT was disrupted, in which case it would be the same problem across campus, not just in our building or not just at Eagle Heights.
post #5439 of 5626
Quote:
Originally Posted by mrvideo View Post

I'd have to find out, but I was under the impression that all of TDS land will get fiber. I could easily be wrong. You want fiber, not copper. biggrin.gif

I'm in Waunakee and got a door hanger today telling me about the impending construction. I'd really be interested to see if your friend says it's truly FTTH and not FTTN. I'm also curious to see how they will handle the 'free' install I've seen being promised.
post #5440 of 5626
Quote:
Originally Posted by SybrrGeek View Post

I'm in Waunakee and got a door hanger today telling me about the impending construction. I'd really be interested to see if your friend says it's truly FTTH and not FTTN. I'm also curious to see how they will handle the 'free' install I've seen being promised.

FTTH. I actually looked at the fiber cable going from the common box in the ground to the box at the back of his house.

No idea about the free install.
post #5441 of 5626
Quote:
Originally Posted by mrvideo View Post

FTTH. I actually looked at the fiber cable going from the common box in the ground to the box at the back of his house.

Excuse me while I wipe the drool off of my keyboard....smile.gif

This may be the thing that finally gets me away from being a DirecTV customer for the last 15 years....
post #5442 of 5626
He had Dish. Not any longer biggrin.gif

He mentioned Friday that he's not seen any affect to his internet download speed, i.e., the IPTV is not eating up the bandwidth.
post #5443 of 5626
Quote:
Originally Posted by SybrrGeek View Post

Excuse me while I wipe the drool off of my keyboard....smile.gif

I received the following info regarding Waunakee:
Quote:
We have to be careful in Waunakee as much of TDS TV there is done over
DSL/Copper which means you have to be close enough to our DSLAM to get the
25 Mbit/sec required for TDS TV. Best bet is to call the 800 number and
they can check by address to see if you can meet the requirements. I think
there is some fiber in Waunakee but I'm not sure how much and where it is.
If he is eligible for PON (fiber) it will be FTTH.
post #5444 of 5626
Here is the channel lineup:

http://www.tdstelecom.com/TDSTV/ChannelLineup-new.aspx

You might have to change the address of your location using the link in the upper-right corner.

HD channels are 1000+
post #5445 of 5626
Quote:
Originally Posted by mrvideo View Post

Here is the channel lineup:
http://www.tdstelecom.com/TDSTV/ChannelLineup-new.aspx
You might have to change the address of your location using the link in the upper-right corner.
HD channels are 1000+

They have quite a few HD channels missing, compared to Charter. Not sure how this is a "step up".
I would be curious to see actual pricing, not promo deals.
post #5446 of 5626
Yes, that list seems very short. What I looked at was a multi-page printed copy that appeared to have many more channels than what is listed on the web page.

I do not know what the actual pricing is.

TDS is supposed to have a person join AVS Forum, like Charter has, in order to answer questions. I don't think that anyone is allowed to price quote on the forum, but should be able to direct you to where pricing can be found.
post #5447 of 5626
I called Charter about their TV pricing. In case you didn't know, they are now saying they will be migrating all the expanded basic analog channels to encrypted digital only before the end of the year. If you have TVs with analog cable tuners hooked up directly to cable and have expanded basic, they will only show their "baby" basic channels after the migration, unless you rent a converter for each set from them.

The converters will cost $5 each a month to rent for both existing and new subscribers per a second call to Charter. So, existing subscribers will have to pay that much more a month per TV that is connected only with an analog tuner to keep the same service they have now and will have to deal with another remote. I assume having a set with a clear QAM tuner won't help, as my understanding is the migration will move the expanded basic channels to encrypted QAM. I also assume these converters aren't HD and will only output analog RF and composite video with line level audio. A separate, different HD box is needed for HD, except as I mention below for clear QAM HD locals.

I also assume the "baby" basic channels and a few others, including the locals in HD, will remain as clear QAM (although I still note that the Charter reps and field techs still don't seem to know anything about the clear QAM offerings and how to support them).

I welcome any corrections and comments from the Umatter to Charter rep here.
Edited by whosbest1 - 9/19/12 at 10:28am
post #5448 of 5626
Good afternoon,

We are indeed in the process of preparing our systems for an all digital platform in order to offer our customers a better experience. Affected customers will be notified by direct mail prior to the transition. At this time we do not have a timeline as to when this will happen since different areas will transition at different times. However, the information you were given about all customers transitioning prior to the end of the year is definitely not correct. Customers with QAM enabled televisions will continue to recieve non encrypted basic channels as they do now.

However those customers that do not presently have a cable converter, cable card device, or television with a QAM tuner will need to obtain such a device. Offers regarding digital equipment may be available and more details will be included in the digital transition notification. Should you have any questions when you are notified, please reach out to our team or call the number listed in the notification.

Thank you,

Steve
post #5449 of 5626
Umatter2 Charter,

Since this is a Madison, WI thread, could Whosbest1's information be good for just the Madison, WI area?

He might not have been talking about all of Charter going all digital by end of the year, just Madison.
post #5450 of 5626
At this time the schedule for migrations to an all digital system has not been fully determined. However, there has been no information released internally or externally to indicate that entire cities will be transitioned. Obviously this could change, however we will notify customers via direct mail when their specific nodes are set for transition.

Thank you,

Steve
post #5451 of 5626
I did give the phone rep my zip code and street name. I live in the Vilas area. The rep was clear it would occur before the end of the year in my area. I incorrectly assumed that would be the schedule for the most of the Charter SW WI service area. Obviously, it's not.

I was also clearly told that the transition would not include the "baby" basic channels, analog 2-22 (with a few no longer used for analog now) typically from what I've seen, but only the expanded basic analog channels, analog 23-73 (something in the 70's). UMatter seemed to indicate they transition would be for all analog channels - "all digital platform" was the terminology, and the statement that all customers will need a converter, cablecard or QAM enabled TV. I had understood that a QAM enabled TV would not work for the expanded basic channels; those would be encrypted.

Nonetheless, the transition is confirmed as going forward.

Whether this will result in a "better experience", is of course, a matter of opinion. I know there will be hundreds if not thousands of existing subscribers that will not appreciate having to deal with another box on their sets, another remote, and most importantly, paying more for what they currently get. I hope this transition is announced to the media and it gets a full airing before the implementation details are set. It seems to me existing subscribers should get free boxes. A better solution is a single free converter at the entry point to the subscriber location that converts encrypted and clear QAM to analog. I know such technology exists.
post #5452 of 5626
Quote:
Originally Posted by mrvideo View Post

I received the following info regarding Waunakee:

I found a TDS employee working on the box behind my house and talked to him...no fiber for me...they will be running it over copper...

You have no idea how heartbroken I am...and TDS can pretty much forget about getting my money now. Until they (or anyone) can deliver fiber to my house I'm sticking with DirecTV for TV and Charter for internet/phone.

mad.gif
post #5453 of 5626
Quote:
Originally Posted by SybrrGeek View Post

I found a TDS employee working on the box behind my house and talked to him...no fiber for me...they will be running it over copper...
You have no idea how heartbroken I am...and TDS can pretty much forget about getting my money now. Until they (or anyone) can deliver fiber to my house I'm sticking with DirecTV for TV and Charter for internet/phone.
mad.gif
They've been tearing through our neighborhood for the past few weeks burying fiber along all the roads. They're planting new boxes everywhere.
Unless they will be doing it on-demand, I don't see them running any new cables to homes. Sure looks like the last couple hundred feet will be copper, but I haven't asked anyone.

We have the same pair for TV/Internet as SybrrGeek and have been very happy with the service. Our phone is through a third-party VoIP provider and Charter's internet has worked well for that, even without setting up QoS rules in the router.

- LoopinFool
post #5454 of 5626
Quote:
Originally Posted by SybrrGeek View Post

Until they (or anyone) can deliver fiber to my house I'm sticking with DirecTV for TV and Charter for internet/phone.
mad.gif

I wonder how far down the list Madison is for Google Fiber. biggrin.gif
post #5455 of 5626
Quote:
Originally Posted by LoopinFool View Post

Unless they will be doing it on-demand, I don't see them running any new cables to homes. Sure looks like the last couple hundred feet will be copper, but I haven't asked anyone.

It will be FTTH.
post #5456 of 5626
Hello,

Could someone please tell me how to get the PBS HD Local channel to show up when I do a scan for channels? I've read that it should come up as 21.1, but that never comes up when I do a scan. I used to have an antenna hooked up to the TV and I was able to find it. But I got Charter internet and now am getting reception through their cable. Help?
post #5457 of 5626
Did you change your TV's tuner mode from ATSC to QAM?
post #5458 of 5626
Quote:
Originally Posted by mrvideo View Post

Did you change your TV's tuner mode from ATSC to QAM?

Sorry but how exactly do I do that? I have a Samsung LN32A450.
post #5459 of 5626
All I can say is - RTFM

Especially the section on tuning cable channels.

I do not know your TV and how it is configured.
post #5460 of 5626
Quote:
Originally Posted by madisoncheeto View Post

Hello,
Could someone please tell me how to get the PBS HD Local channel to show up when I do a scan for channels? I've read that it should come up as 21.1, but that never comes up when I do a scan. I used to have an antenna hooked up to the TV and I was able to find it. But I got Charter internet and now am getting reception through their cable. Help?

You might not have a manual. Perhaps you were shopping for groceries at Walmart, and now have this TV. That said...

Storing Channels in Memory (Automatic Method)
1. Press the MENUbutton to display the menu.
Press the up or down button to select “Channel”, then press the ENTER button.
2. Press the up or down button to select "Auto Program", then press the ENTER button.
3. Press the up or down button to select the antenna connection, then press the ENTER button.

Air: “Air” antenna signal.
Cable: “Cable” antenna signal.
Auto: “Air” and “Cable” antenna signals.

4. When selecting the Cable TV system:
Press the ENTER button to start the auto program.
Press the left or right button, then press the up or down to select the correct analog signal cable system source among “STD”, “HRC”, and “IRC”. Press the ENTER button.
If you have Digital cable TV, select the cable system signal source for both Analog and Digital.

STD, HRC and IRC identify various types of cable TV systems. Contact your local cable company to identify the type of cable system that exists in your particular area.
At this point the signal source has been selected.

5. The TV begins memorizing all available stations.
After all the available channels are stored, it start to remove scrambled channels(see page 39).
If you want to stop Auto Programming, press the ENTER button.
The “Stop Auto Program?” message will be displayed. Select “Yes” by pressing the left or right button, then press the ENTER button.
Press the EXITbutton to exit
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