Gator: Can't add anything to what I've already posted. I did not ask for the EX 721. I assume that's their standard extension for adding for deleting services. I always call the 1-800-494-4388 number and wait to talk to a live person.
In this case, I was very lucky. The guy to whom I talked was very attentive and researched it for me. I simply asked how I could qualify for the CBS NY & LA channels and waited for the rejection. I got the shock of my life when he said WKMG-DT was one of the stations that had already granted a waiver for it. He checked to ensure that I already had the regular HD package and then added the CBS NY&LA option to my account. Because WKMG-DT had already granted the waiver, I feel a strong allegiance to them for their kindness and watch their station's CBS programming 99% of the time.
I'm not aware of any differences of requirements for the greater Orlando viewing area. I assume we're all treated the same, i.e., waivers, blackouts, etc.
PS. When they tell you that you need to request a waiver, tell them that a WKMG-DT waiver has already been granted. JUST CHECK IT!!!!!!!!!!! That way, you have a 40-60 chance of them being able to do it.