An interesting story about my 34XBR960N with a repair/cost question at the end...
In March of this year I purchased a 34XBR960N from an online retailer. At the same time I purchased a television stand at a local retailer that was rated to hold 220 lbs. The TV comes in at 196 lbs so I figured it was safe enough. I was wrong. About a month later I came home to find the broken television stand and the TV laying face down on the floor. I picked it up and found the four corners smashed in slightly. Not aesthetically pleasing but not that big of deal to me. The TV still powers on and works fine except for one thing... some colors along the left hand side of the screen now display incorrectly.
I contacted the local retailer and showed them pictures of the damaged TV. To my surprise, they soon after quickly refunded me the full cost of the stand that broke AND the total amount that I paid for the TV and the accompanying extended warranty. I'm very pleased with the way that they handled it.
I next contacted the online retailer to see if there was anything in addition that could be done about the damage through the warranty. I was told that all issues had to go through Sony for the first year that I owned the TV. The extended warranty did not kick in until after Sony's warranty expired. I contacted Sony and they gave me the number of a local Sony repair shop. As I expected, falls from faulty television stands are not covered.
The local repair shop said that within CRT tubes there is a very thin film of a tin foil like substance that is spot welded to the tube. During falls, spot welds can fail and the tin foil can become detached. This is what they told me causes the discoloration. I was told that there is nothing that can be done short of replacing the tube. Is that really true? I was also told that the damaged corners of the television could affect the ability of the TV shell to support the heavy tube so the plastic face plate might need to be replaced as well. The estimated repair costs I was given are:
o New tube = $991.78
o New face plate = $197.92
o Tax = $77.33
o Recycling fee = $50
o Labor = $299
o Shipping fee for parts = $130
o TOTAL = $1746.03
This pretty much comes close to the cost of a brand new XBR960N!!! Unfortunately, these televisions are no longer being sold. Does the repair estimate seem far too high or is this reasonable? They also said that I would have to deliver the TV to their shop. They would not come to my home.
Any words of wisdom or advice?
I've attached three photos of the damage.
I may just elect to deal with the discoloration until I can pick up a SED TV in a few years.