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Samsung TXP3071WH - Page 2

post #31 of 254
Thread Starter 
Dan,

Can you PM with with your Best Buy contact?

Samsung Engineers addmitted to me that the issue was in the firmware of the TV set, but they did not see it as a problem. Honestly, I believe communicating the issue was in part a language barrier issue as their engineers were all from South Korea and I do not speak Korean and their English was not great.

I have this e-mail and could provide it to Best Buy if they are willing to accept the TV as a return outside their normal policy.

Thanks.
post #32 of 254
Could you let us know what happens when you call? I am upset about this issue too and would like to know if I can return it outside of the normal window too. Please let me know what happens when you call.

Thanks!
post #33 of 254
Quote:


Originally posted by dbrouda
Dan,

Can you PM with with your Best Buy contact?

Samsung Engineers addmitted to me that the issue was in the firmware of the TV set, but they did not see it as a problem. Honestly, I believe communicating the issue was in part a language barrier issue as their engineers were all from South Korea and I do not speak Korean and their English was not great.

I have this e-mail and could provide it to Best Buy if they are willing to accept the TV as a return outside their normal policy.

Thanks.

dbrouda,

i gave you a PM.


Maverick481,

I'll give everyone an update hopefully in the next few days
post #34 of 254
As noted in my post on the other thread on this topic, I have been in contact with Samsung as well (in North Joisey - 1-800-726-7864). I relayed the information presented in this thread, and the Samsung tech said that they are indeed aware of the problem and are looking into it. He expected a service bulletin to be issued soon, perhaps as early as Tuesday. He stated that if it involves a firmware upgrade, someone would be sent to my home at no cost and that it would take less than 10 minutes to perform. Here's hoping for the best!

Steve Troy
post #35 of 254
Quote:


Originally posted by Maverick481
Now I'm not big into this type of stuff but since I feel like I've been misled by their advertising for the TX-P3071WH model saying it would receive the signals would we have grounds for a class-action lawsuit?

I hate it when companies release something and then try to back peddle and say well it only supports it this way instead of doing the right thing and fixing it. I want to be able to pick up the channels over the cable line without using the box if I want too. We can't do that and we all were told we would be able too.

Am I wrong in this view?

Thanks!

If Samsung becomes aware that there is a defect in its product or that its advertising representations are false even in the absence of a defect, and it does nothing to correct it, yes, that is the classic case for an unfair or deceptive trade practices lawsuit. Suits like that often are the only way for individual consumers to get redress, because, as these boards amply attest, most companies have little interest in resolving individual customers' claims. Massing claims often results in corrective action to avoid huge verdicts against the company. (I love it when politicians refer to "frivolous lawsuits that cost gazillions of dollars." Frivolous lawsuits get thrown out and cost chump change in attorneys' fees to make that happen; it's lawsuits WITH MERIT that cost gazillions of dollars. Imagine a world without those remedies being available when you vote in November, because there is immense political pressure to scale back virtually all consumer and employee suits, at both the state and federal levels.)
post #36 of 254
Imagine a world where if we don't like a product we can return it for a refund... Oh wait, we can do that now. Sadly, then many good Samaritan lawyers would be out of work. Speaking of November, how do the candidates stand on QAM demodulation?
post #37 of 254
Thread Starter 
Samsung changed the sepcs on their web site for this (and other) models. They no longer identify QAM in the feature or specification list...

This means they realized the problem and took action. Unfortunately, the action was too late since many of us purchased this model TV since it was advertised as being able to receive clear QAM content.

Luckily, I have print-outs of the web site and Best Buy advertisements which make the QAM claim.

Anyone ready for a class-action lawsuite for false advertising?
post #38 of 254
They took it out of their spec PDFs too, BUT its still in their online manual.
post #39 of 254
Not only that, everyone's manual should still have the feature listed in there as well. I really think Samsung has taken the wrong course of action by just ignoring this problem and stating that the tv no longer has a QAM unencrypted tuner. I enjoy my 26" widescreen Sammy but I know that the abiliity when my cable company added HD service to my area to be able to get the networks in HD without fiddling with an antenna or getting a new box really enticed me. Unfortunately I havent filed anything with the consumer advocate or anything, but I might consider it soon because this is ridiculous
post #40 of 254
>>Anyone ready for a class-action lawsuite for false advertising?

----------------------

Well, if Samsung does not come up with a free firmware update, you can count me in. However, I do believe it is prudent for them to discontinue the advertising of the clear-QAM feature while they are aware of the problem, or additional people (like us) will continue to purchase the set for this feature. I'm not sure removing the QAM wording means they won't fix the issue - at least I'm hoping not - but they for now don't want people buying a set for a feature that doesn't work.

Maybe they can give us a free set-top box instead!
post #41 of 254
Wow, I can't believe they pulled the QAM info. Well, at least they are aware of the problem. Hopefully, they will take care of the owners one way or the other. I'd rather take a free firmware update, though.
post #42 of 254
I had a missed call from Samsung to my cell phone yesterday(it was frm their trunk line so I don't know if it was from Customer Service or Technical support).

When I talked to CS early lsat week the rep I talked to said that techsupport thinks they have a fix and would have a tech support person make a housecall to swap out some parts.

She didn't know much about the problem and wasn't given specifics so she didn't know if they actually had a fix in the works, or if the tech person was thinking it was faulty hardware. She said she'd follow-up. In the mean time she said that tech support would contact me to schedule a repair visit.

I tried calling her today to see who it was who called but I haven't heard back yet. Hopefully Monday I'll get more info. hopefully tech support actually has a fix now. I am a little worried that they pulled the QAM description from their literature though.

I'm not ready to give up on Samsung yet and will give them the benefit of the doubt for a little while longer. I'll give an update once I hear something.
post #43 of 254
Thread Starter 
Considering they acknowledged the problem to me the third week in July, they may have just been waiting for a significant number of complaints before they took action...consider it a risk assessment of sorts.

It could very well be that the physical part used for tuning the parameter is not reprogrammable and they needed to acquire new parts and train people to install them. Of course, that's all speculation until such time as one of us actually has a tech come out and upgrade the TV so that it functions properly.
post #44 of 254
Samsung has done this sort of thing before. They advertised that the SIRt-151 set top hdtv tuner would output 480i through the component outputs. Their website said so, the manual and box said so and the tuner even had a switch on the rear to set 480i output. It never worked, was never fixed and it took them at least seven months to correct their advertising and manual. I found it difficult to understand how Samsung engineering and testing departments could be unaware that such a basic function of their product did not work.
post #45 of 254
The least they should do is provide each owner with a QAM capable STB.
post #46 of 254
looks like they might get it working after all. I talked to samsung today and the rep said they had finished the prelimery testing and are working on either a firmware update or a new board to be swaped out. he told me that he would call back at the end of the week with more details.

also has anyone tried using the optical out on this tv. it seems that it is only operational while watching a dtv broadcast in dolby digital. my cable always shows light but my reciever only plays during dtv programs.

andy
post #47 of 254
Quote:


Originally posted by stein1010
looks like they might get it working after all. I talked to samsung today and the rep said they had finished the prelimery testing and are working on either a firmware update or a new board to be swaped out. he told me that he would call back at the end of the week with more details.

also has anyone tried using the optical out on this tv. it seems that it is only operational while watching a dtv broadcast in dolby digital. my cable always shows light but my reciever only plays during dtv programs.

andy

I still haven't heard directly from Samsung tech's support but the gentleman that's been helping me at BestBuy was told the same thing.
post #48 of 254
does anyone know if they are gonna provide this to everyone including owners of other models of Samsung HDTVs that have the same problem, or just people who have called and have actively complained.

Like I dont have HDTV provided by my cable company yet so I have yet to call and complain to Samsung about the QAM problem because they would just say are you sure its not a cable problem which I couldnt be sure because my area of South Fl will not have HDTV on Comcast till later in the year maybe, damn Comcast.

btw I have the 2670 not the 3071 but as have been stated in this forum in the other thread, this problem is an issue on all the DynaFlat HDTV series with tuners
post #49 of 254
you should call samsung and ask to speak to a product specialist. they should be able to help you out. that is who i have been talking to. just call tech support during normal business hours and say you want a product specialist and they will transfer you.

andy
post #50 of 254
I just recently purchased this TV and have been unable to get any digital channels or HDTV over cable. This has not been a big deal cause I get more OTA channels than over cable. I love this TV and am disappointed by the lack of a feature. Thank you guys very much for going through this trouble to find a fix. I will keep an eye on this thread to find out if Samsung is going to require us to contact them for a possible fix or if more voices are needed.

The optical port only works with digital channels. It is just a pass through for the Dolby Digital. It will not convert analog to digital. So far it has worked great for all of my OTA broadcasts (5.1 & 2.0 I even got a 3.0 on the tonight show last night).
post #51 of 254
For anyone wanting to report this problem (to make sure they are on the "repair list") contact Samsung's Customer Care Center at 1-800-726-7864 between 9:00 am to 9:00 pm EST Monday to Friday. Please have your model# and Serial# available upon request (located on a sticker on the back of the set).
post #52 of 254
Any updates on the status of this upgrade?
post #53 of 254
Just to keep things clear:
1) what do all the abbreviations stand for and what is their purpose?

2) For the non-cable crowd, if you just hook up an off air antenna to the 'built-in tuner' of the samsung models, will that work for digital broadcasts, HD and otherwise?

Thanks.

Seth
post #54 of 254
Here's a glossary of HDTV terms:

http://www.hdtvpub.com/terms.cfm/category_A/

Hopefully that helps.

As for question 2, the answer is "yes" - hook up an antenna to the built-in tuner and you will get the digital broadcasts available in your area (if the signal is strong/clear enough). The TXP series have 4th generation ATSC tuners that work well with an indoor antenna such as the Silver Sensor.
post #55 of 254
Thread Starter 
I called Samsung (again) about two weeks ago. After their initial call-back to clarify what the problem I was reporting was, they said they would call back again but did not.

On that second call, the individual I spoke with was aware of the limitations in receiving QAM and was going to research what was being done about it. I even requested that he talk to Samsung USA Marketting to see why the QAM feature had been removed from the website.

I've been too busy during business hours to call back...
post #56 of 254
There apparantly is now a fix (at least for the 26' set that I have). The repair is either a firmware update that can be done via the technician's laptop, or a board swap. Good luck finding a service company that uses laptops. Everyone I called doesn't and will need to do a board swap.

A bulliten was suppose to be posted yesterday at the latest that gave the service folks the info on what they need to do but it wasn't there later this afternoon. i have a call into the regional Samsung service manager to try to arrange getting a board to my local repair facility.

Hopefully in a week or two everyone in Samsung's channel will be up to speed on what to do. As it is, I've spent about 5 hours this week calling between the repair facilities and Samsung. It shouldn't be this difficult to get a set fixed.
post #57 of 254
does anyone know if the samsung txp3075wh has the exact same QAM problem as the 3071? what is the 'fix' status for it? what is the difference in the 3071, 3075, 3076, other than the way they look, the memory card features of the 3076, and the sound feature of the 3075? were there any important 'fixes' in upgrading these tv's?

i just bought the 3075, it is scheduled to be delivered on monday the 18th. i really wanted the qam feature and just now learned about the problem. so if anyone can clarify how it affects the 3075, please let me know! thanks.
post #58 of 254
Thread Starter 
Quote:


Originally posted by fusQuanto
does anyone know if the samsung txp3075wh has the exact same QAM problem as the 3071? what is the 'fix' status for it? what is the difference in the 3071, 3075, 3076, other than the way they look, the memory card features of the 3076, and the sound feature of the 3075? were there any important 'fixes' in upgrading these tv's?

i just bought the 3075, it is scheduled to be delivered on monday the 18th. i really wanted the qam feature and just now learned about the problem. so if anyone can clarify how it affects the 3075, please let me know! thanks.

It is possible that if there is a fix, your TV may already have it when it gets to you. Basically, plug it in and scan for QAM channels on your cable connection. If your TV doesn't find them, your in the same boat as the rest of us.
post #59 of 254
Quote:


Originally posted by dbrouda
It is possible that if there is a fix, your TV may already have it when it gets to you. Basically, plug it in and scan for QAM channels on your cable connection. If your TV doesn't find them, your in the same boat as the rest of us.

Well the thing is, then im stuck with the TV. It's 40$ delivery fee, and if i want to return it, I won' t be able to take that thing back to Sears. I called sears and told them to postpone delivery until wednesday so I can get ahold of Samsung and see what they say. I'm pretty sure the TV will be the latest revision model because no sears store nor the sears warehouse in San Antonio had it in stock, they said they won't be getting them until Friday, 2 days ago.
post #60 of 254
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