Samsung TXP3071WH - Page 3

good news guys, i just called samsung (1-800-726-7864) asked to speak to a product specialist for the 3075. i was transferred to a guy named Alfonso and i asked him if he knew about the qam tuner issue on the 3075 (and 3071/3076). i told him im expecting delivery of this tv today and asked him if it will come with the problem fixed. he advised me that it will not come with the problem fixed, and that once i receive the tv and have a serial number, i can call samsung back and they will setup an appointment with a local repair facility. he said the local repair facility will order a part from samsung, and then come out to my place to install it. he said it will take the shop about a week to get the part from samsung. he said once i get my tv and have a serial number, to call 1-800-samsung to setup an appointment with a local repair facility. i verified that this was also fixing the 3071 and 3076, and he said yes, Alfonso was really helpful and knowledgeable.

please follow up with ya'lls experiences calling and setting up an appointment with a local repair facility.

I call Samsung today, their reply was the fix should be ready in about two weeks. That is the good news, the bad news is that I'm with Cox cable and they DON'T send out any unencrypted channels so the fix won't help anyway. Call your cable co. to see if they even send out any qam 256 unencripted channels, as that is the only way this will work when the fix is out.

actually i think the best thing is to NOT call the cable company, because then they will begin to encrypt all the unencyrypted channels, ruinning the fun for us qam people

also he said that the new boards have been order and should start appearing in service centers in 15-30 days if you wish to go that route


andy

stein1010,

any chance of sending the software fix to us once you receive it?

thanks

I contacted samsung (sounds like call routed to India) and the gentleman gave me a BP# and told me to call a local repair. They will be out in a couple of weeks.

I have the TXP267O 26" model ----Has anyone found any powerstrip timings for a dvi connection from your computer? I can get the lowest resoultion but it is way to big 720x480 (rescaled to 672x440 to correct for overscan) Every resolution that is higher is just way too fuzzy.

I also just called Samsung. The person I spoke to (also Indian) had no idea what I was talking about. So I explained this situation and he put me on hold for a while, then gave me the local repair phone number. I called them, and they had no idea what I was talking about (notice a trend here?). I again explained the qam tuner issue and told the repair company person that a firmware update or replacement tuner board were being made available. They said they would order the part and call me back once they get it to arrange a visit to install.

I sure hope this works...


...just in case, I'd love a copy of the firmware update program to do it myself if I have to. I wonder where I can get the proper cable for my laptop...

Well I called during lunch and spoke to a guy from Montreal and he gave me the same run around. Could not understand even what a QAM tuner was when I explained it to him. He kept arguing with me and wouldn't transfer me to a supervisor. Finally I told him to either set up and appointment for me to get this fixed (he originally wanted me to send the set to them) or connect me with his supervisor. He said he would have a technician call me. If I don't hear anything by Wednesday I'm calling back because this guy didn't have a clue what a QAM tuner was or that there is a problem. And he is a "Product Specialist".

Maybe someone else can verify this , but doesn't the Phillips Pronto and Neo remotes use the DB9 to mini jack? Could that be used?

I found this, but dont know if its the right one, its a link to cnet for a cable for some old digital camera http://shopper.cnet.com/CABLE_FOR_DC..._9-182431.html

i have a cable that goes into serial port and the other end goes into my radio scanner, a radio shack model. it is the 1/8" . i could definently give it a shot, but my understanding was that the tv needs a new piece of hard ware?

on the OTA HD channels, it shows that im receiving it in dolby digital. my onkyo receiver which is connected via the optical sound cable, always shows PL IIx or wahtever, not dolby D EX. is that normal?

Possible cable:

http://www.omniflex.com/dsview.asp?hid=C1168

It would probably be much easier to get a cheap db9 cable, cut one end off and solder whichever two or three wires were needed to a mini plug - if we knew which two or three wires we needed.

[edit] Found this at http://www.newtonlabs.com/arc/manual/arc_2.html

DB9 to stereo jack cable
The pinout for the DB9 end of the cable is the standard IBM PC pinout:

This is the pinout as you look at the DB9 end of the cable from the board

5 4 3 2 1
9 8 7 6

Pin 2: Host serial receive (332 board serial transmit)
Pin 3: Host serial transmit (332 board serial receive)
Pin 5: Ground


OK - does pin 2 or pin 3 go to the "tip" of the plug?

is the cable supposed to be stereo or not stereo? i had this issue with my radio scanner when i hooked it up to the computer, and radio shack has a stereo -> not stereo converter which just plugs into the tip

i have been asked to not post the information that i recieved so i have taken it down. if you are having the qam problem should go though the normal channels at samsung and wait for them to respond, so far everyone i have delt with have been very helpful and are working hard to get this to work for everyone

andy

most companies facing possible class action lawsuits for deceptive trade practices would probably want you to hush, too.

(they didn't tell me that though)

keeping in mind i have the 3075 and not the 3071:
i called today to ask about the firmware upgrade that has been discussed in this thread vs. the hardware upgrade needed to fix the qam issue. i was told that the qam problem is not fixable by a firmware or any software upgrade. a physical piece of hardware must be replaced. any comments on this?

I'll agree with Andy on this - you should go through normal Samsung channels and give them a shot at fixing it right rather than messing up your set by trying to do it yourself. At this point, I personally prefer the new board, even though it will take about three weeks to get one installed. But I've had the set for a few months already, so what's another few weeks. Once this is fixed, this will be a great TV. Even if it doesn't get fixed, it's a really good TV for the price. I could always add the 5th generation chipset version of the LST 3410A if I have to to get clear-QAM (when it becomes available).

The tech people I have spoken to have been helpful - it's the repair people who don't know what's going on yet.

well obviously you (like i have done) go thru samsung. no one here has expertise to create their own firmware or their own hardware to put into the tv. unless i misunderstood, andy was saying that samsung wants to quell the reality that their tv's do not perform as advertised.

We can let Andy clarify, but I thought he meant that Samsung doesn't want him distributing the firmware patch to others - they would rather have everyone go through proper channels. Andy?

yes that is right samsung did not want me to post this infomation on the internet, give me a day or so and i will see what i can say

ok i called samsung again, got another answer. this time the guy said that there is in fact a firmware fix (last time i was told its hardware fix only) and the firmware fix is available now. he said the firmware/hardware option is an either or and depends on the repair company, ie if they have laptops or not.

i told him that i have a laptop and i already have the cable i need, and he said that they sent it to someone previously and that person posted it online, and so now they are not distributing it to anyone but the repair company. so then i called hte repair company that is scheduled to come out tomorrow and they do not use laptops, none of hte companies (2) in san antonio do. so i guess i have to wait 3 weeks for the board if that zenith TV that has it all comes out anytime soon, before this samsung gets fixed, i am so returning the samsung for the zenith. i could have qam right now if i just had that firmware. cmon andy gimime it

yah i guess i have no room to complain about the waiting time. im just concerned because there is a possibility that the fix will not work. i need things to go as quickly as possible because i have 27 days remaining to return the TV if it doesn't work.

i would ask your repair shop if they use laptops on their repairs, then they can get the firmware and fix your tv tomorrow instead of 3 weeks.

ok here is the deal samsung has fixed my tv.

i can verify that the qam tuner works

i do not have the firmware and therefore cannot send it to anyone

i have comcast and now recieve my local channels, some from dc and some from baltimore


i also get a few random digital channels like the religion channels, a hd special event channel that doesn't seem to do anything and a few other random channels

also i have the TXP3071WH

how bout telling us how/what they fixed?

Well I just called Samsung again and the first guy I talked to had my information all screwed up. I called because I had not received a call from a repair center yet. Imagine my lack of surprise when I find out he messed up the form they need to fill out to have the service center contact me. Well the new guy said I should be getting a call tomorrow and if they don't call me tomorrow I should call the repair center and get this fixed.

Finally someone with some intelligence at Customer Support.