Originally posted by TexasAggie
Well guys, I have a mixed report on my new HLP5063W from TVA.
For the first hour, the picture was great! Even SD looked better than the HLN's. The scenes had better depth, I assume due to better blacks and contrast. I was one happy camper for the first hour.
I started seeing dancing red dots all over the screen. On SD was not bad, but I still saw them.
However, on HD stations it is horrible. completely unwatchable. The complete hair on people were nothing but dancing red dots and their eyes looked possessed because their were glowing red.
It did not matter which connection I used. I even connected the cable from the wall directly to the TV and still had dancing red dots.
This was my greatest fear from an internet purchase. I can't just go down to my local store and exchange it.
So, I will call TVA this morning and see what they have to say and call Samsung as well.
Maybe, I have just have a bad one.
But, the PQ was amazing before it became possessed.
An update on my dancing dots.
I think the cooling fan was bad from the beginning and it got too hot and fried something. On the circular information center, the "Standby/Temp" light stays lit even after the TV has been off for hours. I never heard the fan run even after I turned it off.
As far as service, both Samsung and TVA have been great!
Samsung said that they would contact me Monday to schedule an appointment for Tuesday.
TVA was even better. They said that even if Samsung repairs it that TVA would ship the first one from the next batch to me to replace this bad one.
I hope this does not make anyone mad that is waiting for one.
As I stated above, this was my greatest fear, but TVA seems to really have made an effort to make me happy.
I will post what the service tech says when he comes out. I am also planning on talking directly to Neil on Monday and will post his comments too.