Originally posted by baylorgator
TexasAggie: I just bought the 50" hlp at CC last week. I'm bringing it back because it intermittently replaces the picture with a black & white grid pattern. Since online prices are much cheaper, I'm considering ordering online instead of getting a replacement at CC, but had the same concern you did about online orders. How did your experience turn out?
Here is the good and bad.
Samsung service tech called to schedule an appointment, but unfortunately, will not be able to come out until next week due to not having any service manuals, parts lists etc. He was supposed to be getting those e-mailed to them yesterday. Then, he will order the parts that he thinks I will need and then once they arive, 2-3 days, then he will come out and repair.
I think that this will get better in a few weeks as all service providors are getting set-up for new HLP's.
TVA has been great! They said that they would ship the first one off of the truck of the next batch and pick-up my bad one at the same time. It may arrive before Samsung can get out to repair original one.
The set is still very watchable, but just not on HD stations. I really don't see the dancing red dots much on SD. But they are horrible on HD.
For the price, I would still do the PB again. In the long run this is just a bump in the road.