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Moxi ( Motorola BMC90xx ) Q&A and Discussion Thread - Page 12

post #331 of 12082
Quote:


Originally posted by Adam Tyner
I called the cable company on Saturday and let them know, but the program guide in Greenville, SC still has HDNet and HDNet Movies transposed (should be 770 and 771 respectively; the program guide has it the other way around)

Please PM me with your zip code so we can look into this. (BTW: we hear you about timed recordings. It's on our list. I'll say more when it's closer to being released).
post #332 of 12082
Quote:


Originally posted by jbarr
I posted a very L-O-N-G "Moxi vs. ReplayTV - A Comparison" thread over on the ReplayTV forums.

jbarr,
Great job on the comparison between ReplayTV and Moxi. I appreciate the thoroughness and care.

A note on the channel sort order (since you mentioned it iearlier on this thread): we made the choice so that pressing the up arrow would get you the next higher number--the action is parallel to using the ch up button on full screen TV. Up makes the numbers go up. Down makes the numbers go down. (Naturally we debated and tested, and there's a good case for either sorting choice... but we opted for making the up arrow have the same effect as channel up.
I'll post some additional comments on the other thread. (probably won't get to it until the weekend.)
post #333 of 12082
Quote:


Originally posted by MoxiGuy
Please PM me with your zip code so we can look into this. (BTW: we hear you about timed recordings. It's on our list. I'll say more when it's closer to being released).

Also an issue for me. My zip is 29625 (Anderson, SC). I informed Charter of the guide data being reversed 2 weeks ago by e-mail and 1 week ago by phone call.
Thanks.
post #334 of 12082
This may seem like a very silly question, but if I were to subscribe to HDTV (through Charter) could I simply view it at 480i resolution through either S-video or composite output connection on my SD (non-HD) TV? I know that I would be missing all the HDTV "benefits" such as resolution, etc. but as I believe that there is actually some show content that is not available anywhere else.

Further, IF this is doable, when Moxi records the HD, can I assume that it will still record the "full" HD recording? And further, if I were to later plug in a HDTV and play back the content, would it then play back at full HD resolution and clarity?
post #335 of 12082
Quote:


Originally posted by jbarr
This may seem like a very silly question, but if I were to subscribe to HDTV (through Charter) could I simply view it at 480i resolution through either S-video or composite output connection on my SD (non-HD) TV?

Yes, the Moxi can downsample content, but I'm not sure if it'll retain the original aspect ratio. I only had it on 480i briefly, but I want to say from memory that the HD channels were vertically elongated at that setting. I could be wrong about that.

Quote:


Further, IF this is doable, when Moxi records the HD, can I assume that it will still record the "full" HD recording? And further, if I were to later plug in a HDTV and play back the content, would it then play back at full HD resolution and clarity?

I would think that would be a safe assumption -- presumably it's only downsampled during output, not as the signal is coming in.
post #336 of 12082
Quote:


Originally posted by jbarr
By the way, does anyone know if Charter (or Moxi/Degio) has any "Feedback" email address for "pilot" users? I have some installation and provisioning suggestions that might help in future installs...

I have the information about Moxi Support & Feedback at Digeo
Phone 877-933-4436
Email only feedback itvsupportcenter@digeo.com

Adelphia have 2 PDFs guides about how use Moxi and Tech Support 877-387-2329 (DVR-2DAY) you can visit www.adelphiasocal.com/dvr/viewersguide to get them.

Maybe Charter or other cable providers have similar resources.

Jeff, the cable installer left your Moxi Manual? Additionaly, in the digeo website there is the GLP Source Code of Moxi interface, I guess that some Linux user can review to see what is inside.

Yesterday I upgraded my ReplayTV hard drive to 160GB with the ReplayTVPatch, very easy.
The Moxi less than 40 hours recording capacity is driving me crazy, so I will use the Replay TV to record the series and movies, and left the Moxi only to HD programing and sports.

Trade
post #337 of 12082
(expanding on Adam Tyner's post)
jbarr,
Moxi will record at HD resolution and downsample to 480i. There's a Widescreen control under Settings that will offer you options on how to format 16:9 material for a 4:3 screen: you can crop the edges, letterbox it, or stretch the image vertically so you get a full-screen "El Greco" view. The recording can be saved to play back at HD resolution when you get an HD display.
post #338 of 12082
MoxiGuy,

I wanted to repeat my question to you-

Some St.Louis Charter subs are reporting that they have VOD added to their moxi menu now. I currently do not have this available via my VOD.

Is there any way to get this added to my Moxi? Some sort of trigger?

Thanks
Bruce
post #339 of 12082
Bruce:

I think that not depend of the Moxi box that you get VOD like the other users. I had a problem getting only 2 HDTV channels, Adelphia said that I need have provisioned again the box to HDTV, I think that my provider did not input the appropiate cods to my Moxi.

So, you don't need a trigger you need a bullet.

Trade
post #340 of 12082
Bruce,

I just today had the "games" and "ticker" menu choices show up. I would have thought VOD would have been there too, but unfortunately, its not.

--Tyler
post #341 of 12082
Quote:


Originally posted by GlendaleHDTV
Bruce, I just today had the "games" and "ticker" menu choices show up. I would have thought VOD would have been there too, but unfortunately, its not. --Tyler

And this is what is frustrating me. Some Moxi users in St. Louis have VOD, some have Games and Ticker. I have none of these. MoxiGuy, why is it that some subs have some stuff and some dont, all in the same cable area?

Thanks as always for your insight MoxiGuy - it is greatly appreciated!
post #342 of 12082
I appreciate that everyone wants the latest and greatest instantly. Typical pattern, though, is to push a new build or open up a new feature to a limited group of subscribers and take a short time to be sure everything is stable and working as expected. Then the deployments go wider. Couple days patience in the STL area and I think you'll all be on the same build with the same features enabled.
post #343 of 12082
As "Dyaus" mentioned earlier in this thread, there is an "Easter Egg" that displays various food items that you can "throw" at the screen. Well, after some playing around (Ok, I was bored), I found another "Classic" Easter Egg....
  • Press the Moxi button and scroll to the "Settings" card.
  • Next, scroll to the "Terms/Conditions" card.
  • Now, press back, next, back, next, back, next
The screen clears and an animation plays displaying developer credits!

Pressing the Moxi menu again exits...

Have fun!
post #344 of 12082
Quote:


Originally posted by MoxiGuy
I appreciate that everyone wants the latest and greatest instantly. Typical pattern, though, is to push a new build or open up a new feature to a limited group of subscribers and take a short time to be sure everything is stable and working as expected. Then the deployments go wider. Couple days patience in the STL area and I think you'll all be on the same build with the same features enabled.

But according to the almight Marty (who is the main DVR guy in St.Louis), nobody has it and it won't be ready for probably 60 days.

Tim
post #345 of 12082
STL UPDATE-

I do now have the Ticker and Games this morning. Hopefully VOD shows up soon.
post #346 of 12082
I have had the Moxi for going on 2 weeks now. Great device! 2 minor issues I'd like checked into, though.

I'm in the 35216 ZIP code area, and channels 14 and 24 were recently swapped in the program listing (about 2 months ago). Moxi's channel guide does not reflect this change.

Also, sometimes when scrolling up through the list of channels on the "Channels" menu option, some of the channels don't display. The space is allocated for them, but there is a blank area where they should be shown. If I use the arrow the move to the listing, I see the programming information for that channel. If I Page Up or Page Down then return to the given screen, often the "missing" channels are there. It seems to happen most frequently in the digital programming tier range of channels, and it's not every time. I hope all that gibberish makes sense.

Thanks in advance for any info on this! This is more of a "report" than a "I must have this fixed or I will implode." FWIW, we do not have the recent firmware upgrade that included the HDTV category on the Moxi menu. I understand from a local rep this is coming in a few weeks.
post #347 of 12082
ABC,

I got my games and ticker yesterday. Can you go into the diagnostics on your box and find the status of your last software update? Mine has shown error ever since I got my box.

Thanks,
Tim
post #348 of 12082
I have no games, no ticker, no VOD. Is it the firmware or the provider? How do I know or find out?

One great thing about my ReplayTV is that I can always find the firmware version number and I can always force a connection for an uodate. if I want it.

The Moxi just keeps me guessing. Is there an FAQ somewhere for advanced users??
post #349 of 12082
Adelphia WLA installed the MOXI for me this morning and I was very disappointed with no DVI O/P and the streched SD. I waited for a few months for the Toshiba 62HMX84 which has two HDMI Inputs. But I couldn't use it with the MOXI STB. I spent a hour talking to the supervisor at Aldephia's office but not getting any answer.

I felt much better after reading this forum because quite a few people have already identified a lot of problems. It is great to have MOXIguy to address user issues and his present has kept me not switching to DirecTV (I have been using SD TIVO).

The component HD input is great and I haven't experienced any recording problem.

Other than the video source feed through and DVI output. I have some other suggestions:
1) To do List
2) Previous channel button
3) In the channel list menu, allow to key in channel number
4) Allow manual selection of favorite channels

TO top all list, I really want to try out the effect of DVI and verfify the myth of HDMI is better than component input.
post #350 of 12082
Quote:
Originally posted by kelliot
... Is it the firmware or the provider?

It's a combination. (BTW: a Moxi software update entails much more than firmware. see below)

Moxi software is upgraded in a series of releases that provide enhancements, new features, bug fixes, etc. Within each release there are a number of optional applications. Applications can be entitled individually, just like various premium channels (HBO, Starz, etc.). Some of them may be entitled with the basic DVR package, others as premium options. It's up to each cable provider to determine which of these applications to enable--and when.

So, where do things stand now? Charter and Adelphia are currently in the process of upgrading subscribers from version 2 of Moxi software to version 3. (Easy ways to tell them apart: Version 2 has no HDTV filter in the Moxi menu; the Flip Bar shows only the current program. Version 3 has the HD filter; the Flip Bar shows the current show plus the next three shows.) Pretty soon, all new subscribers will start out on version 3.

More than firmware: In older set top boxes, there was no hard drive, so all software had to be downloaded directly into silicon components--this combination of HW and SW is known as firmware. The BMC9012 has a hard disk drive that not only stores recorded TV, but stores most of our software. In that way it's much more like a PC or Mac. Some cable DVRs have a model where firmware is provided by the HW manufacturer and other providers supply the application software. With Moxi, all of the software comes from Digeo, so we provide it as a unified offering. We don't announce firmware updates as separate from the rest of the software. Just think of it as a new software version.)
post #351 of 12082
Quote:
Originally posted by KC38
I have some other suggestions:
1) To do List
2) Previous channel button
3) In the channel list menu, allow to key in channel number
4) Allow manual selection of favorite channels

Thanks for the kind words and the suggestions. Some are already here. Others on the way.[list=1][*]Arrow right to Find & Record, then arrow up to Scheduled Recordings You'll find a list of all upcoming recordings. Or choose Canceled & Deleted and you'll find a log of programs that were requested but are no longer on the box or the schedule. You'll see a brief explanation why not.[*]Use the jump button on the remote[*]planned for a future release[*]considered for a future release[/list=1]
post #352 of 12082
Any more news yet on additional storage? It's really the most frustrating aspect of the Moxi box as it makes setting recordings a real PIA as it keeps trying to delete stuff I want to save.
post #353 of 12082
Question for MOXI....

Something strange has happened in the last few days. When I first got the box, when I watched a recorded program and hit the skip button on the remote, it jumped ahead 30 seconds. Now when I press it, it goes ahead 15 minutes. I would appreciate any help you can give.

Tim
post #354 of 12082
Quote:
Originally posted by tcfila
ABC,

I got my games and ticker yesterday. Can you go into the diagnostics on your box and find the status of your last software update? Mine has shown error ever since I got my box.

Thanks,
Tim

Tim,

My last updates are as follows:

Last Software Update 2004-09-28 09:42:05
Last EPG Update 2004-10-23 09:42:50
Last Entitlement Update 2004-10-22 08:37:34
Last Account Update 2004-10-20 07:27:21

Hope this helps.
post #355 of 12082
Here's something else that keeps coming up. Occasionally I'll go to watch an HD channel on my SD TV, and the Moxi has "forgotten" the display option. I have set this to Letterbox multiple times, but sometimes it reverts to Widescreen. I have not lost power to the box between setting the option and it going back to the default.
post #356 of 12082
Rampage522:
This is addressed in the upgrade that's currently being deployed. If you have the HDTV filter in the menu, and your box still forgets the setting, please IM me.
post #357 of 12082
Quote:


Originally posted by Rampage522
I'm in the 35216 ZIP code area, and channels 14 and 24 were recently swapped in the program listing (about 2 months ago). Moxi's channel guide does not reflect this change.

The channel information was corrected over the weekend. Please check your guide data.

Thanks.
post #358 of 12082
Quote:


The channel information was corrected over the weekend. Please check your guide data.

I noticed the correction Sunday night, charter_hsd! Thanks for the quick turnaround on that one.
post #359 of 12082
Quote:


Originally posted by Scotes
Any more news yet on additional storage? It's really the most frustrating aspect of the Moxi box as it makes setting recordings a real PIA as it keeps trying to delete stuff I want to save.

You're not alone. If this were 1999, 80 gigs might be acceptable. But not today. So, this weekend I used my mini vicegrips to remove the tamper-proof screws from my Moxi. I am going to try a bit-level copy from the current drive to a new 300 gig drive. I'll keep the forum posted on my effort to drag the Moxi into the year 2004.

QL
( If it all works out, I'll put the 80 gig in the the same closet where I keep my old 14" in CRTs, my 340 MB tape backup system, and a flip-top box of CP/M formatted 8" Verbatim floppies. )
post #360 of 12082
can anyone point me to where i can find the Moxi Remote Control documentation? I want to program the remote to control my audio setup.

Thanks!!

Bruce
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