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How I got thrown out of Tweeter! - Page 2  

post #31 of 102
Sorry, that was meant as an obvious joke, I just thought it was funny that the woman was out shopping for HT equipment while the man was at home. No actual insult was intended.
post #32 of 102
Quote:
Originally posted by m0tion
There is no man, I repeat this to be clear, NO MAN who would send his wife out to shop for a projector, screen, etc. and sit at home waiting for her to come back and tell HIM what SHE thinks is the best idea for the theater! What a crock!
LOL! That's funny...

And he ended with this theater...

http://216.77.188.54/coDataImages/p/...0619jul96c.jpg

"OK.... Honey... You can open your eyes now... Surprise!!!"


http://pages.prodigy.net/rogerlori1/emoticons/lol9.gif
post #33 of 102
Quote:
Originally posted by edwardr132
Exactly my point :) I believe the cost is somewhere around $3,600/so...
No, they are about half that. And non-tensioned about half that. I know, I just bought one. But yet, fixed screens are often much more cost effective than motorized ones.

Futher discussion belong on the Screens forum :)

///d@
post #34 of 102
Thread Starter 
Quote:
... while the man was at home.
Actually, I got the impression that he was at work.
Quote:
... fixed screens are often much more cost effective than motorized ones.
I agree. No waves to worry about either.
post #35 of 102
I don't have a problem with helping out others in or out of stores
your in there just browsing to see whats in anyway
I always wait for the salesman to walk away then I ask a few Questions
I realize a store needs to turn a profit to keep the doors open.
I just like to make sure the potential customer gets all the facts not just the ones the salesdweeb was dishing out.
kind of like buying a car 9 out 10 times the salesman hasn't a clue whats under the hood or what offered for a given year all he knows is $$$ and what percentage his commission maybe
post #36 of 102
Quote:
Originally posted by m0tion
You guys are over reacting, this story is obviously a complete and total fabrication. Thats right, I'm calling you out, Thomas F, you are a LIAR! I have proof!

There is no man, I repeat this to be clear, NO MAN who would send his wife out to shop for a projector, screen, etc. and sit at home waiting for her to come back and tell HIM what SHE thinks is the best idea for the theater! What a crock!
Actually, I ALWAYS send my wife out to look at anything I plan on purchasing. TV's, computers, lawn mowers .... heck, even my 4-Runner.

Granted, my big manly 4-Runner is purple ... but at least it's a 4x4 ... :D
post #37 of 102
I'd like to say that I do not think TWEETER is a bad place with lousy service. In fact, I have made a number of purchases from the local TWEETER because their service and product knowledge was vastly superior to that of Sears, Crap Buy and Circuit ******.

I spent 3 grand a little over a month ago on the new Denon AVR-3805, Mitsubishi 2k D-VHS deck, the very nice Boston VR2 Tower fronts speakers, along with the VRC center, a bunch of banana plugs and the big top of the line Monster Power Bar. I got a very good deal and the salesperson was knowledgeable and very patient with me during my two visits as I decided on which speakers I wanted.

It's hit or miss by store, I know. But Tweeter has a better batting average than the Joe Six pack B&M's.

Oh, two years ago I was kicked out of Sears for correcting an ignorant salesperson who was telling a customer a bunch of gobbledygook. I'm still known there for that. :) But that salesperson is no longer there and the ones that are there like me and actually question me on stuff so that they can know more about the products they sell. It's a riot.
post #38 of 102
Actually, the way I see it, a good salesman could sell his equipment with the internet or not. We live and work in a free market, and you GET what you PAY for. The goal is to find the added value of retail outlets and SELL the benefits.

Because that's the point, SELL the equipment. You have to SELL to your customer the VALUE of buying at a local store. First, you don't have to worry about shipping, and all that confusion. You buy it, you get it now. Two, we'll come over and install it if you need. Three, you don't like it, no problem bring it back and we can find something that fits your needs (you won't get your money back, but we can find you something else, the gurantee of satisfaction). If you don't know what you need, what is your goal with your purchase, and we can suggest something you need? If it breaks, bring it back here, we'll take care of getting any repairs. Also, a lot of these places (Tweeter included) offer 0% financing, which you won't find on some Internet site.

Yes you can come the internet get information, but no matter what, a local store will have benefits above and beyond the internet retailer, and that is what local salespeople need to sell there equipment on. I bought my HS10 locally, and got just as good a deal as most on the internet. I let him know what kind of price I could get on the net, and he was willing to do business, but I also realized the value of a local seller. Everyone was happy at the end.

BTW, I don't think Tweeter is doing themselves any favors by asking enthusiasts (customers or not) by leaving their establishment. He should've gathered information from Thomas and found out what they could do better to offer better information to their customers. A REAL salesman would've gained Thomas AND the lady's husband's trust and earned customers, NOT drove them out of the store. And if he didn't sell something right then and there, at least they would have left knowing Tweeter was a respectable establishment, and wouldn't feel ripped by buying something there.
post #39 of 102
Knowledge is power. You did the right thing AND provided some folks with the ability to make an informative decision on the options that are available.

I'm sure the salesguy really wanted the sale and probably would've gotten a pretty good commission from the deal, BUT - oh well...it's not like you deliberately went into the store to take away their business. That's competition. And you pointed the couple towards this site where I'm sure the engineer husband will end up (if not already).

People should be informed of the options. Hell. I recently drove my 2004 Mustang to my local BMW dealership to check out some recent models. While there, a few folks walked over to MY car and started asking me questions! Maybe the dealership should have told me to "please" park my car down the block and out of sight least anyone decide to buy a 2004 Mustang instead of a Beamer !? :confused:
post #40 of 102
Quote:
Originally posted by Dithermaster
No, they are about half that. And non-tensioned about half that. I know, I just bought one. But yet, fixed screens are often much more cost effective than motorized ones.

Futher discussion belong on the Screens forum :)

///d@

I was quoted $3,600 when I was at the Atlanta Hi-Fi Buys which is the Tweeter equivalent for the Tensioned Electric Screen. I called the store and verified that it was a Stewart. I stand behind my previous post, So no, they are not half that; at least at Hi-Fi Buys/Tweeter! I just called them up to reverify the price and they said they don't sell that one any more and and they said that all the Stewart screens are "custom" and the one that they quoted me was actually the one on the wall... I am/was one of those clueless customers about the cost of all these things.

I ended up getting a used Draper Targa electric screen from another AV store who just wanted to get rid of it and sold it to me for only $150! It was in their back room gathering lots of dust. When I asked them about what they got in terms of demos and such, the manager thought of that one! Lucky for me... I personally could never afford a screen in the 1K and above range.
post #41 of 102
I was at my local Tweeter recently talking to the salesmen about my HT room. I mentioned that I had Z2 on a 100" screen, and then described how I made my screen for under $100. To be honest, they all seemed quite impressed and actually congratulated me on my resourcefullness in saving 100's of dollars. Now granted, there wasn't a customer in there specifically shopping for a PJ and screen at the time.

Personally, I like Tweeter. Yeah, their prices aren't always the best, but oftentimes you can haggle with them to get a better price than what they list. And like another member said, it sure beats the heck out of Best Buy and Circuit City.

My final point to the original topic - I personally feel it's my duty to help out less knowledgable A/V shoppers. How could you rightly stand by and listen to a B&M salesman throw down a load of bull you know isn't true just so they can make a $1000 sale? I think it's our civic duty to help when we can! :)
post #42 of 102
Quote:
Originally posted by edwardr132
So no, they are not half that; at least at Hi-Fi Buys/Tweeter!
Well, there you go. You're using a specific vendor and model to support your general statement about the price of things. If you ask other vendors (such as AV Science, who hosts this fine forum), you'll get a better prices. Also, often times Stewart screens are more expensive than other brands, such as Da-Lite. Some people prefer the Stewart material and are willing to pay for it, and that's just fine with me. I'm happy with my Da-Lite (so far, I just got it!).

With best intentions and not trying to pick a fight,

///d@
post #43 of 102
Quote:
Originally posted by chinch
the problem is that these folks had $$$ to spend and while your "knowledge" was appreciated by a hesitant wife, the "$50 screen" and 'buy it on the internet" was really sophomoric. did you stop to think very few people "building their own house" will have a problem forking over $300-600 for a perm wall screen. it's not like you were talking to some college kids.
I just built my own house, and that does not mean that forking over "300 - 600" is no big deal. To the contrary, I built the most house for the money that I could afford. Like many, it is my #1 investment. My HT was built with a budget in mind.

Like many people I will gladly pay premium $$$ for great service, but alas customer service is almost non-existent these days. Most places believe in volume and seem to do, or say what ever it takes, to make a sale. The salesperson in this case was probably PO'd at loosing a healthy commission.

I have worked a part time job or two to make ends meet, and have always falling back on to my consumer electronics/PC hobby. When I was 22 and in the military I worked PT at CC (early 90's). After 6 months I had the highest sales week on record in the store, and the most referrals in the region. I truly believe that this came from telling the customer the truth, and sending them elsewhere if the deal was better. Many came back anyway and said they would rather buy from someone they were comfortable with. My manager would cringe every time she heard me send someone to Office Depot to look at a computer, then smile when they returned.

I year or two later I worked at the Office Depot PT selling PC's, and soon had just about every real estate agent in the area coming to equip their offices. This again was based on telling them the truth, and not being afraid to say when I did not know something.

I could rant here all day but will spare you. Suffice it to say, that when I find good service, I will pay for it and always return.

Scott


See gallery for a budget HT
post #44 of 102
Based on what Thomas F wrote, I'd have to agree that the manager overreacted. Seems like Thomas was just replying honestly to a question posed by the customer about his screen. The fact that the manager accused Thomas of referring her to the Internet (when he clearly didn't)suggests that the salesman either lied about what Thomas said, or didn't understand what he was talking about. Neither option speaks well of the salesman's integrity or competence and makes him less deserving of the sale in my opinion.

I too worked part-time in commissioned A\\V sales during my school days. It was a good way to help pay the bills without entirely giving up on my love of consumer electronics (Being able to get stuff at dealer cost or less sure didn't hurt). Like Scott, I used to piss my manager off because I refused to BS my customers just to sell off excess inventory. But also like Scott, I kept my job because I had more return customers and total sales than almost everyone else (even some full-timers). So I'm a firm believer that customer service and dealer knowledge do matter to consumers, sometimes more than price.

Thomas, I'd be curious to know if the family actually bought the home theater equipment from Tweeter. Because of the manager's handling of the situation, they may have lost the sale of a PJ AND screen instead of just the screen. If I saw a manager scare away a helpful and informed person like Thomas, I'd start wondering what he was trying to hide.
post #45 of 102
Thread Starter 
Quote:
Thomas, I'd be curious to know if the family actually bought the home theater equipment from Tweeter.
I don't know. I haven't heard from them yet. I was hoping that they would show up on the forum.
post #46 of 102
Tempting as it is, it is very questionable behavior when someone walks into a business and volunteers information that would result in the business losing a sale.

Would you appreciate someone proposing to your boss that they would do your job better and take 10K less a year?

Would you tell someone you overhear ordering ribs in a restaurant that the ribs are better and cheaper across the street?

Would you tell someone in a church the minister just down the road preaches better and they don't ask you to tithe?

Would you appreciate someone telling a guest at your house party that there was a better party around the corner with better appetizers and more to drink?

People who say they wait for the salesman to leave before offering information is the all the evidence ones need to determine that this is offensive behavior. If it was proper they would not have to wait.
post #47 of 102
Thomas:

I agree with those that feel the manager over reacted. DIY screens have their place as do the various commercial models. Merely discussing alternatives does not in my opinion mean you were trying to dissuade the customer from purchasing a commercial model.

I am sure the couple you spoke to appreciated your input. If I am in the store and see customers looking perplexed (I also did my retail stint, while in school) I will provide assistance. Once I was at one of the large home improvement chains buying a room air conditioner. Several people were looking over the models and I heard one wondering out loud what E.E.R. meant. I explained the ratio of watts to BTU's and potential cost savings. Several others were now listening and everyone took the model with the higher E.E.R.

If I am looking perplexed I appreciate any help I can get, either from another customer or from a sales person.
post #48 of 102
I don't think it's questionable behavior at all to offer your opinion to someone less-in-the-know -- in front of a salesman or not. Now obviously if you're a competing business owner and you're going around to other stores "luring" customers away, yes that's not only questionable but highly unethical. That constitutes solicitation, and the store has every right to ask you to leave.

I've actually been approached several times while browsing at Tweeter, Best Buy, etc. by other customers after the salesman walks away. Most often time it starts out something like, "Excuse me, but do you know anything about these DVD players? The salesman told me it would do this, that, and the other thing." So I'm supposed to say yeah, I know a little something about them, but I can't tell you my opinion because it might cost Charlie the cheap suit, gold nugget ring-wearing salesman a sale? I don't think so. Keep in mind, many people don't know where to go to research A/V equipment, read reviews, check prices. They're at the mercy of what the salesmen tell them. If you can help someone out by offering them your opinions and experiences, great! I see nothing wrong with that.
post #49 of 102
Leckian,
You worded this perfectly. I am not sure why people continue to take it out of context?
Especially by throwing in comments like "gold nugget ring wearing salesman" and "Tweeter grossed $XXXXXX dollars last year".

It isn't a matter of how slimy a salesman we are talking about or how much money a business makes in a year. It is simply a matter of right and wrong.
Basic understanding that can follow their traces back to what you learned as a child.

I don't think it can be worded any better than how Leckian already did.

"Would you appreciate someone proposing to your boss that they would do your job better and take 10K less a year?"

Think outside the box folks ... it is begining to sound like some people care more about their egos being stroked and "screw the corporate monster with cash lining his pockets" than simple right and wrong.

You want to educate the masses? God bless you ... just don't do it at the expense of someone trying to do business on their OWN property.

Disclaimer - again, all that said, I don't know if I would have done a single thing differently. But at least I can admit I know it isn't right. Heck, I used to work directly for an AV dealer ... you would still see me on here recommending the sale go to AVS to support this forum or recommending DIY screens/mounts/etc. ... essencially taking food right out of my own companies mouth ... while on their computer and on the clock no less. Again, I can admit it is improper behavior ... regardless of the positive outcome.
post #50 of 102
Quote:
Originally posted by Swan_g


And he ended with this theater...

http://216.77.188.54/coDataImages/p/...0619jul96c.jpg

"OK.... Honey... You can open your eyes now... Surprise!!!"


http://pages.prodigy.net/rogerlori1/emoticons/lol9.gif
:D :D :D Now that gave me the best laugh I've had today :D :D :D
post #51 of 102
It's painful to even go into 95% of all retail shops, even the high end ones. I remember having an argument about THX back when it first came out. One of the high end shops in Philli the manager was giving a speech to some customers about how THX was nothing other than a label. I merely piped in that re-EQ and other processing DOES occur in THX processing and he absolutely insisted that there was NO difference between standard prologic and THX processing. Keep in mind this is not a chain store but a high end shop.

Most retailers say whatever it takes to make a sale. They flat out lie or are just too ignorant to learn. Far (FAR!) better decisionmaking can be made by using an outlet like AVS.
post #52 of 102
the situation is pretty similar to the rules of this forum actually. tweeter = AVS.


i don't like the rules, BUT i understand that AVS is a business and it's not in their best interest to give free advertising to competitors so i accept the rules.
post #53 of 102
My "gold nugget ring-wearing salesman" comment was merely a failed attempt at humor, as was my prior post about it being "your civic duty to help when you can." Sorry if I offended anyone.

I think there are really two different scenarios we're talking about here.

Scenario 1: You lurk in the shadows waiting for the salesman to walk away so you can quickly run over and debunk everything that was said. Clearly inappropriate, clearly wrong - expect to be escorted out of the store immediately.

Scenario 2: You're minding your own business when a fellow consumer solicits your opinion. I still believe it's ok to offer your opinion in this instance. How you offer your opinion will determine if this is a questionable practice or not. If you start debunking the salesman and make comments on how this store is overpriced and you can get something better and cheaper down the street or off the internet, again that's inappropriate. But to be ASKED what you have in your setup and to simply reply with what you've purchased and/or built yourself and why, I see no harm. No reason to be asked to leave the store. I mean who was this salesman? The A/V Nazi? "No Tweeter for you. One year! NEXT!!!"

And did you ever stop to think that maybe Thomas actually helped Tweeter make a sale? Maybe the customer couldn't afford to purchase both the projector AND a screen. But by learning that there were other alternatives to a $1500+ professional screen, maybe that helped the customer decide to purchase JUST the projector from Tweeter for now. Better than having the customer walk out purchasing nothing.
post #54 of 102
Scenario 3: An overzealous Thomas admitted he I couldn't help myself, and I commented... without being spoken to.

The entire scenario is in poor taste, regardless how the Tweeters salesman handled it. You don't act like that at the office, dentist, restaurant, supermarket, etc. It is humerous to find people defending or bragging about such displays of foolishness. The couple has probably already changed their number and no doubt the husband was not too pleased for dialing out their number on a strangers phone.

The whole scenario is laughable, and more appropriate for a "punk'd" episode.
post #55 of 102
Quote:
Originally posted by HarleyRider
My "gold nugget ring-wearing salesman" comment was merely a failed attempt at humor, as was my prior post about it being "your civic duty to help when you can." Sorry if I offended anyone.
Ooops. No offense taken ... I sold my ring when I stopped working at Al's Used Car Superstore.
:D
post #56 of 102
So it's now wrong to those who need help not to be taken advantage of...

Damn right I speak up even if the salesman is standing there. What do I care. Obviously he can't help the poor consumer most of the time. I never wait, but not always do I do something too. It just depends on what's said and how much BS it is. If they're just making crap up, which I've heard many many times. I usually laugh and step in right away. I don't tolerate ignorance, or out right lies for profit. You would not believe some of the things these so called salesman come up with.....cmon you guys know. You've ALL heard it. Least for me, if its too far from the truth I speak up. I could care less if they get mad. I don't work for another store or anyone else. I'll protect those who need it from the ignorance that spills from these salesmans mouths.

If any of you sit by and let people be taken advantage of....SHAME on you I say.

Now in this case he was just trying to be helpful. Nothing wrong with that either. As for the "poor" salesman or store. Gee I have an idea, its called the hiring process, you know process for a reason. Not the hire any moron off the street to fill a slot process.

Ok this is becoming a rant hehe I'll stop now.
post #57 of 102
Quote:
Originally posted by hdtv00
So it's now wrong to those who need help not to be taken advantage of...

Damn right I speak up even if the salesman is standing there. What do I care. Obviously he can't help the poor consumer most of the time. I never wait, but not always do I do something too. It just depends on what's said and how much BS it is. If they're just making crap up, which I've heard many many times. I usually laugh and step in right away. I don't tolerate ignorance, or out right lies for profit. You would not believe some of the things these so called salesman come up with.....cmon you guys know. You've ALL heard it. Least for me, if its too far from the truth I speak up. I could care less if they get mad. I don't work for another store or anyone else. I'll protect those who need it from the ignorance that spills from these salesmans mouths.

If any of you sit by and let people be taken advantage of....SHAME on you I say.

Now in this case he was just trying to be helpful. Nothing wrong with that either. As for the "poor" salesman or store. Gee I have an idea, its called the hiring process, you know process for a reason. Not the hire any moron off the street to fill a slot process.

Ok this is becoming a rant hehe I'll stop now.
Your assuming of course in your tirade that you have cornered the market on the truth and that your uninvited comments are going to be welcomed by your targets. This I doubt very much right down to your assumption that strangers will share or welcome your values or thoughts. Obviously your were never taught or learned courtesy or respect when visiting someone else's property and feel entitled to spew your unsolicited opinions anywhere you go without regard as to whether or not they are welcome. People do not go into a business to talk to strangers who butt uninvited into affairs that are none of their business.
post #58 of 102
This is really turning into a pissing match, now, isn't it?
post #59 of 102
Quote:
Obviously your were never taught or learned courtesy or respect when visiting someone else's property and feel entitled to spew your unsolicited opinions anywhere you go without regard as to whether or not they are welcome.
Hmmm, not sure attacking someone's upbringing by making assumptions on how they were raised is the best way to make your point.

Obviously you were never taught or learned courtesy on how to conduct civil discussions with those whose opinion might differ from yours. ;) (Yes, just trying to interject some humor in a thread that's starting to turn ugly. Unload the flamethrower...)
post #60 of 102
I started with a bed sheet, I ended up with a Stewart 8' wide tab tensioned electric screen (purchased from AVS too). I was very happy to hear about a bed sheet as a starting screen. It got me into home theater earlier than I might have and I upgraded as I saw fit. Sure it's not cheap, but it hides much easier than a bed sheet too. :)
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