Originally Posted by austerville
I wish they did this for their DVRs. I got a DHG-HDD500 (500GB Sony DVR w/ CableCARD and OTA tuner.) It's got the original firmware which puts the HDMI in Auto HDMI mode, which outputs the SD material in a streched mode. This happens every time you turn the device on. It's got to auto shut off in the middle of the night to download the friggin TV Guide. Not to mention the original software doesn't support the TV Guide over ATSC (only NTSC) so when the digital switch off occurs, you'd have no guide.
Back to the original thread topic. CableCARD experience on the PVR was a bit of a pain but not to bad. Power Off, Insert CARD, Power ON, Wait for channels to be rescanned, Call Cable Company, provide info. The scheduled the time frame that a hit would be sent. Hit comes, still no encrypted channels. Call them up, they claim it's active. I explain I see none of the encyrpted channels. Proceed with flipping to a dozen channels that encrypted and not encyrpted to prove to the guy on the phone that it's not working. Guy says, Uhh, must have a bad card, try another. I'm hard headed and told them to resend the hit, they claim the tried (I don't think the actually did.)
I decide to do so more research and find the a couple people in my TWC area have the unit, have the same Mot CableCARDs, same firmware and everything worked. So I call again, they once again scheduled a time, but asked me if I got a new card. I told them that I checked the CableCARD menus and it's indicating that the decryption was not activated, and I wanted to try again because other people with this box, the same firmware, on their system has it working. They agreed after I raised a bit of hell. Scheduled a time, and sure enough this time it activated the decryption.
It should not have take this kind of effort, and many people would have been swapping out cards needlessly until the got a tech to setup the friggin hit, being sent out, correctly.