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SAMSUNG TX-P2675WH Questions - Page 2

post #31 of 140
I was just looking over a downloaded manual on the TX-P3071/75 and note that in the "antenna > autoprogram > cable" menu, there are Yes/No boxes for "Adopts QAM for transmission." Does this choice appear on your TV? Or does it make any difference whether it is set to Yes or No?
post #32 of 140
Thread Starter 
Samsung has been returned ......but the menu did have the QAM "choice"...just did not work
post #33 of 140
Cable companies do not want you to receive hd signals without the use of their receivers. The QAM tuner is meant to be used with an antenna for receiving the major free networks only. Cable companies can control the use of their programming because it is a pay service. They show the major networks as a convenience not a necessity.
post #34 of 140
Thread Starter 
Quote:


The QAM tuner is meant to be used with an antenna for receiving the major free networks only.

Afraid you are wrong - QAM is carried by cable and is NOT used with an antenna. You do not need QAM to receive OTA programming.
post #35 of 140
Glad this thread is here. I was thinking of getting a HDTV and it looks like the Sanyo at Wallyworld is the best bet. Its too bad because stores that carry the Samsung off no interest financing. I dont think Wallyworld does off any financing.

In case you didn't know the Fusion 3 GOLD didnt work in QAM mode. They had to re release the newest version to Fusion 3 gold QAM
post #36 of 140
Ok, I might be wrong about QAM. I am just wondering why all the fuss over not receiving local HD programing when you could just use an antenna. You can't expect to be able to receive the Premium channels without the use of a cable box. That is their control mechanism. Maybe cable card televisions will solve your problem. Satellite customers use external receivers and I don't hear complaints from them.
post #37 of 140
I guess for clarification. Are the Samsung owners trying to receive local digital broadcasts through Adelphia regular cable service (instead of using OTA antenna)? Has anyone been able to receive Adelphia HD channels via Fusion card (PC)?
post #38 of 140
Thread Starter 
Replacing Adelphi with Comcast the answer to both questions (in my own case) is YES!
post #39 of 140
cvj, I'm in the same boat as you with a similar model Samsung tv set.

The answer is: Samsung's QAM decoder does not work. I have been in contact with their support, they don't know anything about it. What did they say to you lately?

See this link: http://www.avsforum.com/avs-vb/showt...&highlight=qam
post #40 of 140
Thread Starter 
I have returned the Samsung HDTV to the store.

The following is a summary of the correspondance with Samsung.
Bottom line...it is due to a Comcast problem :-)


Read from bottom up.
----------------------------------------------------------------------------

I attempted that and it did not work. Neither mode yielded any unscrambled QAM channels in the auto channel search mode. I had initially suspected Comcast transmitting the QAM on either HRC or IRC, but it did not work. Either I can or the customer can try it again. I can order a new tuner and/or microprocessor if it would be deemed helpful in solving the problem.



Thank you,
(Signed TV installer)
----------------Here is Samsung's reply ------------------


Mr. Jensen, I apologize if it seems I did not answer your questions

1. Yes. this has been tested in individual cable markets and is functional.

2. This is not an issue experienced in all markets, with the providers mentioned and un-mentioned in your email, but one that is limited to areas that use a signal broadcast method that combines HRC carrier bandwidth and STD carrier bandwidth in the same transmission. We are sorry that this not functioning smoothly for you and we can work with you towards a resolution. But because Comcast is sending their Analog and Digital signals over two separate frequencies it would be necessary for you to switch back and forth between STD and HRC in the television menu then auto program every time to pick up the correct channel frequency . HRC (Harmonic related carrier) frequency that carries the Analog signal and an STD (Standard Carrier) frequency that carries the Digital and Qam signals.

Signed Samsung Tech support

-----My Original Message-----

However, I must say that Samsung has not answered my questions, so I will ask them again:



1.

Has SAMSUNG USA ever connected theTXP2675WHX/XAA to a basic cable provider (Comcast, Adelphi, COX etc. ) and verified that the QAM tuner can pick up the unencrypted PSIP signals?



2.

If not, why are you advertising the QAM feature in the U.S. market?
post #41 of 140
Which tv did you swap it for? Anything with a built in QAM tuner?
post #42 of 140
Thread Starter 
I gave up on the TV. Instead I am happily using my FusionHD QAM Gold card, which works perfectly (with the latest software) and gives me access to all the unencrypted digital channels!

Cheaper and better! Check it out.
post #43 of 140
I picked up the TX-P2670WH today at Best Buy and love the size/picture of the set. It is for my bedroom so I wanted something small, Unfortunately, I didn't see this thread before I bought it. The *ONLY* reason I picked it up was that it had a built in QAM tuner. Like everyone else, I've had no luck with the QAM tuner. The over-the-air works antenna works fine.

I shot an email to samsung technical support and will call them tomorrow. I'm not sure what I'm going to do though. I haven't found any other 26' set with a built in tuner. I don't want to buy one without a tuner since I don't intend on getting another box from Comcast.
post #44 of 140
Same results here with Comcast in Ft. Lauderdale. It has to be the Samsung's QAM tuner....my LG stb has absolutely no problem detecting and tuning the unscrambled digital channels from Comcast.
post #45 of 140
Im just curious more than anything else, you guys are upset because Samsung advertises a QAM tuner and it does not work. Or that you cannot get a hd broadcast at all, even though you could use an antenna? And/or is the antenna a bother and you shouldnt have to deal with it?
post #46 of 140
upset because Samsung advertises a QAM tuner and it does not work

Is the reason.

When sending an email to Samsung, include a link to this and other Samsung QAM threads please.
post #47 of 140
Quote:
Originally posted by SSJLaletas
Im just curious more than anything else, you guys are upset because Samsung advertises a QAM tuner and it does not work. Or that you cannot get a hd broadcast at all, even though you could use an antenna? And/or is the antenna a bother and you shouldnt have to deal with it?

For me, it's that Samsung advertises a QAM tuner and does not work. I have a ChannelMaster 4248 with CM preamp and can't get every channel OTA. More often than not I get breakup on ABC and NBC. For my Main set, I use a comcast converter so I get those channels.

I did not want to rent another box from comcast so I bought this set specifically because Samsung advertises it has a QAM tuner.

I wrote the VP of Corporate relations and the President of Best Buy informing them of Samsungs false advertising and perceived willful indifference in fixing what seems to be an easy firmware change. It's been 9+ months since they knew about the problem and they still haven't fixed it so at least new products shipping don't have the problem. I'm hoping that if enough people complain to samsungs channel partners(who then provide Samsung's false QAM description) that those partners will put pressure on Samsung to fix the issue.
post #48 of 140
Dan Bither are you saying the the samsungs selling now have an upgraded firmware? i bought mine ( TX-P3071WH) 8/29 and have encountered the same problem of not being able to decode any qam channels. Has this been fixed in the past week or are you refering to different tvs. ( or maybe i just haven't been able to set up mine properly)


andrew stein
post #49 of 140
No Andrew, he saying that even all the new Samsungs don't work either.

I bought mine 8 days ago, mine doesn't work.
post #50 of 140
Quote:
Originally posted by JamesMH
No Andrew, he saying that even all the new Samsungs don't work either.

I bought mine 8 days ago, mine doesn't work.

Yup. It is inexplicable that they haven't at least fix the new products going out the door.
post #51 of 140
Yep, or that their tech support don't freely admit that their products don't work . . or tell us that to receive QAM signals we need a cable box from our cable provider . . or tell us that the television with built in 8VSB/ClearQAM decoder does not have a built in 8VSB/ClearQAM decoder. . . . etc . .

Are there any other TVs that have a builtin 8VSB/ClearQAM similar to this Samsung line that I can get instead?
post #52 of 140
Thread Starter 
In case anyone wants to email Samsung Tech regarding this problem, here is a link to the gentleman that is fully conversant with the QAM issue:

Alfonso Douriet


He will probably respond (as he did to me) as follows:

------------quote------------------------------------
This is not an issue experienced in all markets, with the providers mentioned and un-mentioned in your email, but one that is limited to areas that use a signal broadcast method that combines HRC carrier bandwidth and STD carrier bandwidth in the same transmission. We are sorry that this not functioning smoothly for you and we can work with you towards a resolution. But because Comcast is sending their Analog and Digital signals over two separate frequencies it would be necessary for you to switch back and forth between STD and HRC in the television menu then auto program every time to pick up the correct channel frequency . HRC (Harmonic related carrier) frequency that carries the Analog signal and an STD (Standard Carrier) frequency that carries the Digital and Qam signals.

Alfonso
-------------------------unquote--------------------------------------
post #53 of 140
Quote:


Originally posted by cvj
In case anyone wants to email Samsung Tech regarding this problem, here is a link to the gentleman that is fully conversant with the QAM issue:

Alfonso Douriet


He will probably respond (as he did to me) as follows:

------------quote------------------------------------
This is not an issue experienced in all markets, with the providers mentioned and un-mentioned in your email, but one that is limited to areas that use a signal broadcast method that combines HRC carrier bandwidth and STD carrier bandwidth in the same transmission. We are sorry that this not functioning smoothly for you and we can work with you towards a resolution. But because Comcast is sending their Analog and Digital signals over two separate frequencies it would be necessary for you to switch back and forth between STD and HRC in the television menu then auto program every time to pick up the correct channel frequency . HRC (Harmonic related carrier) frequency that carries the Analog signal and an STD (Standard Carrier) frequency that carries the Digital and Qam signals.

Alfonso
-------------------------unquote--------------------------------------


From what he wrote, it looks like using the STD setting would tune in the QAM signals only, and selecting the HRC would tune in the analog channels only. Since I tired both HRC and STD and did not get any signal, what he said doesn't seem to be the case. Am I mising something?
post #54 of 140
STD (Standard Carrier) frequency that carries the Digital and Qam signals.

so if i am reading this right, since i have comcast, and i set the channel mode to std i should only get digital channels or nothing at all. Yet i when select channel program with std selected and to adopt qam transmissions i get the normal analog channels. has this though been submitted to samsung?

also has anyone found any use for the guide? will it have any function for over the air channels or is it only usefull if we are able to get the digital cable working right

andrew stein
post #55 of 140
I recently purchased this set in Carlsbad CA. It does not find the digital channels from Adelphia (I have a basic, non digital subscription). I have tried IRC, HRC and STD - no luck. I can get a few channels OTA.

Is there anything in the Setup menu available via the 'backdoor code'? Could Sammy do anything to fix these sets, or should I take it back? Unfortunately, I really like the size (for the bedroom)...

Chris
post #56 of 140
chrislemasters, contact support to let them know about the QAM problems.

If the support doesn't look like they'll fix it this month, mine is going back though.
post #57 of 140
Thread Starter 
Quote:


Originally posted by Dan Bither
From what we wrote, it looks like using the STD setting would tune in the QAM signals only, and selecting the HRC would tune in the analog channels only. Since I tired both HRC and STD and did not get any signal, what he said doesn't seem to be the case. Am I mising something?

No, I don't think you are missing anything. The tech from GG and I tried both the settings recommended by Samsung above and we still could not get the QAM feature to work.

Apart from that - it is obvious (to me at least) that Samsung needs to go back to the drawing board and fix the QAM software and firmware. Perhaps if enought unhappy customers bitch loud enough to the tech support they will get busy.

I got tired of the run-around from Samsung and that's why I returned the set to GG.
post #58 of 140
Anyone have any other technical contacts from Samsung?
post #59 of 140
I contacted the Best Buy corporate response team and informed them of the situation with the Samsung sets/tuners. They have put a call into their samsug Rep and will try to get a response/resolution from Samsung.

The last thing retaillers like Best Buy want is to be given misleading product information to their customers. If Samsung tells Best Buy that the sets have a QAM tuner, and then BestBuy uses that as a selling point, it reflects bad on them so I don't doubt they will do their best to have Samsung fix the problem..

I encourage those of you who purchased one of the Samsung sets, since Samsung doesn't appear to want to correct the problem, contact the Pres/Vp of whoever you purchased the set from. If you got it From Good Guys, write the Pres of Good Guys a letter explaining the situation. If enough channel partners put pressure on Samsung to fix the issue, there is a good chance they will make the product work as advertised.
post #60 of 140
To clarify.... if I currently have "basic cable" which works on a 10 year old TV without a cable box, I can plug the basic cable into one antenna input on the TX-P2675WH and see all the channels, right?

It seems the complaints about the QAM tuner should be complaints about the cable companies, not Samsung. Samsung just needs to put a few asterisks in their product description and all is OK.

This is the perfect TV for weekend sports on network TV (OTA tuner) and DVDs. Not a bad setup for $700.
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