Well, I finally applied the firmware patch night. The actual procedure took all of 15 minutes, however my Samsung support experience was nothing less than horrible. This is my first Samsunt A/V component and I was hoping for a quality product and support. Initially called the support number on 27 Nov. The agent provided me with a transaction number and gave me a phone number to a local Samsung repair facility, which was also listed on their website. He told me to call the service center directly and coordinate the install. The following day I received an e-mail confirming my trouble call...along with another e-mail confirmation my online product registration. So far I was very impressed with my Samsung experience.
I can go on for pages, but I'll save us both time and cut-to-the-quick: call repair facility, in town, only 6 miles away. Well, the voice mail systems answer, asks you to leave a message, then states the mailbox is full and hang-up on the caller. I played that game for a week before finally calling another repair center. BTW, after 4+ weeks this repair center's voice mail still hangs-up on the caller. Samsung stated the repair center did not reply to their faxes and the matter was escalated to the regional manager (who was supposed to call me on at least 5 occasions, but never did). As of yesterday, Samsung cannot tell me if this service center is still in business.
Called the 2nd closest place on my link. They were listed as being 30 miles out, but they actually more like 50. They would not not do the repair since it was too far away. Called 3rd closest place on the list (34 miles) and schedule an appointment. They cancel the day of the appointment because they didn't receive the software/cable. They later stiff me for a Saturday appointment and I refuse to deal them any longer. Very unprofessional.
Contacted Samsung repeatedly trying to get someone to service the set. The regional manager(s) never return my calls, as promised, but I was told the 2nd listed installer agreed to come out and that I should call them to schedule an appointment. Well, I call them and they say they told Samsung, under no uncertain terms, they will not commute 50+ miles to service my set. We played this game 3 times. Ugh! Anyway, each time I called (even though I had a transaction number), I received another transaction number and product registration via e-mail. Go figure!
Last night I called one of their internal 800 numbers and this time I selected the group who support their large DLP sets. I told the guy my story, told him I was ready to toss the set out the window, and he helped me out of pity after reading my service call notes. I asked if he could mail the software and cable I would do the rest; have laptop and 23 years in the computer industry. Anyway, the guy asked if I had an RS-232 DB9 to mini RCA cable. I told him I indeed had one with my Universal Remote Control MX-700 programmable remote. He said that was the required cable and all I needed was the software, which he would send via e-mail. Yeah! I followed the simple instructions by running a DOS batch file, but the program could not find the Samsung. Hmmm. It's a good thing tech support also sent the ping configuration and its a good thing they were document in the MX-700 user manual:
Samsung MX-700 Cable
pin 2-->tip pin 3-->to tip
pin 3-->ring pin 2-->to middle ring
pin 5-->sleeve pin 5-->to base ring
It was apparent that I needed an nullmodem or crossover cable. I dug one out of the garage and everything worked like a charm. 15 minutes later and I was scanning QAM channels. Note: when it looks like the update has finished it will take another 5 minutes to verify the flush update. Also, after the update finished, I kept the cable plugged into the service port and didn't close the DOS window when scanning for OTA. All the TV commands were being displayed. For troubleshooting purposes, you can open comm and redirect > output to a text file.
Anyway, you can purchase the above cable and use a nullmodem or crossover cable...or just make your own cable out of spare parts. The cable is $10-$20 and here is a link if you're interested: http://www.a2zdigitalhome.com/RS-232_Link_Cable.html
If you're interested in doing the upgrade yourself and have the cable, send me a PM and I will send you the files and instructions.